Public Sector Innovation ShoW 2018 · The Hackett Group Janna ... The Public Sector Innovation...

Public Sector Innovation Show 2018

Public Sector Innovation ShoW 2018

PRE-EVENT PUBLIC SECTOR LEADERSHIP SUMMIT: Monday March 26thMain Conference & exhibition: Tuesday March 27th

National convention centre, Canberradelivering a smarter and more sustainable government

50+ speakers

40+ sponsors

4+ streams

2 FREE show floor

theatres

800+ attendees

1 Public Sector Show


2018 Speakers

Randall BrugeaudDeputy Chief Statistician,

Transformation GroupAustralian Bureau of

Statistics

Anne CosgroveExecutive Director,

People & Culture, Service NSW

Denise RothFormer Administrator

General Services Administration (GSA)

& Senior Advisor,WSP(USA)

David Bray Former CIO, FCC (USA)

& Executive DirectorPeople Centred Internet

Jane KingDeputy Commissioner,

Design and Change Management

ATO

Theresa Kim

Group Manager Shared Services, New Zealand

Post, NZ

Giles NunisChief Executive and

Chief Information Officer Office of the Government Chief Information Officer

James Munro-FordExecutive DirectorHealthshare NSW

Ian McKenzieChief Technology Officer

Australian Parliament House

Katarina RuszczykA/Director Digital

GovernmentNSW Department of

Finance, Services and Innovation

John FelyA/g First Assistant

Secretary Client and Commemorations

Division Department of Veterans Affairs

Elizabeth MildwaterDeputy Secretary, People and Corporate Services

Transport for NSW

Mohan AiyaswamiChief Technology OfficerDepartment of Defence

Mark SawadeChief Information OfficerDepartment of Education

Duncan McIntyreAssistant Secretary,

Data and Digital, Department of the Prime

Minister and Cabinet

Teresa ScottExecutive Director

Australasian Procurement and

Construction Council

Tim Barker Chief Information Officer, Department of Science, Information Technology

and Innovation

Cassie AlexanderSenior Adviser PeopleDepartment of Finance,

Shaun McGuigganChief Information Officer

Department of Communications

David RoulstonChief Information OfficerDepartment of Transport,

ACT Government

Garrett McDonaldNational Manager,

Enterprise Architecture CIO Group

Department of Human Services

Lucy PooleHead of APS Digital

Capability and Culture, Digital Transformation

Agency

Debbie MillerA/g Group ManagerAPS Reform GroupAustralian Public

Service Commission

Lionel RileyAssistant Secretary, HR

People BranchDepartment of

Agriculture and Water Resources


2018 Speakers

Victoria BergmannFirst Assistant Secretary

Procurement and Contracting, Capability

Acquisition and Sustainment Group

Department of Defence

Jane OlsenDirector, Shared

Service Provider, VIC Department of Treasury

and Finance

Murali VenugopalFirst Assistant Secretary

People DivisionCorporate GroupDepartment of

Immigration and Border Protection

Shane Lamont CPO / Head of Supply

ChainSydney Water

Anthea GriffinAssistant Secretary

People BranchDepartment of Foreign

Affairs and Trade

Liz WattsSenior Director

The Hackett Group

Janna McCannGeneral Manager, BizLabDepartment of Industry, Innovation and Science

Rachel WheelerExecutive Director

Customer ExperienceTransport for NSW

Eamonn RooneyChief Information Officer

The Treasury

Darren BloomfieldDirector Shared ServicesDepartment of Premier

and Cabinet, VIC

Pat SowryAssistant Secretary, Business Services

Department of Prime Minister and Cabinet

Elizabeth ButtonGeneral Manager,

Customer Experience TransformationAustralia Post

Natalie MarshAssistant Secretary

People aand Planning, Department of Industry, Innovation and Science

Aidan TudehopeManaging Director

Macquarie Government

Simon KcKeeDeputy Commissioner,

Office of State Revenue, Queensland Treasury

Michelle LeesGeneral Manager,

Business TransformationDepartment of Human

Services

Monica BaroneChief Executive OfficerCity of Sydney Council

Al BlakeChief Technology Officer

ACT Government


Dear Colleagues,

The 2017-18 Federal budget called for the Australian government to transform the way services are delivered and how government operates to create a smaller, smarter and more productive, sustainable public sector which is better positioned to respond to the challenges of a rapidly changing environment and the continued need for fiscal discipline. .

Expanding upon the successful Public Sector Innovation Summit, PSN’s Public Sector Innovation Show will bring together local, state and Federal government agencies and statutory bodies to discuss this critical challenge, across every domain of the public sector: corporate services, finance and procurement, HR and ICT and digital transformation.

