Information Technology University Budget Hearing

2019 – 2020

April 4, 2019

Agenda

• Results from Last Year

• Themes and Requests for 2019-2020

• Discussion

2018-2019 Request Results

Description Funding Received Results

Growth: Network Bandwidth Appliance Upgrade $253,799 • Complete

Learning Spaces Upgrades $106,000 • In process

Auditorium AV Upgrades: HHS 209, HFR 101, NS 1 $30,000 • Complete

HHS Learning Spaces Band‐Aid Fix $85,535 • Complete

Student Laptop Requirement –Loaner Support Pool $158,000 • Complete

VCAT Servers for High‐End Graphics Environment $22,000 • Complete

IGA Architecture, Resource Capacity, and Sourcing $110,000 • Complete

Security Awareness Testing and Education $61,479 • Complete

Data Cookbook Upgrade $39,467 • Complete

CATalytics Services $16,125 • Complete

OnBase Integration Upgrade $10,622 • Complete

Network Closet Issues $27,922 • In process

Description Funding Received Results

Cybersecurity Operational Analyst $113,472 • Recruiting

One-Time Funds Recurring Funds

IT Reallocations and Process Efficiencies

• Reallocated funding– Completed over $70,000 R – Planning additional $141,000 R

• Repurposed or Adjusted Positions -- 3

• Restructured CFC IT – Combined two teams– Reduced supervisors from two to one– Repurposing position in process

• Computer quotes automation project underway

• External Reviews and Benchmarks– Instructional Technology and Desktop Services – 2018– Data Center – Fall 2019– Benchmarking visits

• 2018: CFC/LMS @ UNC-CApplications @ UNC-G

• 2019: Help Desk @ TCUAEITG

• IT Project Prioritization Pilot– Pilots underway with Academic Affairs and IT – Adding Student Affairs and A&F (April)– First inclusive prioritized list for EC -- late spring– Full campus implementation -- Fall 2019

• Shift-Left program – Moves support tasks to Help Desk and Tech Commons– Expands skillsets, and provides cross-training

2018-19: Shift-Left

Moving service delivery closer to the caller to -- Improve resolution time- Reduce cost

Shift-Left: what shifted?

IT Budget Request Themes

WCU 2020 Strategic Plan

IT Strategic Plan

IT Governance Committees and Council

IT – Program Reviews

Themes

• WCU Competitive Compensation– Sustainable FTE funding (E&T State)

• Protecting WCU– Security and Risk

• Learning Innovations and Spaces– Technology and Support

• Enabling Growth– Infrastructure and Capacity

• Focusing on the Future– New capabilities

Surveys, Studies, and other Feedback

IT Risk Assessment and IT Risk Register

Board of Governors, UNC System Office, Trustees –

Cybersecurity, Governance, and IT Audits

Some WCU Statistics

• Over one million brute-force login attempts per day

• Over 10,000 account lockouts per day– Attackers change methods rapidly– Requires increasingly intricate countermeasures

• Average 5,000 Phishing emails blocked / month

• Average over 300 attempts to deliver malware via email each month

• Sophistication of phishing emails greatly increasing– Spear phishing is now the phishing method of choice– Hackers harvest information about our people from online directories, etc.

• DDoS (Distributed Denial of Services) attacks regularly target WCU– Most blocked by our ISP

Protecting WCU: Security / Risk

Cyber Security Remains a Focus

• Continuous Announcements of Data Breaches nationwide and globally

• #1 vulnerability is via human social engineering

• Enterprise Risk Management– Cyber Security (including phish threat) ranked as top WCU risk

• UNC Board of Governors– 3 Information Technology Policies

• 1400.1 IT Governance Approved May 2018• 1400.2 Information Security Approved January 2018• 1400.3 User Identity and Access Control Approved May 2018• Requires WCU Board of Trustee oversight

• NC Office of State Auditor

Protecting WCU: Security / Risk

WCU must continue to strengthen its awareness, defenses, capabilities and expertise

Strategic Learning Space Pressures Facing WCU

• Student and Faculty Expectations– Experience– Success

• Student BYOD (Bring Your Own Device)– Apodaca Science Building– Laptop requirement in place Fall 2018

• Leveraging our Blackboard investment– Preparing for next generation of LMS

• New Teaching Methods and Modes– Online, hybrid, etc.– New tools

• Academic Integrity Challenges

• Biltmore Park & Cullowhee Concurrent Classes

• Learning Spaces / Classrooms– Standardization– Tied to teaching methods– More universal experience in teaching with

technology– Classroom flexibility– Easier to support– Desire for beyond 8-5 support

• Complexity and Software Programming– Significant and increasing staff time dedicated to

AV security and programming (> 1 FTE)– Challenges with growing Internet of Things (IoT)

network-connected devices: microscopes, freezers, clocks, personal health monitoring equipment, etc.

