ILAC Student Handbook

8/12/2019 ILAC Student Handbook

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Student Handbook

Disclaimer: While all information in this Manual is accurate at the time of publication, the contents of this handbook may besubjectto updates as communicated by the Senior Executive Team.

www.ilac.com
http://www.ilac.com/http://www.ilac.com/


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Welcome to ILAC!

Over the last 16 years ILAC has benefited from a reputation of excellence and dedication to Englishlanguage

education and university studies preparation in Canada.

We are committed to you, the student and we always strive to provide you with excellenteducation, homestay

and overall hospitality. We continue to expand our education programs to helpyou achieve your future goals.

Today hundreds of our graduates have been accepted to Canadianuniversities and many more return home to

be offered excellent international career opportunities.

At ILAC, we are all here to provide you with the best service for all your needs. We will make this an experience

that you will remember forever.

Jonathan Kolber

Executive Director

Ilan Cohen

Executive Director

Bernardo Riveros

Executive Director


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Part I: About ILAC

1.1 Company HistoryInternational Language Academy of Canada - ILAC

Founded in 1997, ILAC is an International ESL (English as Second Language) school. ILAC employs over 200

team members and enrolls over 10,000 students annually from all over the world. ILAC is a private corporation

whose Executive Directors - Jonathan Kolber, Ilan Cohen and Bernardo Riverosare activelyinvolved with the

organization.

ILAC operates two campuses in Canada: Toronto and Vancouver.

Since its inception ILAC has grown to become a leader in ESL education in Canada as measured in thesize of

the programs and the number of students it attracts. ILAC has also earned numerous awards recognizing

the quality and services that it provides and is accredited by Languages Canada, the ESL accreditation bodyin Canada.

ILAC is the first school in the world to win the prestigious LTM Lifetime Superstar Award, in recognition for

winning the LTM Star English Language School North America Award 5 years in a row.

ILAC has been selected as a Regional Finalist in Canada's 50 Best Managed Companies Program for 2011.

ILAC International College

As a direct response to meet student needs and our partners from around the world, we opened our vocational

career college, ILAC International College, in Toronto and will open in Vancouver in 2014. Westrive to provide

exceptional service to our students and global partners, currently offering programs in Instructor Training andCustomer Service.

1.2 Mission StatementOur mission is to become one of the worldsmost respected brands in Education.

- Jonathan Kolber

We will accomplish this by:

Maintaining the most up to date curriculum, standardized among all of our campuses. Partnering with reputable agencies and organizations to provide the most comprehensiveeducational

experience.

Creating articulation agreements with leading educational institutions throughout Canada andtheworld.


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Student Handbook Making learning a complete experience that not only focuses on learning course content but

developing the whole person

Providing our staff and students with modern functional facilities, offering amenities such aswireless internet, activities and student lounges.

Maintaining a professional, clean environment for adult learners. Offering safe and affordable accommodations in the form of homestay and residences. Running enjoyable extracurricular activities that enhance the experience at ILAC. Merging customer service and education together to create a better experience, moving awayfrom the

traditional views of education as structured, rigid and inflexible.

Creating a business that is as close as possible to human nature by building long lastingrelationships. We will make it clear that we are created by people, for people.

Constantly creating innovative, effective, and practical programs, by listening to the needs of ourStudents and Agents.

Serving as a pathway to higher education and the work place by building partnerships with universitiesand by having qualified university placement specialists.

Giving back to the community and promoting Canada as a great place to learn, live and work.1.3 Company Values

Everybody who works at ILAC believes that our success depends on students having a great experience

during their studies at ILAC.

We are focused on providing high standards in the educational sphere. We value our instructors and we look

to add people to the team who are:

Customer service orientedWe believe that customer service starts internally. Instructors and staff are expected to giveacustomer experience to students they would expect being students themselves.

Customer service also exists within our environmentall staff should treat each other with goodcustomer service, and be good examples of this.


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Passionate about teachingWe are happy to welcome onboard instructors who are passionate and enthusiastic aboutteaching

and learning, results oriented, and willing to put in consistent efforts to help students get the

maximum learning outcome during class time. We are interested in long-term employmentrelationships. ILAC welcomes educators whoare motivated to maintain high professional standards

and constantly develop their skills.ILAC is willing to help instructors with the right attitude to grow

regardless of experience level.

Positive inside the classWe encourage our instructors to build and maintain a friendly atmosphere and to use all effortsto shape

a team inside the class and to foster student integration.

An enjoyable working environment is beneficial both for students and instructors as it engenders trust,inspiration and motivates everyone to achieve higher results.

Positive outside the classWe consider ILAC to be a big family and we support the idea of keeping our team spirit positive in all

relationships between all levels of team members.

Being positive outside the classroom is no less important than positivity inside the classroom.We

would like our instructors to maintain the positive ILAC team spirit by being friendly withpeers and

supervisors and supporting a concept of open communication between instructorsandstaff.

Flexible and open to innovations and improvementsILAC operates in a highly dynamic industry and strives to provide the best educational experience for

our students. Educational demands and curriculums change over time and wevalue instructors who

understand the concept of innovation, who are open to co-operation and seek to apply new

educational approaches and put new techniques into practice.

Culturally sensitive

Students from over 70 countries study at ILAC. Our expectation is that instructors are the leaders inthe classroom in maintaining a culturally sensitive, positive and friendly atmosphere, providing

attention and showing respect to every student, reflective of anenvironment free of any

discrimination. We count on our instructors to avoid topics that could be offensive or cause

controversy during discussions in a class, to be delicate and tolerantwith culturally sensitive issues

and to show special attention to students who are shy and quiet.


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Team orientedWe believe that working as a team will help us to achieve better results and ensure our studentsget the

best experience.

ILAC instructors have created a culture of amazing co-operation. Our instructors are not onlyhighperformers focused on individual goals, but they are willing to treat all instructors as a team, to share

their knowledge, materials and experience, as well as provide mentoring forpeers who have just

started their career in teaching.

The exchange of support between staff and instructors is also at a very high level and we encourage

this atmosphere of mutual trust and co-operation to continue.

