In Bloom Flower Shop
description
Transcript of In Bloom Flower Shop
PRESENTED BY:
CHAKRADHAR CHILAKAPATICHRISTINA NALLY
KHALID NOURVISHALI VELI
In Bloom Flower Shop
PROJECT SPONSOR:
JACKIE NALLY FLOWER SHOP OWNER
6982 FM 1960 RD W STE H HOUSTON, TX 77069 PHONE: (281) 397-8978 TOLL FREE: (800) 287-2249
EMAIL: [email protected]: WWW.INBLOOMFLOWERSHOP.COM
System Request
Table of Contents
BackgroundBusiness NeedExisting SystemSystem RequirementsOnline and Phone ServicesBusiness ValueIssues and Constraints
Background
Family owned business since April 2000
Employed: 2 full time floral designers 1 part time delivery driver 1 full time administrative assistant
Sales: 65% of sales are from daily retail orders 35% of sales are from wedding related services Average monthly sales are approximately $30,000
Background – Cont.
Current vendors: Pikes Peak of Texas Southern Floral Greenleaf Wholesale Florist
Customer Satisfaction Currently we satisfy our customers with completive pricing and high quality products
and services
Most profitable seasons/holidays for the business: Valentine's Day Mother's Day Christmas
PAPER BASED PROCESSING SYSTEM
THERE IS CURRENTLY NO WEBSITE FOR THE SHOP AND NO ELECTRONIC PHONE SYSTEM
ALL ORDERS ARE TAKEN OVER THE PHONE OR IN-PERSON
WE DO NOT HAVE A DATABASE TO STORE OUR DATA
Existing System
Business Need
• Increase the Sales by developing phone & online ordering systems
• Develop a website that expose our services to become nationwide
• Replace current system with a computerized system
• Meet the business growing demand
• Improve the customer services
• Cost Saving ability for loyal customers
Online and Phone Services
Online Services: Log Service Requests Customer orders and payments
confirmation Customer order inquiries and
order tracking Electronic Reminder Cards Secure online transaction
processing system Appointment Setting for Wedding
consulting Map & directions
Phone Services: Electronic Phone System to
answer all calls without waiting The choice of speaking with a
customer service representative Support many additional phone
services Recording and Tracking of all
calls Secure phone transaction
processing system
• SYSTEM SHOULD ALLOW CUSTOMER TO ADD GIFT MESSAGE TO ORDER
• SYSTEM SHOULD ALLOW CUSTOMERS TO RATE PRODUCTS AND ALSO VIEW PRODUCT RATINGS
• SYSTEM SHOULD ALLOW CUSTOMERS TO DO SECURE PAYMENT ONLINE AND BY PHONE
System Requirements
FOR CUSTOMERS:• SYSTEM SHOULD HAVE A USER
FRIENDLY INTERFACE AND THE ABILITY TO TRACK ORDERS & HAVE REMINDERS/ SPECIAL PROMOTIONS EMAILED TO REGISTERED CUSTOMERS PRIOR TO IMPORTANT HOLIDAYS
• SYSTEM SHOULD ALLOW CUSTOMERS TO BROWSE TYPES ARRANGEMENTS BY OCCASION
• SYSTEM SHOULD ALLOW CUSTOMERS TO ADD ITEMS TO SHOPPING CART
• CAPABILITY TO EXPAND THE BUSINESS AND OPENING FOR MORE STORES
• CREATE AN ELECTRONIC INVOICE FOR ALL PURCHASES SENT VIA PHONE
• SYSTEM SHOULD ALLOW EMPLOYEES TO GENERATE REPORTS:
o SALES REPORTSo PRODUCT RATINGS REPORTS
System Requirements Cont.
FOR EMPLOYEES:• DATABASE STORING INFORMATION
ON ORDERS, TIMES, CUSTOMERS, STORES, EMPLOYEES AND INVOICES
• FAST AND RELIABLE RESPONSE FOR ORDERS TO MEET INDIVIDUAL NEEDS
• ALLOW EMPLOYEES TO CHECK THE ORDER STATUS
Business Value
Conservative estimates of tangible value to the company include: $50,000 annual increase in revenue
due to increase in popularity of the shop
Reduction of wasted/perished flowers with the increase inventory sales
Intangible value to the company includes: Improved customer satisfaction due
to increased accuracy and efficiency Increased market share due to
enhanced web presence and marketing reports
• System should be user friendly• System should be up 24 x 7• System should have secure
phone and online transactions• System should be compatible
with different browsers• Training for all employees for
the new computerized system• Data entry to the new system• System should be functional
by August
Issues or Constraints
These flowers are delivered to you just for listening!
Thank You!
Any Questions? Suggestions?
Comments ? Compliments?
Chakradhar Christina Khalid Vishali