Indian IT Service Industry and Internet of Things

1 Indian IT Industry & Internet of Things Submitted as Minor Project Prateek Gupta| Institute of Management| Banaras Hindu University

IT Services Industry & Internet of Things A Survey of Indian IT Service Companies to Understand their Direction in Wake of Internet of Things Phenomena


Content 05

Section 1 Introduction & Background 09 Section 2 Research Methodology 11 Section 3 Survey & Analysis of IT Service Companies 27 Section 4 Key Findings & Suggestions 29 Section 5 Limitations and Scope for Further Research 30 Section 6 References


-------------------------------------------------------------------------------------------------------------------------------------------------------------- Morgan, Jacob. "A Simple Explanation Of 'The Internet Of Things". Forbes.com. N.p., 2016. Web. 10 Apr. 2016. [http://www.forbes.com/sites/jacobmorgan/2014/05/13/simple-explanation-internet-things-that-anyone-can-understand/#2056abe06828] Aggarwal, Varun. "India's First Internet Of Things Policy To Focus On Zero Defect, Zero Effect". timesofindia-economictimes. N.p., 2014. Web. 10 Apr. 2016.[http://articles.economictimes.indiatimes.com/2015-04-10/news/61017670_1_iot-m-sips-draft-policy]

A brief background of Internet of Things Phenomena and IT Service sector in India

Internet of things is the concept of basically connecting any device with an on and off switch to the Internet (and/or to each other). This includes everything from cell phones, coffee makers, washing machines, headphones, lamps, wearable devices and almost anything else you can think of. This also applies to components of machines, for example a jet engine of an airplane or the drill of an oil rig. As I mentioned, if it has an on and off switch then chances are it can be a part of the IoT. The analyst firm Gartner says that by 2020 there will even estimate this number to be much higher, over 100 billion). The people). The relationship will be between people-people, people-things, and things-things. The new rule for the future many connected devices talking to each other? There are many examples for what this might look like or what the potential value might be. Say for example you are on your way to a meeting; your car could have access to your calendar and already know the best route to take. If the traffic is heavy your car might send a text to the other party notifying them that you will be late. What if your alarm clock wakes up you at 6 a.m. and then notifies your coffee maker to start brewing coffee for you? What if your office equipment knew when it was running low on supplies and automatically re-ordered more? What if the wearable device you used in the workplace could tell you when and where you were most active and productive and shared that information with other devices that you used while working? All this, and more can be made possible with the help of Internet of Things. Indian government has also taken notice of IoT Phenomena, According to a document titled 'Draft policy on Internet of Things', which is published by the department of electronics and information technology, the government will setup projects using IoT for planning preventive and in-time maintenance for equipment in various manufacturing verticals.


Concept Representation of Internet of things

Moreover, the Centre of Excellence for Internet of Things (CoE-IoT) will host IoT incubation infrastructure to support start-ups, SMEs, students and other innovators based on membership and support from design to prototype in productizing their ideas. In October, DeitY had invited public opinion on how to improve the draft policy to create ecosystem for IoT industry in the country. The objective of the policy is to create an IoT industry in India worth $15 billion by 2020 and to increase the connected devices from around 200 million to over 2.7 billion by 2020.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Aggarwal, Varun. "India's First Internet Of Things Policy To Focus On Zero Defect, Zero Effect". timesofindia-economictimes. N.p., 2014. Web. 10 Apr. 2016.[http://articles.economictimes.indiatimes.com/2015-04-10/news/61017670_1_iot-m-sips-draft-policy] Image Credits: [http://blogs-images.forbes.com/jacobmorgan/files/2014/05/libelium_smart_world_infographic_big.png]


technology and its various overall GDP, making it the fifth largest industry in India. In the 2014/15 financial year alone, the IT industry in India generated an annual revenue of around 120 billion U.S. dollars, a significant increase from around 60 billion U.S. dollars in 2008/09. Of this revenue in 2015, the majority, 98.1 billion U.S. dollars, was generated in exports, while domestic revenue totalled more than 20 billion U.S. dollars. As the IT industry in India continues to increase, end-user spending on the market is also forecast to rise, albeit slowly. IT end-user spending in the country stood at 67.4 billion U.S. dollars in 2013 and this figure is projected to hit 79 billion U.S. dollars by the end of 2016. About a third of this spending in 2016 will be in the devices market, with telecommunications services accounting for another third - approximately 29 billion U.S. dollars. Some of the biggest IT service providers in India include IBM and HP, as well as Indian-based companies, Wipro and Tata Consultancy Services (TCS). Overall, in 2013, the IT industry in India provided direct employment to 3 million people and indirect employment to almost 10 million. Of these employees, over 275,000 worked for TCS and a further 156,700 worked at Infosys, based in Bangalore. TCS is the largest India-based IT services company with its revenue reaching 979 billion Indian rupees in 2015 (roughly 14.5 billion U.S. dollars). This largest IT services providers, by revenue.