Open to communicationAs your Support Team we highly appreciate your ideas and suggestions and if you feel there is

something that could be improved to enable you to achieve better results, our doors are alwaysopen.Even if we are busy we really do want to hear from you.

Sharing concernsIf you have any issues or concerns please bring them directly to your Support Teamto discuss instead of

speaking to your peers. Complaining with your peers or keeping yourconcerns to yourself doesnt

help to improve the environment and doesntsolve theissue itself.

The best way to handle any concern or issue is to bring it to the attention of the Student Ambassador,

the DOS, or one of the Directors. All discussions will be confidential and fair to the parties involved.

1.4 ILAC FoundationThe ILAC Foundation is a non-profit division of ILAC that promotes friendship and understanding between

people of all faiths and backgrounds. Established in 2009, the ILAC Foundation is dedicated topromoting

peace through education in both Canada and abroad.

The ILAC Foundation is committed to creating a legacy of peace through international education and is

based on the principles of equity, diversity and respect.


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The ILAC Foundation Values are:

Understand global problems; Have the skills to resolve conflicts and struggle for justice non-violently; Live by international standards and human rights and equity; Appreciate cultural diversity; Respect Earth and each other.

The ILAC Foundation supports local and international initiatives that provide educational opportunitiesfor

students from around the world.

Also ILAC has donated $200,000 CAD to the Daughters for Life Foundation, a Canadian-Palestiniancharity that

provides educational and leadership opportunities for girls and women in the Middle East.

1.5 The ILAC Student Support TeamThe ILAC Management and Administrative Team

ILAC is pleased to offer our students many team members to provide support during your studies. Please feel

free to contact any ILAC staff member as you see fit but here are a few key contacts for students:

Student Ambassador

The Student Ambassador will be responsible for providing an ongoing support for students, helpingthem

with all inquiries and by ensuring a high quality customer experience; processing student registration

applications and issuing other supporting documentation in a timely fashion. Student are encouraged to

meet with a Student Ambassador about any questions related to their studies at ILAC andthe Ambassador will

be happy to direct you to the right person!

Academic Ambassador

The Academic Ambassador is the first point of contact for students and teachers at the campus. Thisrole is

designed to provide immediate response to student needs as requested or forward the information to the

responsible Assistant DOS when escalated. The Academic Ambassador providesadministrative support to the

academic department and supports the campus and academic team asrequested. You might meet with anAcademic Ambassador to discuss class changes or for academicrecords.


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Student Handbook

Part IIGeneral Information

2.1 Class HoursWinter Hours AM CLASSES Summer Hours

8.4511.45am Main Class 8.3011.30am

11.4512.00pm Lunch 11.3012.00pm

12.302.00pm Afternoon Class 12.001.30pm

2.153.45pm Power Communications Class 1.453.15pm

4.005.00pm Self-Study 3.304.30pm

*** Please note, class hours are subject to change at ILACs discretion. Please refer to your classschedule foraccurate class times.

2.2 FacilitiesMany of ILAC facilities provide filtered water (hot and cold), vending machines and microwaves for studentsuse.

Thereare several common areas in all our campuses, equipped with large tables and seats in order to

accommodate students during break and lunch times. There are also numerous restaurants, cafes,coffee shops

and fast food places close to ILAC campuses. Just ask our staff for more details or check the maps we have

available at the Activities Department.

Campus Addresses

Toronto Campuses Vancouver Campuses

920 Yonge Street, 4th

Floor, Toronto, ONM4W 3C7

688 West Hastings St., 3rd floor, Vancouver, BCV6B-1P1

771 Yonge Street, Toronto, ON

M4W 2G4

1199 West Pender Street, Vancouver, BC

V6E 2V2

101 Yorkville Avenue, Toronto, ONM5R 1C1 626 West Pender Street, Vancouver, BCV6B 1V9

Bloor Street West, Toronto, ONM4W 3E2

2.3 Social Events and ActivitiesWe believe extracurricular activities contribute greatly to your social, academic success and lastingmemories.

This gives you the opportunity to get together with new friends and to practice Englishoutside the class

familiarizing yourself with Canadian culture.

Therefore, ILAC offers local activities and social events everyday including cultural events, visits to ethnic

restaurants, movie theaters and nightclubs. We even offer several weekend trips throughout theprovince to

destination hot spots! The school also organizes sports events, including ice-skating, snow- boarding, skiing,


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Student Handbooksoccer, baseball, basketball, camping, kayaking, canoeing and biking.

Students must sign up to join the daily activity and excursions. The preference for activities with limited

vacancies will be always given to the first students who sign up or book their trip. Lists are available in the

Activities Office and monthly calendars are frequently updated and attached to the boards around the campus

and on our TV screens.

Students must know where the meeting points are and preferably arrive 15 minutes before departuretime. ILAC

will not refund students who are left behind if they are not on time for activities or trips. When going with ILAC

on an activity, students should always respect their surroundings and fellowstudents, as well as the activities

staff.

Please visit the Social Events Office during opening hours to receive more information.

2.4 Programs at ILACILAC offers a variety of programs for our students including:

Intensive English Program Power English Program Junior Program: teen summer and winter camps Cambridge Preparation Language Co-ops and Career Training Programs Academic Study Program Pre-Degree Certificate Program Pre-TESOL AM and PM classes

We also offer special programs for Advanced Students including:

TESOL TOEFL Business English Program

To learn more

about our

programs please

visit ourwebsite

atwww.ilac.com.
http://www.ilac.com/http://www.ilac.com/http://www.ilac.com/http://www.ilac.com/http://www.ilac.com/


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Student Handbook

Part IIIStudent & Academic Policies

Student Success

3.1 Student Conduct at ILAC and Workplace SettingsILAC expects students to meet and adhere to a code of conduct while completing a program of study.The list

below outlines the code of conduct that all students are expected to follow. If needed, students should request

clarification from the Instructor if they have any questions. Failure to comply with the Student Code of Conduct

and Policies outlined in the Student Handbook may result in probation, temporary removal or permanent

dismissal from ILAC. Studentis defined as including prospective students as well as those currently registered

or enrolled inany of ILACsprograms or activity.

