iipm-Process Managment-II set- 2010
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Transcript of iipm-Process Managment-II set- 2010
8/7/2019 iipm-Process Managment-II set- 2010
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Clarity
Consciousness
Communication
Components
Control5 C¶s of
Management
process
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Management Process� Business of Management
Vs� Management of Business
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What is a process ?
� Process is the way and means to achieving a
result
� Processes can be man-made or natural but
cannot defy the laws of cosmos/nature.
� Process is generally inter-related with other
processes or entities(means)
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What is management?
� A process of designing and maintaining an
environment in which individuals working
together in groups efficiently accomplish
selected aims ± Koontz
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What is planning?
� A dynamic and recorded human process
using intelligence and resources for a
purpose(result) by considering or finding
answers to difficulties, factors and change.
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Planning is universal and all pervasive; it is the first phase
of any management cycle. Th
e efficiency andeffectiveness of a plan is seen in its implementation
facilitated by controls. Plans without controls tend to go
out of stream or direction and the chances of success can
be distorted or even diverted. Th
erefore we may state th
atplanning and control are two sides of the same coin. .
Strategic
Tactical
Operational
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Management Process modules� Nature of
Organization &
Management� Philosophies &
approaches to
management practices
� Functional aspects of
management
� Process of
Management ±
Planning, Organizing,Staffing, Leading,
foundations and new
insights,
communication &control
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Management Process modules ±
cont¶d� Managing in specific context:
± Learning & knowledge management
- Family business
- Internetworking & E-business
- International Management
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Nature of Organization� Why organize?
� Organization and System (open and closed)
� How to organize?
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Organization as a System� PROCESS
� ENTITIES
� PROCESS OF ORGANIZATION ± keyquestions ?
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Resources
Controls
Centers of
Responsibility
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Why organize?
� When plans can fail?
� When change is inevitable?
� When future decisions result inuncertainties?
� When there is insufficient data for decision
making?� When there is no or minimum cooperation?
� When wastage is inevitable?
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How to Organize?
� List all work activities and group them into related
categories
� Identify exclusive work and treat them after taking care
of similar or related categories� Create Centers-of-responsibilities
� Design communication & reporting methodologies and
hierarchies respectively
� Allocate resources for the above
� Place Control mechanisms to align with other functions
in the value chain
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Philosop
hies of Management
� Production
� Product
� Selling
� Marketing
� Societal marketing� Quality
� Technology
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Management Approaches
� Classical
� Hawthrone experiments
� Behavioral
� Modern Management
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Management - Functional &
Operational� Planning
� Organizing
� Staffing� Leading
� Directing
� Controlling� Reporting
� Coordinating
� Budget & Auditing
� Production
� Personnel & Labor
� Finance &
Administration
� MIS ± ERP
� Marketing & Branding� Research&
Development
� Growth & Quality
assurance
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Communication & Control� What is control? Levels of control
� Controls shown by manager ± AI to GII
� Feed-forward, Concurrent and Feedback
� Reporting & Budgeting
� Financial controls (Ratio analysis)
� Centers of Responsibility
� Integrating effective communication with
controls
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Human Resources Planning
The first step towards solving a problemsis to begin..
³People are not useless they are actually
used less´..
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HRM Flow ± HR flow is like riding a bicycle either you
keep moving or you fall down..
� HRP (forecasting work load & its quality)
� Compensation Management
� Recruitment & Selection
� Orientation, Training & Development
� Performance Appraisals� Career Development
� Objectives & QWL ± quality of work life
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Organizational Development
Learning
� Involves modification or
improvement
� Uses intelligence
� Has an individual or
personal touch
� Can be applied to a group or
even an organization� Results from experience
with the environments
� Learning has a purpose
Knowledge management
� Involves accumulation of
information over time
� Organizes knowledgetowards set objectives
� Involves systematic
approach
� Receives and providesfeedback
� Capacity to use external
knowledge or other learning
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Organizational Structures� Vertical ± Horizontal
� Decentralization
� Span of Management
( Line, Staff &
Functional relations)
� Molecular � Free form
� Keiretsu
� Functional
� Divisional
� Hybrid
� Matrix
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Process of Production ±
(productivity)� Total productivity =
goods, services
(output) / factors of production (inputs)
� E = f( X, Y)
� Size & Locations
� Layout
� EOQ or Qe = 2DO / H
Where D is annual
demand, O is orderingcosts and H is
inventory or carrying
costs per year
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Plant & machinery
procurements
forecasts
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5 S¶s
Self Discipline
Sorting
Storing
Shinning
Standards
TQM ± Total Quality
Management3 Ms (avoiding
Muda, Muri, and
Mura)
JIT ± Just in time
Kanban ± use of signs, sizes and
colors to control
production
Kaizen ± Japaneseway of continuous
improvement
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Milling, Grinding,
Drilling, Tuning,
Painting, Drying,
..other producing
Work..
Warehouse &Transportation
Administration&
Control
Security &
Maintenance
Quality,
Standards and
Growth
Example of a factory process
Logistics
Regulations
& Policies
Relations &
Recreations,
Labor -welfare
Planning
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Finance & Insurance ± why &
what?� Risk
� Uncertainty
� Underwriters
� Fiscal economics
(public expense +
taxation system ±
direct & indirect)� Monetary policies
� Balance of Payments
� Types of Insurance
(property, weather,
vehicle, travel, theft,business, health,
natural disaster or
anything)
- Life and Non life
- Combinations - Riders
Insurance is a subject matter of solicitation..
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Domain Nature Intensity
Classification of RISK into various types + Uncertainty
levels
Country, Foreign, market, Political, Environment, Socio-cultural
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Process of Management
Leading, Foundations and New
Insights
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Change
Communication
Ethics
Self
Developing
Competency
(willingness +ability)
(Knowledge, Skill,
Attitude)
Stages of Moral
Development
* Self Principled
* Conventional
*Pre-conventional( Fear, Reward, Expected,
Promised, as per society
and as per Self-will even
If against law or society )
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Internet and E-Business� Networks is the µarmy of management¶ ±
watch µwarriors of the net¶
� Virtual office
� E-commerce
� BI ± Business intelligence (Strategy + Tactics)
� EB = BI + SCM + CRM + ERP
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Networks� LAN, MAN. WAN
� Simplex, Duplex ± LBT & LWT
� Topology ± refers to architecture connecting
computers or other networks (examples are
BUS, RING, STAR ..)
� Networking Protocols
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Family Business (employment &
employability)
� Farmers
� Traders
� Industrialists
� Retailers
� Small & medium
entrepreneurs� Cottage industries
� Specialists
� Tradition & Heritage
� Members & Legacy
� Internalization
� Profit earning
� Inventions &
innovations� Trust and credibility
� Growth& boundaries
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International Management
Objectives
� Why go abroad?
� Joint ventures Vs
Collaborative ventures
� Law of comparative
advantage
Concepts
� Organizational culture
� Theory Z
� Minimizing competitive risk
� Global Standards
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American Indian Japanese
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Art, Science ±
Technology, Research
& Development
Mgmt. Process-Sharing Value
Leads to future
Sustenance
Social, Cultural
Global integration +
Local differentiation
In harmony
Environment and
Resources protection,
Ecological balance
PoliticalWill towardsSocietal win-wins,
Controlled by legality
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Thank You!
Dr. Vijay Kumar Jayaram
Management Consultant & Corporate Trainer mobile: +91-9381898947 [or] 9444927530
Office direct: 91-44-43588856
www.simerf.org
www.simerf.net
SIMERFI ntegrating knowledge..empowering lives..!