Induction to Primary Care Partnering Health Limited

Receptionist

Welcome

“It is a pleasure to welcome you to the team here at Guildhall Walk Healthcare Centre and as an employee of Partnering Health Limited. It is an exciting time to start working for Partnering Health Limited. We are a growing healthcare company dedicated to offering quality solutions and services to NHS and private healthcare partners. As a member of the non-clinical team your role plays a vital part in providing quality of care to our patients. When a patient contacts the surgery, you will often be the first person they will interact with; therefore it is important that as a team we create a warm and welcoming atmosphere to the patients who decide to use the service in their time of need.”

PHL GROUP

HDOCS Out of Hours Hampshire & Isle of Wight

Primary Care

Best Practice

(Cowplain)

Guildhall Walk (Portsmouth)

Park Lane (Bedhampton)

Organisation Structure

Guildhall Walk Healthcare Centre is an NHS GP surgery which provides registered patients from the Portsmouth community with treatment and advice for their daily healthcare needs. The practice currently has 7300 registered patients A distinctive element to Guildhall Walk is the registered patient ‘walk-in clinic’, patients who are registered at the practice can ‘walk-in’ whilst the surgery is open to see a clinician on the same day.

Guildhall Walk Healthcare Centre

PHL provide management and business support to Park Lane Medical Centre, in Bedhampton, Hampshire. Park Lane Medical Centre is a GP surgery situated in Bedhampton. The practice has over 8500 registered patients.

Park Lane Medical Centre

Hampshire Doctors on Call

The service offers services to patients from 18:30 each evening to 08:00 the following day and from 18:30 on a Friday evening all through the weekend until 08:00 on a Monday morning. The service also covers all bank holidays. Patients access the service via the 111 service which is operated by our local partners the South Central Ambulance Service. The services offered to patients include patient call backs from GPs to establish the exact nature of their condition and the most appropriate intervention for their needs – this can either be a home visit by an HDOCS GP or Advanced Nurse Practitioner, or for the patient to be seen out of hours at their nearest Primary Care Centre. ‘HDOCS’ operates 11 primary care centres across Hampshire and the Isle of Wight.

PHL also owns and operates an acute outpatient clinical facility called Best Practice South as part of its wider group. The centre boasts 16 fully equipped outpatient consulting rooms, 2 spacious minor operative theatres, an x-ray suite comprising of ultrasound and plain film x-ray as well as waiting areas and clinical preparation rooms. • Minor general surgery. • Dermatology consultations • Surgical and non surgical cosmetic treatments • Diagnostic imaging facilities including x-ray

and ultrasound. • Counselling services. • Dietary and nutrition experts. • Cardiology consultations and investigations. • Gynaecology treatments and investigations • Orthopaedic consultants • Physiotherapy service

Best Practice South

Key Contacts Human Resources 02392 267000 hr@phlgroup.co.uk Payroll and Finance 02392 267000 RSH Hub (HDOCS) 03333 210942 Guildhall Walk Healthcare Centre 02392 751006 Park Lane Medical Practice 02392 474777 Best Practice South 02392 267000

Our Corporate Values

Our values are at the heart of everything we do and every decision we make. They are more than just words on a page, they are reflected in the day to day behaviour of our organisation.

Employee Handbook

It is worthwhile familiarising yourself with the PHL Primary Care Employee Handbook. This Handbook and your Contract of Employment (“Contract”), between yourself and the company, set out the terms and conditions of your employment, together with the Company’s policies and procedures, to which you are expected to adhere. Whether you are new to PHL Primary Care or have been with us some time, please make the time to read this Handbook. It will help you to understand what you can expect from us as your employer and what we can expect from you in return.

Mandatory Training Every employee is expected to complete e-learning Mandatory Training modules. New employees should complete their training at the earliest possible opportunity. These e-learning modules generally need to be repeated annually. Mandatory Training equips our staff with the theoretical foundation of knowledge which is required to successfully achieve in their roles. If you need to access the mandatory training, please follow: https://elearning.nsahealth.org.uk/local/sfhadmin/login/index.php Any queries should be raised with your line manager or HR in the first instance.