The Code of Conduct

Expectations for Students:

Students are expected to comply with the policies outlined in this Handbook. Students are expected to speak English and comply with the English Only Policy. Attend school in accordance with the Attendance Policy; be on time! Treat all students and staff with respect. Dress according to the schoolsdress code as outlined in the Student Handbook. Treat school property with respect. ILAC is a smoke free environment. Complete all assignments and examinations on the scheduled completion dates. Students will not distribute materials within the campus and to ILAC students that have not been

approved by the school (such as brochures, 3rdparty advertisements, promotional materials, etc)

Students shall not engage in any other conduct which is determined to be detrimental or damaging tothe other students,staff members or the Institution.

The institution forbids disruptive (i.e. using cell phones in class to text) or offensive classroom behavior;bringing weapons of any kind (i.e. knives, guns) to school; bringing any alcohol or any prohibited mood

alteringsubstances/drugs to the institution; making inappropriate remarks concerning another student

or staffsethnicity, race, religion or sexual orientation and any other conduct which is determined to be

detrimental or damaging to other students, staff members or the Institution.

3.2 Student Support ServicesStudent Ambassador

The Student Ambassador will be responsible for providing an ongoing support for students, helping them with all

inquiries and by ensuring a high quality customer experience. They even conduct theorientation when you

arrive in Canada on the first day. The Ambassadorsrole is to do what it takes to support you! And most

Ambassadors can support you in your native language too!


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Student HandbookStudent Ambassadors can help with things like:

Provide health insurance information and direct you to the closest medical office whenneeded Counseling and support services outside of ILAC such as information to cultural or religious

organizations

Social support services outside of ILAC including connections to community groups Information on embassy or consulates Programming information such as pathways, general English, career focused programs Orientation to ILAC policies and procedures Vacation requests from ILAC

Academic Ambassador

The Academic Ambassador is the first point of contact for students when they have questions regarding class

changes or need support with academic information. This role is designed to provide immediate response to

student needs as requested or forward the information to the responsible Assistant DOS when escalated.

Academic Ambassadors can help with things like:

Class changes Setting up appointments with the Assistant Director of Studies for program changes Providing academic reports or attendance records Programming information such as pathways, general English, career focused programs

Assistant Director of Studies

The Assistant Director of Studies will be responsible for managing and supporting students in order for ILAC to

meet its mission of ensuring student learning and success. The ADOS is responsible for building strong

relationships with the student body through on-going support and leadership. The ADOS worksclosely with

the DOS and members of the academic department to ensure student requests arereviewed and responded to

in a timely manner.

Assistant Director of Studies can help with things like:

Class changes Handling complaints and disputes including grade appeals Providing academic reports or attendance records Assisting and approving vacation requests or program extensions Intercampus transfers Withdrawals and dismissals Programming information such as pathways, general English, career focused programs

Homestay Department

ILAC offers this optional service to students who want to live with a Canadian family while they are studying at

our school.


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Student Handbook

Your homestay provides you with a first-hand experience of Canadian home life and it is a good place for you to

practice your English. Despite the cultural differences you may come across in your new temporaryhome in

Canada, try to be open-minded about these differences. Both your host family andyou can learn a lot from each

other.

If you have any problem concerning your homestay, contact the Homestay Department of our campus.As we

also appreciate your feedback about this part of our services, we encourage you to fill out the homestay

evaluation form. We are interested in knowing your opinion about where you are staying. It is important to us

because it will help the Homestay Coordinators monitor and improve the homestay thatwe provide to our

students. Please fill out the homestay evaluation form after you have been with yourfamily for at least one

week and have had a chance to settle into your home.

Please be kind to your host family and respect their rules. Some of the basic things you must have in mind are

the following:

You are responsible for paying for any long distance calls that you make. Please buy a long distancephone card like those we sell at the Activities Department.

No guests are allowed to stay overnight, unless your host family gives you authorization for that. Please ask your host family first before making arrangements. Host families usually eat dinner at a specific time every day and they might expect you to join them. If

you are planning not to be back home before dinner, please call them.

Do not pay the family for your homestay. You pay ILAC only and then ILAC and the HomestayDepartment will pay the family! Each homestay payment covers 4 weeks of accommodation and meals.

Please make yourhomestay payments to the ILAC Homestay Department at least 2 weeks before the

end of thecurrent 4 weeks session. This guarantees that your room is reserved for you.

If you are moving from your homestay, you must give at least 2 weeks written notice to ILACbefore youmove out. The first 4 weeks of homestay are non-refundable.

You are expected to leave your homestay as soon as you complete your study at ILAC. If youwish to staylonger, please see the Homestay Department immediately to inform about yourdeparture date. Extranights of homestay after your scheduled period are charged on a daily basis.

Homestay students must agree to a minimum stay of 4 weeks and are required to advise the homestay

coordinator at least 2 weeks before a planned departure or homestay change request.

For more information, please contact your Homestay Department.

Practicum Department

The Practicum Department provides on-going support, guidance and supervision for programs that require a

practicum. Students work closely with the Department to establish host sites, deal withchallenges associated

with sites, and identify appropriate actions.

Pathways Departmentto University and Colleges

ILAC has pathway partnerships with many colleges and universities in Canada. If you wish to have more

information or guidance on where to apply or how to apply to a Canadian university or college, please see the

Pathways Department or your Student Ambassador.


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Student Handbook

Academic Policies

3.3 Admissions PolicyPolicy:

ILAC is committed to enrolling students who meet program admission criteria and who are likely tosucceed inachieving their education goals.

Procedure:

1. The institutionsrecruitment and marketing team refers all inquiries to the marketing representative.2. The marketing representative meets with the prospective student to discuss the program of interest to

outline general program information. This meeting can be conducted in person, via telephone or Skype.

3. Once the student has decided on a program of study, the marketing representative reviews theadmission criteria for the program with the student to ensure that he/she meets all of the criteria.