IT Services Industry in India

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "IT Industry In India". www.statista.com. N.p., 2016. Web. 10 Apr. 2016. [http://www.statista.com/topics/2256/it-industry-in-india] Image Credits: [http://images.nasscom.org/sites/default/files/userfiles/image/Mar13_STR_graph2.jpg]


services companies. At least for some, warns Joe Barkai. Product and Market Strategist and Catalyst. three largest software firms: Tata Consultancy Services (TCS), Infosys and Wipro is being challenged. As reported by the International Business Times Cognizant Technology Solutions did more business in calendar year 2015 than all three put together. The big wave of the data centre consolidations and upgrades is mostly over. Virtualization and migration and weakened the growth in the BPO business. In essence, the IT service companies were cannibalizing their own business. Companies are digitizing their value chain. Wireless sensors, wearable devices, integration frameworks, dashboard development tools, analytics software the market is flooded with Internet of Things (IoT) no one vendor can offer a complete implementation on its own.

IoT may be the lifeline for Indian IT Services companies seeking to expand their portfolio and endeavour into new markets. To capitalize on this opportunity, IT services companies will have to shift from their traditional human-based operating model and accounting practices to an outcome based digital transformation model, which will undoubtedly strain parts of these well-oiled companies.

of the condition and taking IoT as next opportunity. Six big IT services providers are using IoT applications, many of these in partnerships with start-ups too, to help clients

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Barkai, Joe. "The Internet Of Things: A Lifeline For Indian IT Services Companies? - Joe Barkai". Joebarkai.com. N.p., 2016. Web. 10 Apr. 2016. [http://joebarkai.com/iot-lifeline-for-indian-it-services-companies] Menezes, Beryl. "IT Firms Warm Up To Internet Of Things". http://www.livemint.com/. N.p., 2014. Web. 10 Apr. 2016.[ http://www.livemint.com/Industry/pHMdHoSiRVHCmLLqro8G8M/IT-firms-warm-up-to-Internet-of-Things.html]


-------------------------------------------------------------------------------------------------------------------------------------------------------------- "Exploratory Research". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Exploratory_research]

Research Approach, Project Objectives, Sample Design, Data Sources and Approach to Analysis.

Research Approach The design of this study began when I first read the report by Joe Barkai, The Internet of Things: A Lifeline for Indian IT Services Companiesinterest in digital technologies that affect day-to-day life coupled with my experience in TCS, an IT Services provider, lead me to this project. As the purpose of research is to gain new insights and gain familiarity phenomena in India with little literature available for same, it was decided to take an Exploratory approach. Since IoT is relatively new to Indian IT industry, an exploratory approach was considered to better understand the situation and it is expected that this project will pave way for further studies to understand the relationship in detail. Project Objectives The objectives of this project are twofold: Firstly, it wants to serve as a guide for young professionals who want to pursue a career in IT Services industry of India and are looking to make use of opportunity that Internet of Things is supposed to provide in coming decade. Secondly, it aims to provide suggestions to Small and Medium Enterprises in field of IT Services and Consulting as to where big players are directed towards and more importantly, where they are not paying attention.


Sample Design The population for this project is entire IT industry of India, but due to resource and time constrains, a sample is designed for this study. The sample should be such that it represents the direction of IT indusus understand the phenomena better. Hence, Top 5 IT Services companies of India (according to NASSCOM Industry Rankings, 2014-15) are taken for purpose of this project study. These companies are as follows: 1. Tata Consultancy Services Ltd. 2. Infosys Ltd. 3. Wipro Ltd. 4. HCL Technologies Ltd. 5. Tech Mahindra Ltd. It is hoped that the direction taken by these companies in light of IoT phenomena will represent the general direction of IT services industry. Data Sources As common to exploratory researches, this project also makes heavy use of secondary data available through company website, press releases of the company, white papers published by the company, blogs hosted by company and news articles available on web. Every caution is taken to refer only authentic data sources so as to avoid any discrepancies in research. Approach to Analysis Since the nature of data collected is qualitative, and nature of study is to find the general direction of IT Services industry, Thematic Analysis supposed to work suitably in this research. For this study, we will use Pre-Set themes designed before data collection to ease the process of data collection as well as assist in systematic analysis of data. The themes decided for analysis are as follows: 1. Services offered by the companies. 2. Projects undertaken by the companies. 3. White papers published, Press releases and other resources published by companies. Data collected within these themes will be analysed to help achieve research objectives.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "Industry Rankings | NASSCOM". Nasscom.in. N.p., 2016. Web. 10 Apr. 2016.[http://www.nasscom.in/industry-ranking] "Analyze Qualitative Data « Pell Institute". Toolkit.pellinstitute.org. N.p., 2016. Web. 10 Apr. 2016. [http://toolkit.pellinstitute.org/evaluation-guide/analyze/analyze-qualitative-data/]


