InfoCrisis.SocialA socially powered information dashboard to help communities face disruptive events by optimizing information and resource flow.

Gonzalo Bacigalupe, EdD, MPH. - PIJavier Velasco-Martín, PhD. – PM

Sustainable UX ConferenceFeb 16th, 2017

Live from Algarrobo, Chile!

Who we are• CIGIDEN• Inria Chile• InfoCrisis.Social

Disasters in Chile

Terremoto de Illapel

2010 - 8.8 Mw Maule earthquake

350 km rupture4 minutes

3rd strongest

Disasters in Chile – 2017

Melinka 7.6 Mw EarthquakeDecember 25th, 2016

Valparaiso WildfireJanuary 1st, 2017

Great Chilean WildfireJanuary 15th-30th , 2017

Social Media in Chile

73.8% population has internet access, mostly mobile.Subtel, 2016

What do you use the internet for?1. Chatting on WhatsApp: 68%2. Go on social media: 65%3. Sending email: 60%

Purpose

InfoCrisis.Social will provide citizens, reporters, and researchers with real-time tailored information related to natural disasters and crises.

Initial Sketch

Disaster Expert Survey

Important types of information– Event location/magnitude– Safety zones– Evacuation routes– Official alerts– Situation forecasts– Available utilities– Authority in charge– How to protect your family– How to help

Information Types• Individuals and communities require different types of

information according to type of disaster and its development stage. InfoCrisis.Social will prioritize different screen components at different stages of the disaster cycle according to public information needs: • After a disaster, convergence processes &

humanitarian relief are key.• During a threatening situation, predictions of

possible effects, affected areas and safe zones become priority.

• During periods of normality, the dashboard prioritizes information to educate the public and help them organize for preparedness/mitigation as well as address social vulnerability risks.

Early Wireframes

Partnership with Inria

Lots of brainstorming!

Conceptual Model – Development

Conceptual Model – Public• InfoCrisis.Social aggregates info from

institutions, press and social media…• Users can evaluate resources and share

them…

Content Modeling

Content Inventory • Channels:• Web• RSS• Twitter• Facebook• Youtube• Instagram• GIS Layers

Sources:– Official

• Government• Emergency offices• Ports & Borders• Fire Stations• Police (central)• Utility + Highway Cos.

– NGOs• Emergency• Volunteering

– Media• National• Regional• Citizen

– Digital volunteers– Public

Design Workshops

Scenario 1: You’re at a coastal town and a strong quake knocks you to the ground:

– What info do you need?– Where do you get it from?– How would you show the

situation info?

TwoGroups30 Min

AllTogether45 Min

MOARSketching

Clarity through Information Design

Agile Dev - Release 1: Twitter Data Capture

How is InfoCrisis.Social sustainable?A resilient community is less vulnerable to natural hazards. It will be less damaged in its resources and infrastructure, requiring fewer resources for its recovery.A resilient community knows the role of its natural environment in presenting and preventing hazards.

How is InfoCrisis.Social sustainable?• A centralized repository saves internet traffic.• Better information delivery, and especially volunteer and donation

coordination will save unnecessary or lost trips: A 2014 fire in Valparaíso generated tons of thrashed donations due to poor coordination, there were no means of redistributing them.

• Software components re-used. • Keeping our code clean!

– HTML5, CSS3, WAI…

Securing resources• Initial Costs

– Design– Development– Management

• Permanent Costs– Hosting– Project Management– Community

Management

• Volunteers, recurring– Digital Volunteers to train the

system, different levels of engagement

– Trusted group for development and maintenance feedback

• Volunteers, sporadic– Mapping– Account classification– Design evaluation and brainstorm?– Development & Platform

brainstorming?– Any takers?

Thank You!

http://infocrisis.social - infocrisis.social@cigiden.cl

Gonzalo Bacigalupe, EdD, MPH – gonzalo.bacigalupe@cigiden.clJavier Velasco-Martín, PhD - javier.velasco@cigiden.cl

Sustainable UX ConferenceFeb 16th, 2017