4. The marketing representative obtains evidence (e.g. transcript, proof of age, etc.) from the student thathe/she meets all of the programsadmission criteria and places the evidence in the student file. The

admission criteria cannot be waived by either the school or the applicant.5. After receiving evidence that the prospective student meets all of the admission a criterion, the marketing representative prepares a Student Enrolment Contract and speaks with the prospective

student to review the policies that will affect the student during his/her completion of the program of

study and to review the contract. If, after understanding their rights and responsibilities, the

prospective student wishes to sign the contract, the marketing representative may arrange for the

prospective student to meet with the student ambassador if further clarification is required in their

native language. Financial arrangements for payment of tuition and other fees are also discussed.

6. If the prospective student agrees on a financial arrangement and the program requirements, theysignthe contract and the school provides the student with the ILAC Student Handbook outlining key ILAC

policies.

Language Proficiency Requirements

ILAC offers various programs that require proficiency in English before starting the program. Please check with

the program specific admission criteria to ensure you meet the language proficiency requirements.

An ILAC potential student is required to complete an online language assessment exam to provide a projected

level placement. This level acts as the first step to determining a students language program.

On the first day at ILAC, during the orientation, the student completes an additional placement exam that

accurately determines the level placement. This exam consists of a written test, a written essay and a speaking

assessment. The scores from this exam are reviewed on the same day by the academic department and after

careful review the student is assigned a level and a class.

Students receive their class schedule before the end of the first day.

3.4 Agreement and Medical AuthorizationILAC students must understand that medical insurance is mandatory while attending ILAC. ILAC hasoffered to

each student the option to purchase medical insurance during the registration/application process. If a student

declined to purchase ILAC's medical insurance they are required to purchase their own insurance from a


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Student Handbookdifferent provider. The student must provide evidence of medical insurance.

Student disclaimer:

I do waive and release all claims against ILAC for any injury, loss, damage, accident, delay and expenses from my

participation in the program.

I release and agree to indemnify ILAC with regard to any financial obligations or liabilities that I may personally

incur or any damage or injury to the person or property of others that I may cause whileparticipating in the

program. I also understand that ILAC is not responsible for any injury or loss suffered or caused by me while

away from the school for any reason.

If I become ill, injured or incapacitated, ILAC, the host family, or the local coordinator may take such actions as

any of them considers necessary, including medical treatment for me and transporting meback to my country,

at my own expense. I understand that my participation at ILAC and in theaccommodation program may be

terminated at the sole discretion of ILAC without a refund of fees andthat I may be sent home at my expense if I

do not adhere to these rules, standards and instructions.

I agree that Canadian law shall apply to this agreement and I agree to submit to the jurisdiction ofCanadian law.I agree to pay promptly all telephone bills charged by me to the host family phone in case Idid not use a pre-

paid phone card.

3.5 Examinations, Assignments and Course Assessments PolicyGeneral English - ILAC Level Progression

A student must write both the midterm exam and final exam for each term and must achieve a minimum grade

of 80% for their coursework and demonstrate 80% attendance to move up a level (except Merit A or B). To learn

more about specific level requirements please speak with the Assistant Director of Studies.

Vocational ProgramsIt is expected that students will complete all examinations, assessments, and assignments as described in the

Course Outlines.

Passing marks will be as follows:

Final Examinations: students are required to achieve a minimum mark of 70% in all final examinations.Students are required to pass the final exam to pass the course. In the event a student fails the final

exam, s/he will be required to use a Rewrite Request.

Assessments/Assignments: students are expected to complete all assignments and assessments in thecourse. An overall mark of 70% is required to pass the course. In the event a student fails an

assignment or assessment, s/he may choose to use a Rewrite Request.

Late Assignments & Extensions

General English Classes

Students are expected to complete course assignments as identified in the course or established by the

instructor. Students are required to submit all writing assignments and failure to complete the required

coursework may result in a student having to repeat the level.


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Student Handbookand transfer feesmay apply.

Vocational Programs

Students are required to complete all courses to be considered a graduate of a program. Students arealso

required to complete the pre-requisite courses in order to continue in the subsequent courses. Students are

further required to complete all requisite courses prior to starting a practicumplacement. In the event a

student fails a course, s/he may repeat the course. Applicable course and transfer feeswill apply. A student is

able to retake a course a total of two times.

If a student disputes the course/level marks they are invited to review and work with the Grade Appeal Policy.

3.6 Co-op, Practicum and Work Experience PolicyStudents studying in a career training program may be required to complete a Practicum to ensure

consolidation of classroom based skills and an opportunity to practice the information learned in the program.

ILAC also provides Language CO-OP placements for students as an opportunity for them toenhance their English

skills learned throughout the program. ILAC seeks work experience placementsfor its students with employers

who are committed to introducing students to work in the field of studyand works with placement hosts toevaluate the studentsperformance during the placement.

If a student applies for a Co-Op Program or is placed in a Practicum the following procedures will be followed:

Procedure:

1. Work experience placements are sought through networking and direct contact by school staff.2. When a possible work experience training site is identified, the Practicum Department contacts the

proposed site to assess the commitment of the training place host to enhance student learning. The

Practicum Department representative explains the schools expectations with respect to joint evaluation

of student performance.3. If the training place host is approved to accept work experience students, the hostsname andcontactinformation are entered on the schoolsroster of work experience placement sites.

4. When a student has completed the required in-class components of the program and is ready for a workexperience placement, the Practicum Department contacts the training place host to discuss a possible

placement and training plan, and arranges an interview for the student.

5. If the student is successful at the interview, the Practicum Department prepares the Work Term Agreement and meets with the student to sign these documents. Copies of thedocuments are placed in

the studentsfile and the student is given the original documents to deliverto the training place host.

6. The Practicum Director or designate Placement Monitor notes the placement dates and plans a contactschedule for phone calls to the training place host and possible site visits within the period of the

placement.

7. At the end of the work experience placement, the Practicum Director or designate Placement Monitormeets with the training place host and the student to conduct an assessment of thestudents

performance throughout the work experience placement. The assessment is designed toinclude the

studentsperformance at the work site of the skills learned during completion of theprogram of study.