-------------------------------------------------------------------------------------------------------------------------------------------------------------- Image Credits: [https://upload.wikimedia.org/wikipedia/commons/thumb/9/99/TATA_Consultancy_Services_Logo_blue.svg/2000px-TATA_Consultancy_Services_Logo_blue.svg.png] "Tata Consultancy Services". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Tata_Consultancy_Services] "Internet Of Things (Iot) Solutions". Tcs.com. N.p., 2016. Web. 10 Apr. 2016.[http://www.tcs.com/digital-enterprise/Pages/Internet-of-Things(IoT)-Solutions.aspx]

Snapshot: Tata Consultancy Services Limited is an Indian multinational information technology service, consulting and business solutions company headquartered in Mumbai, Maharashtra. It is a subsidiary of the Tata Group and operates in 46 countries. TCS and its 67 subsidiaries provide a wide range of information technology-related products and services including application development, business process outsourcing, capacity planning, consulting, enterprise software, hardware sizing, payment processing, software management and technology education services. Services Offered:

Service offerings include the following: IoT Consulting: TCS has a comprehensive IoT framework that covers areas from understanding business needs to the IoT development and execution strategy with a clearly defined roadmap. IoT Implementation: The offerings include Sensor Data Analytics, Mobile apps for Sensor data, Machine learning & AI and Sensor Applications Cloud deployment. Our services include integration and implementation of partner products, and system integration. IoT Management: Services include, device management, end to end security, Big data services, Cloud enablement and APIfication of sensor data.

A survey of TCS, Infosys, Wipro, HCL and Tech Mahindra finding their services offered, projects undertaken and other published resources in field of IoT.


Projects Undertaken: Integrated Service Marketing Initiative for a Large Automobile Manufacturer from US TCS helped a large automobile manufacturer migrate its legacy campaign management system to a customer-centric integrated campaign management platform to track customers during the customer lifecycle journey and improve the overall campaign efficiency. TCS developed a mobile business travel solution for a leading global airline alliance to provide an enhanced and superior travel experience to all its member travellers. The client, a large airline based in Southeast Asia, needed to improve operational efficiencies and optimize costs in order to stay competitive. TCS introduced Knome, a social collaboration platform, to facilitate streamlining of operations through seamless flow of both tacit and explicit knowledge within the enterprise. app enhances the travel experience for the customers of an airline alliance superior travel experience to all its member travellers, while considerably elevating its brand value. White Papers, Press Release and other resources: Unlocking the Value of Internet of Things (IoT) - A Platform Approach Prateep Misra, Dr. Arpan Pal, Dr. Balamuralidhar P, Sandeep Saxena, and Sripriya R, TCS (Today the IoT landscape looks fragmented, with disparate devices, information, and platforms from a range of vendors. IoT services are largely provided by device manufacturers. However, businesses need to engage with different devices and applications. How can such complexity be handled? We believe that a strong backbone that enables many functions is crucial to the delivery of IoT services. If your company wants to offer sensor based services, such as healthcare monitoring, or help your transport and logistics department trace vehicles or packages, you need a platform that allows device monitoring, application development, and data management. This threatens to lock down the realization of value from the IoT. Interoperability holds the key. While there are attempts to develop protocols and standards, we believe that a central piece is a versatile Business to Business (B2B) sensor cloud platform that enables sensor data management as well as application building. This paper demonstrates the need for such a

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "Digital Enterprise: Client Success Stories". Tcs.com. N.p., 2016. Web. 10 Apr. 2016. [http://www.tcs.com/digital-enterprise/client-successes/Pages/default.aspx] Unlocking the Value of Internet of Things (IoT) - A Platform Approach [http://www.tcs.com/about/research/resources/Pages/Internet-of-Things-Platform-Approach.aspx]


Leveraging Internet of Things to revolutionize Healthcare and Wellness By Prabhu Venkatramanan and Iyappan Rathina, Healthcare, TCS The healthcare industry is undergoing a huge transformation in a bid to move towards affordable, accessible and quality care. New applications and use cases, a result of cutting edge technology innovations, are being developed to address changing industry needs. Standards organizations are also working towards building communication compatibility among the wide range of devices that have operated independently thus far. In order to maintain a competitive advantage, organizations will have to leverage the potential of IoT and adopt IoT driven systems and processes. This model of healthcare, which heavily relies on patient participation and subsequent data analysis by microprocessors and microcontrollers, is set to change the way health services are delivered. The customer centric transformation is being fuelled by the need for innovation and disruption in healthcare. IoT is here to stay, and will continue to evolve fast, leading to impactful and positive changes for all stakeholders in the healthcare industry. Internet of Things in Manufacturing: Driving Revenue and Improving Operations Sponsored by TCS, Authored by IDC The white paper says as four technology areas (low-cost sensors, reliable and affordable communication, big data and analytics, and storage) and their convergence, the possibilities open up for significant business benefit to manufacturers. The opportunities can be split into two broad categories: using the technology to improve the process or using the technology to enhance a company's products. They further suggest companies to look for a provider at the earliest stages that can assist in evaluating opportunities and that can stay with you through the systems integration and implementation stages. The opportunities to harvest business value from IoT technologies are numerous for manufacturers. Understanding which are best for your company should be a top priority. Internet of Things: The complete re-imaginative force. TCS Global Trend Study-July2015 The Report sheds light on four core issues: the next few years? Moreover, what exactly are they investing in? What IoT technologies are companies using, and what are they doing with them? In what aspects of their business are they using them (marketing, sales, service, supply chain, and so on), and how have they improved functional performance (if at all)? Has the IoT enabled some companies to fundamentally change their business models the very products and services they offer, and thus how they make money? If so, how? What are the key lessons companies have learned in trying to make money from their IoT initiatives either by generating new revenue or reducing costs? What differentiates the companies that have generated the greatest revenue from the IoT from the ones that have yielded the least?

