Information Technology 2019/2020 Master Plan Quarterly Status · This plan provided an overview of...

Information Technology 2019/2020 Master Plan Quarterly Status Prepared by Oakland County Department of Information Technology Project Management Office July 17, 2020

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status Labor Distribution

Oakland County Department of Information Technology 2

In October of 2018, the Department of Information Technology prepared a 24 month Master Plan in cooperation with the Information Technology Leadership Groups. This plan provided an overview of the available IT resources and their allocation to various County customers and approved projects. This report provides a status of the progress of this plan and an explanation of any extreme positive or negative variance from the original plan. This report is comprised of the following sections: Page

Labor Distribution .................................................................................................... 3 Availability and Allocation ........................................................................................ 4 Future Leadership Group Meeting Dates ................................................................... 4 Planned Maintenance & Upgrades / Master Plan Projects Activity and Variance Courts/Justice Administration ................................................................................ A.1 Finance/Admin ..................................................................................................... A.9 Land ................................................................................................................. A.16 eGovernment ..................................................................................................... A.25 Internal Services ................................................................................................ A.30 Technical Systems & Networking......................................................................... A.35 CLEMIS ............................................................................................................ A.43 CLEMIS Radio ............................................................................................................. A.51

Appendices

2019/2020 Customer Support and Maintenance Activity Usage Courts/Justice Administration ................................................................... A.54 Finance/Admin ........................................................................................ A.56 Land ...................................................................................................... A.58 eGovernment .......................................................................................... A.61 Internal Services ..................................................................................... A.63 Technical Systems & Networking .............................................................. A.64 CLEMIS ................................................................................................. A.68 CLEMIS Radio ............................................................................................ …. A.71 Labor Definition Standards ......................................................................... B.1 Reporting Definitions ................................................................................. B.2 Leadership Group Representation .............................................................. B.3 Vacant Position Report .............................................................................. B.6 Information Technology Statistics ............................................................... B.7 2019/2020 Master Plan Analysis ................................................................. C.1

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status Labor Distribution


Information Technology’s Project Management System includes historical information that can be used to analyze the allocation of IT labor across IT’s Application Services Division, Technical Systems and Networking Division, CLEMIS Division and Internal Services/Administration Division. The pie chart below provides the types and ratio of labor necessary to operate these divisions.

In the 2017-2018 Master Plan, IT planned for an overall delivery of 71% fixed labor (Customer Support, Maintenance, Planned Maintenance and Upgrades, Team Management and Non-Project time) and 29% discretionary (enhancing existing systems or developing new systems). The fixed labor is required simply to maintain the status quo and support existing systems and customers. The 2017-2018 Master Plan completed with 72% expended on fixed labor and 28% on discretionary. In the 2019-2020 Master Plan, IT planned for 71% fixed labor delivery and 29% discretionary. The Third Quarter of Fiscal Year 2020 indicates fixed labor at 71% and discretionary at 29%.

Team Management1%Customer Support

40%Maintenance

10%

Planned Maintenance &

Upgrades10%

Enhancements & New Development

28%Non Project

11%

Team Management

Customer Support

Maintenance

Planned Maintenance &Upgrades

Enhancements & NewDevelopment

Non Project

6,897 Hours

Figure 1: Labor Distribution 10/01/16 ‐ 09/30/18

274,856 Hours

76,761 Hours

194,504 Hours

66,193 Hours

71,252 Hours

Team Management1%

Customer Support40%

Maintenance10%


Upgrades10%


28%

Non Project11%

Team Management

Customer Support

Maintenance



Non Project

6,897 Hours


274,856 Hours

76,761 Hours

194,504 Hours

66,193 Hours

71,252 Hours

Team Management1%

Customer Support40%

Maintenance9%


Upgrades10%


29%

Non Project11%

Team Management

Customer Support

Maintenance



Non Project

6,688 Hours


256,462 Hours

67,167 Hours

182,658 Hours

63,132 Hours

55,642 Hours

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status

Availability and Allocation


The Department of Information Technology’s Application Services; Technical Systems and Networking; CLEMIS; and Administration/Internal Services Divisions 2019-2020 Budget includes funding for 166 positions and $9,921,830 in Professional Services. The following are the assumptions used to determine the total annual labor hours available for project work.

48 positions for Application Services 18 positions for Internal Services 59 positions for Technical Systems and Networking 41 positions for CLEMIS 5% Estimated Vacancy Rate Average Professional Services rate by division 1,494 annual project availability for full time budgeted positions 1,244 annual project availability for full time supervisory budgeted positions

Future Leadership Group Meeting Dates

Listed below is the schedule of the Leadership Group Quarterly Status meetings. All meetings will be held virtually.

2019 Meeting Dates / Times

Leadership Group

1st Qtr 2019

2nd Qtr 2019

3rd Qtr 2019

4th Qtr 2019

Courts/Justice Administration

01/29/19 9:00 a.m.

04/30/19 9:00 a.m.

07/30/19 9:00 a.m.

10/29/19 9:00 a.m.

Finance/Admin

01/29/19 2:00 p.m.

04/30/19 2:00 p.m.

07/30/19 2:00 p.m.

10/29/19 2:00 p.m.

Land

01/29/19 3:00 p.m.

04/30/19 3:00 p.m.

07/30/19 3:00 p.m.

10/29/19 3:00 p.m.

2020 Meeting Dates / Times

Leadership Group

1st Qtr 2020

March 2020

2nd Qtr 2020

3rd Qtr 2020

4th Qtr 2020


01/28/20 4:00 p.m.

03/24/20 9:00 a.m.

04/28/20 9:00 a.m.

07/28/20 9:00 a.m.

10/27/20 9:00 a.m.

Finance/Admin

01/28/20 2:00 p.m.

03/24/20 1:00 p.m.

04/28/20 1:00 p.m.

07/28/20 1:00 p.m.

10/27/20 1:00 p.m.

Land

01/28/20 3:00 p.m.

03/24/20 3:00 p.m.

04/28/20 3:00 p.m.

07/28/20 3:00 p.m.

10/27/20 3:00 p.m.

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Courts Justice Administration LG Planned Maintenance & Upgrades 2019-2020

Activity NameOriginal Master Plan Allocation 6,761

5,251Current Master Plan Allocation

10/01/201806/30/2020

% Complete OriginalEstimate

ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent

Variance ExplinationRevisedTotal

Estimate

2018-20 Assessing & Tax Planned Maintenance &

Animal Control - PAWS Planned System Maintenance 306 87% 130 307 48 355 -225 -173% 2008 Server Migration to AWS/OKTA & OSUpdates

2018-20 Courts Planned Maintenance & Upgrades

2020 Q1 Compas/Wintox Patch Upgrades - cStarInterface

88 98% 86 88 1 89 -3 -3%

Informatica / Trillium Patch Upgrades / Omni Data 132 87% 186 132 19 151 35 19%

Browser Compatibility 2019/2020 40 100% 26 40 0 40 -14 -54% This task consumed more hours than originallyplanned.

2019-2020 Detailed PMU Project Sizing 4 23% 15 4 12 15 -1 -3%

Business Objects - Patch Upgrades 174 96% 93 174 8 182 -89 -96% The BO upgrades are consuming more hours dueto technical issues encountered during theupgrade.

Crystal Report Upgrades =>2016 0% 60 0 0 0 60 100% It was determined that this upgrade was notneeded.

2020 Q2 JAVA Application Updates for iText 15 100% 71 15 0 15 56 79% Removed iText updates.

2019 Q1 & 2019 Q2 JAVA Application Updates forSTRUTS 2.5.14=>2.5.22

60 100% 100 60 0 60 40 40% This upgrade took less hours than originallyplanned.

2019 Q2 JAVA Script Library Updates 61 100% 60 61 0 61 -1 -2%

2019 Q4 JAVA Master Template -Update 1 100% 80 1 0 1 79 99% This change was made as part of our 2008Upgrades.

2019 Q1 JAVA Servlet Upgrade 2.3 =>3.0 (Security) 70 100% 89 70 0 70 19 22% This upgrade took less hours than originallyestimated.

2019 Q2 Java 1.6 to 1.8 Upgrade on CRTFS1Q/PServers

30 100% 54 30 0 30 24 44% This upgrade took less hours than originallyestimated.

Documentation Updates 45 79% 54 45 12 57 -3 -5%

2019 Q4 Versal Code Updates 140 100% 87 140 0 140 -53 -61% This upgrade required more hours than originallyplanned.

Laserfiche Upgrade Version 19 39% 145 19 29 48 97 67% Less hours are anticipated for LaserficheUpgrades.

2020 Q3 .net Framework Upgrade to 4.7 Upgrades(currently at version 4.61)

2 1% 200 2 205 207 -7 -4%

Coordination and Application Verification -Network/Security Planned Maintenance

29 79% 22 40 10 50 -28 -122% More support was required than originally planned.

Coordination and Application Verification - SA PlannedMaintenance

0% 80 0 36 36 44 55% Less hours than originally planned have beenneeded for verification.

2020 Q3 Websphere Migration Version 8.5 to 9.x(EOL Sept 30, 2019 8.5 with Java 1.8)

1 1% 153 1 137 138 15 10%

Upgrade Infragistics v7.1=>14/15.1 70 100% 80 70 0 70 10 12%

2019 & 2020 Mainframe-Master File Purge 39 100% 30 39 0 39 -9 -31% This task took longer to complete than originally

A.1




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

planned.

2020 Q3 Trillium 15.7==> xxx Upgrade (will beavailable EO Jan/-2020)

0% 177 0 0 0 177 100% This upgrade is not required at this time.

Maintenance and Support Contract Renewals 54 88% 73 54 8 62 11 15%

2020 Q2 Database Upgrades-OakReports Oracle 12c(EOL 2022) to 18.x

0% 50 0 15 15 35 70% This upgrade will take less hours--CampaignFinance hours were removed.

2020 Q4 FileOnQ Software Upgrade 122 79% 163 135 36 171 -8 -5%

2019/20 Database Upgrades-CStar Oracle 12c to 18.x 68 54% 102 68 57 125 -23 -22% This upgrade required more hours than originallyplanned.

IT - Disaster Recovery FY 2019 0% 40 0 0 0 40 100% Kept hours for the Mainframe DR Test.

IT - Disaster Recovery FY 2020 -Mainframe 9 25% 17 10 30 40 -23 -135% Increased hours to accomodate the new date forthe Disaster Recovery Test.

Server Patches-Microsoft/Linux/Database 122 79% 140 122 33 155 -15 -11%

2019 Q2 OS CRTIIS1P/ OAKFS01/CRTCTXJRY12008 (EOL Jan/2020)

1,116 100% 428 1,116 0 1,116 -688 -161% This upgrade required more hours than originallyplanned.

2019 Q2 Server OS Upgrade CRTIMG1T/P 2008(EOL Jan/2020)

711 100% 245 711 0 711 -466 -190% This upgrade required more hours than originallyplanned.

2019 Q2 Server OS Upgrade CRTSIREIT/P 2008(EOL Jan/2020)

119 100% 140 119 0 119 21 15%

2019 Q1 & 2020 Q2 Informatica Upgrades 239 98% 200 245 4 249 -49 -24% This upgraded required more hours than originallyplanned.

SSL Renewals Validation 2019/2020 3 100% 79 3 0 3 76 96% These renewals took less hours than originallyestimated.

2019 Q2 JAVA-Updating LeftNav Framework 107 100% 75 107 0 107 -32 -43% This upgrade took more hours than originallyplanned.

Websphere Patch Deployment 4 50% 20 4 4 8 12 60% Patches are taking less hours than originallyplanned.

2019 Q4 Elections-Campaign Finance PatchUpgrades

0 100% 18 0 0 0 18 99% Fewer hours needed than planned.

2019 Q4 Elections Upgrades 44 100% 50 44 0 44 6 12%

Jury Data Merge 2019-2020 0% 16 0 0 0 16 100% Jury Wheel update no longer required.

2018-20 Public & Environmental Services Planned

Childrens Village Planned Maint/App Upgrades 233 85% 168 234 40 274 -106 -63% Migration of upgraded application to AWS requiredmore hours than anticipated.

2018-20 eCommerce Planned Maintenance &

Browser Compatibility Testing - Public Auction 0% 8 0 1 1 7 88% Browser testing taking less time then expected.

Kofax Upgrade 2019-20 1,605 87% 1,856 1,623 233 1,856 0 0%

Kofax Upgrade FY 2018 757 100% 848 810 0 810 38 5%

A.2




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Subtotals: 6,637 6,814 6,742 977 7,71987%

A.3

Master Plan Activity

Rev Start

Courts Justice Administration Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

23,523 18,160

01 Circuit Court Judge Switch 2019(Mandate) - CompleteDB9314JS

503 667 667 100% 725 667 667 58 8% 10/01/18

10/01/18

09/30/19

09/30/19

02 Circuit Court Judge Switch 2020(Mandate)DB0314JS

209 209 70 33% 209 70 139 209 0 0% 02/20/20

10/01/19

09/30/20

09/30/20

03 Michigan Indigent Defense Commission(Courts) (Funded ) (Mandate) -CompleteDB0312MI

387 387 100% 500 387 387 114 23% 04/15/19

04/15/19

09/27/19

09/30/19

This project did not consume asmany hours as planned.

04 FOC Security Audit (Mandate) -CompleteDB7314SA

760 456 457 100% 754 716 716 38 5% 12/20/17

12/20/17

09/04/19

08/15/19

05 Imaging Program 2019-2020 (Funded6,225)DB9182IP

6,225 4,331 10/03/16 01/04/22

05A Imaging Program - CommonComponents Phase II (Funded ) -CompleteDB6182C1

27 100% 533 524 524 9 2% 04/11/17

04/11/17

11/20/18

11/21/18

05B Imaging Program Management (Funded)DB6312PM

239 90% 1,396 1,261 136 1,396 0 0% 10/03/16

10/03/16

03/31/21

03/31/21

05C Imaging Program - Clerk, Circuit andFOC Migration (Funded )DB7182CT

1,098 90% 2,996 2,690 306 2,996 0 0% 06/19/17

06/19/17

09/23/20

09/14/20

05D Imaging Program - Kofax Upgrade(Funded ) - CompleteDB7182KU

1 100% 26 26 03/12/18 11/05/18

05E Imaging Program - Clerk Vitals (Funded) - CompleteDB7182CV

645 100% 733 751 751 -18 -2% 05/03/18

05/03/18

08/30/19

08/23/19

05F Imaging Program - FS Payroll ImagingEnhancement (Funded )DB7182FS

2 0% 2 825 827 10/12/18 01/25/21

05G Imaging Program - Health DocumentManagement System (Funded ) -CompleteDB7182HD

68 100% 145 71 71 75 51% 09/18/18

09/18/18

03/01/19

02/28/19

Customer did not require as muchsupport as initially planned.

05H Imaging Program - Human ResourcesMigration (Funded ) - CompleteDB7182HR

444 100% 448 446 446 2 1% 10/05/18

10/05/18

07/01/20

07/06/20

05I Imaging Program - Integrate Imaginginto CStar (Funded )

3 2% 7 343 350 09/28/18 09/28/20

A.4


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

DB7182IC

05J Imaging Program - Medical ExaminerImaging Solution (Funded )DB7182ME

243 38% 673 256 417 673 0 0% 09/19/18

09/19/18

02/09/21

03/30/21

05K Imaging Program Remaining ETC(Funded )DB8312RE

0% 335 335 07/15/19 09/30/20

Imaging Program 2019-2020 Total 6,924 6,032 2,361 8,393

06 Imaging GovCloud MigrationDB9182GM

2,185 1,533 72% 2,157 1,552 605 2,157 0 0% 02/12/19

02/12/19

09/30/20

09/30/20

07 OCME Replacement SolutionDJ8176RP

634 1,150 1,026 89% 1,196 1,073 128 1,201 -5 0% 04/26/18

04/26/18

09/28/20

04/27/20

08 Children's Village Case ManagementSystem - CompleteD56165CM

158 158 158 100% 821 821 821 0 0% 11/09/16

11/09/16

12/18/18

12/13/18

09 Courts Website Redesign - CompleteDE8312CC

363 380 379 100% 1,005 1,022 1,022 -17 -2% 04/18/18

04/18/18

12/04/18

12/10/18

10 JOS ReplacementDB9312JR

2,495 1,595 979 63% 1,595 1,005 590 1,595 0 0% 10/23/18

10/23/18

09/30/20

09/30/20

11 Animal Control OPLS ReplacementD99178PL

734 734 540 75% 734 551 183 734 0 0% 10/12/18

10/12/18

09/30/20

08/26/20

12 Case Management System EvaluationDB9212CS

449 449 27 7% 33 407 439 03/23/20 01/29/21

13 Prosecutors GIF and Warrants StudyDB9413GW

389 389 22 7% 389 29 359 388 0 0% 06/01/20

06/01/20

11/04/20

11/04/20

14 CMO Case Evaluation RewriteDB9312CE

985 985 519 65% 854 555 299 854 0 0% 10/10/19

10/10/19

09/30/20

09/30/20

15 Pay Ticket Rewrite - CompleteDB9321PS

1,052 17 17 100% 17 17 03/30/20 04/15/20

16 PAWS Address Validation andMaintenance Screens - CompleteD99178AV

357 288 288 100% 343 288 288 55 16% 10/11/18

10/11/18

04/22/19

05/30/19

17 Citizen Engagement Budget - Courts LGDE9182CC

200 400 362 93% 400 371 29 400 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

A.5


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

18 Mandates EB (Mandate)DB9120EB

200 772 729 94% 772 729 43 772 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

19 Courts Justice AdministrationEnhancement BudgetsDB9010EB

2,230 1,781 1,254 71% 1,781 1,271 510 1,781 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Courts Sizing BudgetDB9182SB

600 600 627 95% 600 663 33 696 -96 -16% 01/14/19

10/01/18

09/30/20

09/30/20

Totals 21,759 17,850 5,688 23,53712,806

Open Requests

CStar Form Data Integration Analysis

DB9174DI

844

Data Warehouse Expansion

DB9312DW

796

Document Certification Process

DB9212DC

790

Imaging Program - ProsecutorImplementation

DB7182PI

1,069

Judicial Dashboard Reporting

DB9312DR

1,596

OakDocs Enterprise Enhancements

DB9182OE

250

eFiling for District Courts

DB9321TF

300

eService Center Payment System

DB9212PS

404

Allocation Changes

01/29/19 790 hours added to unallocated from moving Document Certification Process to Open Request.

A.6


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

01/29/19 22 hours added to Circuit Court Judge Switch 2019 from unallocated.

01/29/19 17 hours added to Courts Website Redesign from unallocated.