The completed assessments are signed by the Practicum Department or designatePlacement Monitor,

the training place host and the student. A copy of the assessment is given tothe training place host and

the student. The original assessment is placed in the studentsfile.


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Student Handbook3.7 Graduation Policy

In order to complete the requirements for graduation, receive an ILAC Diploma or Certificate, andattend a

Graduation Ceremony, successful ILAC graduates must have:

1. Passed all courses (including practicum/workplace) with the required minimum grade or agradedesignation of Mastery/Completion

2. Met program attendance requirements.3. An up-to-date accounts receivables balance.

Certificates and Academic Reports

At the end of your studies at ILAC, you receive one or more of the following:

Certificate of Achievement

We provide a Certificate of Achievement to students who have successfully completed the

program and have met all the necessary requirements. To receive this certificate you need tohave passed the

examinations at your level or completed all courses in the program andattended at least 80% of your classes.

Certificate of Achievement for Specialty Classes (FCA, CAE, Internships, TOEFL)

We provide a Certificate of Achievement to students who have successfully completed all required examinations

and required duration of study. A minimum of 4 weeks must be completed successfully to receive the Business

English Certificate including at least 80%attendance of classes.

Academic Report / Letter of Study

Upon request, we can provide an Academic Report / Letter of Study that states you studied atILAC. It indicates

the total number of lessons you studied per week, the length of your study,results and attendance. Please

request this through a Student Ambassador. Requests should bemade at least 48 hours prior to needing this

document.

3.8 Student Records, Photo Release, and Consent to Use of Personal Information PolicyILAC collects, uses, retains and discloses information in accordance with the Personal Information

Protection Act (PIPA). ILAC may share and disclose personal information within the institution to carryout its

mandate and operations. Information, in aggregate form only, may also be used for research purposes and

statistics. To view our privacy policy please visit:www.ilac.com/en-ca/privacy-policy

ILAC is required to submit directly to designate Provincial or Federal agencies to confirm studentattendance

and/or advancement in the program. Poor attendance and lack of progression may resultin visa removals

and a student may be asked to return to their home country.

A studentsrecord may include, as applicable, a student enrolment contract; evidence a student met all

admission requirements and entrance examinations; financial records, attendance records;documentation of

any dispute, grade appeals or dismissal; copies of study permits and practicum/workplacement information.

ILAC retains student records for a period of seven (7) years following the studentswithdrawal, dismissal or

graduation. After seven years, the student record is destroyed using a secure destruction method. ILAC
http://www.ilac.com/en-ca/privacy-policyhttp://www.ilac.com/en-ca/privacy-policyhttp://www.ilac.com/en-ca/privacy-policyhttp://www.ilac.com/en-ca/privacy-policy


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Student HandbookInternational College student files are maintained with a third party vendor for a period of 55 years.

During activities or school events, our Activities Department takes many photos to be published in our

brochures, websites, Facebook page, and other marketing materials as needed. If you do not wish to be

photographed, please contact the Activities team member and let them know. If you see your photoandwish

for it to be removed, please contact the Activities team as well and we will happily remove it for you.

Student Misconduct

3.9 Academic DishonestyPlagiarism and CheatingCheatingCheating is any form of academic dishonesty (including, but not limited to, talking to anotherstudent

during an exam, text messaging during an exam, reviewing notes during an exam, plagiarism,etc.)

PlagiarismPlagiarism occurs in two forms: (a) when you use another personsexact words or ideas asifthey

were your own, and (b) when you paraphrase anothersideas without identifying the source, thusimplying that

the ideas are your own. Cite all sources of both direct quotations and borrowed ideas andresearch.

1. Any student who is found to be cheating may immediately be dismissed from their program ofstudyor receive a grade of zero for the exam.

2. Any instances of plagiarism will result in a grade of zero on the assignment (first instance); the student may be placed on Academic Probation and have a record put in their student file. A second

instance will result in an automatic failing grade for the course and the student may bedismissed

immediately from their program of study.

If a student is confused about what constitutes cheating or plagiarism, he/she must contact theirteacher or theDirector of Studies and support will be provided. Claiming lack of knowledge will not betaken into

consideration as grounds for leniency.

If a student is suspected of Academic Misconduct, the Instructor will document the incident and inform the

Assistant Director of Studies. The student may be put directly onto Academic Probation. If a futureincidence of

academic misconduct occurs, the student may be dismissed from the program.

3.10Attendance PolicyBE ON TIME!ILAC teachers only tolerate from 0 to 10 minutes of delay after classes start. Beyond that point, classescannot

be interrupted by students arriving late.

Students cannot enter their classes more than 10 minutes after classes begin. Students cannot be late from the break (multiple lates may be considered as an absence). Students cannot enter the elective or power communication classes more than 5 minutes afterclasses

begin.


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Student Handbookproof that you are leaving the country early by showing a a boarding pass. If you are attending another school

you will need to provide evidence that you meet the visa requirement; you will have to re-apply for a new Visa.

Students who have applied through an agent must contact the agent for a refund.

ILAC may be required to submit attendance and/or advancement data for all international students to the

federal government. Poor attendance, lack of progression and unlawful stays in the country may result in

visa removals and a student may be asked to return to their home country.

Refund PolicyLanguage Programs

From 2 weeks prior to start date up to 10% ofcourse

completed

60% refund

Up to 30% of course completed 40% refund

After 30% of course completed NO refund

ILAC INTERNATIONAL COLLEGE (BC) STUDENTS

REFUND POLICIESThe following refund policy applies to all TESOL Vancouver students and Customer Service Diploma Students in

Vancouver.

TESOL Vancouver is operated under ILAC International College and falls under the PCTIA Basic Education

Standards. The refund to which a student is entitled is calculated on the total tuition fees due under the

contract. Where total tuition fees have not yet been collected, the institution is not responsible for refunding

more than has been collected to date and a student may be required to make up for monies due under the

contract. If the institution has received fees in excess of the amount it is entitled to under the student

contract, the excess amount must be refunded.

