Importance of Importance of volunteer trainingvolunteer training

By Andrea DockerayBy Andrea Dockeray

Induction- Approx 2hoursInduction- Approx 2hours

Checklist (Tick Box).Checklist (Tick Box). Housekeeping/Health and Safety. Housekeeping/Health and Safety. Tour of site, fire assembly points etc.Tour of site, fire assembly points etc. Secrecy/confidentiality overview.Secrecy/confidentiality overview. Staff and volunteer charter.Staff and volunteer charter. CU Membership.CU Membership. Overview of collection procedure and Overview of collection procedure and

CU.CU.

Session 2 Training Min 2 Session 2 Training Min 2 hourshours

New volunteer- shadow a confident collector.New volunteer- shadow a confident collector. Split role into two and swap near end of session. Split role into two and swap near end of session. Continue this until collector is confident at both tasks. Continue this until collector is confident at both tasks. Brief overview of what is Money laundering, where the Brief overview of what is Money laundering, where the

suspicion form is kept and who the MLO is.suspicion form is kept and who the MLO is. Ongoing training on weekly basis.Ongoing training on weekly basis. Everyone has different abilities some may take longer Everyone has different abilities some may take longer

than others. than others. Be patientBe patient with them if this is the case. with them if this is the case. Remember they are not being paid to do this job!Remember they are not being paid to do this job!

Accredited trainingAccredited training

NVQs available via Lakes CollegeNVQs available via Lakes College If less than 5 GCSE/ O Level passes C and If less than 5 GCSE/ O Level passes C and

below.below. Customer Service.Customer Service. Advice and guidance.Advice and guidance. Admin and IT.Admin and IT. Level 2 currently available.Level 2 currently available. Must be volunteering for 3 months or equivalent Must be volunteering for 3 months or equivalent

for a min 2 hours per week.for a min 2 hours per week.

Support/MentoringSupport/Mentoring Volunteers are our backbone! Without them we would not be Volunteers are our backbone! Without them we would not be

able to function.able to function. Treated exactly the same as paid staff and directors.Treated exactly the same as paid staff and directors. Involved in the decision making via questionnaires and Involved in the decision making via questionnaires and

Bulletins & regular updates.Bulletins & regular updates. Short informal appraisals, acknowledgement of their time Short informal appraisals, acknowledgement of their time Encouragement to apply for jobs and help with CV writing and Encouragement to apply for jobs and help with CV writing and

offer of a reference if applicable. offer of a reference if applicable. Volunteers at all times must feel comfortable and part of the Volunteers at all times must feel comfortable and part of the

TEAM!TEAM! Most of all a Most of all a thank youthank you goes a long way from directors and goes a long way from directors and

staff. staff.

Successes at WEDCUSuccesses at WEDCU

Volunteers have in the last 3 years completed Volunteers have in the last 3 years completed and achieved over 18 NVQsand achieved over 18 NVQs

2 are currently working towards Customer 2 are currently working towards Customer service level 2.service level 2.

High retention of our volunteers currently over 50 High retention of our volunteers currently over 50 including directors. including directors.

Servicing 19 collection points.Servicing 19 collection points. 9 New volunteers have started in the last 5 9 New volunteers have started in the last 5

months.months. 5 volunteers have moved into paid employment 5 volunteers have moved into paid employment

in last 6 months.in last 6 months. CN newspaper award for Cumbria Best Social CN newspaper award for Cumbria Best Social

enterprise 2011enterprise 2011