01/29/19 242 hours added to Mandates EB from unallocated.

01/29/19 100 hours added to Courts Sizing Budget from unallocated.

01/29/19 409 hours unallocated.

02/06/19 303 hours added to OCME Replacement Solution from contingency.

03/25/19 200 hours allocated to Circuit Court Judge Switch 2019 from unallocated.


04/08/19 56 hours added to Courts Justice Administration Enhancement Budgets from Community Corrections grant.

04/10/19 2,185 hours allocated to Laserfiche GovCloud Migration from eGov PCI EB (200), G2G Participation (200), G2G Marketing (700), Internal Services Application Development Budget (500)and Finance/Admin Citizen Engagement Budget (585).

04/23/19 69 hours added to Courts Sizing Budget from PAWS Address Validation and Maintenance Screens positive variance.

07/30/19 500 hours allocated to Michigan Indigent Defense Commission from Miscellaneous Resolution #19071.

07/31/19 200 hours added to Citizen Engagement Budget - Courts LG from eGov Citizen Engagement Budget - IT.

09/11/19 131 hours added to Courts Sizing Budget from FOC Security Audit positive variance.

09/11/19 173 hours added to unallocated from FOC Security Audit positive variance.


10/02/19 113 hours returned to Miscellaneous Resolution #19071 from Michigan Indigent Defense Commission (Courts) positive variance.

10/07/19 152 hours added to OCME Replacement Solution from unallocated.




10/14/19 58 hours added to unallocated from Circuit Court Judge Switch 2019 positive variance.


01/13/20 1,069 hours removed from Imaging Program 2019-2020 from moving Imaging Program - Prosecutor Implementation to Open Requests.

01/28/20 300 hours added to unallocated from moving eFiling for District Courts to open requests.


A.7


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

02/13/20 60 hours added to Courts Justice Administration Enhancement Budgets from Community Corrections grant.



04/28/20 30 hours added to OCME Replacement Solution from Courts Justice Administration Enhancement Budgets.

04/28/20 31 hours added to OCME Replacement Solution from unallocated.


05/20/20 1,935 hours moved to Internal Services Master Plan Activity COVID19-IT from JOS Replacement (900) and Pay Tickets Rewrite (1,035).

07/08/20 825 hours removed from Imaging Program 2019-2020 due to moving Imaging Program - FS Payroll Imaging Enhancement to 2021-22 Master Plan.

A.8

Finance/Admin LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 HR Finance Planned Maintenance & Upgrades

HRMS 2018-2020 Tax Update 87 90% 120 87 10 97 23 19%

Refresh/Run Scripts HR/Financials Databases 32 100% 40 32 0 32 8 21% DB Refreshes taking place as part of WD Program

HR Finance Year End Tasks - 2018 29 100% 30 29 0 29 1 3%

REM Reimbursement Tax Intercept Process 1 100% 20 1 0 1 19 95% 2018 planned maintenance not required asplanned.

HR Finance Contract Renewals 5 100% 25 5 0 5 20 80% Less time needed to negotiate Rimini Contract

Documentation Updates 14 28% 60 14 36 50 10 17%

HR Finance Year End Tasks - 2019 27 100% 30 27 0 27 3 9%

PeopleSoft Reverse Proxy 2008 to 2012 244 96% 249 11 259 -259 Unplanned Activity

HR Finance Disaster Recovery 2019 0% 15 0 0 0 15 100% Planning one DR exercise for this Master Plan.

HR Finance Disaster Recovery FY 2020 0% 15 0 0 0 15 100% DR de-scoped

HR Finance Coordination and Application Verification -TSN Updates

25 83% 28 25 5 30 -2 -8%

Treasurer - Bottomline Planned System Maintenance 149 44% 348 153 195 348 0 0%

Treasurer - Investment Manager Planned SystemMaintenance

101 68% 153 105 50 155 -2 -1%

Treasurer - Debt Manager Planned SystemMaintenance

92 63% 153 97 57 153 0 0%


Public Health - ASAP Passport 0% 93 0 0 0 93 100% Descoped Effort.

Public Health - eLearning 180 100% 152 180 0 180 -28 -18%

Public Health - Services Registration 122 100% 88 122 0 122 -34 -39% Customizations of new control and issues withhardware during initial upgrade resulting inincreased effort.


Central Services - Auction Upgrades 29 100% 228 29 0 29 199 87% Upgrade effort was not as large as planned

Central Services - OmniRim Upgrade 272 100% 238 272 0 272 -34 -14%

F/A Contract Renewals 2 100% 115 2 0 2 113 98% Renewals taking less time then expected.

G2G Contract Renewals 58 66% 105 60 31 91 14 13%

Central Services - OmniRIM Cloud Migration 228 100% 0 228 0 228 -228 Needed to upgrade Windows OS and migrate tothe Cloud.

F/A Disaster Recovery 2019 0% 30 0 0 0 30 100% Planning one DR exercise for this Master Plan.

F/A Disaster Recovery 2020 0% 70 0 0 0 70 100% DR testing has been moved to the next MP.

F/A Patch Deployment Coordination &Testing(DB,MS)

10 67% 56 10 5 15 41 73% Testing of the F/A apps for patching taking lesstime than anticipated.

A.9

Finance/Admin LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 eGovernment Planned Maintenance &

Community Home Improvement Software Upgrade 27 77% 34 27 8 35 -1 -1%

Subtotals:

Allocation Changes

11/01/2018 PCI Yearly Update 2019 (458 hours) and PCI Yearly Update 2020 (458 hours) moved to eGovernment Leadership Group.

1,733 2,246 1,752 408 2,16081%

A.10


Rev Start

Finance/Admin Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

39,355 45,539

01 Corp Counsel Matter ManagementSoftware Project - CompleteDJ6115CL

71 1,076 1,076 100% 435 1,443 1,443 -1,009 -232% 12/06/16

12/06/16

03/08/19

10/18/18

The project experiencedtechnology, performance andconfiguration issues whichrequired significant time toresolve.

02 HIPAA Program (Funded )D59182HP

1,539 3,198 05/01/19 09/30/20

02A HIPAA Compliance Program (Funded )- CompleteD58182HC

2,163 100% 3,274 2,163 2,163 1,111 34% 10/01/18

10/01/18

01/06/20

05/23/20

Aligning effort with new strategy.

02B MyInsight Implementation (Funded )D88182MI

364 56% 809 451 359 809 0 0% 01/10/18

01/10/18

03/01/21

03/01/21

02C HIPAA External Risk Assessment(Funded )D59182EA

201 54% 392 213 179 392 0 0% 07/23/19

07/23/19

09/28/20

09/28/20

02D HIPAA Business Associate Compliance(Funded ) - CompleteD59182BA

58 100% 405 58 58 347 86% 07/29/19

07/29/19

10/24/19

02/06/20

Aligning effort with new strategy.

02E HIPAA Remaining ETC (Funded )D59182RE

0% 157 157 07/01/20 09/30/20

HIPAA Program Total 4,880 2,884 695 3,579

03 Homeland Security ManagementSystem - CompleteD56166MS

864 864 862 100% 1,329 1,327 1,327 2 0% 05/01/17

05/01/17

11/06/19

10/18/19

04 Executive Rebranding - CompleteDE9111EX

206 206 100% 500 206 206 294 59% 09/26/19

09/26/19

04/22/20

09/30/20

Less effort was required thanplanned.

05 BOC Hardware ReplacementImplementation (Funded ) - CompleteDE9511EQ

397 314 100% 397 314 314 84 21% 11/06/19

11/06/19

06/11/20

06/03/20

Fewer hours needed due torevised training approach.

06 Law Library Infrastructure ImprovementDJ6513ON

320 320 32 36% 372 165 289 453 -81 -22% 11/09/16

11/09/16

11/05/21

09/07/18

Project is on hold and will bereplanned.

07 FHCM Implementation Program(Funded )DA8151WD

19,763 29,933 11/03/16 03/03/22

07A FHCM Program Management (Funded )DJ8151PM

1,714 87% 2,035 1,759 275 2,034 1 0% 09/13/18

09/13/18

11/02/20

11/02/20

07B FHCM Business Process Alignment(Funded ) - Complete

681 100% 1,091 1,067 1,067 25 2% 08/13/18 02/15/19

A.11


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

DA9151BP 08/13/18 03/04/19

07C FHCM Plan (HCM) (Funded ) -CompleteDA9151DP

1,803 100% 2,152 1,803 1,803 349 16% 11/21/18

11/21/18

05/03/19

04/29/19

07D FHCM Architect (HCM) (Funded ) -CompleteDA9151AR

1,950 100% 1,986 1,950 1,950 36 2% 12/19/18

12/19/18

04/17/20

03/31/20

07E FHCM Arch Configuration Tenant Build(Funded ) - CompleteDA9151CT

1,226 100% 1,530 1,226 1,226 305 20% 04/15/19

04/15/19

08/05/19

07/29/19

Completed less workbooks/dataextractions than originally plannedfor Workday.

07F FHCM End to End Tenant Build (HCM)(Funded ) - CompleteDA9151EE

1,573 100% 1,190 1,573 1,573 -383 -32% 07/30/19

07/30/19

01/07/20

11/12/19

Additional hours & time needed tocomplete workbooks for End toEnd Tenant

07G FHCM Reports & IntegrationsDevelopment (HCM) (Funded )DA9151RI

3,521 100% 3,337 3,531 6 3,537 -199 -6% 08/05/19

08/05/19

07/13/20

05/26/20

07H FHCM Parallel Tenant Build (HCM)(Funded ) - CompleteDA9151PB

3,502 100% 2,998 3,502 3,502 -504 -17% 10/14/19

10/14/19

06/15/20

06/22/20

07I FHCM Financial Crosswalk Integration(Funded )DA9151FC

803 99% 727 821 7 827 -100 -14% 10/21/19

10/21/19

07/13/20

06/04/20

07J FHCM Okta Implementation (HCM)(Funded )DA9151OK

1,642 94% 1,773 1,768 122 1,889 -116 -7% 11/12/19

11/12/19

08/27/20

08/27/20

07L FHCM Report Development(FCM/HCM) (Funded )DA9151RE

1,155 60% 1,943 1,157 785 1,942 1 0% 03/09/20

03/09/20

08/28/20

08/28/20

07M FHCM Gold Tenant (HCM) (Funded )DA9151GB

666 76% 589 780 243 1,023 -434 -74% 03/13/20

03/13/20

08/25/20

08/25/20

Project in variance, due to theunexpected workbook fixes,carry-over changes from Parallel,unanticipated requirementchanges and the addition of fournew workbooks.

07N FHCM Mobile & IntegrationsImplementation (Funded )DA0151IN

292 55% 625 341 284 625 0 0% 03/24/20

03/24/20

12/06/20

12/06/20

07O FHCM Architect & Configurations (FCM)(Funded )DA9151FA

330 20% 2,424 476 1,947 2,424 0 0% 01/17/20

01/17/20

09/30/20

09/30/20

07O FHCM Configuration Tenant Build(FCM) (Funded )DA0151AC

1,347 79% 1,840 1,446 394 1,840 0 0% 03/16/20

03/16/20

08/04/20

08/04/20

07Q FHCM Workday Implementation Plan(HCM) (Funded )

127 23% 964 223 738 961 3 0% 04/10/20 09/25/20

A.12


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

DA0151IM 04/10/20 09/25/20

07R FHCM Remaining ETC (Funded )DA8151RE

0% 2,102 2,102 08/03/20 09/30/20

FHCM Implementation Program Total 27,204 23,420 6,903 30,323

08 Siren Management ApplicationReplacementD59166SA

753 777 445 63% 777 458 265 722 55 7% 03/18/19

03/18/19

09/17/20

09/25/20

09 EDCA Digital Marketing Program(Funded )DE9191DM

1,500 1,020 766 86% 1,020 777 129 906 114 11% 10/01/18

10/01/18

09/30/20

09/30/20

10 Procurement SolutionDJ8112PS

500 500 455 91% 500 456 44 500 0 0% 10/08/18

10/08/18

09/04/20

09/04/20

11 CDR/HHSCP Application Re-write -CompleteD99161CD

1,111 1,455 1,455 100% 1,397 1,455 1,455 -57 -4% 12/06/18

12/06/18

02/13/20

02/26/20

12 Veterans Services Soldier ReliefDatabaseDJ9173SR

550 550 288 62% 490 296 179 475 15 3% 09/24/19

09/24/19

09/30/20

09/30/20

13 Health Website Standardization -CompleteDE9162WE

558 633 633 100% 563 639 639 -76 -13% 09/25/18

09/25/18

03/18/19

02/26/19

14 Citizen Engagement Budget - FinanceLGDE9182CF

3,000 2,286 1,848 90% 2,280 1,900 219 2,119 162 7% 10/01/18

10/01/18

09/30/20

09/30/20

15 Finance/Admin Enhancement BudgetsDJ9010EB

2,525 2,124 1,163 56% 2,124 1,195 929 2,124 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Finance/Admin Sizing BudgetDJ9182SB

400 200 188 69% 200 222 99 320 -120 -60% 08/26/19

10/01/18

09/30/20

09/30/20

Totals 44,468 37,154 9,750 46,90434,845

Open Requests

EDCA Workforce TechnologyAssessment and Roadmap

DE9197TE

327

HSD GIS Data Consolidation

D59166DC

595

A.13


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Open Requests

HSD Imaging

D59166IM

772

HSD Learning Management System

D59166LM

841

Health Document Management & E-Signature System

D99161DM

882

Online Nurse-On-Call ChatImplementation

D59162NC

625

Public Health Interactive Maps

D59162GS

365

Satellite Communication BackupSystem

D59166SC

718

Allocation Changes

11/01/18 776 hours returned to EDCA from removing EDCA Workforce Development KPI Software from the Master Plan.

11/02/18 89 hours added to Finance/Admin Enhancement Budgets from Public Health Lead Innovation Grant.

11/14/18 10 hours added to MyInsight Implementation from HIPAA funding.

12/17/18 390 hours removed from the Master Plan from FHCM funding due to work started during the 2017-2018 Master Plan.

01/16/19 841 hours added to Corp Counsel Matter Management Software Project from contingency.

03/18/19 150 hours moved to CLEMIS Citizen Engagement Budget - CLEMIS LG from Citizen Engagement Budget - Finance LG.

03/22/19 75 hours moved to Health Website Standardization from Citizen Engagement Budget.

04/10/19 164 hours added to Corp Counsel Matter Management Software Project from contingency.

04/17/19 585 hours moved to Courts Laserfiche GovCloud Migration from Citizen Engagement Budget - Finance LG.

05/10/19 100 hours added to Finance/Admin Enhancement Budgets from Treasurer's fund.

05/15/19 121 hours added to Citizen Engagement Budget - Finance LG from a Health grant.

A.14


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

05/21/19 2,500 hours added to HIPAA Program from Miscellaneous Resolution #19114.

06/05/19 12 hours removed from Finance/Admin Enhancement Budgets and returned to Public Health Lead Innovation Grant.

06/17/19 393 hours added to Citizen Engagement Budget - Finance LG from Public Health Medical Marijuana PSA Grant.

07/25/19 943 hours added to HIPAA Program from Miscellaneous Resolution #19114.

07/31/19 514 hours removed from Citizen Engagement Budget - Finance LG, hours are no longer needed.

07/31/19 109 hours added to Finance/Admin Enhancement Budgets from Application Services contingency.

08/08/19 40 hours added to Finance/Admin Enhancement Budgets from Public Health Medical Marijuana grant.

10/02/19 286 hours added to CDR/HHSCP Application Re-write from Internal Services contingency.

10/09/19 480 hours returned to EDCA funding from EDCA Digital Marketing Program.

10/16/19 12 hours returned to Public Health Medical Marijuana PSA grant from Citizen Engagement Budget - Finance LG.

10/29/19 500 hours allocated to Executive Rebranding from eGovernment MP Activity Citizen Engagement Budget - IT.

10/29/19 265 hours allocated to BOC Hardware Replacement Implementation from Miscellaneous Resolution #19333.

12/04/19 132 hours added to BOC Hardware Replacement Implementation from Miscellaneous Resolution #19333.

01/16/20 1,487 hours returned to Miscellaneous Resolution #19114 from HIPAA Program.

01/29/20 24 hours added to Siren Management Application Replacement from Finance/Admin Enhancement Budgets.

02/07/20 108 hours added to Citizen Engagement Budget - Finance LG from a Health Lead grant.

02/19/20 58 hours added to CDR/HHSCP Application Re-write from Finance/Admin Enhancement Budgets.

02/19/20 133 hours added to HIPAA Program from Miscellaneous Resolution #19114.

04/08/20 10,560 hours added to FHCM Implementation Program from Miscellaneous Resolution #18252.

04/14/20 327 hours returned to EDCA funding from moving EDCA Workforce Technology Assessment and Roadmap to Open Request.

05/21/20 1,879 hours moved to Internal Services Master Plan Activity COVID19-IT from HSD GIS Data Consolidation (595), Public Health Interactive Maps (365), Online Nurse-On-Call Chat (625)and Executive Rebranding (294).

07/01/20 440 hours returned to Miscellaneous Resolution #19114 from HIPAA Program.

A.15

Land LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 Assessing & Tax Planned Maintenance &

Equalization - Assessing Productivity Tools 0% 40 0 0 0 40 100% Planned maintenance not needed as planned.

Equalization - CRD Sales 0% 123 0 0 0 123 100% Updates not needed.

Equalizastion - EPP Viewer 228 100% 133 228 0 228 -95 -71% 2008 Server Migration to AWS/OKTA & OSUpdates

Equalization - Equal Litigation 204 100% 135 204 0 204 -69 -51% 2008 Server Migration to AWS/OKTA & OSUpdates

Equalization - BOR Scheduling 0% 225 0 0 0 225 100% Updates not needed.

Equalization - Equal Reports 277 100% 186 277 0 277 -91 -49% 2008 Server Migration to AWS/OKTA & OSUpdates

AAT - Apex Planned System Maintenance 0% 108 0 0 0 108 100% Upgrade not expected per vendor.

AAT - BSA Planned System Maintenance 2018-20 234 90% 346 258 29 287 59 17%

Contract Renewals - AAT 10 41% 10 10 15 25 -15 -153% Multiple contracts expiring.

Disaster Recovery - AAT 2019 0% 58 0 0 0 58 100% Planning one DR exercise for this Master Plan.