• Remote Faculty Members– Feeling a part of WCU's community– Training and support needs

Learning Spaces

Learning Spaces Improved Planning Approach

Learning Spaces

Lecture Standard Classrooms

Collaboration Standard Classrooms

Current State: General Pool Classrooms(“110” type spaces)

• Adopting new “110” learning space standard designs

– Newest lecture standard approved by the Academic Space Advisory Board (January 2019)

– Proposed collaboration standard under review

– Transitioning from previous Green-Yellow-Red aged-based approach to standards-based approach

• IT deploys improvements to an average of 30 learning spaces per year

– An additional 18 lecture style spaces addressed by end of 2019

– One additional collaboration space converted by end of 2019

108 classrooms: 97 Lecture, 11 Collaboration

Infrastructure/Capacity Drivers

• Enrollment Growth

• Master Plan

• Construction– Apodaca Science Building– Upper Residence Hall– Lower Residence Hall– Scott and Walker demolition

• Expectation of robust and ubiquitous WiFi

• Underground Utility Condition and Capacity

– Conduit and cabling– Failures

• Demand increasing for AV technology in university non-learning spaces

– Over 50 active requests since July

• Risk Management– Business continuity– Data Center data backup – Self-service server requests– Data center network segmentation

• University Business Process Automation

– Demand to improve– Identity Management / Single Sign-on

• Endpoint Device Management– Administrator access on Windows devices– Security driving need for new management tool

• IT Asset and Computer Lifecycle Management

– Need for better asset monitoring and tracking– HW, OS, and SW end-of-life challenge

Supporting Growth

Generator Power for Priority Building Networking Closets

Phase 1 Buildings

1. Belk2. Bird3. HFR4. Killian5. Killian Annex

Phase 2 Buildings

1. Bardo Fine & Performing Arts2. Bookstore3. Camp4. Forsyth

• Enables VoIP telephones and data networks to operate during an extended power outage

• Construction standard since HHS building

Phase 3 Buildings

1. Coulter2. Hunter Library3. McKee4. Ramsey5. Reid6. Stillwell7. University Center

Supporting Growth

Complete Bid awarded; work starting soon

Next step: formal design

New capabilities

Technologies that provide advanced capabilities, efficiencies, and sustainability beyond supporting enrollment growth

• Identity Governance and Management– Efforts are paying off as we see the power and leverage automation provides

• CATalytics– External consulting services facilitate ongoing development– Future investment would further enable data standards, data mining, expand data availability

• WCU’s “Cloud-like” Infrastructure– The underlying technical foundation for delivering most of the data center services– VMWare Technical Account Manager Services

• Increases speed of learning new capabilities• Optimizes current technology investments• Resolves issues more quickly

• Ellucian Workflow– Reduce development time to create new automated processing

Summary of priorities

Theme/Area Division Rank Request Non‐Recurring Recurring

Compensation 1 Salary Adjustment, 2% + Fringe $ ‐ $ 185,833

Learning Spaces 2 Learning Spaces Sustainability $ ‐ $ 150,000

Infrastructure 3 Network Closets on Generators ‐ Phase 3 ‐ Implementation Funding $ 280,000 $ ‐

New Capabilities 4 IGA Tools ‐ Provide New Client Capabilities $ 100,000 $ 35,000

New Capabilities 5 CATalytics ‐ Blackboard Consultation Hours $ 13,500 $ ‐

Security 6 Penetration Testing & Data Center Enhanced Security Capabilities $ ‐ $ 40,000

Learning Spaces 7 Learning Spaces/AV Programmer Position $ 6,000 $ 91,000

Infrastructure 8 VMWare Licenses for Growth $ ‐ $ 15,000

New Capabilities 9 VMWare Technical Account Manager Services $ ‐ $ 37,000

Infrastructure 10 Endpoint Management Tool $ 95,000 $ 20,000

New Capabilities 11 Ellucian Workflow $ 40,000 $ 79,400

Infrastructure 12 Data Center Self‐service Server Requests $ ‐ $ 13,000

Compensation 13 Move Position Funding From E&T Fee to State Appropriations $ ‐ $ 400,000

Discussion