Information

Information flow

interaction

source motivated by receiver

mutual relevance

Information managementPut the verbs in the order as they happen

processing organizing controlling distribution collection management evaluating

of information

Information management

1. collection

2. management 1. organizing

2. controlling

3. processing

4. evaluating

3. distribution

of information

The short history of information management

upto 1970s paper-based files other media (recordings, etc.)1970s-1990s computerized data management electronic data storage1990s-2008 information disseminated across computer networks2008 - present cloud computing private clouds (a company’s own) secure clouds run by third parties other clouds: security problems

Research topic: cloud computing and business

Listening

Ian West, IBM's IT information management expert: 'The Increasing Importance of Managing Your Information'

http://www.guruonline.tv/ibm/importance-of-information-management/2686/information-management

Reading p. 35

Answer the questions on p. 34 and here: What does it mean to digitise a business? What kind of future business opportunity is predicted

due to the increased amount of information available?

Research task: new ways of collecting and using information by companies to boost profits. (e.g., in sales: monitoring movement of shoppers)

p. 36/ Vocabulary

1. a) connect b) everything involved in

2. a) status b) programs c) network

3. a) dashboard b) measurements c) perform against d) goals

4. a) estimates b) digitisation c) save

5. a) speed up b) flow

6. a) hardware b) gather c) information

ListeningDirect v indirect communication

Listen and take notes https://www.youtube.com/watch?v=kCIAb6hv

PgY

Direct v indirect cultures use direct question forms decisive tone interested in getting an

answer to a closed question on a specific problem

criticism of people’s actions are done face-to-face

engage in conflict when necessary

find indirect communicators vague, untrustworthy

use more polite question forms, downtoning

(e.g., Do you mind if I ask…?) gentler tone of voice open questions so the other

person can add as much information as they want

criticism is done through messengers, stories, examples

non-verbal communication, suggestion, hints, tone of voice is equally important with what is said in conveying a message

confrontation, loss of face is to be avoided

find direct communicators rude, insensitive

Communicating across culturesCase study: Mr. Smith: It looks like we’re going to have to keep the office

open on Saturday. Mr. Liu: I see. Mr. Smith: Can you come in on Saturday? Mr. Liu: Yes. I think so. (with a hesitant tone) Mr. Smith: That’ll be a big help. Mr. Liu: Yes. Saturday’s a special day, did you know? Mr. Smith: Is it? Mr. Liu: It’s my daughter’s birthday. Mr. Smith: Oh that’s great! I hope you all enjoy it. Mr. Liu: Thank you. I appreciate your understanding.

What do you think happened on Saturday? Why do you think the misunderstanding happened? What

could be changed?

Tips on being more indirectMatch the tips with the examples

The problem: Your secretary is regulary late to work.

Blur the sender Blur the receiver Blur the message

Say: “Do you still live out of town?” Instead of “Why are you always late?”

Tell your secretary’s friend at work that you wouldn’t mind if she was more punctual.

Call a meeting and talk about the importance of arriving to work on time

Which sentences are direct / indirect?

You must do this by Monday.

We need this by Monday.

There seems to be a lot of mistakes in the report.

Your report contained a lot of mistakes.

You forgot the sales figures.

I can’t find the sales figures.

Put the phrases in the order from “most direct” to “most indirect”

1. Would you be so kind as to open the window?

2. It’s hot in here.

3. Please open the window.

4. Open the window.

5. Could you possibly open the window?

6. I was wondering if you could open the window.

7. Would you like to open the window?

8. Don’t you think it is a little hot in here?

Put the phrases in the order from “most direct” to “most indirect”

1. Open the window.

2. Please open the window.

3. I was wondering if you could open the window.

4. Could you possibly open the window?

5. Would you like to open the window?

6. Would you be so kind as to open the window?

7. It’s hot in here.

8. Don’t you think it is a little hot in here?