Information Technology Professional 2016
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Patrick Lee 1620 Sage Brush Court Severn, MD 21144 443-517-8436 │ [email protected] Information Technology Professional Young, energetic Information Technology Professional with a drive for life-long learning and continuous improvement. Graduating this year with a Bachelor’s of Science in Computer Network Management and Cybersecurity. Fortunate to have gained extensive work experience in my field of study. A keen ability to master any system or equipment in an efficient amount of time. Excels in managing information systems and security, with a background of programming and computer network studies. Core competencies include: Networking Technology & Security Project Management Cloud Server Management Policies and Procedures Over 3 Years in Customer Service Hardworking and Dependable PROFESSIONAL EXPERIENCE Systems Administrator December 2013 - Present Healthcare Interactive Inc., Glenwood, MD Currently managing an infrastructure of 85 servers and 100 laptop workstations. Supporting 100 employees including over 10,000 client member accounts. Setting up, maintaining and monitoring Windows Servers in Microsoft Azure. Implemented a framework for Information Technology Security. This framework including security policies, procedures and best practices in order to ensure the integrity of our work environment. Deployed and streamlined a Remote Desktop Services cloud environment in Microsoft Azure which introduced a new market that outsources India developers which provided an increase of 10% revenue for my company. Conducted extensive research and made an executive proposal for a network vulnerability analyzer called NESSUS and introduced it to our architecture. Since then, we have resolved over 100 critical, high and medium risk items which could impact the integrity of our systems. Ran networking cable to 50 rooms. This saved my company $15,000 – $20,000 instead of hiring a contractor. Created an internal ticketing system which is used by our IT and Call Center. This solution saved the company an estimated $48,000 per year for 40 users compared to commercial products like REMEDY. Developed and maintained an inventory system using our proprietary application. Created series of workflows and reports in order to track and manage company hardware and software. Set up an operations center containing performance monitors for all vital systems as well as call center real time and historical dashboards.
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Transcript of Information Technology Professional 2016
Patrick Lee 1620 Sage Brush Court
Severn, MD 21144
443-517-8436 │ [email protected]
Information Technology Professional
Young, energetic Information Technology Professional with a drive for life-long learning
and continuous improvement. Graduating this year with a Bachelor’s of Science in
Computer Network Management and Cybersecurity. Fortunate to have gained extensive
work experience in my field of study. A keen ability to master any system or equipment in
an efficient amount of time. Excels in managing information systems and security, with a
background of programming and computer network studies.
Core competencies include:
Networking Technology &
Security
Project Management
Cloud Server Management Policies and Procedures
Over 3 Years in Customer Service Hardworking and Dependable
PROFESSIONAL EXPERIENCE
Systems Administrator December 2013 - Present
Healthcare Interactive Inc., Glenwood, MD
Currently managing an infrastructure of 85 servers and 100 laptop workstations.
Supporting 100 employees including over 10,000 client member accounts.
Setting up, maintaining and monitoring Windows Servers in Microsoft Azure.
Implemented a framework for Information Technology Security. This framework
including security policies, procedures and best practices in order to ensure the
integrity of our work environment.
Deployed and streamlined a Remote Desktop Services cloud environment in
Microsoft Azure which introduced a new market that outsources India developers
which provided an increase of 10% revenue for my company.
Conducted extensive research and made an executive proposal for a network
vulnerability analyzer called NESSUS and introduced it to our architecture. Since
then, we have resolved over 100 critical, high and medium risk items which could
impact the integrity of our systems.
Ran networking cable to 50 rooms. This saved my company $15,000 – $20,000
instead of hiring a contractor.
Created an internal ticketing system which is used by our IT and Call Center. This
solution saved the company an estimated $48,000 per year for 40 users compared to
commercial products like REMEDY.
Developed and maintained an inventory system using our proprietary application.
Created series of workflows and reports in order to track and manage company
hardware and software.
Set up an operations center containing performance monitors for all vital systems as
well as call center real time and historical dashboards.
Patrick Lee, pg. 2
Service Desk Analyst July 2013 – December 2013
Department of State, CACI International Inc., Arlington, VA
Worked in a high paced call center environment which serviced all Department of
State employees in the United States and at overseas embassies.
Provided premium quality email and phone support to customers.
Performed well above Service Level Agreements that were set at 40 tickets a shift,
averaging 70 tickets completed a shift.
Acted as a primary point of contact and served as a mentor for new call center
employees.
Developed familiarity with REMEDY ticketing system.
EDUCATION & TRAINING
University of Maryland University College, Adelphi, MD Summer 2016
B.S. Computer Network Management and Cybersecurity
Interconnecting Cisco Devices
Windows Desktop Operating Systems
Installing/Configuring Windows Server
Ethical Hacking
Linux System Administration
Anne Arundel Community College, Arnold, MD May 2014
A.A. Computer Network Management
Windows Server Networking
Information Systems Security
Cyber Forensics
Network Security Fundamentals
Windows Server
Systems Analysis and Design
Unix/Linux System Administration
Calculus & Analytic Geometry
CompTIA, Downers Grove, IL April 2013
Security +
TestOut, Pleasant Grove, UT May 2013
Network Pro
REFERENCES AVAILABLE UPON REQUEST