Bringing together over 500 conference attendees and more than 800 trade show visitors, the event will deliver Australia’s first large scale whole of public sector improvement focused gathering. Core themes to be explored in the show are the transformation of government service delivery for the better through improving the management of people, enhancing processes, and employing new innovative tools and technologies.

Join us in Canberra next March and take part in the biggest annual gathering of public sector leaders in Australia. Stay up to speed with the latest innovations in human resources management, processes, tools and technologies which stand to offer tangible and practical improvements to government service delivery and learn strategies that could improve the cost effectiveness, efficiency and quality of service delivery of your organisation.

Introduction

Charlie Hamer

Co-founder & Director

Public Sector Network


Topic focus areas

HR and the Future of Work

Given the critical importance of people to public sector performance, a strong feature of the Public Sector Show program will be HR and the future of work. Topics to feature in the mix of discussion will include core considerations around workforce development, recruiting, training and retaining the best possible workforce, changing ways of working supporting an increasingly disruptive economy requiring government to operate like agile and mobile enterprises, the role of data analytics in workforce planning, and the potential impacts of robotisation and machine learning on the future of public sector.

ICT and Digital Government

Technology has a critical role in the positive transformation of government; from the upgrading of legacy IT systems, to transitioning of government policy making and service delivery towards digital models, transferring data and services to the cloud and front edge leading advances like automation and machine learning. Latest developments in ICT and digital government will be showcased throughout the Public Sector Show conference program, in our show floor expert insights theatres, post-conference digital government masterclasses and the latest innovations featured in our co-located trade exhibition.

Finance and Procurement

A key agenda for discussion at the Public Sector Show will be reforming the business processes underlying government to improve value for money, cost efficiency - taking a more commercial approach to ensuring effective service delivery and administrative management. Changes in procurement models towards collaborative business and government partnerships, reworking corporate strategy to accommodate changing policy and service delivery paradigms and future facing approaches to commissioning and financial management will all be in focus as part of this conference stream.

Transformation and Innovation

Underpinning all positive change to government administration, business process transformation will be at the fore of the Public Sector Show agenda. Topics to be explored will include achievements of shared services models of corporate management, reforms to performance management and reporting, progress towards more citizen driven policy making and service design, leadership fundamentals, agile and rapid approaches to new government service design, and progress towards empowering innovation in government workforces.

Government needs to put their customers first.- Gavin Slater, Chief Executive Officer, Australian Government Digital Transformation Agency


• Meet and network with a broad range of over 500 public sector leaders from across Australia and abroad - in the biggest transformation focussed gathering of public administrators in the southern hemisphere

• Hear about the latest developments in government transformation from our high level presenter line-up

• Stay abreast of policy changes impacting public sector governance at a state and federal level.

• Take away tangible and practical tools to improve the performance of your government department on the ground

• Learn about and witness practical case study demonstrations of leading edge technology innovations supporting best practice government

• Mix and mingle and expand your public sector networks in a relaxed setting at our co-located social functions

• Join the critical discourse around the future of public sector transformation

Why attend?


500+ attendees - Senior Public Sector Leaders from:

• Operations and Strategy

• Shared Services, Corporate Services and Business Services

• Administrative Services and Contestability

• Business Transformation, Innovation and Process Improvement

• Finance and Procurement

• Digital Transformation

• ICT and Technology

• Information and Data Management and Analytics

• Human Resources and Workforce Planning and Management

• Customer Experience and Citizen Centric Service Design

Who will you meet?


Agenda

Tuesday 27 March 2018

Main Conference

The Public Sector Innovation Show’s main plenary and multi-streamed conference program will bring together local and international thought leaders in public sector administration towards high level networking, information sharing and interactive discussion around transforming people, processes, tools and technology for better government.

8:15 Registration and morning refreshments

8:50Welcome from the Public Sector Network

Charlie Hamer, Co-Founder, Public Sector Network

9:00Opening remarks from the Chair - Delivering a smarter and more sustainable government

Liz Watts, Senior Director, The Hackett Group

9:10 Keynote Address – Transforming the Public Sector

9:40

International Keynote Address - Achieving operational excellence across the US Government through transforming Digital, ICT, HR, Shared Services and Financial performance

Former US General Services Administrator Denise Roth will discuss her experiences in transforming shared administrative services across the United States Government through the Technology Transformation Service and the GSA’s other modernisation initiatives. In this international keynote presentation, Denise will share lessons learned in working towards modernising methodologies and technologies to improve the accessibility, efficiency and effectiveness of the US Government.

