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Transcript of Increasing Emotional Intelligence_PG
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ADP and the ADP logo are regist ered trademarks of ADP, LLC. ADP A more human resource. is a service mark of ADP, LLC. Copyr ight 2015 ADP, LLC . adp.com
ADP LEARNING SOLUTIONS
Training Bytes:
Increasing Emotional Intelligence
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Table of Contents
Handout #1 ................................................................................................................................ 2
Stay in Control! Managing Your Emotions at Work .................................................................... 2
Handout #2 ................................................................................................................................ 3
Handout #3 ................................................................................................................................ 4
Handout #4 ................................................................................................................................ 5
Handout #5 ................................................................................................................................ 6
Handout #6 ................................................................................................................................ 7
Handout #7 ................................................................................................................................ 8
Half Full or Half Empty? Choosing to Be Positive ...................................................................... 8
Handout #8 ................................................................................................................................ 9
Handout #9 .............................................................................................................................. 10
Handout #10 ............................................................................................................................ 11
Handout #11 ............................................................................................................................ 12
The Big Picture Keeping Things in Perspective ....................................................................... 12
Handout #12 ............................................................................................................................ 13
Handout #13 ............................................................................................................................ 14
Handout #14 ............................................................................................................................ 15
Handout #15 ............................................................................................................................ 16
Participant Guide
06/2014_PK
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #1
Program Objectives
At the end of the program, you will be able to:
Recognize what types of situations (triggers) tend to make you angry, frustrated, and
irritable
Use proven anger management techniques to diffuse emotion and refocus energy
Identify opportunities to proactively squelch anger tendencies
Stay in Control!
Managing Your Emotions at Work
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #2
Emotional Triggers
What Triggers My Emotions Why
Signs of Potential Emotional Behaviors in Others
Stay in ControlManaging Your Emotions at Work
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #3
Approaches to dealing wi th Emotional Situations
Approach Pros Cons
Avoidance
Smoothing Over
Confrontation
Collaboration
Stay in Control
Managing Your Emotions at Work
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #4
Managing Emotions
What May Have TriggeredTheir Emotional Reactions
Managing Their Emotions
Example 1
Example 2
Example 3
Other Techniques for Managing Emotions: :
Stay in ControlManaging Your Emotions at Work
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #5
Managing Emotions Exercise
What specific kinds of emotional behaviors do you encounter at work?
How do you usually react to these behaviors?
How could you manage your own emotions and reactions more effectively and
constructively?
How could you react to the emotional behaviors of others more effectively andconstructively?
Stay in ControlManaging Your Emotions at Work
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #6
Action Planning
What wil l I do differently to manage my own emotions more effectively?
Action Start Date CompletionDate
Who Else isInvolved
Stay in Control
Mana in Your Emotions at Work
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #7
Program Objectives
At the end of the program, you will be able to:
Recognize the importance of personal choice
Use proven techniques to turn seemingly negative situations into positive opportunities
Identify opportunities to be a positronic influence among peers
Half Full or Half Empty?
Choosing to Be Positive
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #8
Choosing Positive and Negative Responses
Victim Mindset / Responses Positive Mindset / Responses
Example Choosing to be Positive
Jim
Nancy
(2 examples)
Gary and Bill
Other techniques for Choosing to be Positive:
Half Full or Half Empty?
Choosing to be Positive
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #9
Being Positive Exercises
What is a negative situation youre facing at work right now or one that has the potentialfor becoming negative?
Why does the situation exist?
What will help put the situation into perspective?
What are some ways you can deal constructively with your emotions and negativereactions to the situation?
What is at least one thing you will be able to gain from the situation?
Half Full or Half Empty?
Choosing to be Positive
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #10
Action Planning
What wil l I do d ifferently to choose to be positive at work?
Action Start Date CompletionDate
Who Else isInvolved
Half Full or Half Empty?
Choosing to be Positive
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #11
Program Objectives
At the end of the program, you will be able to:
Recognize the difference between importance and urgency
Use techniques to filter information to decide what to ignore and what to act on
Know how to accept what you cant control and how and when to act on what you can
The Big Picture
Keeping Things in Perspective
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #12
Gaining Perspective on Work
Change at Work Impact on Me or Organization
The Big Picture
Keeping Things in Perspective
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #13
Techniques for Keeping Things in Perspective
Defini tion of How to determine
Important
Urgent
Example Techniques for Keeping Things in Perspective1
2
3
Other Techniques:
The Big Picture
Keeping Things in Perspective
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #14
Keeping My Job in Perspective
What I Control What I Can InfluenceWhat I Can Neither Control
Nor Influence
The Big PictureKeeping Things in Perspective
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Training Bytes: Increasing Emotional Intelligence
Copyright 2016 ADP, LLC. Proprietary and Confidential
Handout #15
Action Planning
What wil l I do differently to keep things in perspective more effectively?
Action Start DateCompletion
DateWho Else is
Involved
The Big Picture
Keeping Things in Perspective
