IEEE Membership Development Conference Call / Web Cast Lee Stogner Chair, IEEE Membership...

IEEE Membership Development Conference Call / Web Cast

Lee StognerChair, IEEE Membership Recruitment and Recovery [email protected]

Cathy DownerMGA Staff - Membership Developmentc.downer@@ieee.org

21 February 2009

mailto:[email protected]


Preview Topic: The Value of Membership in Tough Economic Times

Membership Statistics & Goals Update

Business Cycle Spotlight:

Wrap-Up / Direction

Open Floor Q&A

Subject Appendix

Today’s Discussion…

Membership Development Web Cast

Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected]

Slide 2

Webcast presentation available on MD virtual community at https://www.ieeecommunities.org/ieee.md.net in the files section

Attendee lines are muted, except for speakers. Late attendees are reminded to mute your phone using *6

Please ask topical questions using the chat box

For technical-assistance, e-mail to [email protected] any time during webcast

This webcast is recorded. Presentation and audio will be available as an “on-demand” resource – URL and announcement to be posted in the MD Virtual community

Web Cast Notes

Slide 3Membership Development Web Cast


https://www.ieeecommunities.org/ieee.md.net



Web Cast Attendance Roll Call

Use the Chat box.

Please type in your name/ title/location


Preview Topic:

The Value of Membership in Tough Economic Times

Membership Development Webcast

Presented by:Diane Bowen Collier, PMPEmployment and Career Services

Committee, IEEE21 February 2009

Slide 5

In a world economy where bad news fills headlines, many members may be asking

themselves:

“Why maintain my membership in IEEE when there are so many demands on my resources?”

“What does IEEE provide to improve my situation?”



Slide 6

Answer, IEEE offers:

• Employment and Career Services

• Education

• Networking Opportunities

• And more…



Slide 7

Employment and Career Services



• One stop shopping for Career and Employment Services

– http://www.ieee.org/web/careers/home/index.html– Filters available for career life cycle– Filters available for benefit categories

http://www.ieee.org/web/careers/home/index.html




•IEEE Job Site –www.ieee.org/jobs

Post ResumeResume builder

Employer Search Job Posting Alerts Collects 5 Million Job Leads from 160,000 Websites Powerful Search Engine

http://www.ieee.org/jobs




Career Navigator– www.ieee.org/careers

Employment AssistanceCareer DevelopmentConsultingProducts & Services

http://www.ieee.org/careers




•Webinars– www.ieeeusa.org/careers/webinars

Resume Writing SkillsNetworking/Online Social NetworkingInterviewing SkillsInnovation Entrepreneurship

http://www.ieeeusa.org/careers/webinars




• Regional Coordinators– Available to provide work shops on:

• Resume Writing Skills• Networking• Interviewing Skills• Innovation Styles• Entrepreneurship• Project Management

• Virtual Communities

Education



• Societies provide a variety of venues for building skills

– Conferences (reduced rates for members)– Seminars– Publications– Meetings

• Local Sections also provide training

Networking



• IEEE is a worldwide network• Volunteer opportunities

– Meet local industry leaders– Create opportunities for individuals to know your capabilities– Grow your network– Give to your community

• Consultants Network

Networking

Entrepreneurs Village– http://www.ieeeusa.org/careers/entrepreneurs/– On Line Community – On Line Mentoring

Business Knowledge Marketing Venture Capital Legal Issues

– On Line Resources– On Line Chats


Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature.Technical assistance: [email protected]

http://www.ieeeusa.org/careers/entrepreneurs/

And more . . . .

Reduced dues for unemployed and retired members

IEEE alias – maintain contacts even when your e-mail provider or job changes


Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature.Technical assistance:[email protected]

Thank you !Questions ?



Diane Bowen Collier, [email protected]

Prepared by:John DayIEEE Member & Geographic Activities

Membership Development Webcast Slide 18

Membership Statistics & Goals Update:

January 2009



Congratulations! Mission 2008 Results – 382,400 members! (87 members shy of record)



January Year-over-Year Monthly Growth – Total Membership

391,560

Up 2.4% from December



January Year-over-Year Monthly Growth – Higher-Grade Membership

300,420




January Year-over-Year Monthly Growth – Student Membership

91,140


Active Membership by Region – January 2009



•Beginning in Jan 2009 , break-out of student membership

Net Gain Net Gain Net Gain Total Gain

January Year-over-Year Society Membership



Slide 24

• In total, aggregate of 38 Societies: (7,561) memberships

Beneath the aggregate …

• 22 Societies have increased membership + 2,432 sum of increases

• 17 Societies have decreased membership (9,993) sum of decreases

> Computer Society (~ 5,300) ... > CS Affiliates (~ 3,000)



Slide 25

January Year-over-Year Society Membership, Detail

January Year-over-Year Society Membership, Detail (cont.)