Disaster Recovery - AAT FY 2020 0% 58 0 0 0 58 100% DR Drill planned for next MP

AAT - LAMS Data Maintenance 349 93% 375 350 25 375 0 0%

AAT - LAMS Planned System Maintenance 56 71% 85 70 28 98 -13 -15% 2008 Server Migration to AWS & OS Updates

AAT - Land Gateway Planned System Maintenance 0% 100 0 0 0 100 100% Planned updates not needed for this MP. Plannedfor next MP.

2020-22 Master Planning - PMU estimates 18 64% 50 18 10 28 22 44% Not expecting to use all planned PMU estimatehours.

Coordination and Application Verification - TSNUpdatees - AAT

297 90% 138 304 34 338 -201 -146% MS Patch issue in August 2019 that impacted BSADEV and QA servers for 2 weeks.

AAT - Property Gateway Planned SystemMaintenance

14 71% 90 14 5 19 71 79% Planned updates not needed for this MP. Plannedfor next MP.

AAT - WAS Planned System Maintenance 313 95% 153 330 17 346 -193 -126% 2008 Server Migration to AWS & OS Updates

Documentation Updates 173 82% 60 174 39 213 -153 -255% Documenation updates needed for applications.

Treasurer - AGO App Planned System Maintenance 12 100% 20 12 0 12 8 41% Planned updates not needed for this MP. Plannedfor next MP.

Treasurer - DelTax legacy application 0% 0 0 0 0 0

Treasurer - DevNet Planned System Maintenance 5 13% 80 5 35 40 40 50% Planned System Maintenance not needed asexpected. DevNet application is in parallel modeand not production yet.

Treasurer - IVR Planned System Maintenance 13 100% 142 13 0 13 130 91% System Maintenance will be completed during OSupgrade.

Treasurer - Tax Bill Planned System Maintenance 24 100% 10 24 0 24 -14 -138% Update issues.

Treasurer - TOS Planned System Maintenance 190 100% 440 190 0 190 250 57% Planned TOS Web Application Updates not

A.16




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

needed.

2018-20 HR Finance Planned Maintenance & Upgrades

Treasurer Coordination and Application Verification -TSN Updates

27 91% 28 27 3 29 -1 -4%

2018-20 Infrastructure & GIS Planned Maintenance &

FM Planned System Maintenance 0 100% 110 0 0 0 110 100% Changes to these systems will be done as part ofFM CAMS Expansion project.

Coordination and Application Verification - TSNPlanned Maintenance

32 57% 60 32 23 55 5 8%

CAMS Planned Maintenance Upgrades & Refreshes 102 71% 349 103 42 145 204 58% Fewers hours needed than planned to completedatabase maintenance for CAMS

Contract Negotiations 179 93% 310 179 13 192 119 38% Fewer hours needed to complete Azteca contractnegotiations.

GIS Ent Upgrade Web App Builder Applications 11 100% 100 11 0 11 89 89% Upgrade of Web App Builder was not performed asa version update was not available.

GIS Enterprise and CAMS Document Maintenance 155 84% 261 159 30 189 72 27% Positive variance due to descoping Geovisionmaintenance.

Orthoimagery Data Maintenance 126 98% 292 126 3 129 164 56% Descoped imagery maintenance due to resourceconstraints

CAMS Monthly State Zero and Basemap 2019 314 100% 461 314 0 314 148 32% Fewer hours needed to complete monthly dataprocess.

CAMS Monthly State Zero and Basemap 2020 159 70% 420 172 73 245 175 42% Fewer hours needed to complete.

Monthly Patch Deployment 100 91% 107 100 11 111 -4 -4%

Disaster Recovery Toolkit Updates 16 81% 19 16 4 20 -1 -5%

GIS Enterprise Scripts 51 94% 50 51 3 54 -4 -7%

2020 Annual GIS Enterprise Data Updates 165 55% 280 166 135 301 -21 -8%

2019 Incremental GIS Enterprise Data Maintenance 783 100% 721 783 0 783 -62 -9%

Road Commission Planned Maintenance 81 100% 100 81 0 81 19 19%

Parks & Rec Planned Maintenance 5 8% 60 5 55 60 0 0%

Mobile System Planned Maintenance 2 100% 10 2 0 2 8 78% Fewer hours needed than planned to complete thismaintenance

2017 SSL Certification 24 74% 33 24 8 32 1 2%

IT Disaster Recovery Drill (2 - one per year) 0% 246 0 0 0 246 100% Planning one DR exercise for this Master Plan.

2020 Incremental GIS Enterprise Data Maintenance 606 84% 721 617 120 737 -16 -2%

2019 Annual GIS Enterprise Data Updates 141 100% 278 141 0 141 138 49% Fewer hours needed to complete annual GIS dataupdates.

US Census GIS Data Maintenance 184 100% 200 184 0 184 16 8%

A.17




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

GIS Enterprise Planned Maintenance 130 84% 275 130 24 154 121 44% eHealth database retirement descoped from thismaster plan due to timing of Accela launch


eHealth - Foods, Well Log Planned SystemMaintenance

106 100% 96 106 0 106 -10 -10%

eHealth - Foods/Foods Offline Planned SystemMaintenance

18 100% 210 18 0 18 192 92% Effort completed as part of infrastructure upgrade.


312 76% 660 315 101 416 244 37% Improvements in patch process, adjustments toresources resulting in reduced hours.

SSIS Upgrade 0% 60 0 0 0 60 100% Descoped effort - upgrade previously completed.

SSL/PKI/COMODO Certificate Upgrade 183 86% 104 183 31 214 -110 -106% Significant increase in cert renewals due to manyapplications utilizing NGINX.

Enterprise Systems Planned Maintenance/Upgrades 29 100% 250 29 0 29 222 89% Kronos Flash Upgrade postponed due to WorkdayProject Go-Live.

DR Toolkit & Document Management 94 88% 96 94 13 107 -11 -11%

IT Tools & Team Planned Maintenance 439 84% 451 450 86 536 -85 -19%

Browser/TLS Testing & Remediation 0% 38 0 19 19 19 50% Reduced usage due to limited changes withBrowser Standards and TLS Upgrades.

OS & SQL/Oracle Planned Maint/Upgrades 1,006 100% 949 1,006 0 1,006 -57 -6%

IT Disaster Recovery 0% 148 0 0 0 148 100% Rescheduled to next MP- Hours descoped.

WRC/HSD Planned Database Maintenance &Refreshes

54 63% 96 54 32 86 10 10%

WRC Planned Application System Maintenance 254 82% 1,161 255 58 312 849 73% Reduction in upgrade hours due to delayed Go-Live of new systems.

ArcGIS Client Upgrade 439 100% 650 439 0 439 211 32% The effort to upgrade the custom desktop toolswas significantly lower than planned.

BSA AWS Server Upgrade 604 27% 2,270 606 1,665 2,270 0 0%

BSA Server OS Upgrade 25 100% 207 226 0 226 -19 -9%

CAMS 15.3 Cloud Upgrade Phase 2 2,360 98% 2,550 2,498 52 2,550 0 0%

CAMS 15.4 Cloud Upgrade Phase 3 248 37% 668 248 420 668 0 0%

GIS Enterprise Apps & Infrastructure Upgrade (DEV) 592 100% 740 593 0 593 147 20% Fewer PM, scope and contingency hours wereneeded.

GIS Enterprise Apps & Infrastructure Upgrade (QA) 206 43% 618 241 319 559 59 10%

GIS Enterprise Upgrade 0% 489 0 489 489 0 0%

GIS Enterprise Upgrade Architecture Design 90 100% 312 238 0 238 74 24% The direction of the project changed from a fullupgrade and re-architecting in AWS to an on-prem,in place upgrade.

Out County GIS Data Maintenance 168 76% 220 168 52 220 0 0%

A.18




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Upgrade DevNet Servers 339 100% 521 339 0 339 182 35% Less IT hours needed than planned.

Upgrade IVR Servers 989 92% 1,163 995 86 1,081 82 7%

Subtotals:

Allocation Changes

05/14/2019 2,274 hours allocated to BSA AWS Server Upgrade from Miscellaneous Resolution #12190.

09/25/2019 148 hours added to Upgrade IVR Servers from Upgrade DevNet Servers.

03/10/2020 40 hours added to Out County GIS Data Maintenance from additional CLEMIS agency funding.

07/08/2020 1,085 hours moved to 2021-22 BSA AWS Server Upgrade from BSA AWS Server Upgrade.

14,356 23,383 14,994 4,208 19,20278%

A.19


Rev Start

Land Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

39,151 28,913

01 WRC Pontiac Water Metering System(Funded ) - CompleteD56611NP

16 16 17 100% 773 789 789 -16 -2% 10/03/16

10/03/16

10/22/18

08/29/18

02 WRC SCADA Ignition Implementation(Funded ) - CompleteD56611IG

75 75 64 100% 755 744 744 11 2% 08/08/16

08/08/16

02/25/20

03/16/20

03 Tax Management System Program2019-2020 (Funded )D98071TM

575 2,364 10/01/18 09/30/20

03A Tax Management System - Testing &Implementation (Funded ) - CompleteD95071TS

307 100% 1,955 2,156 2,156 -201 -10% 11/24/15

11/24/15

04/19/19

02/13/19

03B Tax Management System - Testing andImplementation II (Funded )D99071TS

1,912 93% 2,066 1,918 150 2,068 -2 0% 04/11/19

04/11/19

09/14/20

09/11/20

03C Tax Management System - RemainingETC (Funded )D98071RE

04/01/20 08/26/20

Tax Management System Program2019-2020 Total

4,021 4,075 150 4,224

04 EH Enterprise Imp - AccelaImplementationD98162AI

2,075 2,075 1,647 81% 2,117 1,689 405 2,095 22 1% 07/18/18

07/18/18

11/20/20

11/17/20

05 WRC Soil Erosion Software Solution(Funded 1,087)D56611SE

648 740 702 98% 1,579 1,542 37 1,579 0 0% 09/22/16

09/22/16

09/30/20

05/30/20

06 Land Records and Super IndexReplacement RFP (Funded )D99214RD

376 346 92% 376 348 28 376 0 0% 10/07/19

10/07/19

08/03/20

08/03/20

07 WRC Hach WIMS Phase 2 (Funded )D58611HW

538 984 808 87% 1,303 1,128 170 1,298 5 0% 01/19/18

01/19/18

09/30/20

07/07/20

08 AAT Mandate Program Budget 2019-2020 (Mandate)D99125MB

1,226 2,434 1,785 75% 2,434 1,789 606 2,395 39 2% 10/11/18

10/01/18

09/30/20

09/30/20

09 OCHD Mandate Program Budget 2019-2020 (Mandate)D99162MP

700 700 183 28% 700 193 507 700 0 0% 11/09/18

10/01/18

09/30/20

09/30/20

10 FMO BMS - Implementation Phase 2(Funded )D19147BM

926 417 386 93% 434 405 30 434 0 0% 08/21/18

08/21/18

09/30/20

09/30/20

11 WRC Asset Optimization Phase III(Funded )D59611SZ

787 487 304 84% 471 305 57 362 109 23% 10/01/18

10/01/18

09/30/20

09/30/20

WRC did not request as manychanges as planned.

A.20


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

12 GIS Enterprise Program (2019-20)(Funded )D19182GB

7,208 6,598 2,537 71% 3,628 2,570 1,058 3,628 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

12A GIS Enterprise Roadshow Program(2019-20) (Funded )D19182RS

2,603 88% 2,970 2,613 357 2,970 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

GIS Enterprise Program (2019-20) Total 6,598 5,183 1,415 6,598

13 WRC Power Plan Upgrades (Funded ) -CompleteD59611PP

390 302 302 100% 390 302 302 88 23% 04/25/19

04/25/19

06/23/20

09/30/20

No additional powerplanupgrades are planned for thismaster plan.

14 WRC WMU Crew Scheduler (Funded )- CompleteD59611CS

929 74 74 100% 929 74 74 855 92% 01/02/19

01/02/19

08/15/19

04/02/20

A SaaS solution has beenobtained and does not requireany additional IT assistance.

15 WRC Development Budget 2019 - 2020(Funded )D59611D5

1,800 1,800 1,212 69% 1,800 1,237 563 1,800 0 0% 03/02/18

10/01/18

09/30/20

09/30/20

16 WRC Northstar Replacement Phase 1(Funded )D59611N1

3,962 398 60 16% 398 62 336 398 0 0% 01/13/20

01/13/20

12/03/20

12/03/20

17 RCOC Traffic Signal Management(Funded )D19182SM

682 274 101 18% 682 120 553 674 8 1% 12/06/18

12/06/18

03/11/21

03/11/21

18 WRC Website Standardization (Funded) - CompleteDE9611WR

389 445 445 100% 489 445 445 44 9% 10/30/18

10/30/18

07/29/19

07/19/19

19 BS&A Development Budget 2019-2020D99182DB

1,394 1,394 1,343 97% 1,394 1,359 36 1,394 0 0% 09/21/18

09/21/18

09/30/20

09/30/20

20 LAMS Rewrite ProgramD99182LP

3,066 2,266 10/29/18 12/08/20

20A LAMS Rewrite Requirements andDesign - CompleteD99182LM

270 100% 471 270 270 201 43% 10/29/18

10/29/18

04/12/19

04/12/19

Less time spent on therequirements definition anddesign than expected.

20B LAMS Rewrite - Server Migration &Development Phase 1D99182LD

1,071 58% 1,922 1,119 803 1,922 0 0% 03/12/19

03/12/19

10/05/20

09/30/20

20C LAMS Rewrite - Remaining ETCD99182RE

0% 75 75 01/30/20 11/04/20

LAMS Rewrite Program Total 2,393 1,389 878 2,266

21 Property Gateway Road Map -CompleteD19182PG

617 3 3 100% 3 3 08/12/19 05/14/20

A.21


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

22 Facilities Resource Planning System -CompleteD19148RM

626 6 6 100% 6 6 02/03/20 04/22/20

23 FM CAMS ExpansionD10147CE

801 801 563 73% 808 592 217 809 -1 0% 08/23/18

08/23/18

09/24/20

09/22/20

24 CAMS Enterprise Enhancements 2019-20D19182CE

1,000 800 916 95% 970 922 48 970 0 0% 10/18/18

10/18/18

09/30/20

09/30/20

25 Citizen Engagement Budget - Land LGDE9182CL

200 444 193 86% 444 193 32 225 219 49% 10/01/18

10/01/18

09/30/20

09/30/20

26 Municipal Services IT ProgramTP8186MS

300 458 419 92% 458 419 39 458 0 0% 11/01/18

10/01/18

09/30/20

09/30/20

27 Land Enhancement BudgetsD99010EB

2,145 1,262 709 57% 1,262 712 542 1,254 8 1% 10/01/18

10/01/18

09/30/20

09/30/20

Land Sizing BudgetD99182SB

750 750 376 53% 750 399 351 750 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Totals 34,728 26,418 7,003 33,42221,661

Open Requests

BS&A Cash Receipting Integration

D99182CI

CAMS Public Request Portal

D19182CP

892

Equalization LAMS Photo Automation

D91125PH

561

Equalization LAMS Property SplitWorkflow

D91125PS

802

FM Infrastructure Improvements

D10147IN

1,481

FMO Replace Building ManagementSystem Phase 3

509

A.22


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Open Requests

D10147BM

Mobile Assessment Data Collection

D91125DC

WRC NorthStar Replacement Phase 2

D59611N2

3,564

Allocation Changes

01/25/19 1,651 hours added to WRC NorthStar Replacement Phase 2 in open requests from WRC NorthStar Replacement Phase 1.

04/10/19 148 hours added to WRC Hach WIMS Phase 2 from Miscellaneous Resolution #17325.

04/22/19 1,789 hours added to Tax Management System Program from Treasurer's funding.

04/22/19 611 hours added to WRC NorthStar Replacement Phase 2 in open requests from WRC NorthStar Replacement Phase 1.

04/29/19 100 hours added to WRC Website Standardization from Citizen Engagement Budget - Land LG.

05/08/19 308 hours added to Municipal Services IT Program from Genesee County funding.

06/19/19 338 hours moved from WAS/Equalization within Land Enhancement Budgets to AAT Mandate Program Budget 2019-2020.


07/31/19 300 hours added to Citizen Engagement Budget - Land LG from eGov Citizen Engagement Budget - IT.

08/06/19 44 hours returned to Citizen Engagement Budget - Land LG from WRC Website Standardization positive variance.

09/11/19 855 hours returned to WRC funding from WRC WMU Crew Scheduler positive variance.

09/11/19 40 hours added to WRC Soil Erosion Software Solution from Miscellaneous Resolution #17325.

09/25/19 50 hours added to WRC Hach WIMS Phase 2 from WRC funding.

09/27/19 376 hours allocated to Land Records and Super Index Replacement RFP from ROD Automation fund.

10/07/19 509 hours moved to the 2021-2022 Master Plan, FMO BMS - 2021/22 Implementation Phase 3, from FMO BMS - Implementation Phase 2.

11/13/19 300 hours removed from WRC Asset Optimization Phase III funding due to project descope.

12/04/19 248 hours added to WRC Hach WIMS Phase 2 from WRC funding

01/28/20 200 hours added to CAMS Enterprise Enhancements 2019-20 from Property Gateway Road Map.

01/28/20 992 hours added to unallocated from moving Mobile Assessment Data Collection to open requests.

A.23


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

01/28/20 598 hours added to unallocated from moving BS&A Cash Receipting Integration to open requests.

01/28/20 1,590 hours unallocated.

01/28/20 350 hours added to Land Sizing Budget from unallocated.

01/28/20 870 hours added to AAT Mandate Program Budget 2019-2020 from unallocated.



03/04/20 52 hours added to WRC Soil Erosion Software Solution from WRC funding.

04/16/20 892 hours returned to CAMS funding from moving CAMS Public Request Portal to Open Request.

05/20/20 2,034 hours moved to Internal Services Master Plan Activity COVID19-IT from Property Gateway Roadmap (414), LAMS Rewrite Program (800), Facilities Resource Planning System (620)and Land unallocated (200).



06/10/20 408 hours moved to 2021-22 MP for RCOC Traffic Signal Management.

06/23/20 88 hours returned to WRC funding from WRC Power Plan Upgrades positive variance.

07/01/20 610 hours removed from GIS Enterprise Program (2019-20).

A.24

eGovernment Services LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate



22 89% 21 22 3 24 -3 -15%


16 82% 32 16 4 20 12 38% Verification effort less then expected.

eComm Patch Deployment Coordination &Testing(DB,Web,MS)

49 78% 108 49 14 62 46 43% Patch testing taking less time then expected.

PCI Scans - Quarterly Scans and Review of Results 311 91% 261 311 31 342 -81 -31% Scanning process and remediation is taking longerthan expected.

eComm Browser Compatibility Testing 1 10% 48 1 9 10 38 79% Browser testing taking less time then expected.