Refund policy for TESOL Vancouver students:a. Refunds before the program of study begins:

i. If written notice of withdrawal is received by the institution within 7 days after thecontract is made, and before the commencement of the period of instruction specified

in the contract, the institution may retain 5% of the total tuition and fees due under

the contract to a maximum of $250.

ii. If written notice of withdrawal is received by the institution 30 days or more before thecommencement of the period of instruction specified in the contract and more than 7

days after the contract was made, the institution may retain 10% of total tuition only

due under the contract to a maximum of $1000.

iii. Subject to Section 6(a)(1) above, if written notice of withdrawal is received by theinstitution less than 30 days before the commencement of the period of instruction

specified in the contract, and more than 7 days after the contract was made, the

institution may retain 20% of the total tuition only, due under the contract to a

maximum of $1300.

b. Refunds after the program of study starts:i. If written notice of withdrawal is received by the institution or a student is dismissed

before 10% of the period of instruction specified in the contract has elapsed, the

institution may retain 30% of the tuition due under the contract.

ii. If written notice of withdrawal is received by the institution, or a student is dismissed


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Student Handbookii. in the case of a fee in excess of the amount of the fee provided for the item, the difference

between the amount of the fee for the item provided to the Superintendent and the fee

collected.

(2) A full refund is not payable in the circumstances described in paragraph 2 of subsection (1) if the

discontinuance of the vocational program coincides with the private career college ceasing to operate.

(3) A refund is not payable under paragraphs 1 to 6 of subsection (1) unless the student gives the private career

college a written demand for the refund.

(4) A refund under subsection (1) is payable by the private career college within 30 days of the day the student

delivers to the college,

(a) in the case of a rescission under section 36 of the Act, notice of the rescission; or

(b) in the case of a refund under paragraphs 2 to 6 of subsection (1), a written demand for the refund.

Partial refund where student does not commence program

26. (1) If a student is admitted to a vocational program, pays fees to the private career college in respect of the

program and subsequently does not commence the program, the college shall refund part of the fees paid bythe student in the following circumstances:

1. The student gives the college notice that he or she is withdrawing from the program before theday the vocational program commences.

2. In the case of a student who is admitted to a vocational program on the condition that thestudent meet specified admission requirements before the day the program commences, the

student fails to meet the requirements before that day.

3. The student does not attend the program during the first 14 days that follow the day theprogram commenced and the college gives written notice to the student that it is cancelling

the contract no later than 45 days after the day the program has commenced.

(2) The amount of a refund under subsection (1) shall be an amount that is equal to the full amount paid by thestudent for the vocational program, less an amount equal to the lesser of 20 per cent of the full amount of the

fee and $500.

(3) A refund under subsection (1) is payable,

(a) in the case of a refund under paragraph 1 of subsection (1), within 30 days of the day the student

gives notice of withdrawing from the program;

(b) in the case of a refund under paragraph 2 of subsection (1), within 30 days of the day the vocational

program commences; and

(c) in the case of a refund under paragraph 3 of subsection (1), within 45 days of the day the vocational

program commences.

(4) For the purposes of paragraph 3 of subsection (1), it is a condition of a contract for the provision of avocational program that the private career college may cancel the contract within 45 days of the day the

vocational program commences if the person who entered the contract with the college fails to attend the

program during the 14 days that follow the day the vocational program commences.

(5) A private career college that wishes to cancel a contract in accordance with subsection (4) shall give written

notice of the cancellation to the other party to the contract within 45 days of the day the vocational program

commences.


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Student Handbook

Partial refunds: withdrawals and expulsions after program commenced

27. (1) A private career college shall give a student who commences a vocational program a refund of part of

the fees paid in respect of the program if, at a time during the program determined under subsection (3),

(a) the student withdraws from the program after the program has commenced; or

(b) the student is expelled from the program in circumstances where the expulsion is permitted under

the private career colleges expulsion policy.

(2) This section does not apply to vocational programs described in sections 28 and 29.

(3) A private career college shall pay a partial refund under this section only if the withdrawal or expulsion from

the vocational program occurs at a time during the program determined in accordance with the following rules:

1. In the case of a vocational program that is less than 12 months in duration, the withdrawal or expulsionoccurs during the first half of the program.

2. In the case of a vocational program that is 12 months or more in duration,i. for the first 12 months in the duration of the program and for every subsequent full 12 months

in the program, the withdrawal or expulsion occurs during the first six months of that 12-

month period, andii. for any period in the duration of the vocational program remaining after the last 12-month

period referred to in subparagraph i has elapsed, the withdrawal or expulsion occurs in the first

half of the period.

(4) If the student withdraws or is expelled from a vocational program within the first half of a period referred to

in subsection (3), the amount of the refund that the private career college shall pay the student shall be equal

to the full amount of the fees paid in respect of the program less,

(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the

program and $500; and

(b) the portion of the fees in respect of the portion of the period that had elapsed at the time of the

withdrawal or expulsion.

(5) If the student withdraws or is expelled from a vocational program during the second half of a period

referred to in subsection (3), the private career college is not required to pay the student any refund in respect

of that period.

(6) A private career college shall refund the full amount of fees paid in respect of a period that had not yet

commenced at the time of the withdrawal or expulsion.

Partial refunds: distance education programs

28. (1) This section applies to a vocational program that is offered by mail, on the internet or by other similar

means.

(2) A private career college shall give a student who commences a vocational program referred to in subsection

(1) a refund of part of the fees paid in respect of the program if,

(a) the student withdraws from the program or the student is expelled from the program in

circumstances where the expulsion is permitted under the private career colleges expulsion policy;

and


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Student Handbook(b) at the time of the withdrawal or expulsion, the student has not submitted to the private career

college all examinations that are required in order to complete the program.

(3) The amount of the refund that a private career college shall give a student under subsection (1) shall be

determined in accordance with the following rules:

1. Determine the total number of segments in the vocational program for which an evaluation is required.2. Of the total number of program segments determined under paragraph 1, determine the number of

segments in respect of which an evaluation has been returned to the student.

3. The amount of the refund that the private career college shall pay the student shall be equal to the fullamount of the fees paid in respect of the program less,

i. an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect ofthe program and $500, and

ii. the portion of the fees in respect of the number of segments determined under paragraph 2.(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal

or expulsion, has been evaluated in respect of more than half of the total number of segments in the program.