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Leveraging Internet of Things to revolutionize Healthcare and Wellness [http://www.tcs.com/resources/white_papers/Pages/Revolutionizing-IoT-Healthcare-Wellness.aspx] Internet of Things in Manufacturing: Driving Revenue and Improving Operations [http://www.tcs.com/resources/white_papers/Pages/Internet-of-Things.aspx] Internet of Things: The complete re-imaginative force. TCS Global Trend Study-July2015 [http://www.tcs.com/SiteCollectionDocuments/White%20Papers/Internet-of-Things-The-Complete-Reimaginative-Force.pdf]


Snapshot: Infosys Limited is an Indian multinational corporation that provides business consulting, information technology, research, development, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka. It provides software development, maintenance and independent validation services to companies in banking, finance, insurance, manufacturing and other domains.

Services Offered: -system integrators, we bring together established technology providers, domain specific IP providers and start-ups to develop innovative IoT solutions. As an Ecosystem Integrator Infosys will be a one-stop-shop for solution realization. Our IoT offerings span across:

Enterprise IoT Consumer IoT Smart Systems These solutions span platforms, consulting services, system integration offerings, embedded and hardware solutions, and requirements definition. Projects Undertaken:

An oil and gas major asked Infosys to design a predictive failure methodology for equipment used in exploration and production. So, we set up real-time monitoring of equipment by enabling sensor data and communication, thereby reducing unplanned downtimes. A lea help to minimize accidents of their vehicles. So, we co-created a POC to reduce visual, manual, and cognitive distractions to ensure a safer driving experience. Reduced turnaround time by 15% for an oil-field service major. Using RFID based asset tracking system. Improved teen driving behaviour for an insurance major, through an analytics based solution on driving data. Analysed driving behaviour and score for an analytics major using a cloud and mobility based telematics system.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Image Credits: [http://www.researchandinnovation.ie/wp-content/uploads/2015/12/Infosys-hiring-plan.png] "Infosys". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[https://en.wikipedia.org/wiki/Infosys] Infosys. "Internet Of Things (Iot) - Service Offerings | Infosys". Infosys.com. N.p., 2016. Web. 10 Apr. 2016. [ https://www.infosys.com/engineering-services/iot/service-offerings/] Infosys. "Internet Of Things (Iot) Projects Undertaken | Infosys". Infosys.com. N.p., 2016. Web. 10 Apr. 2016. [https://www.infosys.com/engineering-services/iot/]


White Papers, Press Release and other resources: IoT is an ecosystem play Jayraj Nair, Head of IoT Practice, and AVP - Engineering Services, Infosys, speaks about the various IoT offerings that Infosys provides - such as asset efficiency, connected solutions, and SMART ecosystem. He sheds light on how values and outcomes delivered to customers are the basic best practices around industrial internet. He further comments that all connected devices produce a ton of data and can be used to create insights, and values in terms of outcomes of new services, new business models, new optimizations, etc. Jayraj emphasizes that IoT is clearly an ecosystem play, so there is a need to collaborate, coordinate, and work well with multiple partners. In addition, he talks on how Infosys works with different ecosystem partners, and collaborates with the Industrial Internet Consortium (IIC) to work with many industry partners. You can also hear his views about Infosys Asset Efficiency Testbed, which helps in monitoring, controlling, and optimizing the value of critical assets. Infosys Factory Visibility solution: From Shop Floor to Top Floor, Making the invisible Visible Today factories are no longer the collection of physical assets, they are combination of physical assets. They are a combination of visible hardware and invisible electronics, sensors, data storage, processing, software and connectivity that is fundamentally changing everything about the way in which physical assets are managed. The industry has moved from an age of isolated mechanized machinery and electrical products to be an accumulation of complex cyber-physical systems. Almost every process and activity in an asset intensive today involves data. Additionally, the rapid adoption information, in fact much of this data goes unused. And worse still, some think bad data is worse than no data at all. Reshaping the world with Software: Game-changing opportunities powered by Industry 4.0 Infosys is specially focusing on Industry 4.0, in this white paper it talks about Industry 4.0 which is a collective term embracing a number of contemporary automation, data exchange and manufacturing technologies. It had been defined as 'a collective term for technologies and concepts of value chain organization' which draws together Cyber-Physical Systems, the Internet of Things and the Internet of Services. Industry 4.0 facilitates the vision and execution of a "Smart Factory". Within the modular structured Smart Factories of Industry 4.0, cyber-physical systems monitor physical processes, create a virtual copy of the physical world and make decentralized decisions. Over the Internet of Things, cyber-physical systems communicate and cooperate with each other and with humans in real time, and via the Internet of Services, both internal and cross-organizational services are offered and utilized by participants of the value chain.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- IoT is an ecosystem play [https://www.infosys.com/engineering-services/iot/features-opinions/#] Infosys Factory Visibility solution: From Shop Floor to Top Floor, Making the invisible Visible [https://www.infosys.com/engineering-services/white-papers/Documents/factory-visibility.pdf] Reshaping the world with Software: Game-changing opportunities powered by Industry 4.0 [https://www.infosys.com/engineering-services/iot/resources/Documents/reshaping-world-software.pdf]