Denise Roth, Former Administrator (Director General), General Services Administration (USA)

10:10 Platinum Partner Keynote Session - Building digital resilience in government - developing a secure, robust and integrated digital strategy and supportive infrastructure

10:30 Morning tea break and Expert Insight Sessions on the exhibition floor

Agenda


Specialist Streams

ICT and Digital Government HR and the Future Of Work Finance and Procurement Transformation & Innovation

11:25Opening remarks from the Chair: Exploring the critical role of technology in the transition towards a more citizen centric government

Opening remarks from the Chair: Designing the future of work in the public sector in a rapidly changing world

Opening remarks from the Chair: Reforming the business processes underlying government financial management and procurement

Opening remarks from the Chair: Taking a continuous improvement approach to government business process transformation

11:45

Keynote: GovNext- ICT - Transitioning Western Australia’s ICT infrastructure to the cloud and progress towards broader digital transformation in WA

Giles Nunis, Chief Executive and Chief Information Officer Office of the WA Government Chief Information Officer

Keynote: Planning pro-actively for an unpredictable future – DFAT’s approach to taking an adaptable, future-proofing focus to their international operationsAnthea Griffin, Assistant Secretary, People Branch, Department of Foreign Affairs and Trade

Keynote: Achieving value through Defence’s use of innovative contracting approaches

Victoria Bergmann, First Assistant Secretary Procurement and Contracting, Department of Defence

Keynote: TOPIC TBC

Lucy Poole, Head of APS Digital Capability and Culture, Digital Transformation Agency

12:05 -

12:25

Translating big data to big outcomes - using data and analytics to drive policy and administrative decision makingDuncan McIntyre, Assistant Secretary (Branch Manager) Data and Digital, Department of the Prime Minister and Cabinet

Emerging leadership paradigms in public sector management - getting the most out of your team

Anne Cosgrove, Executive Director, People & Culture, Service NSW

Driving value through taking a more customer focused and commercial approach to finance and people servicesTheresa Kim, Group Manager Shared Services, New Zealand Post, NZ

Transforming the End to End Customer Experience Journey

Rachel Wheeler, Executive Director - Customer Experience, Transport for NSW

Roundtables

ICT and Digital Government HR and the Future Of Work Finance and Procurement Transformation and Innovation

12:35

#1. Data integration across multiple sources - ensuring resilience and security

#2. Managing a single digital credential - overcoming redundancy and integrating citizen data across agencies through secure platforms

#3. Cybersecurity and data privacy in government

#4. Machine learning and artificial intelligence in digital government

#5. Diversity and inclusion in the public sector workforce

#6. Tools, technologies and workspaces supporting enterprise mobility, flexible and remote work

#7. Mental health and physical wellbeing as drivers of public sector workforce performance

#8. Gamifying work in the public sector - boosting workplace productivity and increasing engagement by making work play

#9. Blockchain and the future of government financial ledger maintenance

#10. Contract negotiation and supplier relationship development in the public sector

#11. Latest analytics developments driving financial and procurement decision making

#12. Avoiding scope creep and budget overruns in government service delivery

#13. Design thinking and human centred design for citizen centric public sector transformation

#14. Robotics, automation and AI and their capacity to transform government

#15. Agile and rapid approaches to new service design and development

#16. Taking a continuous improvement approach to policy development


Agenda


13:15 Lunch break and expert insight sessions on the exhibition floor

14:20 Welcome back from the Chair Welcome back from the Chair Welcome back from the Chair Welcome back from the Chair

14:25

The robots aren’t coming, they’re already here - Practical examples of implementation of machine learning and artificial intelligence in governmentGarrett McDonald, National Manager Enterprise Architecture, CIO Group, Department of Human Services

Integrating people, place, and technology in the transition towards activity based working at the Department of the Prime Minister and Cabinet

Pat Sowry, Assistant Secretary, Business Services, Department of Prime Minister

Applying analytics towards best practice financial decision making

Fostering intrapreneurship and innovation inside government through systems, frameworks and champions for change

Janna McCann, General Manager, BizLab, Department of Industry, Innovation and Science

14:45

How Digital Transformation Bakes in Security

Aidan Tudehope, Managing Director, Macquarie Government

Gold Sponsor Session: Promoting diversity and inclusion in the public sector workforce

Gold Sponsor Partner Session: Avoiding scope creep and budget overruns in government service delivery

Gold Sponsor Partner Session: Applying rapid prototyping approaches to government service design and delivery

15:05

Panel Discussion: Developing and Implementing a Digital and ICT Transformation RoadmapPanellistsMark Sawade, Chief Information Officer, Department of Education Al Blake, Chief Technology Officer, ACT GovernmentShaun McGuiggan, Chief Information Officer, Department of Communications and the ArtsIan McKenzie, Chief Technology Officer, Australian Parliament HouseKatarina Ruszczyk, A/Director Digital Government, NSW Department of Finance, Services and Innovation

Panel discussion Workforce Metrics and Analytics - What do you measure? How do you analyse the data and use it to drive workforce related decision making? PanellistsMurali Venugopal, First Assistant Secretary, People Division, Corporate Group, Department of Immigration and Border ProtectionNatalie Marsh, Assistant Secretary People and Planning, Department of Industry, Innovation and ScienceLionel Riley, Assistant Secretary, HR People Branch, Department of Agriculture and Water ResourcesCassie Alexander, Senior People Adviser Finance, Department of Finance