Partial refunds: non-continuous programs29. (1) This section applies to a vocational program approved by the Superintendent to be provided through a

fixed number of hours of instruction over an indeterminate period of time.

(2) A private career college shall give a student who commences a vocational program referred to in subsection

(1) a refund of part of the fees paid in respect of the program if, before completing the required number of

hours of instruction,

(a) the student has given the college notice that he or she is withdrawing from the program; or

(b) the student is expelled from the program in circumstances where the expulsion is permitted under

the private career colleges expulsion policy.

(3) The amount of the refund that a private career college shall give a student under subsection (1) shall beequal to the full amount of the fees paid in respect of the program less,

(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the

program and $500; and

(b) a portion of the fees in respect of the program that is proportional to the number of hours of

instruction that have elapsed at the time of the withdrawal or expulsion.

(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal

or expulsion, has completed more than half of the required number of hours of instruction in a program.

No retention of refund

30. A private career college shall not retain, by way of deduction or set-off, any refund of fees payable to astudent under sections 25 to 29 in order to recover an amount owed by the student in respect of any service or

program other than a vocational program offered by the private career college.

Treatment of books and equipment

31. In calculating a refund under sections 25 to 29, a private career college may retain the retail cost of books

or equipment that the private career college supplied to the student if the student,


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Student Handbook(a) fails to return the books or equipment to the private career college within 10 days of the students

withdrawal or expulsion from the program, or

(b) returns the books or equipment to the private career college within the 10-day period referred to

clause (a), but fails to return it unopened or in the same state it was in when supplied.

Refund for international students

32. A notice to a private career college that is provided by or on behalf of an international student or of a

prospective international student and that states that the student has not been issued a temporary resident

visa as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed

to be,

(a) notice of a rescission of the contract for the purposes of section 36 of the Act if the notice is given

within two days of receiving a copy of the contract; and

(b) notice that the student is withdrawing from the program for the purposes of paragraph 1 of

subsection 26 (1) or clause 29 (2) (a) if the notice is received on or before half of the duration of the

program has elapsed.

Currency33. Any refund of fees that a private career college is required to pay under the Act shall be paid in Canadian

dollars.

The Student Training Completion Fund (STCF)ILAC International College (BC) Vancouver Students

PCTIA manages the Student Training Completion Fund (STCF) which is funded by contributions from registered

and accredited private career training institutions in British Columbia.

If a British Columbia institution closes unexpectedly before you have completed your program, or if the board

finds you have been misled about a key aspect of the institution or your program, you can apply for a refund of

part or all of your tuition. The PCTIA Student Support Coordinator is the best person to contact if you have any

questions about the STCF:[email protected] .

3.12Dismissal PolicyAny of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary

period:

Sexual assault. Physical assault or other violent acts committed on or off campus against any student. Verbal abuse or threats. Vandalism of school property. Theft.

Students who do not meet the expected code of conduct will be subject to the procedures outlined below which

may include immediate dismissal from the institution depending on the severity of the misconduct.

Concerns related to a studentsconduct shall be referred to the Assistant Director of Studies to processin

accordance with this Policy.
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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Student Handbook

Procedure:

1. All concerns relating to student misconduct shall be directed to the Assistant Director of Studies.Concerns may be brought by staff, students or the public.

2. The Assistant Director of Studies will arrange to meet with the student to discuss the concern(s) within 5school days of receiving the complaint. If the alleged conduct is of such a seriousnaturethat an

immediate dismissal may be warranted the Assistant Director of Studies will meet with the student assoon as possible.

3. Following the meeting with the student, the Assistant Director of Studies will conduct whateverfurtherenquiry or investigation is necessary to determine whether the concerns aresubstantiated.

4. Any necessary inquiries or investigations shall be completed within 5 school days of the initial meetingwith the student.

5. The Assistant Director of Studies will meet with the student and do one of the following:i. Determine that the concern(s) were not substantiated;ii. Determine that the concern(s) were substantiated, in whole or in part, and either:

iii. Give the student a warning setting out the consequences of further misconduct;iv. Set a probationary period with appropriate conditions; orv. Recommend that the student be dismissed from the Institution.6. The Assistant Director of Studies may prepare a written summary of the determination. A copyshall be

given to the student, a copy will be placed in the institutions complaint file, and theoriginal will be

placed in the student file.

7. If the student is issued a warning or placed on probation, the Assistant Director of Studies and thestudent both sign the written warning or probationary conditions and the student is given a copy. The

original document is placed in the studentsfile.

8. If the recommendation is to dismiss the student, the Director of Studies or Assistant Director ofStudiesof the school will meet with the student to dismiss him/her from study at the school. The Assistant

Director of Studies of the school will deliver to the student a letter of dismissal anda calculation of

refund due or tuition owing, depending on the status of the studentsfinancial account with the school.

9.

If a refund is due to the student, the financial department of school will ensure that a cheque isforwarded to the student within 30 days of the dismissal.

10. If the student owes tuition or other fees to the school, the financial department of the school mayundertake the collection of the amount owing.

3.13Dispute Resolution PolicyILAC provides an opportunity for students to resolve disputes of a serious nature in a fair and equitable manner.

The policy applies to all ILAC students who are currently enrolled or were enrolled 30 days prior to the

submitting their concern to the Assistant Director of Studies.

Procedure:

1. When a concern arises, the student should address the concern with the individual most directlyinvolved. If the student is not satisfied with the outcome at this level, the student should put his/her

concern in writing and deliver it to the Assistant Director of Studies (if the conflict exists between two

students, students are encouraged to work with one another. In the event the concern continues,

students should contact their teacher before engaging the in step 2).


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Student Handbook2. The Assistant Director of Studies will arrange to meet with the student to discuss the concern and

desired resolution as soon as possible but within five school days of receiving the students written

concern.

3. Following the meeting with the student, the Assistant Director of Studies will conduct whateverenquiries and/or investigations are necessary and appropriate to determine whether the student s

concerns are substantiated in whole or in part. Those inquiries may involve further discussion(s) withthe student either individually or with appropriate ILAC personnel.