Infosys Environment, Health and Safety solution: Is your workplace safety a differentiator? In this white paper, Infosys discusses Industrial health and safety management. It talks about the advent of advanced technologies-which include elements for environmental monitoring, biometric sensing, process monitoring and machinery condition monitoring-makes it possible to take environmental health and safety to new heights. But amplifying people and processes with right digital technologies and devices to help make smarter and faster decisions is no simple task, Infosys wants to help in that

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Infosys Environment, Health and Safety solution: Is your workplace safety a differentiator? [https://www.infosys.com/engineering-services/white-papers/Documents/environment-health-safety.pdf]


Snapshot: Wipro Limited is an Indian out-sourcing services corporation headquartered in Bangalore, India. In 2013, Wipro demerged its non-IT businesses into a separate companies to bring in more focus on independent businesses. Wipro Limited is a global company provider of comprehensive IT solutions and services, including Systems Integration, Consulting, Information Systems outsourcing, IT-enabled services, R&D services, re-seller of desktops, servers, notebooks, storage products, networking solutions and packaged software for international brands Services Provided: At Wipro, we leverage our technology expertise, IP solutions, deep industry-specific knowledge, strong partner ecosystem and a robust delivery mechanism, to take your business to new heights. Our end-to-end capabilities include: Consulting & Advisory: Formulating an IoT strategy and getting you set in the right direction. Device & Module Engineering Enabling you with the right sensors, modules, devices & connectivity to acquire optimal data from your assets. System Integration Getting your systems, machines, processes, communication networks and enterprise to seamlessly talk to each other. Platform & Applications Building the right storage, analytics, security platforms and business applications to help you derive superior gains from your IoT investments Operations & Managed Services Taking care of all your business operations and back-office infrastructure needs with domain / data experts, so that you can focus on growing your core business

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Image Credits: [https://upload.wikimedia.org/wikipedia/en/thumb/3/3c/Wipro_Logo.svg/1024px-Wipro_Logo.svg.png] "Internet Of Things". Wipro. N.p., 2016. Web. 10 Apr. 2016.[ http://www.wipro.com/documents/internet-of-things.pdf] "Wipro". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Wipro]


Projects Undertaken: Heavy Equipment Asset Tracking: The smart way to care for your machines Scheduled maintenance & reduced machine downtime

Predictive analytics to diagnose problems and take correction action at a nascent stage Longer machine life Condition based monitoring to track up to 500 machine parameters and fix anomalies Spare part management Accurate forecasting and timely delivery of critical parts Effective Resource Management Reliable Planning & Deployment of Service Technicians Enterprise Mobility Data stored in cloud accessible on multiple devices Remote fleet tracking: Be in control of your business. Anytime, anywhere on any device. Real time consolidated view of all vehicles Optimize capacity utilization Combine deliveries and chart optimal delivery routes in real-time to boost driver productivity and asset utilization Eliminate downtime Preventive & Predictive Maintenance to maximize vehicle availability Enhance Fleet Security Monitor Driver Behaviour & Remotely Disable Vehicles to prevent theft and fraud Spares management Accurate parts planning and timely delivery of critical spares

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "Internet Of Things". Wipro. N.p., 2016. Web. 10 Apr. 2016.[ http://www.wipro.com/documents/internet-of-things.pdf]


IOT DELIVERS 15% SAVINGS FOR A HEAVY EQUIPMENT MANUFACTURER The client is one of the leading manufacturers of heavy earth moving equipment globally, with factories in more than 20 countries and presence in more than 150 countries. The client is expected to have 16000+ machines in the field, over the next 5 years THE OPPORTUNITY The client had a non-scalable IT solution and the traceability with respect to warranty management was poor. Since the machine was leased which is a primary stream of sales, the dealer had no visibility of his assets, which led to poor dealer portability. Also, due to service and spare mismanagement there was a significant revenue loss being incurred. Due to competitive landscape the client needed a solution to address these challenges and create a differentiated value proposition among its customers. SOLUTION Wipro brought in its global knowledge network, industry expertise and highly-skilled teams to deliver a service transformation platform. The overall transformation helped the customer achieve reduced downtime, optimal inventory storage, a constant stream of revenue from the service and spare segment, leading to margin and revenue improvements. Enable eld to capture and communicate vital data pertaining to health, usage, performance and security (parameters like Location, theft etc.) Implementation of end-to-end service-level guarantees by leveraging agility of SaaS business enablement Integration of data entities like Asset class proles, service data into the ECIV based on the common data model Installation of sensors that enabled geo-fencing and time-fencing Synchronization of equipment data Built models around preventive maintenance, wear and tear prediction, warranty fraud detection, dealer performance, spare part inventory management etc.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "Internet Of Things". Wipro. N.p., 2016. Web. 10 Apr. 2016.[ http://www.wipro.com/documents/Internet-of-Things.pdf]