PCI Scans - Annual and Semi-Annual Scans andReview of Results

82 93% 48 82 6 88 -39 -82% Scanning process is taking longer then expected.

eComm Disaster Recovery 2019 0% 48 0 0 0 48 100% Planning one DR exercise for this Master Plan.

eComm Disaster Recovery FY 2020 0% 48 0 0 0 48 100% DR testing has been moved to the next MP.

2018-20 eGovernment Planned Maintenance &


31 91% 30 31 3 33 -3 -12%

Contract Renewals 83 93% 214 85 6 92 123 57% Actual effort less than planned for each contract.

Patch Deployments 175 88% 120 175 23 198 -78 -65% Binding application required more often and takinglonger to run than planned.

Web Services Planned Maintenance 125 90% 206 125 14 139 67 32% Manual sync process no longer required.

Update Documentation 116 72% 270 117 45 162 108 40% Social Media Policy update rescheduled for thisMaster Plan.

IT Disaster Recovery 0% 50 0 0 0 50 100% DR exercises rescheduled for this Master Plan.

Web Server Planned Maintenance 49 91% 79 50 5 54 25 31% Cert renewal effort less than planned.

Oracle 12x Upgrade 511 100% 757 727 0 727 31 4%

PCI - Yearly Update (2018) 294 100% 499 412 0 412 87 17%

PCI - Yearly Update (2019) 450 100% 448 450 0 450 -1 0%

PCI - Yearly Update (2020) 337 78% 458 356 101 457 1 0%

Upgrade Website Framework 766 100% 1,517 766 0 766 751 50% Revising project strategy, remaining work will beincluded in the Content Mgmt System StrategicPlanning project.

Subtotals:

Allocation Changes

11/01/2018 PCI Yearly Update 2019 (458 hours) and PCI Yearly Update 2020 (458 hours) moved from Finance/Admin Leadership Group.

3,415 5,262 3,772 263 4,03493%

A.25


Rev Start

eGovernment Services Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

37,399 23,124

01 Electronic Information Technology (EIT)Program Budget - CompleteDE9182EI

200 5 5 100% 200 5 5 196 98% 11/09/18

10/01/18

09/30/20

09/30/20

Change in strategy. Will evaluateafter Content ManagementSystem Strategic Planning.

02 Citizen Engagement Budget - ITDE9182CE

8,600 5,740 4,653 84% 5,740 4,689 921 5,610 130 2% 10/01/18

10/01/18

09/30/20

09/30/20

03 G2G Enhancement Search and HelpPhase 2 - CompleteDJ7182S2

766 692 692 100% 1,883 1,876 1,876 7 0% 01/16/18

01/16/18

02/20/19

02/25/19

04 eCommerce Redesign ProgramDJ8182PG

2,244 5,946 12/11/17 07/20/22

04A eCommerce Redesign - 2nd GenProgram Planning - CompleteDJ9182SG

616 100% 600 616 616 -16 -3% 01/25/19

01/25/19

07/08/19

05/20/19

04B eCommerce Redesign - RefundRequirements & Design - CompleteDJ8182RD

599 100% 793 599 599 194 24% 12/17/18

12/17/18

12/30/19

12/16/19

The requirements and designactivities completed moreefficiently than estimated.

04C eCommerce Redesign - OLP ServerMigration - CompleteDJ9182OP

354 100% 751 354 354 397 53% 07/22/19

07/22/19

02/04/20

03/16/20

Automated test scripts and pre-production prep work enabledsignificant efficiencies in thetesting and implementionprocess.

04D eCommerce Redesign - Refund (Part 2)DJ8182R2

135 7% 1,858 135 1,696 1,830 28 1% 11/06/19

11/06/19

03/19/21

08/21/20

04E eCommerce Redesign (Phase 2) - EAFDJ9182RE

72 5% 1,485 72 1,358 1,430 54 4% 12/10/19

12/10/19

06/07/21

09/22/20

04F eCommerce Redesign - Shop MigrationDJ0182SM

286 16% 1,901 310 1,580 1,890 11 1% 01/03/20

01/03/20

06/10/21

06/01/21

04G eCommerce Redesign - Remaining ETCDJ9182ET

01/01/20 09/30/20

eCommerce Redesign Program Total 7,388 2,085 4,634 6,719

05 G2G Enhancement Online Payments -CompleteDJ8182OP

4,122 420 420 100% 4,488 786 786 3,702 82% 06/20/18

06/20/18

01/24/19

04/29/20

Decision was made not tocomplete the project and utilizethe remaining hours for theeCommerce Redesign program.

06 Content Management System StrategicPlanningDE9182CS

824 324 0% 324 324 09/08/20 03/25/21

A.26


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

07 G2G Program DevelopmentDJ8182GD

700 625 412 66% 625 413 212 625 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

08 G2G Program ManagementDJ8182PM

1,000 925 713 78% 925 718 207 925 0 0% 10/02/18

10/02/18

09/30/20

09/30/20

09 G2GCS Participant DevelopmentBudgetTT8186PD

1,500 814 704 87% 814 707 107 814 0 0% 10/02/18

10/02/18

09/30/20

09/30/20

10 G2GCS Participant ImplementationBudgetDJ8182PI

2,500 1,650 1,453 89% 1,650 1,465 185 1,650 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

11 G2G Cloud Solutions Marketing BudgetTT8186CM

565 308 262 85% 308 263 45 308 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

12 G2G Marketplace Marketing BudgetTT8186MP

2,020 897 683 78% 897 701 196 897 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

13 G2G Marketplace VendorImplementation BudgetTT8186VI

900 348 261 76% 348 264 85 348 0 0% 10/02/18

10/01/18

09/30/20

09/30/20

14 County Recognition and InitiativesDE9182CR

2,100 2,100 2,064 99% 2,100 2,067 14 2,081 19 1% 10/02/18

10/01/18

09/30/20

09/30/20

15 Employee Engagement BudgetDE9182EE

300 450 349 78% 450 349 101 450 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

16 eGovernment Program DevelopmentDE9182PD

1,200 600 204 100% 600 204 204 396 66% 10/01/18

10/01/18

09/30/20

09/30/20

Less hours needed than planned.

17 G2G Marketplace WebsiteStandardization - CompleteDE9182MW

562 656 656 100% 562 656 656 -94 -17% 01/03/19

01/03/19

09/25/19

08/28/19

18 PCI Enhancement BudgetDJ8182EB

300 100 86 86% 100 86 14 100 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

eGovernment Sizing BudgetDE9182SB

520 524 102 21% 524 108 416 524 0 0% 02/07/19

10/01/18

09/30/20

09/30/20

Totals 29,602 17,439 7,461 24,90015,778

Open Requests

A.27


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Open Requests

G2G Enhancement Shopping Cart

DJ8182SC

3,962 100% 4,082 120 0 120 3,962 97% 07/02/18

07/02/18

09/27/18

09/30/20

Project has been postponed.

G2G PCI Zone Expansion

DJ8182FH

452

Social Media Management Platforms &Organization

DE9182SM

1,415

Allocation Changes

02/26/19 74 hours added to eGovernment Sizing Budget from G2G Enhancement Search and Help Phase 2 positive variance.

04/10/19 1,100 hours moved to Courts Laserfiche GovCloud Migration from G2GCS Participant Development Budget (200), G2G Marketplace Marketing Budget (700), and PCI EnhancementBudget (200).

06/26/19 257 hours added to G2G Marketplace Marketing Budget from G2G Cloud Solutions Marketing Budget.

07/03/19 3,702 hours added to eCommerce Redesign Program from G2G Enhancement Online Payments positive variance.

07/15/19 647 hours removed from the Master Plan due to cancellation of Livingston County Website Standardization (funded).

07/31/19 600 hours moved to Courts (200 hours), Land (300 hours) and CLEMIS (100 hours) Citizen Engagement Budgets from Citizen Engagement Budget - IT.

10/02/19 94 hours added to G2G Marketplace Website Standardization from G2G Marketplace Marketing Budget.

10/29/19 500 hours moved to Finance/Admin MP Activity Executive Rebranding from Citizen Engagement Budget - IT.

01/16/20 150 hours added to Employee Engagement Budget from Citizen Engagement Budget - IT.

01/16/20 195 hours added to unallocated from Electronic Information Technology (EIT) Program Budget.

01/16/20 500 hours added to unallocated from Content Management System Strategic Planning.

01/16/20 200 hours added to eGovernment Sizing Budget from unallocated.


01/16/20 495 hours moved to Internal Services MP Activity O365 Program 2019-2020 from unallocated.

02/05/20 114 hours added to G2GCS Participant Development Budget from G2G Marketplace Marketing Budget.

05/20/20 1,157 hours moved to Internal Services MP Activity O365 Program 2019-2020 from Citizen Engagement Budget - IT.

06/10/20 150 hours added to G2GCS Participant Implementation Budget from G2G Program Development (75) and G2G Program Management (75).

A.28


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

07/08/20 453 hours moved to Internal Services MP Activity O365 Program 2019-2020 from Citizen Engagement Budget - IT.

A.29

Internal Services LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 IS PMO Planned Maintenance and Upgrades

Clarity Database Cleanup 0% 50 0 0 0 50 100% Descoped effort.

IT Professional Services RFP 75 100% 75 0 75 -75


48 81% 50 48 11 59 -9 -17%

Disaster Recovery 2018 0% 9 0 0 0 9 100% DR rescheduled to October 2020.

2018-20 IS Service Center Planned Maintenance and

Coordination & Application Verification -Network/Security/SA Planned Maintenance

87 88% 55 87 12 99 -44 -79% Telesoft upgrade to Oracle v12 DB took longerthan expected.

Service Center - Disaster Recovery 2019 0% 14 0 0 0 14 100% OCIT will not have a DR exercise in the currentMaster Plan.

Telesoft - Disaster Recovery 2019 0% 14 0 0 0 14 100% OCIT will not have a DR exercise in the currentMaster Plan.

Service Center - Disaster Recovery 2020 0% 14 0 0 0 14 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

Telesoft Disaster Recovery 2020 0% 14 0 0 0 14 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

Handheld Device Upgrade - October 2018 - March2019

137 100% 120 137 0 137 -17 -14%

Handheld Device Upgrade - April 2019- September2019

137 100% 120 137 0 137 -17 -14%

iTunes Updates 7 100% 7 0 7 -7

iPhone 5/6 | iPad Upgrades 64 100% 65 64 0 64 1 1%

VzW CDMA Upgrades 31 100% 31 0 31 -31

Handheld Device Upgrade - October 2019 - March2020

115 100% 120 115 0 115 6 5%

Handheld Device Upgrade - April 2020 - September2020

48 47% 120 56 64 120 0 0%

Wireless Svcs RFP Process 0% 20 0 20 20 0 0%

Inventory Mgmt - Stock Room, Cage, IT DC,Farmington DC, Radio - 2018-19 Annual Audit

231 100% 150 231 0 231 -81 -54% Audit process & follow up took longer thananticipated.

Inventory Mgmt - Stock Room, Cage, IT DC,Farmington DC, Radio - 2020 Annual Audit

26 100% 150 26 0 26 124 83% Audit process & follow up took less time thananticipated.

SC CO Updates - Server COs 4 58% 4 3 6 -6

Telesoft Patches 0% 100 0 0 0 100 100% Vendor will not be releasing any patches for ourversion of the product.


Versal Code Template Upgrade 13 100% 385 13 0 13 372 97% Descoped Effort

A.30

Internal Services LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Clarity 15.6.1 Upgrade 285 100% 304 285 0 285 19 6%

Clarity 15.7.1 Upgrade 211 100% 236 211 0 211 25 11%

ITPSRS Remediation 166 100% 386 364 0 364 22 6%

Service Center v17.1 Upgrade 1,374 100% 1,414 1,374 0 1,374 40 3%

Telesoft Move to ms2016 Servers 233 100% 372 233 0 233 139 37% Fewer hours needed than planned.

Telesoft Upgrade to Connect 15 38% 0 16 26 41 -41

Subtotals:

Allocation Changes

10/31/2019 45 hours allocated to Telesoft Move to ms2016 Servers from ITPSRS Remediation positive variance.

10/31/2019 327 hours allocated to Telesoft Move to ms2016 Servers from Clarity Upgrade.

05/27/2020 135 hours added to Service Center v17.1 Upgrade from Clarity 15.7.1 Upgrade positive variance.

05/27/2020 139 hours added to Telesoft Upgrade to Connect from Telesoft Move to ms2016 Servers positive variance.

3,304 4,282 3,512 135 3,64696%

A.31


Rev Start

Internal Services Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

13,369 18,249

01 IT HR InitiativesDH8181HR

300 100 21 21% 100 21 79 100 0% 10/01/18

10/01/18

09/30/20

09/30/20

02 IT Department InitiativesDH0181DI

500 640 471 76% 640 484 156 640 0 0% 02/14/19

10/01/18

09/30/20

09/30/20

03 SC Communications CO ServicesDR9181CO

525 525 340 66% 525 346 179 525 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

04 O365 Program 2019-2020DE9182OP

4,286 6,917 06/25/18 09/30/20

04A O365 Program ManagementDE9182PM

583 67% 880 588 292 880 0 0% 10/03/18

10/01/18

09/30/20

09/30/20

04B O365 Implementation Services RFP -CompleteDE8182IM

89 100% 395 158 158 237 60% 06/25/18

06/25/18

12/21/18

12/27/18

Positive variance is due to lowerresponse to RFP than expected.

04C O365 Enhancement BudgetDE9182EB

9 100% 500 9 9 491 98% 11/12/19

10/01/18

09/30/20

09/30/20

Variance due to project delay andless enhancements required thanplanned.

04D O365 Implementation - Phase 2 & 3 -CompleteDE9182IM

653 100% 669 653 653 16 2% 12/05/18

12/05/18

07/29/19

07/30/19

04E O365 Implementation - Phase 4 & 5 -CompleteDE9183IM

3,515 100% 3,416 3,515 3,515 -99 -3% 04/09/19

04/09/19

06/29/20

06/24/20

04F O365 Implementation - Phase 6 & 7DE9184IM

745 53% 1,771 930 841 1,771 0 0% 08/14/19

08/14/19

10/29/20

10/29/20

04Z O365 Remaining ETCDE9182RE

03/31/20 09/30/20

O365 Program 2019-2020 Total 7,631 5,853 1,133 6,986

05 Time Tracker System Replacement -CompleteDH7181TT

353 363 363 100% 477 441 441 36 7% 07/26/17

07/26/17

03/27/19

02/28/19

06 Disaster Recovery ToolkitImprovements - CompleteDR8181DR

2,170 153 153 100% 871 153 153 718 82% 02/07/19

02/07/19

08/30/19

01/13/20

Phase II of this project will berescheduled for the 2021-2022Master Plan.

07 Project Management ProgramDevelopmentDH9181PD

785 431 291 68% 431 291 140 431 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

A.32


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

08 Service Center Program DevelopmentDR8181SP

2,000 350 247 71% 750 247 103 350 400 53% 02/11/19

10/01/18

09/30/20

09/30/20

Several activities were descopeddue to key resources beingreassigned to higher priorityprojects.

09 Application Development BudgetD59182AD

1,500 300 17 6% 287 17 270 287 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

09A TFS Upgrade - CompleteD58182TU

13 100% 745 683 683 62 8% 01/15/18

01/16/18

10/09/18

09/27/18

Application Development Budget Total 1,032 700 270 970

10 Internal Services Enhancement BudgetDR9010EB

850 550 313 59% 550 322 228 550 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

COVID-19 ITDH9181DI

7,820 11,673 97% 7,820 12,133 325 12,458 -4,638 -59% 10/14/19

03/02/20

09/30/20

09/30/20

IT Staff time spent on COVID-19Pandemic.

Internal Services Sizing BudgetDH9181SB

100 100 36 36% 100 36 64 100 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Totals 20,927 21,027 2,677 23,70419,530

Open Requests

Data Analysis Strategy &Implementation

DH9181DA

500

Allocation Changes

01/16/19 10 hours added to Time Tracker System Replacement from IT Department Initiatives.

04/10/19 500 hours moved to Laserfiche GovCloud Migration from Application Development Budget.

05/16/19 88 hours removed from O365 Program 2019-2020 to purchase Metalogix license.

01/16/20 495 hours added to O365 Program 2019-2020 from eGov Master Plan Activity unallocated.

05/20/20 614 hours added to O365 Program 2019-2020 from IT contingency.

05/20/20 1,157 hours added to O365 Program 2019-2020 from eGov Master Plan Activity IT Citizen Engagement Budget.

05/21/20 1,972 hours added to COVID19-IT from IT HR Initiatives (200), Service Center Program Development (400), Project Management Program Development (354), Internal Services EB (300),

A.33


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

and Disaster Recovery Toolkit Improvements (718).

05/21/20 1,935 hours added to COVID19-IT from Courts LG Master Plan Activity.

05/21/20 1,879 hours added to COVID19-IT from Finance/Admin LG Master Plan Activity.

05/21/20 2,034 hours added to COVID19-IT from Land LG Master Plan Activity.

06/03/20 150 hours added to IT Department Initiatives from IT contingency.

07/08/20 453 hours added to O365 Program 2019-2020 from eGov Master Plan Activity IT Citizen Engagement Budget.

A.34

Technical Systems LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2008 Server MS Remediation 393 100% 451 393 0 393 58 13%

2018-20 DBA Planned Maintenance & Upgrades


57 88% 50 57 7 64 -14 -29% Additional security-related verification based onapplication needs.


115 78% 110 115 33 148 -38 -35% Additional patch verification implemented by DBAteam

Disaster Recovery Toolkit Updates 288 87% 250 295 45 340 -90 -36% Increased DR Toolkit updates due to automatingthe installation of patches.

DBA - IT Disaster Recovery 2018-2019 0% 85 0 0 0 85 100% DR Testing postponed to 2nd year of plan

DBA - CLEMIS Disaster Recovery 2018-2019 0% 65 0 0 0 65 100% DR Testing postponed to 2nd year of plan

DBA - CLEMIS Disaster Recovery 2019-2020 0% 65 0 0 0 65 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

DBA - IT Disaster Recovery 2019-2020 0% 85 0 0 0 85 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

DBA General Planned Maintenance 32 94% 30 32 2 34 -4 -12%

SQL Server Service Pack Deployments 2018-2019 124 100% 240 124 0 124 116 48% A decreased number of applicable SQL patchdeployments were made available during thisperiod.