Update - 2009 Membership Renewal

• Anticipate 22,500 to 25,000 renewals in February (pick-up of 6.5% - 7.0%)• Total retention last year (2008) was 76.8%• In 2009, MD goal is to improve HG retention 2% and ST retention 0.5%



2009 Membership Renewal Goals & Progress

• Line in the sand

• Goals incorporate desired retention increases, using each Regions’ 2008 retention rate, and their respective renewal opportunity for 2009

• HQ is launching several new campaigns to help arrears-recovery

• Pre-arrears lists are being provided to all Sections

Business Cycle Spotlight

Presented by:Lee StognerChair, IEEE MRRC

Cathy DownerManager, Membership Development


Membership Business Calendar



Engagement

Volunteer & Staff partnershipFilling MD position vacanciesEncouraging Section to Member communications

2009 GoalsIncreased focus on retention

78.5% total membership 84.8% higher-grade, 54.0% students

Match 2008 recruitment2009 Year-End (December)

390,000 total members

Membership Recruitment & Recovery Committee Report – January 2009

2009 MRR Team Committee Focus

Zambia SectionReuben Kapala Munungwe

“Thank you for very much for this information. In the recent past, we as a Zambian Section Committee have been working towards recruiting new members as well as recover old or non-active ones. With the current scenario of the economy, we dearsay most of them are targeting the March to August registration window owing to the austerity measures being employed in their respective organizations. However, we are grateful for these tools and will be giving you feedback as often as possible to see how we can synergistically surmount this challenge. Our aim is to rev up this membership recruitment regardless of the socio-economic situation.”

Western Puerto Rico SectionLuis Lopez, MD Chair

“I did use the information to send reminders. I divided the arrears in two groups, i.e. those who have been members for 5 to 30 years which most probably just forgot to renew, and young members (5 years and below) where I am placing more emphasis on how the membership can improve their career, networking, leadership, etc. Semi custom appeal has gone to each group. Will run the report mid-March to see how many renewed, and will then try to contact those that didn’t to encourage and find out why they did not renew if there is a reason. Our section membership is pretty stable and I expect renewal by all.

MD in Action: Volunteer Engagement — Renewals / Arrears

United Arab Emirates Section Adell Sultan, MD Chair

“Many thx for your message and all the information. In our section we are already utilizing the upgraded SAMIEEE database to pull all the required and necessary information. Its certainly a great enhancement and formation now is much easier and accurate. Reminders have already been sent to the concerned people and will be sent again in a few days. Thanks for sharing the sweepstakes info though, I’ll make sure I’ll add that to our next communication.”

Buenaventura Section Steve Johnson, Chair

“I’ve just sent out individual emails to the list of soon-to-be-late members in my section, with some immediate and gratifying success. The notes are tweaked depending on membership grade, years of cumulative membership (i.e. may be eligible for SM elevation), etc. I’ve also received some very nice responses from people who renewed as a result of my emails. By the way, the overview of the SAMIEEE interface was quite helpful – I generally despair at the prospect of interacting with SAMIEEE, but this made it considerably less excruciating than usual!”


Nigeria Section Jon Ogbekhilu, MD Chair

“Thanks for your mail and sorry for the late response. We are doing a kind of aggressive campaign for members to renew in Nigeria Section and the response isn’t bad and we hope to see more renewals.”

Montana Section. Mitchell Hobish, Chair

Thanks for this information. I had no idea we had so many delinquent members!

Denmark Section Erik Stilling, Chair

“In response to your email, the Board for IEEE Denmark Section have taken action to address the members who haven’t yet renewed their membership. We are about to complete sending out the below emails to each of these members. I am aware that you probably do not speak Danish, so I have added the email just to demonstrate that we have taken action and will attend to this matter during the coming month.”


Morocco SectionMohamed Essaaidi, Chair

“Many thanks for your e-mail. We have been already approaching all the arrears in the Morocco Section here for several weeks. The material you sent me will be really very helpful to support our actions.”

Austria Section Martin Horauer, Chair

“The renewal reminders to the Austrian members who still have not renewed has been sent out some days ago and I got several replies that some will renew within the next days…”


Your Section ?

Your Section ?

Your Section ?

Your Section ?

Your Section ?

Your Section ?

Your Section ?

Your Section ?