4. The necessary enquiries and / or investigations shall be completed and a response provided in writingto all involved as soon as possible but no later than ten school days following the receipt of the

studentswritten concerns. One of the following may happen:

i. If it is determined that the studentsconcerns are not substantiated the institution will providea written explanation of the decision and deny the complaint; or

ii. If it is determined that the studentsconcerns are substantiated in whole or in part, theinstitution will propose a resolution.

iii. The response should specify the student will have five school days to appeal the decision. Acopy of the decision and all supporting materials shall be given to the student, a copy will beplaced in the institutionsStudent File, and the original will be placed in the student file.

5. If the student is not satisfied with the determination of the Assistant Director of Studies the studentmust advise the Assistant Director of Studies as soon as possible but within five school days of being

informed of the determination. The Assistant Director of Studies will immediately refer the matter to

the Director of Studies of the Institution.

6. The Director of Studies of the institution will review the matter and may meet with the student as soonas possible but within five school days of receipt of the studentsappeal.

7. The original decision will either be confirmed or varied by the Executive Director in writing within 5school days after meeting the student. At this point the InstitutionsDispute Resolution Process will be

considered exhausted.

3.14Grade Appeal PolicyILAC provides an opportunity for students to resolve disputes regarding grades in a fair and equitable manner.

The policy applies to all ILAC students who are currently enrolled or were enrolled 30 days prior to the

submitting their concern to the Assistant Director of Studies.

Procedure:

1. If a student is dissatisfied with a grade received and feels that a higher grade is warranted he/sheshould discuss with his/her instructor. The instructor will reconsider the grade and, if reasonable,

assign a different grade within 3 days of receiving the students request.

2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she shouldsubmit a written appeal or provide an oral submission of their complaint directly to the Assistant

Director of Studies.

3. The Assistant Director of Studies will obtain a copy of the assignment/test in question from the


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Student Handbookinstructor/student and will have another qualified team member conduct a review within 7 days of the

students submission.

4. If the assessment achieves a higher grade on re-mark, the higher grade will be assigned to the student.If the assessment achieves a lower grade on re-mark, the original grade will be retained.

5. Once the re-assessment is complete, the Assistant Director of Studies will review the process and, oncehis/her review is complete, the grade will be considered final and cannot be appealed.

6. The decisions on the grade appeal will be provided to students within 10 school days of ILAC s receipt ofthe written complaint.

3.15Harassment & Discrimination PolicyILAC believes that all members of the ILAC community are entitled to work and learn in an environment free

from harassment and discrimination. To promote anti-harassment and anti-discriminationenvironment ILAC:

Is committed to providing a learning environment where the individual differences of all students andemployees are valued and respected.

Will not condone and will not tolerate any discrimination or harassing behaviour which underminesthe dignity, self-esteem and productivity of any student or employee.

Considers harassment and /or discrimination by any employee or student to be a serious breach ofhuman rights which requires immediate resolution. Such resolution may include disciplinary measures

up to and including dismissal or expulsion.

All members of the ILAC community are expected to promote learning and working environment ofmutual

trust and respect. Nothing in this policy or procedures derogates from the responsibility or the role of directors

of ILAC to ensure a work and educational environment that is free from harassment and discrimination.

The objectives of these procedures are:

a) to stop harassment or discrimination as soon as it occurs;b) to provide a fair and equitable process for the resolution of complaints of harassment and

discrimination.

3.16Safety PolicyILAC is committed to providing a healthy and safe, working and learning environment for all employees and

students. The policy applies to all ILAC employees and students.

Procedure for Fire Safety:

1. The Facilities Manager ensures that adequate fire suppression equipment is available as neededthroughout the campus and that all fire suppression equipment is inspected by a qualified inspector at

least annually.

2. The Facilities Manager ensures that all employees receive training in the operation of the firesuppression equipment and in the school fire evacuation procedures.


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Student Handbook3. The Facilities Manager is responsible for preparing and posting emergency exit instructions route maps

in each classroom at the campus with the exit from that room specifically noted in a coloured highlight.

4. In the event of a fire emergency, the Facilities Manager or appropriate ILAC employee will dial 911 andadvise the fire department of the location of the school. They will provide details of the type of fire (if

known) and the location of the fire within the campus.

5. The Facilities Manager or appropriate ILAC employee will advise all employees to evacuate the campus.Instructors will escort their students to identified safe designation zone ensuring that he or she takes

the class list with them. At the designated meeting location, the Instructor will check the students

present against the list of students in attendance that day and will immediately advise Director of

Studies if anyone is missing.

6. The Facilities Manager will act as a liaison between fire officials and students/employees during theemergency. If necessary, the Associate Executive Director will authorize school closure.

7. No student or employee will re-enter the campus until the fire officials have authorized re-entry.Procedure for Earthquake Safety:

1. The Facilities Manager ensures that adequate precautions are taken throughout the campus to ensurethat injury due to falling or unstable items during an earthquake is limited. This may include securing

file cabinets to walls and providing lipped shelving for books or binders that are located at or above

head-level.

2. The Director of Studies and Associate Executive Directors ensure that all employees receive training inthe school earthquake evacuation procedures.

3. The designated Facilities Manager is responsible for preparing and posting emergency instructions andexit route maps in each classroom at the campus with the exit from that room specifically noted in a

coloured highlight.

4. In the event of an earthquake emergency, all staff and students will take cover and remain under coveruntil the shaking stops.

5. When it is deemed safe to do so, the Director of Studies will advise all employees to evacuate thecampus.

6. Instructors will escort their students to the designated safe zone ensuring that he or she takes the classlist with them. At the designated meeting location, the Instructor will check the students present

against the list of students in attendance that day and will immediately advise the Director of Studies if

anyone is missing.

7. The Facilities Manager will act as a liaison between rescue officials and students/employees during theemergency. If necessary, the Associate Executive Director will authorize school closure.

8. No student or employee will re-enter the campus until the rescue officials have authorized re-entry.

ILAC Student Handbook

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