SQL Server Service Pack Deployments 2019-2020 149 62% 240 157 94 250 -10 -4%

Oracle Patch Set Deployments 2018-2019 69 100% 80 69 0 69 11 14%

Oracle Patch Set Deployments 2019-2020 33 50% 80 33 33 66 14 18%

Vendor Contracts and Maintenance & SupportRenewals

114 92% 110 114 10 124 -14 -13%

Oracle New Release Preparation 338 86% 189 338 54 392 -203 -107% Oracle 12c support expiration requires unplanned19c upgrade

Oracle Grid Control Upgrade 182 66% 278 182 93 275 3 1%

SQL Server New Release Preparation 278 80% 310 278 68 345 -35 -11%

SSIS New Release Preparation 97 64% 190 112 63 175 15 8%

Database Scheduled Maintenance 2018-2019 67 100% 150 67 0 67 83 55% Less scheduled maintenance than originallyplanned due to increased support requests.

Database Scheduled Maintenance 2019-2020 36 29% 153 36 88 124 29 19%

2018-20 Enterprise Architecture Planned Maintenance

Envision IT - PMU 8 73% 29 8 3 11 18 62% Less hours needed than planned.

2018-20 Network Services Planned Maintenance and


0% 0 0

OakNet Upgrade Maintenance 2018-2020 1,497 97% 1,140 1,497 50 1,547 -407 -36% Data Center Tenant, Power Distribution andLAN/WAN closet scheduled maintenance

A.35




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

requirements exceeded expectations for effortlevel.

SEP-Security Device/System Maintenance - 2018-2020

460 74% 740 460 160 620 120 16% Checkpoint software upgrades were reduced dueto maturity of software product, less effort thananticipated was required to maintain theCheckpoint scheduled maintenance effort.

IT Disaster Recovery 2018-2020 0% 150 0 0 0 150 100% Disaster Recovery moved to 2021-22 Master Plan.

Equipment Maintenance Renewal - 2018-2020 1,529 95% 1,041 1,548 86 1,635 -594 -57% Multiple complex contract renewals requiring RFPsor BoC approval was required increasing the effortlevel to support this scheduled maintenanceactivity.

2018-20 SEP Planned Maintenance and Upgrades

FireEye PMU 49 88% 42 50 7 57 -15 -35% More hours needed than planned.

AD Audit PMU 5 37% 42 5 8 12 30 71% Move to a vendor-managed monitoring service.

Pen Test Tools PMU 28 50% 72 28 28 56 16 22% Revised estimates based on recent plannedupgrades of the tool.

ObserveIT PMU 0% 24 0 14 14 10 42% Revised estimates based on recent plannedupgrades of the tool.

2018-20 Server Administration Planned Maintenance

BSN - SA team Services 1,011 72% 2,183 1,036 411 1,447 736 34% DR test rescheduled outside PMU dates.

INF - Infrastructure Services 1,269 77% 1,932 1,298 393 1,691 241 12%

SYS - System Support Services 1,896 86% 1,965 1,914 312 2,226 -261 -13%

APP - Application Support Services 1,533 89% 1,455 1,550 194 1,744 -289 -20% Changes to provide increased security and betterapplication functionality.

IAM - IAM & Messaging Services 305 85% 295 329 57 386 -91 -31% Additional IAM system implemented. Maintainingmultiple systems.

2018-20 Workstation Services Planned Maintenance

Printer Replacement 0% 367 0 367 367 0 0%


2 29% 7 2 5 7 0 0%


0% 16 0 16 16 0 0%

Workstation Services Administrative Services 441 90% 375 451 49 500 -125 -33% Additional hours needed for ContractRenewals/RFPs.

Operating System/Application Software Upgrades(Major Version Upgrades)

481 76% 1,211 484 152 636 575 47% Windows release cycle and EOL created areduction in upgrades needed this cycle.

Operating System/Application Software Updates(Minor Version Updates)

395 60% 676 411 270 682 -5 -1%

Windows Operating System Server Upgrades 18 21% 70 18 67 85 -15 -21% Server upgrade required additional time/resources.

A.36




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Hardware Maintenance 659 55% 1,300 686 562 1,248 52 4%

Workstation Services Disaster Recovery Services 52 86% 170 52 9 61 109 64% Removed Hours for DR2019

2019 Workstation Replacement Phase 1 3,851 100% 4,323 3,851 0 3,851 472 11%

2019 Workstation Replacement Phase 2 4,670 100% 4,882 4,670 0 4,670 212 4%

2019 Workstation Replacement Phase 3 1,733 100% 2,192 1,733 0 1,733 459 21% Needed less hours than originally planned.

Network Equipment Cabinet Replacement 0% 1,009 0 0 0 1,009 100% Project will be part of an overall Data CenterOptimization project.

OC Account Admin Tool 2018 Upgrade 86 100% 230 224 0 224 6 3%

Workstation Replacement 0% 3,156 0 0 0 3,156 100% Efficiencies gained through process improvements.

Subtotals: 24,346 34,305 24,705 3,809 28,51387%

A.37


Rev Start

Technical Systems Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

55,766 58,965

01 Identity Access Management VendorSelect - CompleteTT6186IA

9 9 9 100% 905 905 905 0 0% 08/15/16

08/15/16

10/29/18

11/09/18

02 Customer Change Order ServicesTN9186CO

13,557 13,198 11,310 88% 13,198 11,501 1,507 13,008 190 1% 10/01/18

10/01/18

09/30/20

09/30/20

03 UCC Voice Change Order ServicesTP9186CO

1,075 1,255 1,075 86% 1,255 1,085 170 1,255 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

04 Server Admin Change Order ServicesT69186CO

6,905 6,905 5,344 88% 6,905 5,412 710 6,122 783 11% 10/01/18

10/01/18

09/30/20

09/30/20

05 Network Services Change OrderServicesTP9186CH

1,040 1,190 1,161 94% 1,190 1,183 73 1,255 -65 -5% 10/01/18

10/01/18

09/30/20

09/30/20

06 Building Program 2019-20TP8186FM

1,150 1,150 654 59% 1,150 679 471 1,150 0 0% 10/15/18

10/01/18

09/30/20

09/30/20

07 SEP - Program 2019-2020TS8186SP

9,473 8,163 5,364 68% 9,940 5,522 2,642 8,163 1,777 18% 10/01/18

10/01/18

01/31/22

09/30/20

08 Papercut ImplementationTN9186PI

584 184 28% 584 184 472 655 -71 -12% 09/04/19

09/04/19

02/18/21

01/30/20

09 Cloud Program 2019 - 2020TT8186CL

5,782 5,955 10/02/17 05/03/21

09A Cloud Program Management 2019-20TT9186CP

1,157 90% 1,300 1,165 135 1,300 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

09B Cloud AD - CompleteTT6186AD

46 100% 1,326 1,197 1,197 129 10% 12/04/17

12/04/17

10/16/18

10/10/18

09C Cloud Streams - CompleteTT8186CS

135 100% 575 592 592 -17 -3% 12/13/17

12/13/17

01/25/19

01/11/19

09D Cloud Network ConnectTT6186NC

1,525 72% 2,811 2,033 778 2,811 0 0% 10/02/17

10/02/17

03/30/21

03/30/21

09E Cloud Refresh - CompleteTT8186CR

100% 1,122 335 335 787 70% 03/05/18

03/05/18

01/31/19

01/10/19

Several elements for refresh willbe determined in the Cloud GovCloud project.

09F Cloud DNS - CompleteTT8186DN

113 100% 447 255 255 192 43% 01/02/18 01/18/19 There were efficiencies gainedthrough the planning and

A.38


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

01/02/18 02/07/19 implementation deliverables.

09G GovCloud - Managed FirewallImplementation - CompleteTT8186CP

155 100% 549 290 290 259 47% 07/02/18

07/02/18

09/10/19

09/27/19

The product implementation is notrequired per CJIS compliance.

09H GovCloud - Security ToolsImplementation - CompleteTT8186ST

626 100% 955 626 626 329 34% 10/25/18

10/25/18

10/11/19

10/02/19

The positive variance is a result ofthe vendor performing theconfiguration.

09I Cloud OptimizationTT9186CO

0% 555 555 08/03/20 12/04/20

09J Cloud Gov Cloud - CompleteTT9186GC

1,320 100% 1,446 1,421 1,421 25 2% 09/10/18

09/10/18

08/02/19

07/31/19

09K Cloud Remaining ETCTT8186RE

01/01/20 09/30/20

Cloud Program 2019 - 2020 Total 10,531 7,915 1,468 9,382

10 UCC2 Program 2019-2020 (Funded )TP8186PG

2,151 9,320 12/05/17 02/01/21

10A UCC2 - Program Management (Funded)TP8186PM

245 83% 400 331 69 400 0 0% 02/05/18

02/05/18

08/28/20

08/28/20

10B UCC2 - Network Replace Design - POC- Pilot (Funded ) - CompleteTP8186ND

387 100% 922 913 913 10 1% 12/05/17

12/05/17

03/15/19

03/18/19

10C UCC2 - VoIP Vendor Selection (Funded) - CompleteTP8186V2

366 100% 705 699 699 7 1% 01/02/18

01/02/18

09/20/19

09/20/19

10D UCC2 - Network Replace Imp - Non-CLM (Funded ) - CompleteTP9186NR

1,980 100% 1,982 1,980 1,980 2 0% 11/26/18

11/26/18

11/07/19

12/09/19

10E UCC2 - Network Replace Imp - CLEMISSites (Funded )TP9186CS

1,284 90% 1,324 1,342 149 1,491 -167 -13% 07/30/19

07/30/19

08/24/20

07/31/20

10F UCC2 - VoIP Detail Design (Funded ) -CompleteTP9186V1

1,119 100% 1,124 1,119 1,119 5 0% 05/15/19

05/15/19

05/15/20

05/01/20

10G UCC2 - VoIP Telephone Billing Analysis(Funded ) - CompleteTP9186VT

26 100% 26 26 11/18/19 05/28/20

10H UCC2 - Wireless Expansion - Survey(Funded )TP9186WS

159 70% 234 164 70 234 0 0% 12/09/19

12/09/19

07/31/20

06/18/20

A.39


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

10I UCC2 - VoIP Pilot Implementation(Funded )TP0186PI

287 38% 916 338 542 880 36 4% 04/14/20

04/14/20

09/28/20

09/28/20

10J UCC2 Phase 2 - Remaining ETC(Funded )TP7186RE

0% 2,522 2,522 08/01/20 09/30/20

UCC2 Program 2019-2020 Total 7,607 6,911 3,352 10,263

11 IAM Program (Funded )TT9186PG

4,275 10/03/16 10/31/29

11A IAM Implementation - Design (Funded )- CompleteTT9186I1

478 100% 537 478 478 59 11% 12/04/18

12/04/18

05/10/19

05/16/19

11B IAM Implementation - Phase 1 (Funded) - CompleteTT9186P1

1,323 100% 1,358 1,323 1,323 35 3% 05/01/19

05/01/19

11/15/19

11/20/19

11C IAM Implementation-App Integration(Funded )TT9186P2

1,730 76% 2,366 1,809 557 2,366 0 0% 11/18/19

11/18/19

09/28/20

09/28/20

11D IAM Program Remaining ETC (Funded )TT9186IA

0% 108 108 07/01/20 09/30/20

IAM Program Total 4,261 3,610 665 4,275

12 Enterprise Architecture ProgramTT9186EA

4,940 4,464 3,293 75% 4,464 3,350 1,091 4,442 22 0% 10/01/18

10/01/18

09/30/20

09/30/20

13 PDF Document Management Strategy- CompleteTN8186AR

1,200 185 185 100% 1,200 185 185 1,015 85% 11/19/18

11/19/18

04/24/19

01/23/20

A decision was made to renewthe contract under new terms.

14 SAM - License & Compliance -CompleteTT8186LC

318 149 149 100% 340 203 203 138 40% 08/22/18

08/22/18

01/04/19

01/08/19

Efficiences gained from workingwith the vendor.

15 Acrobat RationalizationTN0186AR

359 1 1% 554 4 550 554 0 0% 06/30/20

06/30/20

10/30/20

10/30/20

16 Fiber Asset Management Software andServicesTP9186FM

701 701 191 30% 701 195 465 660 41 6% 04/19/19

04/19/19

10/09/20

09/25/20

17 Technical Systems & NetworkingEnhancement BudgetsT39010EB

1,025 503 439 88% 503 444 59 503 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

18 CTO Technology PlanningTT9186CT

400 200 116 59% 200 119 81 200 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

A.40


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

TSN Sizing BudgetTP9186SB

400 400 418 76% 400 424 132 556 -156 -39% 10/01/18

10/01/18

09/30/20

09/30/20

Totals 65,888 49,828 13,909 63,73644,347

Open Requests

Configuration Management POC

T68186CM

1,051

Data Center Facility Optimization

TO8186DC

550

EA CJIS Compliance Handbook andPolicies

TT9186CJ

518

EA e-Signature (DocuSign)

TT9186ES

925

Network Services Test Environment

TP9186TE

770

Powershell Scripting– Server On-premand Cloud

T68186PS

1,826

Allocation Changes

12/12/18 762 hours added to UCC2 Program 2019-2020 from adjusted bill rate.

12/13/18 3,500 hours allocated to IAM Program from Miscellaneous Resolution #18357.

01/16/19 169 hours moved to TSN Support & Maintenance 2019-20 Problem Management from SAM - License & Compliance positive variance.

04/23/19 6,407 hours added to UCC2 Program 2019-2020 from Miscellaneous Resolution #19037.

04/29/19 775 hours added to IAM Program from Miscellaneous Resolution #18357.

05/07/19 1,015 hours added to unallocated from PDF Document Management Strategy positive variance.


08/07/19 180 hours added to UCC Voice Change Order Services from unallocated.

A.41


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

08/07/19 150 hours added to Network Services Change Order Services from unallocated.


09/24/19 208 hours added to unallocated from Technical Systems & Networking Enhancement Budgets.


09/24/19 200 hours added to TSN Sizing Budget from unallocated.

09/24/19 584 hours allocated to Papercut Implementation from unallocated.

09/24/19 109 hours added to Cloud Program 2019 - 2020 from unallocated.

03/04/20 64 hours added to Cloud Program Management 2019-20 from Technical Systems & Networking Enhancement Budgets.

07/08/20 359 hours allocated to Acrobat Rationalization from Customer Change Order Services.

07/15/20 1,310 hours removed from SEP - Program 2019-2020.

A.42

CLEMIS LG Planned Maintenance & Upgrades 2019-2020



10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 CLEMIS Support Services Planned

IT Disaster Recovery 0% 40 0 0 0 40 100% DR test performed during Data CenterOptimization project.

CLEMIS Oak Video PMU 103 91% 120 103 10 113 7 6%

WinTox Upgrade 29 90% 10 29 3 32 -22 -216% More hours were needed because of the P-V moveoff the 2008 servers as well as the applicationupgrade.

Aramark - Upgrade 77 89% 10 77 10 87 -77 -769% More hours were needed because of the P-V moveoff the 2008 Servers as well at the applicationupgrade.

Watchguard Upgrade 52 84% 60 52 10 62 -2 -3%

OCSO Helicopter System 4 35% 10 4 7 10 0 0%

Foray Upgrade 64 100% 39 64 0 64 -25 -64% More hours required because upgrade alsoincluded P-V of the 2008 Servers as well as theupgrade of the application.

StacsDNA Upgrade 34 81% 40 35 8 43 -3 -8%

STRmix Upgrade 0% 10 0 0 0 10 100% No Upgrade was needed, Project was closed.

GMIDX Upgrade 0% 10 0 0 0 10 100% No upgrade was needed and project was closed.

Guard1Plus Upgrade 8 68% 11 8 4 11 0 0%

JusticeTrax Upgrade?LIMS 46 91% 40 48 5 53 -13 -32% More hours have been needed for upgrade.

Vines Upgrade 24 47% 68 24 26 50 18 27% Wating for State of Michigan to start project.

OCSO IMACS Planned System Upgrade 243 89% 340 243 30 273 67 20% Waiting for Vendor to provide information.

OCSO IMACS Report Generation 46 83% 40 48 10 58 -18 -45% More new reports have been requested thanexpected.

JICS Upgrade 7 13% 68 7 42 49 19 29% Waiting for vendor to finish upgrade.

LPR Upgrade 20 100% 20 20 0 20 0 0%

2018-20 FRMS/Biometric Apps Planned Maint and

BOMGAR Planned Upgrades 65 77% 25 65 19 84 -59 -237% More hours required than anticipated.

KACE Planned Upgrades 2 100% 20 2 0 2 18 90% Less hours required than anticipated.


5 17% 33 5 21 26 7 21% Less hours required than anticipated.

CLEMIS CFIRS Planned System Maint 17 13% 280 17 115 132 148 53% Less hours required than anticipated.

CLEMIS FRMS Planned System Maint 0% 20 0 0 0 20 100% Upgrade not needed as a new system is in place.

Microsoft Patch Deployment 41 43% 180 41 55 96 84 47% Less hours required than anticipated.

IT Disaster Recovery 0% 20 0 0 0 20 100% DR Test performed during Data CenterOptimization Project.

A.43




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

IT Disaster Recovery Toolkit Updates 57 60% 160 58 38 96 64 40% Less hours required than anticipated.

Database Patch Deployment 153 86% 180 154 25 179 1 1%

Bio DB Planned Maintenance 236 73% 362 238 90 328 34 9%

McAfeee Patch Deployment 223 87% 242 223 32 255 -14 -6%

BigFix Planned Maintenance 21 29% 21 52 74 -74

AFIS/Livescan Planned Upgrades 508 100% 130 512 2 514 -384 -295% More hours required than anticipated for POC.

CLEMIS Mugshot Planned System Upgrade 186 66% 247 187 97 283 -36 -15%

Netmotion Mobility Planned System Upgrade 80 82% 63 81 18 99 -36 -56% More hours required than anticipated.

Mobile Planned System Upgrade 424 100% 250 424 0 424 -174 -69% More hours required than anticipated.

LEIN-CORE Planned System Upgrade 118 58% 80 118 84 202 -122 -153% 3 SQL Server Upgrades to be included in PM&U.

Server Clean Up 41 100% 41 0 41 -41

License Plate Reader (LPR) Upgrade on MDCs 0% 45 0 0 0 45 100% Work to be completed in CLEMIS SupportServices plan.

2018-20 PSA Planned Maintenance and Upgrade


82 82% 50 88 19 107 -57 -115% More hours required than planned.

EasyStreet Draw/Scene PD Upgrade 33 39% 80 33 53 86 -6 -8%

GIS Data Mapping 979 81% 825 992 238 1,231 -406 -49% More hours required than planned.