White Papers, Press Release and Other resources: Internet of Things: Entering the Realm of Science Fiction Recent advances in networking and communication technologies have led to the emergence of the Internet of Things a deeply interconnected web of machines. A wide range of consumer devices are now equipped with sophisticated sensors to track user behaviour and preferences. Car makers, healthcare firms, utilities companies are all rising to the challenge and making teveryday lives better for people across the globe. IoT-enabled devices are likely to transform the lives of consumers and enterprises alike in the coming years. The full potential of the synergies between connected devices is yet to be discovered. However, there is also a significant level of uncertainty surrounding the adoption and penetration of these machines. In such a scenario, it can be beneficial for manufacturers to partner with an experienced service provider to offset some of the risks associated with converting everyday devices to IoT Wipro and Software AG Announce Joint Development of Internet of Things Solutions for Smart, Connected Products The solution platform enables enterprises to understand how customers use their products in real-time and adapt dynamically through streaming analytics. Wipro Ltd. (NYSE: WIT), a leading global information technology, consulting and business process services company and Software AG (Frankfurt TecDAX: SOW), today announced a joint solution platform for streaming analytics that provides real-time actionable intelligence for the Internet of Things (IoT) market. To address the huge market potential created by streaming analytics in conjunction with IoT and other emerging technologies, Wipro and Software AG have come up with a solution that provides enterprises with a competitive edge by responding to events in real-time with unlimited scalability. Wipro has developed a streaming analytics based IoT solution platform, with a Data Streaming Analytics product suite. The platform provides enterprises with a fast and easy entry into the vast Analytics product suite which is designed to integrate, capture, analyze and respond to IoT data. The solution components include a real-time analytics engine, in memory database technology, a real-time user interface and mashup technologies. These components are proven to scale in high speed and big data environments, in various industries such as financial services, manufacturing, supply chain and telecommunications.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Internet of Things: Entering the Realm of Science Fiction [http://www.wipro.com/documents/internet-of-things-entering-the-realm-of-science-fiction.pdf] Wipro and Software AG Announce Joint Development of Internet of Things Solutions for Smart, Connected Products [http://www.wipro.com/newsroom/press-releases/Wipro-and-Software-AG-announce-joint-development-of-Internet-of-Things-solutions-for-smart-connected-products/]


Snapshot: HCL Technologies Limited is a multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. HCL Technologies (often called Hindustan Computers Limited) offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO). Services Offered: Define: Consultation on the IoT solution to be architected. The RFP / Specification development for the complete system. Partner Selection, Roadmap, Business Models. Build: Innovation, Enablement & development of smart products and Experience applications for specific industry use cases. Remote data supply chain for data collection, monitoring & analysis for offering value added services for end users and decision support systems for enterprises enabled by standard industry platforms & tools. Enterprise Application Integration for seamless value creation across business functions. Run: Manage & run the complete system to ensure 100% uptime, comprehensive reporting, delivering key business metrics and outstanding value.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Image Credits: [http://www.cronfron.com/wp-content/uploads/2015/09/[email protected]_.gif] "HCL Technologies". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/HCL_Technologies] "Internet Of Things (Iot) - Service Offerings". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.hcltech.com/IoT/internet-of-things-iot-services-and-offerings.html]