Panel discussion Balancing citizen centred service delivery and cost efficiency in the public sectorPanellistsSimon McKee, Deputy Commissioner, Office of State Revenue, Queensland TreasuryTeresa Scott, Executive Director, Australasian Procurement and Construction CouncilJane Olsen, Director, Shared Service Provider, VIC Department of Treasury and FinanceShane Lamont, CPO / Head of Supply Chain, Sydney WaterDarren Bloomfield, Director Shared Services, Department of Premier and Cabinet, VIC

Panel discussion Leading transformation in the public sector - driving positive change in service deliveryPanellistsJane King, Deputy Commissioner, Design and Change Management, Australian Taxation OfficeJohn Fely, A/g First Assistant Secretary Client and Commemorations Division, Department of Veterans AffairsElizabeth Mildwater, Deputy Secretary, People and Corporate Services, Transport for NSWMichelle Lees, General Manager, Business Transformation, Department of Human ServicesDebbie Miller, A/g Group Manager APS Reform Group, Australian Public Service Commission


15:35 Afternoon tea break

16:00Keynote address - Positive #ChangeAgents and Public Sector Leadership in Exponential Times

David Bray, Former CIO, FCC (USA) & Executive Director, People Centred Internet

16:30 Platinum Partner Keynote Session - Applying analytics for best practice public sector decision making

17:00

Closing Keynote Panel Discussion - Whole of public sector transformation - coordinating the moving parts of government towards better service delivery for citizens and stakeholdersPanellists:Denise Roth, Former Administrator (Director General), General Services Administration, (USA)David Bray, Former CIO, FCC (USA) & Executive Director, People Centred Internet Mohan Aiyaswami, Chief Technology Officer, Department of DefenceRandall Brugeaud, Deputy Chief Statistician, Australian Bureau of Statistics

17:30 Closing remarks from the Chair and end of the summit

17:40 Networking drinks


Agenda


Showfloor Expert Insights Theatres

Nested amongst our free to attend public sector transformation focussed trade exhibition, the Public Sector Show’s Expert Insights Theatres will offer practical demonstrations, drop in advisory sessions, and high level seminars centred on people, process, tool and technology focussed opportunities to transform government for the better.

Expert Insights Theatre 1 Expert Insights Theatre 2

Processes

Take home practical insights on the latest processes and procedures transforming government.

Technology

Learn how advanced technologies can be practically applied towards better government service delivery.

11:30 - 11:50

Continuous improvement focussed approaches to government process transformation

Transitioning services to the cloud to enable digital transformation - from dev test to mass migration and beyond

12:00 - 12:20

Best practice business process standards for ERP transformation

Critical citizen data privacy considerations in an increasingly digital government

12:30 - 12:50

Behavioural Insights and their applications in policy making and service design

Practical applications of machine learning and artificial intelligence in government

13:00 - 13:20

Identifying, capturing and measuring Public Value in government

Advances in cybersecurity tackling wicked problems in public sector ICT management

Expert Insights Theatre 1 Expert Insights Theatre 2

Tools

Explore the changing suite of policy and service delivery tools that can enhance government

People

Hear about latest developments in transforming the public sector through supporting its people.

13:30 - 13:50

Digital Service Standards and their role in best practice digital government

Improving organisational efficiency through activity based work in the public sector

14:00 - 14:20

Design Thinking and Human Centred Design tools for a citizen centric public sector

Enhancing productivity through designing the government workplace of the future

14:30 - 14:50

Agile and rapid prototyping approaches to new service design and delivery

Supporting enterprise mobility, flexible and remote work through technology

15:00 - 15:20

Blockchain and the future of government service development

Advances in workforce metrics and analytics improving organisational performance

Partners

PLATINUM PARTNERS

GOLD PARTNERS

SILVER PARTNERS

BRONZE

EXHIBITORS SUPPORTING PARTNERS SME


About Us

About Us

PSN is a research company that represents public sector professionals across Australia and New Zealand and develops roundtables, seminars, and conferences to suit current areas of interest. Our growing online community spans across Federal, State, and Local government departments, healthcare, and education, allowing members to share information, access the latest in government news and innovation, and engage with other like-minded individuals on a secure and closed-door network.

PSN Events Pty Ltd a Subsidiary of Public Sector Network Holdings Pty Ltd ABN - 46 617 870 872 | 34/60 Margaret Street, Sydney NSW 2010

Neil Jones Sponsorship Director M +61 424 363 033 P +61 (0)2 9008 7676 E [email protected]

Public Sector Innovation ShoW 2018 · The Hackett Group Janna ... The Public Sector Innovation...

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