IT Disaster Recovery 2018 - 2020 0% 320 0 0 0 320 100% Less hours required than planned.

MICR Planned Maintenance 743 86% 330 750 123 873 -543 -165% More hours required than planned.

Monthly Accounting 426 85% 590 447 79 526 65 11%

Monthly CDE - CAD Web Services Extensions 1 50% 50 1 1 2 48 96% Less hours required than planned.

Netscaler Planned Maintenance 5 33% 35 5 10 15 20 57% Less hours required than planned.

Patch Deployment - Microsoft 200 74% 170 202 72 274 -104 -61% More hours required than planned.

Patch Deployment - Database 307 77% 175 314 92 406 -231 -132% More hours required than planned.

Patch Deployment - Security Updates 0% 70 0 50 50 20 29% Less hours required than planned.


94 82% 74 101 23 123 -49 -66% More hours required than planned.

SharePointe 0% 40 0 10 10 30 75% Less hours required than planned.

SSL Certifications 0% 20 0 4 4 16 80% Less hours required than planned.

Upgrade .Net 235 79% 235 62 297 -297

Application Hardening 32 46% 50 32 38 70 -20 -40% More hours required than planned

Business Objects Upgrades 12 37% 140 12 20 32 108 77% Less hours required than planned.

A.44




10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

CAD Planned Maintenance 168 67% 250 168 82 250 0 0%

CLEAR Planned Maintenance 542 71% 735 543 224 767 -31 -4%

CrimeView Upgrade 177 84% 60 177 33 210 -150 -250% More hours required than planned.

Database Plan Maintenance 466 77% 440 487 144 631 -191 -43% More hours required than planned.

DataGuard Planned Maintenance 36 47% 135 36 40 76 59 44% Less hours required than planned.

OAKVIDEO Upgrade Polycom Equipment 0% 464 0 464 464 0 0%

OCSO IMACS SQL 2012 Upgrade 306 100% 360 352 0 352 8 2%

Upgrade Oracle 11G database to 19C 349 100% 3,453 349 0 349 3,104 90% Project was descoped and replaced by fundedprojects.

Upgrade Oracle 11G database to 19C - Phase 1 276 36% 858 308 550 858 0 0%

Watchguard Upgrade 248 100% 602 587 0 587 15 2%

Subtotals:

Allocation Changes

11/04/2019 646 hours moved to 2019-20 CLEMIS MP Activity from reclassifying LEIN - Core Upgrade from PMU.

04/22/2020 415 hours added to Upgrade Oracle 11G database to 19C - Phase 1 from Miscellaneous Resolution #20088.

07/08/2020 443 hours added to Upgrade Oracle 11G database to 19C - Phase 1 from Miscellaneous Resolution #20088.

8,644 13,649 9,162 3,244 12,40674%

A.45


Rev Start

CLEMIS Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

47,852 39,626

01 CLM-DataCntrOpt-ImplementDF7183HA

1,568 1,694 1,618 97% 2,613 2,539 74 2,613 0 0% 07/24/17

07/24/17

07/31/20

07/31/20

02 AFIS Store & ForwardD49183AF

1,202 1,153 1,008 99% 1,020 1,015 6 1,021 -1 0% 10/15/18

10/15/18

07/20/20

07/22/20

03 CLM - Leased Line Replacement - CADSites - CompleteD48183CS

525 525 526 100% 1,564 1,565 1,565 -1 0% 04/09/18

04/09/18

01/29/19

02/22/19

04 FRMS Rewrite - Inspections (Funded ) -CompleteD47183OC

1,700 1,861 1,861 100% 2,429 2,590 2,590 -161 -7% 01/19/17

01/19/17

03/01/19

03/05/19

05 LEIN - Core ExpansionD49183TU

646 646 238 40% 646 256 390 646 0 0% 07/16/19

07/16/19

11/30/20

11/24/20

06 CFIRS Mobile Pages (Funded )D49183MO

3,404 2,961 87% 3,404 2,978 426 3,404 0 0% 02/11/19

02/11/19

09/22/20

09/22/20

07 CLEMIS Michigan Indigent DefenseCommission (Funded ) (Mandate)DG7183MI

869 481 66% 1,006 661 346 1,006 0 0% 10/12/17

10/12/17

09/09/20

09/09/20

08 OCSO CCTV StorageDG9183TV

250 48% 324 273 298 571 -247 -76% 11/02/18

11/02/18

10/05/20

09/05/19

Working with OCSO to obtainproject funding.

09 CLEMIS Bio Facial RecognitionReplacement - CompleteD49183FR

646 109 109 100% 646 109 109 537 83% 01/22/19

01/22/19

03/18/20

10/01/19

Change in project direction.

10 CLEMIS MDC ProgramD48183MP

2,806 2,806 0% 1,844 1,844 01/01/20 09/28/20

10A CLEMIS MDC Security PatchingD49183MP

830 90% 962 862 101 962 0 0% 02/11/19

02/11/19

07/16/20

07/08/20

CLEMIS MDC Program Total 962 862 1,945 2,806

11 CLEMIS CAD Enhancement FundedProgram (Funded )DF8183CF

2,869 2,869 10/05/16 09/30/20

11A CLEMIS CAD Central DispatchDF6183DI

2,679 99% 2,869 2,834 35 2,869 0 0% 10/05/16

10/05/16

08/10/20

08/10/20

11B CLEMIS CAD Enhancement FundedProgram Remaining ETC (Funded )DF8183CE

0% 93 93 08/01/20 09/30/20

A.46


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

CLEMIS CAD Enhancement FundedProgram Total

2,869 2,834 128 2,962

12 CLEMIS CAD Enhancement ProgramDF9183PM

12,215 5,755 0% 2,155 2,155 10/01/18 09/30/20

12A CAD Enhancement BudgetDF9183E2

3,459 98% 3,600 3,514 87 3,600 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

CLEMIS CAD Enhancement ProgramTotal

3,600 3,514 2,242 5,755

13 CLEMIS New Site ImplementationBudgetTP9186IB

760 880 762 87% 880 770 111 880 0% 10/15/18

10/01/18

09/30/20

09/30/20

14 Incident Notification System (INS)RewriteDF9183IN

646 646 0% 646 646 08/13/20 03/15/21

15 CLEMIS Jail Management Program -CompleteDG9183PG

2,485 493 04/07/20 09/30/20

15A CLEMIS Jail Management System RFP- CompleteDG9183JR

417 100% 553 559 559 -6 -1% 08/20/18

08/20/18

01/10/20

11/01/19

15B CLEMIS Jail Management System InitialRelease - CompleteDG9183JS

76 100% 76 76 10/18/19 04/20/20

CLEMIS Jail Management ProgramTotal

553 635 635

16 CLEMIS Jail Management SystemPhase 1 (Funded )DG9183J1

770 103 24% 770 142 438 580 190 25% 04/06/20

04/06/20

09/30/20

09/30/20

Less hours needed than planned.

17 OCSO Jail Visit Bridge Repl -CompleteD46431JV

84 84 84 100% 410 410 410 0 0% 01/04/17

01/04/17

03/22/19

02/22/19

18 CLEMIS SEP EnhancementsD48183CE

500 310 197 70% 310 212 91 302 8 2% 10/01/18

10/01/18

09/30/20

09/30/20

19 CLEMIS New Agency DeploymentBudgetDF9183T2

3,500 3,000 2,824 94% 3,000 2,824 176 3,000 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

20 BO Reports Enhancement BudgetD49183E3

1,300 1,550 1,390 92% 1,550 1,427 123 1,550 0 0% 10/02/18

10/01/18

09/30/20

09/30/20

21 CLEAR Enhancement BudgetDF9183E4

1,800 2,800 2,489 89% 2,800 2,506 294 2,800 0 0% 10/04/18

10/04/18

09/30/20

09/30/20

A.47


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

22 CFIRS Enhancement BudgetD49183E1

2,500 3,350 3,225 98% 3,350 3,277 73 3,350 0% 10/01/18

10/01/18

09/30/20

09/30/20

23 CLEMIS Enhancement BudgetsD49010EB

2,310 1,620 1,260 80% 1,620 1,296 324 1,620 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

24 Citizen Engagement Budget - CLEMISLGDE9183CM

200 450 350 94% 450 351 24 375 75 17% 10/01/18

10/01/18

09/30/20

09/30/20

25 FirstNet EBDR9431EB

150 130 86% 150 130 21 150 0% 12/12/18

12/12/18

09/30/20

09/30/20

26 Inmate Locator ReplacementDG0433IA

269 214 88% 269 221 31 253 16 6% 04/27/20

04/27/20

07/20/20

07/14/20

CLEMIS Sizing BudgetDF9183SB

200 400 281 72% 400 289 111 400 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Totals 37,596 33,683 8,317 42,00029,819

Open Requests

Add replication Mugshot Database usingDataGuard

D49183MG

646

CLEMIS Agency Administration

DF9183AA

884

CLEMIS Citations Conversion Program

DF9183CV

6,506

Allocation Changes

03/06/19 161 hours added to FRMS Rewrite - Inspections from FRMS funding.

03/06/19 1,495 hours added to CFIRS Mobile Pages from FRMS funding.

03/18/19 49 hours added to CLM-DataCntrOpt-Implement from AFIS Store & Forward descope.

03/18/19 150 hours added to Citizen Engagement Budget - CLEMIS LG from Finance/Admin Citizen Engagement Budget - Finance LG.

A.48


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

05/30/19 1,100 hours added to CFIRS Enhancement Budget from FRMS funding.

06/26/19 1,200 hours added from CLEMIS contingency to CLEAR Enhancement Budget.

07/09/19 323 hours allocated to CLEMIS Michigan Indigent Defense Commission from a grant (28 hours) and Miscellaneous Resolution #19071 (295 hours).

07/31/19 100 hours added to Citizen Engagement Budget - CLEMIS LG from eGov Citizen Engagement Budget - IT.

08/02/19 50 hours added to CLEMIS Michigan Indigent Defense Commission from Miscellaneous Resolution #19071.

08/21/19 1,023 hours added to CFIRS Mobile Pages from FRMS funding.

11/04/19 450 hours added to CFIRS Enhancement Budget from FRMS funding.

11/04/19 646 moved to 2019-20 CLEMIS MP Activity from reclassifying LEIN - Core Upgrade from PMU.


12/18/19 63 hours added to CFIRS Mobile Pages from FRMS funding.




03/24/20 300 hours added to BO Reports Enhancement Budget from CLEMIS CAD Enhancement Program.

03/24/20 400 hours added to CLEAR Enhancement Budget from CLEMIS CAD Enhancement Program.

04/15/20 190 hours added to CLEMIS Enhancement Budgets from CLEMIS SEP Enhancements.

04/20/20 770 hours added to CLEMIS Jail Management System Phase 1 from Miscellaneous Resolution #20089.

04/20/20 1,992 hours added to unallocated from CLEMIS Jail Management Program positive variance.


04/28/20 150 hours allocated to FirstNet EB from unallocated.


05/06/20 537 hours added to unallocated from CLEMIS Bio Facial Recognition Replacement positive variance.


05/08/20 269 hours allocated to Inmate Locator Replacement from unallocated.


05/20/20 200 hours added to CLEMIS Sizing Budget from unallocated.


A.49


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes


06/03/20 77 hours added to CLM-DataCntrOpt-Implement from unallocated.



06/24/20 250 hours added to BO Reports Enhancement Budget from unallocated.


06/24/20 300 hours added to CLEMIS Enhancement Budgets from unallocated.



07/07/20 120 hours added to CLEMIS New Site Enhancement Budget from unallocated.


A.50

CLEMIS Radio LG Planned Maintenance & Upgrades 2019-2020

Activity NameOriginal Master Plan Allocation 816

816Current Master Plan Allocation

10/01/201806/30/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 Radio Communications Planned Maintenance

Database Patch Deployment 0% 4 0 0 0 4 100% Fewer hours needed than planned.

TDMoIP Conversion 0% 1 0 0 0 1 100% Fewer hours needed than planned.

Cell Site Connectivity 16 100% 10 16 0 16 -6 -58% More hours needed than planned.

OakWin Planned Maintenance 319 76% 350 324 102 426 -76 -22% More hours needed than planned.

OakWin Tower Site Planned Maint 358 79% 412 382 104 486 -74 -18%





IT Disaster Recovery 2020 0% 2 0 0 0 2 100% Fewer hours needed than planned.

Subtotals: 698 816 728 211 93878%

A.51


Rev Start

CLEMIS Radio Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

10,908 7,014

01 CLEMIS Radio Replacement Program(Funded )DL9183RC

10,708 5,000 06/01/20 09/30/20

01A OAKWIN Radio System Enhancement -RFP (Funded ) - CompleteDL7183RP

708 100% 1,832 1,767 1,767 65 4% 07/24/17

07/24/17

07/12/19

06/24/19

01B OAKWIN Radio System Enhancement -DDR (Funded ) - CompleteDL9183DD

1,286 100% 2,020 1,286 1,286 734 36% 07/08/19

07/08/19

02/06/20

03/31/20

Less effort needed than planned.

01C OAKWIN Radio System Enhancement -Phase 2 (Funded )DL9183P2

1,023 27% 4,161 1,127 3,034 4,161 0 0% 02/03/20

02/03/20

05/21/21

05/21/21

CLEMIS Radio Replacement ProgramTotal

8,013 4,179 3,034 7,214

02 T2911 (Funded )DL9183NG

665 140 21% 665 141 525 665 0 0% 11/13/18

11/13/18

02/11/21

11/12/19

03 Children's Village Radio SystemReplacementDL9183CV

462 79 20% 462 88 356 444 18 4% 04/23/20

04/23/20

10/05/20

09/22/20

04 CLEMIS Radio Enhancement BudgetDL9183EB

200 800 637 80% 800 637 163 800 0 0% 10/04/18

10/01/18

09/30/20

09/30/20

Totals 9,940 5,045 4,078 9,1233,872

Open Requests

CLEMIS Radio Replacement 2021-2022

DL1183RC

Allocation Changes


03/19/19 250 hours added to CLEMIS Radio Enhancement Budget from unallocated.


04/17/19 5,708 hours moved to CLEMIS Radio Replacement 2021-2022 from CLEMIS Radio Replacement Program.

A.52


Rev Start

CLEMIS Radio Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

06/30/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

08/21/19 665 hours allocated to T2911 from 911 surcharge fund.





05/14/20 462 hours allocated to Children's Village Radio System Replacement from unallocated.


A.53

Courts Justice Administration LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete

Revised TotalEstimate

VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 11,401 100% 11,857 11,401 0 11,401 456 4%

2019-20 Assessing & Tax System Maintenance

Animal Control System Maintenance 22 62% 50 29 18 46 4 8%

2019-20 Assessing & Tax Customer Support

Animal Control Customer Support 453 79% 718 483 127 610 108 15%

2019-20 Courts Customer Support

Program Management 163 82% 260 165 35 200 60 23%

Children's Village Customer Support 0% 9 0 7 7 2 22%

Circuit Court Customer Support 3,317 82% 3,665 3,426 755 4,181 -516 -14%

Clerk Legal Customer Support 1,172 81% 1,375 1,216 288 1,504 -129 -9%

Clerk Vital Records Customer Support 429 82% 873 447 96 543 330 38%

Community Corrections Customer Support 488 77% 509 509 155 664 -155 -30%

Data Warehouse Tools Customer Support 183 86% 204 196 31 227 -23 -11%

District Court Customer Support 368 82% 502 382 84 465 36 7%

Elections Customer Support 124 69% 263 129 57 187 76 29%

FOC Customer Support 497 71% 524 515 212 726 -202 -39%

Probate Court Customer Support 452 74% 527 478 165 643 -116 -22%

Prosecuting Attorney Customer Support 288 71% 486 294 120 414 72 15%

Public Services Circuit Court Probation Customer Support 2 50% 9 2 2 3 6 67%

2019-20 Courts System Maintenance

Children's Village-Data Warehouse/Business Objects Maintenance 2 70% 4 2 1 3 1 37%

Circuit Court Maintenance Budget 108 68% 422 114 54 169 253 60%

Clerk Legal Maintenance Budget 10 38% 40 10 16 26 14 35%

Clerk Vital Records Maintenance Budget 20 59% 141 20 14 34 107 76%

Community Corrections Maintenance Budget 74 87% 114 79 12 91 23 20%

District Court Maintenance Budget 13 43% 40 13 17 30 10 26%

FOC eForms Maintenance Budget 2 27% 15 2 4 6 9 63%

Kofax Maintenance Budget 182 77% 85 182 53 235 -150 -176%

OakDocs/EDMS Maintenance Budget 467 86% 870 476 77 553 316 36%

Probate Court Maintenance Budget 9 75% 20 9 3 12 8 40%

Prosecuting Attorney Maintenance Budget 52 76% 73 54 17 71 2 3%

IT Administrative Maintenance Budget 11 65% 16 11 6 17 -1 -6%

A.54

Courts Justice Administration LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Reimbursement Maintenance Budget 33 53% 40 36 32 68 -28 -70%

2019-20 Public & Environmental Services Customer Support

Children's Village Customer Support 274 80% 282 285 70 355 -73 -26%

2019-20 Public & Environmental Services System Maintenance

Children's Village Unscheduled Maintenance 25 71% 42 25 10 35 7 17%

2019-20 eCommerce Customer Support

Animal Control Customer Support 3 62% 6 4 3 7 -1 -8%

Circuit Court Customer Support 3 43% 6 3 3 6 0 4%

Clerk/ROD Customer Support 10 64% 72 10 6 16 56 78%

Community Corrections Customer Support 1 43% 2 1 1 2 0 13%

Friend of the Court Customer Support 2 64% 2 2 1 3 -1 -38%

Medical Examiner Support 7 88% 2 7 1 8 -6 -313%

Probate Court Customer Support 1 78% 2 2 1 2 0 -13%

Reimbursement Customer Support 49 86% 32 50 8 58 -26 -80%

Point of Sale Terminal Support - Courts 12 71% 160 12 5 16 144 90%

Medical Examiner Customer Support 112 77% 322 113 33 146 176 55%

2019-20 eCommerce System Maintenance

Medical Examiner Maintenance Budget 10 29% 75 10 24 34 41 55%

Subtotals: 20,843 89% 24,716 21,197 2,624 23,821 895 4%

A.55

Finance/Admin LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 6,031 100% 5,458 6,031 0 6,031 -573 -10%