Projects Undertaken: CREATION OF GLOBAL IOT PLATFORM THROUGH A COMPLEX ECOSYSTEM HCL helped a leading global office automation vendor with the creation of a service delivery platform that provides, customer management, Reseller management & Remote monitoring functionalities. HCL Created a Global Alert and Visualization System, along with a Data and Notification collection and inference engine, which allows remote monitoring of devices. It helped reduce the go-to-market time by 40%. TAKING INNOVATION TO HOMES HCL wins coveted Technology Innovation Accelerated (TIA) award at IDF 2014. HCL showcased a few key features of its Building Automation Solution like monitoring energy consumption trends, tracking occupants comfort level, smart watch integration White Papers, Press Release and Other resources: HCL UNVEILS STRATEGIC INITIATIVE TO ACCELERATE IOT ADOPTION HCL and IBM to set up an Incubation Centre to jointly develop IoT Solutions. Together, HCL and IBM will initially focus on specific verticals including Industrial & Manufacturing and Smart Facilities to co-Inventory Management, smart building & facilities heritage in Engineering R&D Services, global systems integration expertise supported with strong infrastructure lytics. Through their joint efforts, the two companies will enable seamless integration of device, connectivity, data platform and analytics for organizations across the world to address some of the most complex enterprise and industrial IoT challenges. HCL TECHNOLOGIES TO LAUNCH INTERNET OF THINGS (IoT) INCUBATION CENTER IN REDMOND WITH MICROSOFT HCL Technologies today announced the launch of an Internet of Things (IoT) Incubation Centre in Redmond, Washington, USA, designed to leverage Microsoft Azure IoT Suite to accelerate enterprise IoT adoption. The HCL incubation centre will build vertical solutions focused on two key growth areas: Industrial & Manufacturing and Life Sciences & Healthcare, with use cases around Industrial Automation, Remote Patient Monitoring and Fleet Management, among others. The centre will also deploy a new model of innovation leveraging real-time analytics, sensory data and rapid co-creation allowing customers to experience the impact IoT can have on their ability to create sustainable business value.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "Creation Of Global Iot Platform Through A Complex Ecosystem | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.hcltech.com/success-story/internet-of-things/creation-global-iot-platform-through-complex-ecosystem] "Taking Innovation To Homes | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[http://www.hcltech.com/success-story/internet-of-things/taking-innovation-homes] "Strategic Initiative For Internet Of Things Development | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.hcltech.com/press-releases/internet-things/hcl-unveils-strategic-initiative-accelerate-iot-adoption] "HCL TECHNOLOGIES TO LAUNCH INTERNET OF THINGS (Iot) INCUBATION CENTER IN REDMOND WITH MICROSOFT | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.hcltech.com/press-releases/internet-things/hcl-technologies-launch-internet-things-iot-incubation-center-redmond]


WIDENING THE WEB R&D services gives it a significant advantage when it comes to seamlessly integrating machines. be created in the form of gateways where you need to connect the devices for them to communicate among themselves even before you connect them to the internet. We help companies move from a chaotic situation to a HCL has one of the biggest practices in engineering services among Indian service providers, with a run rate of over Cognizant do not disclose the revenues from this segment. In engineering services, the company is seeing its customers move from projects to a full-service end-to-end outsourcing model, and it bagged five large deals in this space during the last three quarters. uild the machines. So, they have the knowledge of operating technology and IT systems and can include the IoT component while designing new machines, or retrofit old machines to make them IoT-

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "WIDENING THE WEB | HCL Technologies". Hcltech.com. N.p., 2016. Web. 10 Apr. 2016 [http://www.hcltech.com/news/engineering-and-rd-services/widening-web]


Snapshot: Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. It is a specialist in digital transformation, consulting and business re-engineering solutions. Anand Mahindra is the founder of Tech Mahindra, which is headquartered at Pune, India. Tech Mahindra has operations in more than 51 countries with 40 sales offices and 72 delivery centres. Assessed at SEI CMMi Level 5, its software headcount stood at 72,952, BPO at 22,693 and support at 7,636 at the end of the financial year 2015. Services Offered: Platform Consulting: Platform analysis, Implementation, Integration with legacy systems. M2M Platform: Complete lifecycle management Solutions centre for Development and maintenance: Solution Conceptualization, Business Value Analysis, Estimation Solution Design, Development, Prototyping, Pilot, Commercial Launch Solutions and device testing for IoT platform E2E managed services: Tech support, contact centre etc.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- Image Credits: [https://upload.wikimedia.org/wikipedia/commons/3/34/Tech_Mahindra_New_Logo.svg] "Tech Mahindra". Wikipedia. N.p., 2016. Web. 10 Apr. 2016.[ https://en.wikipedia.org/wiki/Tech_Mahindra] "Internet Of Things (Iot) | Service Offerings | Tech Mahindra". Techmahindra.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.techmahindra.com/services/NextGenSolutions/IoT/Service-offerings.aspx]


Projects Undertaken: Some industries lend themselves more readily to change than others. One of the biggest advantages of IoT is its applicability in several industries. IoT will have huge ramifications in multiple industries and areas. The biggest opportunity for large scale improvement will, however, be its relevance in service delivery, operational analytics, intelligence, security and others. Connected Healthcare: Patient monitoring sensors, remote device control, artificial intelligence, real time information and communication can enable remote diagnostics, specialist intervention, robotics assisted surgery, etc. Connected Cars: Sensors in modern vehicles generate over a gigabyte of data every hour. While much of the data from the vehicles is unstructured, combined with collected and available data about driver preferences, usual travel times, fuel economy, average speeds, location data, data on weather/traffic/road conditions, etc., we can create some truly meaningful solutions such as Usage Based Insurance. Connected Homes/Buildings: IoT will play a major role in next generation green buildings and lifestyles by integrating energy management, home automation and security systems on a common platform. Secure, scalable Home Energy gateways that generate efficiencies in energy consumption will double as security and lifestyle platforms too. The ability to monitor and manage entire buildings and homes from remote phone/tablet based applications will be the key driver for Smart Home solutions. Connected Factories: Potential industrial applications include the ability to monitor and predict potential failures and breakdowns of critical equipment through sensor enablement and predictive analytics. Other potential benefits include telematics, fuel monitoring systems, advanced sensing and imaging technologies, remote prognostics and accident prevention. IoT can also help ensure the safety and security of remote equipment and assets through remote monitoring. All this will lead to improved plant maintenance and uptime.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- N.p., 2016. Web. 10 Apr. 2016. [http://www.mahindra.com/resources/pdf/innovation/Innovation-Internet%20of%20Future-TechM.pdf]


