INNOVATION IN THE

PUBLIC SECTOR BY SHOKHZOD YAKUBOV MON. 29TH NOVEMBER 2010 FH SÜDWESTFALEN

WHAT IS IT? WHY IS IT IMPORTANT? HOW IS IT DIFFERENT?

WHAT ARE THE BARRIERS?

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CONTENTS DEFINITION IMPORTANCE BARRIERS CASE STUDY

WHAT IS INNOVATION IN THE PUBLIC SECTOR

DEFINITION

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- G. MULGAN

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– NEW IDEAS THAT WORK

INNOVATIONS

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COST PRESSURE RISING PUBLIC NEEDS ENVIRONMENTAL CHALLENGES TECHNOLOGICAL ADVANCE PRIORITIES OF POLITICIANS

INNOVATION DRIVERS IN THE PUBLIC SECTOR

ARISE FROM:

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SERVICE PROCESS

ADMINISTRATIVE SYSTEM

CONCEPTUAL RADICAL

EXAMPLES OF INNOVATION:

CHANGE IN MANUFACTURING SERVICES/PRODUCTS

e.g. HEALTH CARE AT HOME

NEW POLICY INSTRUMENT; CHANGE IN POLICY NEW SYSTEM OR FUNDAMENTAL CHANGE IN CURRENT SYSTEM

CHANGE IN OUTLOOK OF ACTORS

CHANGE OF BELIEF SYSTEMS OR RATIONALITIES

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PRODUCT/SERVICE TECHNOLOGICAL

PROCESS ORGANIZATIONAL

CONCEPTUAL INSTITUTIONAL

INNOVATION CATEGORIES ACCORDING TO BEKKERS:

EMERGENCY WARNING VIA MOBILE DEVICES

HEALTH CARE AT HOME

AUTOMATED TAX ASSESSMENT

SHARED SERVICE CENTRES

NEW PUBLIC MANAGEMENT CONCEPT

DIRECT DEMOCRACY

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TOP CHANGE IS DRIVEN THROUGH THE DELIVERY

SYSTEM BY PRESCRIPTION, REGULATION AND SUPPORT DOWN

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BOTTOM ORIGINATES WITHIN THE DELIVERY SYSTEM; GOVERNMENT FACILITATES THE DEVELOPMENT AND DIFFUSION

UP

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PRIVATE PUBLIC

PRIVATEVSPUBLIC

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PRIVATE SECTOR PUBLIC SECTOR

ORGANISING PRINCIPLES PURSUIT OF PROFIT; GROWTH OF REVENUES & MARKET SHARE

ENACTMENT OF PUBLIC POLICIES.

ORGANISATIONAL STRUCTURES

MANY SIZES; OPTIONS FOR NEW ENTRANTS.

COMPLEX SYSTEM CONFLICTING TASKS

PERFORMANCE METRICS RETURN ON INVESTMENT MULTIPLE PERFORMANCE INDICATORS AND TARGETS: POLITICAL, SOCIAL, ETC

MANAGEMENT ISSUES AUTONOMIC OR LIMITED TO BUDGET. SHAREHOLDERS & ETC; REWARDED WITH BENEFITS AND PROMOTION.

MANAGERS ARE UNDER HIGH LEVELS OF POLITICAL SCRUTINY; CONSIDERABLY LOWER MATERIAL BENEFITS

RELATIONS WITH END-USERS

CONSUMER OR INDUSTRIAL MARKETS; VARY IN LEVEL OF INTIMACY

GENERAL PUBLIC, TRAD. SEEN AS CITIZENS,

RELATIONS WITH SUPPLY CHAINS

FIRMS ARE PARTS OF SUPPLY CHAINS; LARGER FIRMS ORGANISE AND CONTROL THESE CHAINS:

DEPENDENT ON PRIVATE SUPPLIERS; VERY IMPORTANT MARKET FOR MANY FIRMS.

Source: Don Scott-Kemmis, (2009), The Challenge of Sustaining Innovation in the Public Sector

WHY IS INNOVATION IN THE PUBLIC SECTOR IMPORTANT

IMPORTANCE

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HOMOGENEOUS STRATIFIED BY CLASS

STATIC CONVENTIONAL

LAST CENTURY

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THIS CENTURY

DIVERSE MULTIPLY STRATIFIED

MOBILE VARIETY OF LIVING ARRANGEMENTS

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INCREASE EFFICIENCY REDUCE COSTS IMPROVE OUTCOMES

INNOVATION HELPS TO

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BARRIERS

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RIE BAR

RS LACK OF COMPETITION RISK AVERSE BEHAVIOUR BUREAUCRATIC CONSERVATISM UNRESPONSIVE WORKFORCE

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RIE BAR

RS ASSESSMENT PRACTICES DEVELOPING AWARENESS

BENCHMARKING INNOVATION CASE STUDIES

LEARNING-ORIENTED EVALUATION

A FEW EXAMPLES OF INNOVATION IN THE PUBLIC SECTOR

CASE STUDY

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e.g.

EXPANDED PARTICIPATION IN HIGHER EDUCATION

NEW MODES OF SERVICE DELIVERY + ESTABLISHED TECHNOLOGIES

OPEN ENTRY POLICY

THE LARGEST PROVIDER OF PART-TIME HIGHER EDUCATION IN UK

ACKNOWLEDGED WORLD LEADER IN DISTANCE EDUCATION

THE OPEN

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THE UNITED KINGDOM UNIVERSITY

NURSES + TELEPHONES GIVING ACCESS TO HEALTH AND HEALTH CARE ADVICE

OLD ELEMENTS + NEW WAYS

MIGRATION PATH TO INTERNET

SIDE-EFFECTS: DID ADD ON OR TAKEN OFF PRESSURE ON OTHER PUBLIC SERVICE?

NHSDirect

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THE UNITED KINGDOM

MOBILE COMMUNICATION PAYMENTS THROUGH A THIRD PARTY

PAYMENTS MADE WITH CASH; QUICK AND EASY

ANY AMOUNT; NO COMMISSION

WITH INCREASED POPULARITY AMOUNT OF SHOPS ACROSS THE COUNTRY ALSO IS STILL RISING

AFTER A YEAR OF OPERATION NEARLY 90% OF PAYMENTS ON TELECOMMUNICATION SERVICES, AS WELL AS GAS, ELECTRICITY, HEATING AND WATER SERVICES WERE HANDLED BY PAYNET

PAYNET

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UZBEKISTAN

END OF

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PRESENTATION THANK YOU

FOR LISTENING