Treasurer System Maintenance 9 22% 43 9 33 42 0 0%


Treasurer Customer Support - Land 574 76% 863 588 187 774 89 10%

Treasurer Customer Support - Finance/Admin 198 92% 47 199 18 217 -170 -361%


Human Resources Customer Support 136 84% 60 142 27 169 -109 -182%

Reimbursement Customer Support 83 93% 138 84 7 91 47 34%

Treasurer Customer Support 184 71% 273 188 75 263 10 4%

IT Administrative Customer Support 17 38% 63 17 27 43 20 32%

2019-20 HR Finance Customer Support

Compliance Office/Purchasing Customer Support 19 76% 124 21 7 28 96 78%

Fiscal Services Customer Support 288 75% 1,028 299 100 399 629 61%

Human Resources Customer Support 358 76% 1,047 367 113 480 567 54%

Reimbursement Customer Support 3 48% 35 3 3 6 29 84%

2019-20 HR Finance System Maintenance

Fiscal Services Maintenance Budget 2 11% 268 2 18 20 248 92%

Human Resources Maintenance Budget 21 67% 232 21 10 31 201 87%

Purchasing Maintenance Budget 0% 6 0 1 1 5 83%

Reimbursement Maintenance Budget 0% 6 0 4 4 2 33%


Health Customer Support 566 81% 751 583 141 723 28 4%

Homeland Security Customer Support 279 74% 239 289 100 389 -150 -63%


Health System Maintenance 3 16% 58 3 14 16 42 72%

HSD Unscheduled Maintenance 26 85% 40 26 5 30 10 25%


Fiscal Services Support 2 78% 2 2 1 2 0 -13%

Health Support 6 74% 2 6 2 8 -6 -288%

Central Services Customer Support 80 79% 166 80 22 102 64 39%

Corporation Counsel Customer Support 489 85% 362 499 89 587 -225 -62%

A.56

Finance/Admin LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Library Customer Support 17 88% 16 18 3 20 -4 -27%

Public Services Customer Support 83 86% 30 85 14 99 -69 -229%

Risk Management Customer Support 196 83% 162 200 41 241 -79 -49%


Central Services Unscheduled Maintenance 6 68% 38 6 3 9 29 76%

Corporation Counsel Unscheduled Maintenance Budget 31 70% 90 32 14 45 45 50%

Risk Mgmt Maintenance Budget 26 77% 30 26 8 34 -4 -13%

2019-20 eGovernment Customer Support

BOC Admin Customer Support 136 76% 310 141 44 185 125 40%

EDCA Admin Customer Support 133 79% 175 140 37 177 -2 -1%

Executive Administration Customer Support 314 78% 90 321 91 412 -322 -357%

2019-20 eGovernment System Maintenance

BOC Unscheduled Maintenance 0% 5 0 2 2 3 60%

EDCA Unscheduled Maintenance 0% 5 0 2 2 3 60%

COVID-19 Customer Support

eGovernment COVID-19 Customer Support 216 73% 227 83 310 -310

Subtotals: 10,528 89% 12,262 10,651 1,343 11,994 268 2%

A.57

Land LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 16,996 100% 17,988 16,996 0 16,996 993 6%


Enterprise Application System Maintenance 81 68% 178 85 40 124 53 30%

BS&A System Maintenance 33 78% 44 35 10 44 0 0%

Equalization System Maintenance 94 75% 178 95 32 127 51 29%


FOIA 4 62% 6 4 2 6 0 0%

Program Management & Standards 110 65% 190 114 61 174 16 8%

Enterprise Application Customer Support 769 82% 932 784 177 962 -30 -3%

BS&A Customer Support 2,870 76% 2,487 2,949 913 3,862 -1,375 -55%

Equalization Customer Support 858 66% 833 871 444 1,315 -482 -58%

Register of Deeds Customer Support 197 95% 88 201 10 210 -122 -139%


Health Kofax Customer Support 26 62% 71 26 16 42 29 41%

2019-20 HR Finance Customer Support

FOIA 1 100% 5 1 0 1 4 85%

Program Management & Standards 458 78% 1,007 470 132 602 405 40%

2019-20 IS Service Center Customer Support

Access Oakland Account Administration Support 23 63% 46 26 15 41 5 11%

2019-20 Infrastructure & GIS Customer Support

FOIA 0% 10 0 1 1 9 88%

Application Program Management 85 81% 130 85 20 105 25 19%

GIS Application Implementation & Support 353 86% 474 365 60 425 49 10%

GIS AGO Implementation & Support 497 82% 460 518 111 628 -168 -37%

CVT Implementation & Support 102 60% 279 103 70 173 106 38%

Data Sharing and Distribution Support 0 3% 36 0 7 7 29 80%

EDCA GIS Support 12 29% 73 15 36 50 23 31%

Facilities Implementation Support 933 90% 921 952 108 1,060 -139 -15%

Enterprise GIS Implementation & Support 1,081 76% 1,592 1,113 343 1,456 136 9%

CAMS Implementation Support 520 81% 644 533 125 657 -13 -2%

Parks & Recreation Implementation Support 207 64% 371 210 117 327 44 12%

Public Customer Support 2 11% 21 2 13 14 7 32%

A.58




10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Road Commission Implementation Support 36 47% 99 37 42 79 20 20%

Training & Outreach 185 59% 388 185 130 315 73 19%

WRC Implementation Support 303 83% 326 311 65 376 -50 -15%

2019-20 Infrastructure & GIS System Maintenance

Facilities Unscheduled Maintenance 9 33% 50 9 18 27 23 47%

GIS Server Maintenance 40 72% 36 40 16 56 -20 -55%

GIS Application Maintenance 44 63% 123 44 26 70 53 43%

GIS Data Maintenance 3 11% 47 3 21 23 24 51%

Parks & Recreation Unscheduled Maintenance 0% 5 0 3 3 2 40%

Public Application Unscheduled Maintenance 0% 4 0 4 4 0 6%

Public Safety Unscheduled Maintenance 4 68% 10 4 2 6 4 38%

ROD System Unscheduled Maintenance 0% 2 0 1 1 1 50%

RCOC System Unscheduled Maintenance 0% 19 0 8 8 11 61%

WRC System Unscheduled Maintenance 7 28% 69 7 19 26 43 62%


FOIA 0% 0 5 5 -5


Airport Customer Support 148 82% 88 156 35 191 -103 -117%

Enterprise Implementation & Support 761 80% 904 772 195 967 -63 -7%

EHealth Customer Support 1,240 79% 1,232 1,291 338 1,629 -397 -32%

WRC Implementation Support 1,350 82% 1,503 1,396 313 1,709 -206 -14%


Airport Unscheduled Maintenance 0% 11 0 2 2 9 86%

Enterprise Unscheduled Maintenance 10 28% 125 10 24 34 91 73%

E-Health System Maintenance 333 77% 530 352 104 456 74 14%

WRC Unscheduled Maintenance 15 37% 132 17 28 45 87 66%


Pay Current/Pay Local Tax Customer Support 141 87% 138 147 22 168 -30 -22%

Property Gateway Customer Support 18 90% 20 19 2 21 -1 -4%

Treasurer Support 57 82% 108 71 16 87 21 20%

IVR Application Support 286 83% 70 297 61 358 -287 -411%

Point of Sale Terminal Support - Land 69 80% 214 69 17 86 128 60%

A.59




10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Oakland Schools Customer Support 0% 1 0 0 0 1 75%


IVR System Maintenance 114 78% 20 119 35 154 -134 -669%

Subtotals: 31,827 88% 36,180 32,261 4,576 36,837 -658 -2%

A.60

eGovernment Services LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 13,186 100% 12,906 13,186 0 13,186 -281 -2%


Chargeback Support 382 84% 433 396 77 474 -41 -9%


FOIA Requests 6% 12 1 8 9 3 29%


eCommerce Support 1,156 78% 2,216 1,193 341 1,534 682 31%

G2G Participant Support 744 80% 1,024 785 200 985 39 4%

G2G Cloud Customer Support - Merchants 117 85% 96 118 21 139 -43 -44%

G2G Cloud Customer Support - Reporting/Revenue Validation/BO Reports 76 67% 288 77 38 115 173 60%

G2G Cloud Customer Support - Applications 634 84% 392 657 125 783 -391 -100%

G2G Cloud - PCI Compliance Support 90 84% 108 91 17 108 0 0%

G2G Cloud - Readers 84 81% 174 87 20 107 67 39%

G2G Marketplace Customer Support 91 80% 226 94 24 118 108 48%


Enterprise Applications Maintenance 0 6% 28 0 4 4 24 86%

G2G MyG2G System Maintenance 42 41% 148 42 60 102 46 31%

G2G Online Payments System Maintenance 1 17% 12 1 6 7 5 40%

G2G Over the Counter Payments System Maintenance 1 4% 44 1 16 17 27 62%

G2G Shopping Cart System Maintenance 198 52% 380 198 182 380 0 0%

G2G AOFS System Maintenance 49 47% 389 49 55 104 285 73%

G2G Pay Local/Pay Del System Maintenance 22 66% 30 22 11 33 -3 -10%

PCI Remediation - System Maintenance 25 61% 45 54 34 88 -43 -96%

2019-20 eGovernment Customer Support

FOIA Requests 19 90% 2 19 2 21 -19 -938%

Application Program Management 311 76% 498 321 99 420 78 16%

eGov Program Support 975 77% 1,395 1,028 301 1,329 65 5%

SAAS Application Support & Training 173 76% 230 177 56 233 -2 -1%

Public Website Support 265 78% 293 275 78 354 -61 -21%

Enterprise O365 Support 0 100% 966 0 0 0 966 100%

SharePoint Online (O365) Support 46 19% 1,300 48 208 257 1,043 80%

Parent Brand Social Media Support 1,176 77% 1,872 1,230 364 1,594 278 15%

A.61

eGovernment Services LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Training & Outreach 11 75% 165 11 4 14 151 91%

2019-20 eGovernment System Maintenance

Server and Application Maintenance 280 76% 915 289 92 380 535 58%

Subtotals: 20,254 89% 26,817 20,552 2,475 23,027 3,790 14%

A.62

Internal Services LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 20,416 100% 22,772 20,416 0 20,416 2,356 10%

2019-20 IS PMO Customer Support

IT Professional Services Requisition System 12 85% 35 13 2 15 20 58%

Project Management Office 1,909 77% 2,633 2,035 609 2,644 -11 0%

2019-20 IS PMO System Maintenance

PM - Project Management System Maintenance 1 7% 22 1 10 11 11 51%

IT Professional Services Requisition System 0% 8 0 2 2 6 75%


FOIA Requests 0% 2 0 2 2 0 0%

Internal Services Support 2,423 73% 3,393 2,490 937 3,427 -34 -1%

IT Purchasing / Billing Support 1,925 85% 2,287 2,008 360 2,368 -81 -4%

Service Center (SC) Program 5,176 77% 7,321 5,339 1,625 6,964 357 5%

Training and Support Services 392 67% 557 396 192 588 -31 -6%

Handheld Devices C/S 378 65% 695 389 209 597 98 14%

Communications Administration 206 73% 464 212 80 292 172 37%

Land & Data Lines 5 53% 9 5 4 9 0 6%

Communications Program/Telesoft Support 891 74% 1,444 932 329 1,261 183 13%

Asset Management 2,020 76% 3,139 2,063 663 2,727 412 13%

Disaster Recovery Process 62 76% 83 64 20 84 0 -1%

2019-20 IS Service Center System Maintenance

Service Center Maintenance - Unicenter Service Desk 7 17% 43 7 33 40 3 7%

Service Center Maintenance - Web Services 4 23% 16 4 12 16 0 0%

Handheld Devices 16 27% 60 16 43 60 0 1%

Telesoft 103 85% 121 107 18 125 -4 -3%

Subtotals: 35,945 88% 45,104 36,496 5,151 41,647 3,457 8%

A.63

Technical Systems LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 50,794 100% 49,731 50,794 0 50,794 -1,063 -2%

2019-20 DBA Customer Support


ALL Services Triage & Misc. 42 59% 79 43 30 72 7 9%

APS-Application Team Support 550 83% 622 575 118 693 -71 -11%

DBA-Database Platform Support 405 78% 638 440 125 565 73 11%

DBA-Database Administration 1,367 81% 1,600 1,422 327 1,749 -149 -9%

ONCALL 258 83% 324 269 55 324 0 0%

BSN-Consultation 784 79% 975 804 220 1,023 -48 -5%

BSN-Planning 712 81% 936 737 178 915 21 2%

2019-20 DBA System Maintenance

IT Internal Systems DBA Maintenance 7 32% 37 7 14 20 17 45%

Sheriff System DBA Maintenance 15 33% 134 15 29 44 91 68%

CLEMIS System DBA Maintenance 37 45% 83 37 46 83 0 0%

Fire Management System DBA Maintenance 0% 6 0 6 6 0 0%

GIS/Web Access System DBA Maintenance 28 44% 59 28 36 64 -5 -9%

Land Mgmt System DBA Maintenance 49 44% 131 53 66 119 12 9%

Medical Exam System DBA Maintenance 64% 4 7 4 11 -7 -175%

eHealth System DBA Maintenance 16 82% 10 16 4 19 -9 -90%

Animal Control System DBA Maintenance 1 32% 2 1 2 3 -1 -56%

Jury System DBA Maintenance 1 22% 5 1 3 4 1 10%

File OnQue System DBA Maintenance 1 19% 2 1 2 3 -1 -31%

Campaign Finance System DBA Maintenance 0% 2 0 2 2 0 0%

eCommerce/eGoverment System DBA Maintenance 22% 31 3 9 11 20 64%

Oakdocs Imaging System DBA Maintenance 2 13% 13 2 13 15 -2 -14%

Community Correction System DBA Maintenance 9 71% 10 9 3 12 -2 -20%

PeopleSoft Financial/HR System DBA Maintenance 5 23% 31 5 17 22 9 30%

Del Tax/Bottom Line System DBA Maintenance 5 18% 24 5 23 28 -4 -18%

WRC Water/Sewer System DBA Maintenance 0% 4 0 4 4 0 0%

FM&O System DBA Maintenance 0% 3 0 3 3 0 0%

Technical Services System DBA Maintenance 13 33% 142 23 46 69 73 51%

Equal Data Warehouse System DBA Maintenance 2 32% 2 2 3 5 -3 -131%

A.64




10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Jail/Courts Crime Reporting System DBA Maintenance 0% 1 0 1 1 0 0%

Oracle System DBA Maintenance 75 66% 146 77 39 116 30 20%

SQL Server System DBA Maintenance 17 21% 71 19 71 90 -19 -27%

SEP-DBA Cyber Incident DBA Maintenance 2 12% 12 2 11 12 0 0%

2019-20 Enterprise Architecture Customer Support

EA Technical Design Review 23 38% 104 23 37 60 44 42%

EA Customer Support 761 79% 676 780 203 983 -307 -45%

G2G Customer Support 414 80% 450 422 105 527 -77 -17%

EA Meetings ( Weekly + Full Dept + CAB) 258 77% 487 269 82 351 136 28%

Capacity Plans 52 61% 104 52 33 85 19 18%

Architectural Reviews 195 77% 419 203 61 264 155 37%

Cloud Support 671 73% 1,044 678 257 935 109 10%

2019-20 Enterprise Architecture System Maintenance

Tech Debt Check Break/Fix 10 45% 30 10 12 22 8 28%

Cloud Break/Fix 29 35% 97 30 55 85 12 12%

Capacity Planning Tool Break/Fix 14 48% 10 14 15 28 -18 -183%

2019-20 Network Services Customer Support

FOIA Requests 22 100% 22 0 22 -22

Network Services Consulting 754 80% 865 805 197 1,002 -137 -16%

Network Transport/Security Customer Support 1,649 80% 2,514 1,706 427 2,132 382 15%

Network/Security Monitoring/Reporting 485 79% 578 500 132 632 -54 -9%

County Customer - Voice Services Support 1,253 80% 1,385 1,294 316 1,609 -224 -16%

2019-20 Network Services System Maintenance

Network Services Maintenance Break Fix 1,353 82% 1,439 1,415 312 1,727 -288 -20%

SEP - Cyber Incident Response 45 62% 126 48 29 76 50 39%

County Department - Voice Services Maintenance Break Fix 389 69% 815 407 186 593 222 27%

2019-20 Problem Management

Problem Management Maintenance 0% 829 0 293 293 537 65%

Problem #497639 - DHCP Outage (10/11/2019) 42 100% 42 0 42 -42

Problem #498217 - Data Sharing Between DelTax and Shopping Cart (10/16/2019) 194 100% 194 0 194 -194

Problem # 506988- Judge Matis PC Onbase Issue (1/15/2020) 28 100% 28 0 28 -28

Problem # 514580 - Service Center repeated performance issues since upgrade(4/2/2020)

27 72% 34 13 47 -47

A.65




10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Problem # 518974 - OakVideo Audio Lag in Zoom Calls 226 100% 226 0 226 -226


Cloud Support 0% 62 0 5 5 57 91%

2019-20 SEP Customer Support

SEP - Customer Support 908 85% 945 953 163 1,116 -171 -18%

Security Investigation Requests 23 18% 280 23 105 128 152 54%

On-Prem Monitoring Activities 214 84% 399 227 45 272 127 32%

Cloud Environment Monitoring 96 70% 217 96 42 137 79 37%

Security Notifications ( MSISAC- USCERT Etc) 132 83% 217 135 28 163 54 25%

Continuous Vulnerability Scanning 0% 210 0 94 94 116 55%

SEP - Application Scanning 94 54% 277 97 83 180 98 35%

SEP - Meetings 810 85% 802 837 153 990 -188 -24%

INFOSEC Cross-Training 0% 175 0 70 70 106 60%

SEP - IT Security Awareness Program Support 30 43% 52 30 39 68 -16 -31%

2019-20 SEP System Maintenance

INFOSEC Incident Managemet 236 60% 464 252 169 421 43 9%

SEP Services Break-fix 76 74% 64 79 28 107 -43 -68%

2019-20 Server Admin Customer Support

Business Support 1,827 75% 2,543 1,925 654 2,579 -36 -1%

Infrastructure Support 2,655 80% 3,934 2,770 706 3,476 458 12%

Systems Support 2,294 82% 2,670 2,355 508 2,863 -193 -7%

Application Support 721 79% 730 764 198 962 -231 -32%

Identity & Access Management Support 3,658 82% 4,128 3,824 826 4,650 -522 -13%

2019-20 Server Admin System Maintenance

Infrastructure Break Fix 119 67% 259 127 63 190 69 27%

Systems Support Break Fix 454 80% 419 469 118 586 -167 -40%

Application Support Break Fix 256 80% 219 260 67 327 -108 -49%

IAM & Messaging Break Fix 38 72% 108 38 15 53 55 51%

2019-20 Workstation Services Customer Support

FOIA Request Processing 0% 20 0 20 20 0 0%

Investigations Budget 0% 100 0 40 40 60 60%

Managed Print Services - Operational Functions 227 84% 246 231 45 276 -30 -12%

A.66




10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Workstation Services Consulting 523 57% 1,046 541 415 956 90 9%

Workstation Services Change Order/Incident Dispatching 693 84% 740 699 136 835 -95 -13%

Workstation Services Customer Support Services 93 51% 170 93 90 183 -13 -8%

2019-20 Workstation Services System Maintenance

SEP - Workstation Services Security Services 93 42% 346 99 134 232 114 33%

Workstation Services Incident Resolution 8,604 79% 10,664 8,942 2,393 11,336 -672 -6%

Subtotals:

Allocation Changes

01/16/2019 169 hours added to 2019-20 Problem Management from TSN Master Plan Activity SAM - License & Compliance positive variance.