White Paper, Press Release and other Resources: Aeris® and Tech Mahindra Jumpstart IoT Program Offers Mobile Operators a Clear Path to Profit from the Growing Internet of Things Opportunity Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering, announced today its Jumpstart IoT service solution that provides the blueprint for mobile operators to build a scalable and profitable Internet of Things (IoT) business. -of- marketing at access, use and billing of M2M / IoT applications. Additionally, MNOs will be the repositories and distributors of data from the IoT, providing secure, controlled data access services that will fuel explosive IoT growth. Through Jumpstart IoT Aeris and Tech Mahindra are helping operators launch profitable M2M services today and sow the seeds for this Tech Mahindra and Bosch Software Innovations to create Internet of Things Ecosystem By 2022, approx. 14 billion devices are expected to be connected directly or indirectly with the internet. Tech i Bhatnagar will work with Bosch Software Innovations to develop proof of concepts and solutions that will focus on developing connected solutions for smart cities, enterprises and smart homes.

-------------------------------------------------------------------------------------------------------------------------------------------------------------- "Aeris® And Tech Mahindra Jumpstart Iot Program Offers Mobile Operators A Clear Path To Profit From The Growing Internet Of Things Opportunity". Techmahindra.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.techmahindra.com/Media/press_releases/Aeris-and-Tech-Mahindra-Jumpstart-IoT-Program-launched.aspx] "Tech Mahindra And Bosch Software Innovations To Create Internet Of Things Ecosystem". Techmahindra.com. N.p., 2016. Web. 10 Apr. 2016.[ http://www.techmahindra.com/media/press_releases/Tech_Mahindra_and_Bosch_Software_Innovations_to_create_Internet_of_Things_Ecosystem.aspx]


Key findings from the research and suggestions based on them for young professionals and SMEs

Key Findings Main findings from this survey of IT Services companies are as follows: 1. Every company that was surveyed seems to be heavily invested in Internet of Things, it seems to suggest that all talks of IoT are not just hype. 2. Almost every company that was surveyed is providing End-to-End solutions for Internet of Things I.e. Consulting, Implementation, Maintenance as well as Analytics Services for their clients. 3. Current projects undertaken by surveyed companies are with Major players of respective industries, i.e. Billion dollar companies. 4. Most important horizontal for Internet of things projects seems to be Supply Chain Management. 5. Most important verticals for Internet of things projects seems to be Heavy Industries, Telecom, Automobile and Healthcare.


Suggestions: For Young Professionals: 1. Since most of IT Service firms are providing End-to-End solutions for IoT projects, job requirements will be from technical and functional domain. Especially in functional domain, profiles for business analytics and IoT consulting should be in demand. 2. Since supply chain management comes out to be most important horizontal domain for IoT projects, developing skills and expertise in the same should be beneficial for those looking for a career in IT services and IoT. 3. Heavy Industries, Telecom, Automobile and Healthcare come out to be most important vertical domains for IoT projects, developing capabilities in the same should be an added advantage for aspirants.

For Small and Medium Enterprises in field of IT Services and Consulting:

1. Dollar firms, SMEs can focus on medium size firms and take-up their IoT Projects. 2. During the survey, not much IoT projects were found in Government Domain with any

Government focusing on Digital India, Smart Cities and Make in India campaigns and encouraging start-ups, it would be a great opportunity for SMEs to take government projects, both state and centre governments should have large number of projects in coming years. 3. Another opportunity which seems to be less explored by big players is that of development of mobile apps in conjunction with IoT, this should also be explored by SMEs.


Limitations of this research and further areas which can be taken into subsequent researches.

Limitations Main limitations of this research are as follows: 1. This research is done with secondary data because of non-accessibility of primary data to researcher as well as time constraints. If primary data, such as focus groups or a survey with strategic management of IT services companies were available, insights could have been much more valuable. 2. Only Top 5 IT Services companies registered in India are taken for survey in current research, if companies registered outside India but having significant footprint in India such as Cognizant, Accenture etc. would have been taken, it could have revealed some more insights. Scope for Further Research: Further research can be done in following: 1. A similar research with access to primary data and bigger sample including companies not registered but working in India could be done to get more accurate results. 2. Further research can be done about the requirements for job profiles suggested to young professionals in this research. 3. Further research inquiring about the scope of IoT projects in government domain can be done. 4. Further research exploring the scope of IoT projects with mobile apps development can be undertaken.


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Indian IT Service Industry and Internet of Things

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Transcript of Indian IT Service Industry and Internet of Things