In the Workplace
description
Transcript of In the Workplace
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In the Workplace
Giving Receiving
Feedback
Core Skills Academy
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What is Feedback?
Feedback is information we receive from others defining their perception of us in terms of looks, actions, or things we have said.
When properly given and received it is an opportunity to expand one’s understanding and can be used as a tool for achieving positive results.
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What is Feedback? (cont.)
Feedback is seldom verbal only— it also includes
❑Emotions
❑Timing/ Location
❑Body Language
❑Other Non-verbal Cues.
All contribute to how feedback is received.
Therefore, if the intent of feedback is not positive, it is unlikely that a positive outcome will occur.
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Receiving FeedbackAs a healthcare worker
you, undoubtedly, have
received feedback both
formally during yearly
evaluations and
informally during the
normal course of your
work day and week.
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Receiving Feedback (cont.)
How do you typically react to
feedback from someone?
Think about the last time you
received feedback from a
supervisor or coworker…
Ask yourself the following
questions…..
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Receiving Feedback (cont.)
❑ Did you provide excuses as to
why you acted a certain way?❑ Did you identify other
departments or individuals that contributed to the actions?
❑ Did you simply become defensive?
OR…
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Receiving Feedback (cont.)❑ Did you listen and try
to learn as much as
you could?
❑ Did you ask questions
to define the
information?
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Receiving Feedback (cont.)
Getting the most out of
receiving feedback for
your on-the –job
performance requires
specific listening steps.
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4-steps To Good Listening For Receiving Feedback
Step 1-- Ask for details
Step 2 -- Paraphrase what you think you heard
Step 3-- Seek suggestions for future action
Step 4-- Thank the person giving the feedback
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Good Listening For Receiving Feedback (cont.)
In addition to the 4 listening points,
❑Clear your mind of all other business ❑Take time to assess if the criticism is valid
❑Consider your body language- make eye contact, appropriate facial expressions, restrict hand gestures
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Giving FeedbackAs a healthcare worker you
may be asked to provide
feedback. This means that, in
the workplace, you provide
fellow employees and team
members information about
their acts in order to help
them meet individual, group
and organizational goals.
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Giving Feedback
There are two kinds of feedback we provide : Job Performance Competency
Work-Related Behaviors Task Performance
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Setting the Environment for Feedback
A large part of providing
feedback is the way in
which the feedback is
given. Prepare yourself
for the feedback session
keeping in mind to treat
the recipient as you would
want to be treated.
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Setting the Environment for Feedback(cont.) Before you begin remember:
❑ Ensure positive intent
❑ Plan how to say what needs to be said
❑ Use specifics, not generalities
❑ Use receptive body language
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Setting the Environment for Feedback(cont.)❑ Listen!
❑ Do not become emotionally involved
❑ Encourage feedback and clarification from recipient
❑ Make sure recipient talks about him/herself----not others
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6 Steps For Giving Effective Feedback
1) Describe the specific behavior or performance you want to redirect
2) Listen to the reaction of your feedback3) Explain effect behavior/performance has on
organization4) Help feedback recipient acknowledge that a problem
exists and take responsibility5) Develop plan that helps receiver of feedback adjust to
his/her actions
6) Thank feedback recipient for his/her efforts
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Take Aways for Giving /Receiving Feedback…❑ What are key points to remember when
receiving feedback?❑ What are key points to remember when
giving feedback?
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Websites-- Giving/Receiving Feedback http://www.mindtools.com/pages/article/newTMM_98.htm
http://www.dartmouth.edu/~hrs/manager/toolkit/peoplemanagement/feedback.pdf
http://www.uwosh.edu/mentoring/faculty/giving.html