NetMaster

NetMaster is a ‘self service’ web portal that enables each employee to: - View your upcoming shifts - View your adjustments to date (including sick leave and annual leave) - See your monthly time sheets that have been inputted to Rotamaster • Follow this link to access NETMASTER: www.phlrota.co.uk • Login details Username: firstname.surname Password: (should have been given to you) If you have any problems accessing NetMaster you should speak to your line manager.

Annual Leave Your entitlement to holiday is set out in your Contract of Employment, and accrues at the rate of 1/12th of your annual entitlement per complete month of service. The holiday year runs from 1 October to 31 September. Holiday pay will be paid at your normal rate of pay. For bank workers, holiday entitlement is calculated on the number of hours worked. Bank workers accrue holiday at the rate of 12.07% per hour worked. Where you work part time, your holiday entitlement will be calculated to a pro rata amount. Any request for holiday must be made in writing and authorised by your Manager as far in advance as possible but not less than 2 weeks for operational employees. You should obtain authorisation before booking any holidays or paying any non-refundable deposits. PHL reserves the right to refuse the holiday request where the needs of the business make it necessary and discuss alternatives dates with you.

(PHL Employee Handbook, P. 7)

Absence Reporting Procedure

It is important that the correct reporting procedure for advising your Line Manager of non-attendance is followed. Where you do not follow the Absence Reporting Procedure, you may face disciplinary action for failure to follow the correct procedure. • Employees should contact their Line Manager within 1 hour of your normal

commencement time. If your Line Manager is unavailable, further calls should be made until you have updated your Line Manager accordingly.

• A call to a department colleague will not be considered to be acceptable. • A text message is not considered to be acceptable.

(PHL Employee Handbook, P. 8)

Dress Code You are expected to dress in a manner that upholds the standards of the business and reflects our professionalism. The Company retains absolute discretion as what is acceptable in terms of dress wear. Employees arriving for work not suitably dressed, according to company appearance standards will be asked to return home and change. This will be treated as a period of absence and so will be unpaid. Uniforms • Workers are responsible for keeping their uniforms clean and in good repair. • Personal Protective Equipment (PPE) will be provided when required. • In some operational roles, it is not permitted to wear nail varnish, false eyelashes or

anything strongly scented such as hand cream, perfume or aftershave. • Nails must be clean, neat and of a reasonable length for the job role. • Speak to your line manager regarding ordering appropriate uniform.

(PHL Employee Handbook, P. 19)

A message from your colleagues

Hi there – Welcome to the team! I enjoy working at PHL because every day is the unknown. It is an exciting place to work! From experience, it may seem at first that there is a lot to learn but you are not on your own, we are a team here and we help one another.

Brogan Kirkby-Bott, Non-clinical Team

Being part of the bank team is perfect whilst being a student at University. I have been able to develop my skills working as a team in a fast-paced environment; this will help me when I graduate next year. At PHL you will be given many great training opportunities to develop your skills. It is also very rewarding knowing that you are helping patients in their time of need. Take every opportunity you can!

Russell White, Non-clinical Team

I have worked here since autumn 2014 and I enjoy it just as much now as when I started. As a team we strive to provide a welcoming atmosphere and this enables us to build great interactions and a good rapport with our patients. Whilst working here, don’t be afraid to ask for help, we are all forever learning. Welcome to the family!

Julia Morley, Non-clinical Team

Thank you for joining us!

Thank you joining us. We really do hope that you will enjoy your time working with Partnering Health Limited. It is important to remember at PHL we are one team and here to help one another. If you do have any problems or any questions, please ask. Your colleagues and managers will be more than willing to help you. We want to establish a FUN working atmosphere where employees enjoy their role and want to come to work! Welcome to the team!