88,952 89% 100,350 90,453 11,728 102,180 -1,830 -2%

A.67

CLEMIS LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 41,940 100% 43,016 41,940 0 41,940 1,076 3%

2019-20 CLEMIS Support Services Customer Support

FOIA Requests 26 89% 20 26 3 29 -9 -45%

EULA Review 3 16% 20 3 17 20 0 0%

Support Service Program Mgt & Team Meetings 647 81% 944 657 157 814 130 14%

Oak Video Customer Support 712 85% 877 748 136 884 -7 -1%

OCSO Customer Support 2,179 76% 2,999 2,218 682 2,899 100 3%

Service Center Support 526 57% 1,070 542 409 950 120 11%

LEADS On Line 12 74% 40 13 4 17 23 58%

2019-20 CLEMIS Support Services System Maintenance

IT System Maintenance 37 55% 140 41 33 73 67 48%

Oak Video Maint 66 74% 110 66 23 89 21 19%

OCSO Systems Maint 319 81% 490 322 78 400 90 18%

2019-20 FRMS/Biometric Apps Cust Supt

Administrative Support 15 33% 65 15 30 45 20 31%

AFIS/Livescan Support 535 82% 683 559 120 679 4 1%

AXON Support 70 75% 60 72 24 96 -36 -60%

Bomgar Support 43 62% 95 44 27 72 23 25%

BigFix Support 41 42% 180 41 56 97 83 46%

Business Objects BIO/FRMS Support 278 96% 160 293 12 304 -144 -90%

CFIRS/FRMS Customer Support 2,940 86% 4,325 3,047 486 3,533 792 18%

CJIS Support 95 78% 205 99 28 127 78 38%

CLEMIS FRMS/BIO Program Mgmt 960 69% 1,540 984 435 1,418 122 8%

FOIA Requests 11 40% 10 12 18 30 -20 -200%

KACE Support 10 0 0 0 10 100%

LEIN-CORE Customer Support 1,559 81% 1,960 1,606 376 1,982 -22 -1%

MDC Customer Support 1,970 83% 2,870 2,043 412 2,455 415 14%

Mugshot Support 487 73% 850 508 188 696 154 18%

NetMotion Support 205 80% 260 217 56 272 -12 -5%

2019-20 FRMS/Biometric Apps Sys Maint

AFIS-LiveScan System Maint 19 23% 138 19 63 81 57 41%

BOMGAR Syst Maint 0% 15 0 15 15 0 0%

A.68




10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

BigFix Syst Maint 8 15% 65 8 46 54 11 18%

FRMS System Maint - ZOLL (Old) 30 50% 30 30 30 60 -30 -100%

FRMS System Maint - CFIRS (New) 1,075 89% 867 1,102 139 1,241 -374 -43%

LEIN-Core System Maint 9 17% 65 9 41 50 15 23%

McAfee Syst Maint 100 90% 80 104 11 115 -35 -44%

Misc System Break Fix (Other IT Teams/Divisions) 32 33% 77 32 65 97 -20 -25%

Mugshot Maint 199 83% 188 200 42 242 -54 -29%

NetMotion Maint 20 50% 30 20 20 40 -10 -32%

2019-20 Infrastructure & GIS Customer Support

Public Safety Implementation Support 40 45% 132 40 48 88 44 33%

2019-20 Network Services Customer Support

CLEMIS Network Transport/Security Customer Support 636 83% 572 655 130 786 -214 -37%

2019-20 Network Services System Maintenance

CLEMIS Network Services Maintenance Break-Fix 568 85% 453 591 103 695 -242 -53%

2019-20 PSA Customer Support

FOIA Requests 67 75% 355 68 23 90 265 75%

CLEMIS Administrative Support 3,634 78% 4,678 3,755 1,073 4,828 -150 -3%

Activity Log 231 74% 541 236 83 318 223 41%

Auto Impound 145 76% 256 150 48 198 58 23%

Business Objects/Infoview Support - PSA 1,394 77% 1,408 1,440 435 1,875 -467 -33%

CAD Support 2,213 78% 3,148 2,291 629 2,920 228 7%

Citations 430 76% 914 450 139 589 325 36%

CLEAR Support 1,344 76% 1,675 1,388 443 1,831 -156 -9%

Crash Support 388 77% 526 409 120 528 -2 0%

Crimeview Support 468 70% 584 486 209 695 -111 -19%

Dashboard 388 79% 575 399 109 508 67 12%

Database Support 725 74% 680 798 277 1,074 -394 -58%

Evidence & Property 286 69% 510 293 134 427 83 16%

GIS Support 147 64% 529 150 85 235 294 56%

MICR 577 73% 900 585 213 798 102 11%

OCPRS 79 82% 90 81 18 99 -9 -10%

PRO Q/A Support 46 76% 104 47 15 62 42 41%

A.69




10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

PSA Support Meetings / Workshops 536 75% 1,352 567 190 756 596 44%

Search 129 71% 421 131 54 185 236 56%

2019-20 PSA System Maintenance

Activity Log Maintenance 2 43% 30 2 2 4 27 88%

Auto Impound Maintenance 10 71% 25 10 4 14 11 44%

Business Objects/Infoview System Maintenance 101 77% 45 107 31 138 -93 -206%

CAD System Maintenance 390 80% 536 403 103 506 30 6%

Citations Maintenance 93 76% 125 93 30 123 2 2%

CLEAR System Maintenance 209 76% 455 233 72 305 150 33%

Crash Manitenance 13 79% 40 16 4 20 21 51%

CrimeView System Maintenance 23 83% 20 24 5 29 -9 -44%

Dashboard Maintenance 20 78% 45 22 6 27 18 39%

Database Maintenance 81 76% 240 83 26 109 131 55%

Evidence & Property Maintenace 46 86% 80 56 9 65 15 19%

GIS Maintenance 2 20% 103 2 8 10 93 90%

MICR Maintenance 28 72% 92 28 11 39 53 58%

OCPRS Maintenance 11 69% 5 11 5 16 -11 -220%

PRO Q/A Maintenance 13 68% 15 13 6 19 -4 -23%

Search Maintenance 29 67% 70 29 14 43 27 39%

Misc System Break Fix (Other IT Teams/Divisions) 29 92% 98 56 5 61 37 37%


CLEMIS Customer Support 7 54% 70 7 6 13 57 81%

Point of Sale Terminal Support - CLEMIS 21 91% 16 21 2 23 -7 -41%

Subtotals: 72,758 89% 87,067 73,853 9,206 83,059 4,008 5%

A.70

CLEMIS Radio LG Support & Maintenance 2019-2020



10/01/201806/30/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 17,671 100% 16,254 17,671 0 17,671 -1,417 -9%

2019-20 Radio Communications Customer Support


911 300 75% 323 300 100 399 -76 -24%

OakWin Subscriber Units 949 66% 1,300 975 494 1,469 -169 -13%

OakWin - Tower Sites 625 76% 1,352 649 208 857 495 37%

OakWin - PSAP Equipment 1,241 75% 2,011 1,274 421 1,695 316 16%

OakWin - Central Switch (NSC) 222 78% 460 226 64 290 170 37%

OakWin Support 211 83% 165 221 44 266 -101 -61%

OakWin Support - ISDN/PRI Monitoring/Reprting 276 76% 455 280 89 369 86 19%

Conventional Support 318 70% 318 324 141 465 -147 -46%

CLEMIS Radio Support 5,341 77% 4,714 5,518 1,662 7,181 -2,467 -52%

CLEMIS Contractual Administrative Activities 79 85% 47 91 16 106 -59 -126%

Regional & State Committee Activities 245 73% 618 245 92 337 281 45%

2019-20 Radio Communications System Maintenance

OakWIN Unscheduled Maintenance 2,075 83% 3,927 2,154 457 2,610 1,317 34%

Conventional Unscheduled Maintenance 147 79% 256 150 40 190 66 26%

MDC Maintenance 1,301 69% 2,398 1,335 590 1,924 474 20%

Subtotals: 30,998 88% 34,603 31,411 4,423 35,834 -1,231 -4%

A.71

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status Labor Definition Standards

Oakland County Department of Information Technology Page B.1

The planning and tracking of development resources are categorized to describe the various nature of work within the Department of Information Technology. These common definitions are a critical success factor to providing reliable data for planning and management reporting and analysis. The following are the 7 major labor categories: Non-Project All leaves of absence with or without pay, on or off-site time for

formal training, attending vendor demonstrations or trade shows, team and department meetings, employee evaluations, attending County-wide meetings related to Personnel, Retirement etc., status reports, Team Workbench time entry, Payroll attendance, e-mail and US mail, employee evaluation preparation, meeting with supervision regarding resource needs, budgeting, management meetings, and interviewing.

Team Management Resource tracking, rescheduling, staff reallocation, and resource

leveling across all projects. Customer Support Preliminary or detail scope and approach, work order preparation,

customer instruction and training, phone calls and e-mail response. Cross-training and system orientation.

Unscheduled System Maintenance Activity required to rebuild or repair a system. Consists of changes

made to software to fix errors and all hours associated with the resolution of Problem Reports. It also includes time investigating the problem prior to determining it is a bug.

Planned System Maintenance & Upgrades Planned or re-occurring activity in upgrading an existing software

package to expand current capabilities, fix existing bugs, or in anticipation of future system problems, needs, or changes.

System Enhancements Discretionary modifications to an existing operational system, either

to expand its current capabilities or to satisfy changed business, technical, or management requirements, or mandated changes, or to make operational changes in areas such as user procedures, production schedules, file retention procedures, or job instructions. Installation of a custom or canned feature to an existing package. Enhancement budgets cannot be used for Mandated projects.

New Development New systems work including construction of a new system,

implementation of new automation to replace a manual or aging system.

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status Reporting Definitions


The following table defines the various information provided in the Project Management reports: Column Heading

Definition

Activity Name

The name of the project or the name of an Activity that is part of a large project.

% Cmpl

Percent of the project that is completed (Expended Hours / Revised Total Estimate).

Original Estimate

The original total estimate for the Activity prior to beginning the Activity. This estimate does not change throughout the life of the Activity in order to provide a benchmark against future Revised Estimates.

Expended Hours

Actual hours expended to date by IT resources.

Estimate To Complete

Estimated hours needed from today through completion of the Activity.

Revised Total Estimate

Actual Expended hours + the estimated hours to complete the Activity. This estimate is reviewed and revised often to provide the ability to determine if the Activity will be completed on-time according to the original Planned End Date.

Variance Hours

This is the number of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative number of Variance Hours indicates number of hours the project is expected to be over the Original Estimate. A positive number of Variance Hours indicates number of hours the project is expected to be under the Original Estimate.

Variance Percent

This is the percentage of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative Variance Percent indicates the percentage of hours the project is expected to be over the Original Estimate. A positive Variance Percent indicates the percentage of hours the project is expected to be under the Original Estimate.

START Planned

The original date the Activity was planned to start.

END Planned

The original date the Activity was planned to end.

START Revised

The current estimated date the Activity is planned to start. If the Activity has Expended Hours, then this is the date the Activity actually started. This is the date that appears directly below the START Planned date.

END Revised

The current estimated date the Activity is planned to end. If the Activity has 0 hours Estimate to Complete, then this is the date the Activity ended. This is the date that appears directly below the END Planned date.

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status Leadership Group Representation


Information Technology Leadership Groups provide the vehicle for IT customers to help direct and allocate valuable IT development resources to initiatives and projects that are the most beneficial to the County organization as a whole. The following Leadership Groups are comprised of a single representative from each of the functional areas shown below.

Functional Area

Leadership Group

Department Division Designated Representative /

Alternate


Chair: John Cooperrider

Vice Chair: Joanna Overall

Rec Sec: Jennifer Howden

Circuit Court Administrator, Family Division (includes FOC), Business Division, General Jurisdiction Division

John Cooperrider Chris Bujak Lisa Czyz

County Clerk Clerk & Elections Jennifer Howden Heidi Walling

District Court 52-1, 52-2, 52-3, 52-4 Dana O’Neal

Health and Human Services

Children’s Village Heather Calcaterra Joe Hall

Probate Court Administrator, Estates and Mental Health

Edward Hutton III

Prosecutor Appellate, Circuit, District, Juvenile, Family Support, Criminal Investigations, Warrants

Jeffrey Kaelin

Public Services Animal Control Bob Gatt Joanie Toole

Public Services Community Corrections, Circuit Court Probation, Medical Examiner

Barb Hankey Diana Carver



Functional Area

Leadership Group


Alternate

Finance/Admin

Chair: Lynn Sonkiss

Vice Chair: Kristy Slosson

Rec Sec: Pam Weipert

Board of Commissioners Administration, Library Chris Ward

Central Services Support Services, Materials Management

Todd Birkle

Corporation Counsel Corporation Counsel, Risk Management

Joellen Shortley Pat Davis

County Executive Administration, Compliance Office - Auditing, Compliance Office – Purchasing, Media & Communications

Pamela Weipert Scott Guzzy


Homeland Security Tom Hardesty Sara Stoddard

Economic Development & Community Affairs

Workforce Development, Community Development, Business Development

Dan Hunter

Human Resources Employee Relations, Human Resources

Kristy Slosson


Public Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Accounting, Budget, Reimbursement

Lynn Sonkiss Terri Meiers

Public Services Cooperative Extension, Veterans Services

Garth Wootten Lauren Chamberlin

Treasurer General Accounting Jody DeFoe



Functional Area

Leadership Group


Alternate

Land

Chair: Leigh-Anne Stafford

Vice Chair:

Art Holdsworth

Rec Sec: Tiffany Jacob

Board of Commissioners Parks and Recreation Phil Castonia

Central Services Aviation and Transportation Michelle Stover

Economic Development & Community Affairs

Development and Planning, Solid Waste

Dan Hunter

Facilities Management Facilities Engineering, FM&O, Building Safety

Art Holdsworth

GIS Steering Committee Tammi Shepherd


E-Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Equalization Tiffany Jacob

Register of Deeds Register of Deeds Jennifer Conte Lisa Brewer

Treasurer Tax Administration Jody DeFoe

Water Resources Commissioner

All Nancy Basch Tim Prince

IT Steering Committee

Information Technology eGovernment

Status provided to all Leadership Groups

Information Technology Internal Services


Information Technology Technical Systems & Networking


CLEMIS Strategic Planning Committee

CLEMIS Sheriff

CLEMIS Members

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status Vacant Position Report


Position # Division Classification

01596 Admin / Internal Services IT Security Specialist

09395 Admin / Internal Services Project Manager

09506 Admin / Internal Services IT User Support Specialist I

09738 Admin / Internal Services Project Manager

04695 Application Services IT Business Analyst

04729 Application Services IT Trainee

05268 Application Services Application Analyst Programmer II

09753 Application Services Project Manager

01302 CLEMIS Customer Services Technician II

09232 CLEMIS IT User Support Specialist II

09645 CLEMIS Customer Service Technician II

11882 CLEMIS IT User Support Specialist I

12415 CLEMIS IT Business Analyst - GIS

12416 CLEMIS IT User Support Specialist II

00513 Technical Systems & Networking Data Base Administrator

03344 Technical Systems & Networking Customer Services Technician II

04698 Technical Systems & Networking Manager IT

09521 Technical Systems & Networking Enterprise Architect

Highlighted rows indicate positions that have been approved to be filled.

Information Technology July 17, 2020 2019/2020 Master Plan Quarterly Status Information Technology Statistics


Statistics April May June Total (Oct 2018 -

2020 2020 2020 Sept 2020)

Training Classes Held* 0 0 3 45

Number of Students 0 0 16 328

Number of Service Center Calls 2,143 2,194 2,825 59,265

*Does not include application specific training (Land Management, CLEMIS, etc.)

2019-2020 Master Plan by Leadership Group

Enhancements/New Development Planned Maintenance/Upgrades Support/Maintenance All Hours

Leadership Group OriginalMaster

PlanAllocation

CurrentMaster

PlanAllocation

ExpendedHoursThru

06/30/20

Pct Thru06/30/20

MasterPlan

Allocation

ExpendedHoursThru

06/30/20

Pct Thru06/30/20

ExpendedHoursThru

06/30/20

Pct Thru06/30/20

MasterPlan

Allocation

Pct Thru06/30/20

TotalAllocation

Courts Justice Administration 18,798 18,160 12,806 71% 5,251 6,637 126% 23,714 20,843 88% 85% 47,125

Finance/Admin 35,297 45,539 34,845 77% 1,544 1,733 112% 10,916 10,528 96% 81% 57,999

Land Systems 34,862 28,913 21,661 75% 18,266 14,356 79% 35,976 31,827 88% 82% 83,155

eGovernment 28,076 23,124 15,778 68% 3,989 3,415 86% 25,812 20,254 78% 75% 52,925

Internal Services 10,120 18,249 19,530 107% 4,105 3,304 80% 45,544 35,945 79% 87% 67,898

Technical Systems & Network 49,000 58,965 44,347 75% 25,796 24,346 94% 98,693 88,952 90% 86% 183,454

CLEMIS 30,476 39,626 29,819 75% 13,676 8,644 63% 86,032 72,758 85% 80% 139,334

CLEMIS - Radio 12,057 7,014 3,872 55% 816 698 86% 32,508 30,998 95% 88% 40,338

Totals 218,686 239,590 182,658 76% 73,443 63,132 86% 359,195 312,104 87% 83% 672,228

Target Percents* 87.5% 87.5% 87.5% 87.5%

*Note: Target Percents provided are simply benchmarks and assume that Projects/Support and Maintenance are delivered in a unified manner throughout the two-year Master Plan period.This many not be the case. Percent delivery will fluctuate based on the timing of the specified Projects and the demand for Support and Maintenance.

Parameters:

Master Plan End Date 09/30/2020Master Plan Start Date 10/01/2018

Total Days 731

C.1

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