MD in Action: Volunteer Engagement — Renewals / Arrears (open floor)

Recovery Planning



Data-driven activities

Knowledge of SAMIEEE– Members w/ past-due

status– See appendix for step-by-

step instructions

Aleksandar Szabo (R8) our volunteer expert for using SAMIEEE pre-arrears & arrears queries

– [email protected]

Slide 39

Membership Development Webcast

Wrap-up / Direction

Presented by:Lee StognerChair, IEEE MRRC

Welcome new Region MD officers

– Wole Akpose (R2)

– Zak Cohen (R6)

– Aleksandar Szabo (R8)

– Mengqi Zhou (R10)

– Cathy Downer, Membership Development Mgr

Know the benefits of membership

– www.ieee.org/benefits

Utilize MD resources and tools

– www.ieee.org/md

Make retention our 1Q focus

Promote 125th Anniversary

Monitor progress through MD reports

Wrap Up / Direction



Recommended “Game Plan” going forward – Regions / Sections / Societies


Membership Development Web Cast Slide 43

February through April– 85% effort - Retention / Arrears Recovery– 15% effort - Recruitment

May through August– 15% effort - Arrears Recovery– 85% effort - Recruitment

September through December– 100% effort – Recruitment

All the while … MD Staff support:• Retention / arrears recovery campaigns, electronic and print (through August)• Recruitment / incomplete applications campaigns (big push in March)• Recruitment / authors outreach (May timeframe)• Reinstatement & recruitment campaigns (September forward)

125th Anniversary Renewal Incentive Drawing Now OfferedMGA launched a new incentive in January to reward individuals who have renewed their 2009 membership. Random drawing of all members who have renewed before 1 May awarding 125 Visa gift certificates of USD$100. Drawing will take place on IEEE’s birthday, 13 May.

“Last Issue” Cover Wrap to Appear on IEEE Spectrum March issue of IEEE Spectrum will carry such a cover wrapper for all members who have not renewed their membership. The 125th Anniversary renewal incentive drawing and promotion of several benefits are incorporated into the cover-wrap’s design.

New Arrears Campaign to Commence in MarchNew post card campaign will augment the outreach. Featuring a peer-to-peer message from Joe Lillie, VP of the Member & Geographic Activities Board, the postcard will be mailed in March to all higher-grade members worldwide in arrears.

IEEE Contact Center Making Courtesy Calls

IEEE Contact Center outreaching to select groups of members who have not renewed their membership, beginning with Fellows and Senior members. Calls will continue through May.

Staff Retention / Arrears Outreach

Next Webcast



Saturday, 14 March

Open Floor Q&A


Appendix

Field Team Resources

Presented by:Lee StognerChairIEEE MRRC


If the MGA is Successful …

IEEE member satisfaction & relevance is growing and reflected in improved retention and total membership

The MGA is a data-driven organization that proactively anticipates and reacts to the needs of the member and the profession

The MGA facilitates recruitment, training, development of IEEE volunteer leaders

The MGA facilitates successful regions, sections, chapters, and affinity groups

The MGA is responsible for all aspects of member and membership activities with the IEEE

The MGA ensures a “home(s)” for every member

Technology professionals will understand IEEE membership’s importance in their careers

The MGA will develop sections, and regions and reward them based on their measured success

The MGA facilitates communications and engagement opportunities for IEEE members in multiple ways

IEEE and its members’ achievements are universally recognized

MRR Team Development – Engagement

Alignment with the new MGA mission and values

Volunteer & Staff partnership

MD position vacancies

Regional Training

Partnering across IEEE

MD Portal & Virtual Community



R3 – Lee Stogner

R4 – Tarek Lahdhiri

R8 – Aleksandar Szabo

R7 – Kathleen Chafe

R9 – Tania Quiel

R5 – Robert Shapiro

R2 – Wole Akpose

R6 – Zak CohenR1 – Dr. Ravi Todi

R10 –Mengqi Zhou

The Regional “Field Team” (2009)



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Lee Stogner IEEE MGA [email protected] Todi R1 [email protected] Akpose R2 [email protected] Stogner R3 [email protected] Tarek Lahdhiri R4 [email protected] Shapiro R5 [email protected] Cohen R6 [email protected] Chafe R7 [email protected] Narasimhan R7 [email protected] Zsabo R8 [email protected] Quiel R9 [email protected] Mengqi Zhou R10 [email protected] Downer IEEE Staff [email protected] Day IEEE Staff [email protected]

The Regional “Field Team”



Membership Development Portal – www.ieee.org/md



Membership Reports

MD Virtual Community

SAMIEEE access

Membership Development Manual

Member benefits at a glance

Recrutiment programs and tools

MD Kits – online order form

Online Order Form – www.ieee.org/mdsupplies



The web page to join the IEEE www.ieee.org/joinThe web page for MD volunteers www.ieee.org/md The web page for IEEE benefits– www.ieee.org/benefits

Your Region web page www.ieee.org/??Your Section web page www.ieee.org/??Your Chapter web page www.ieee.org/??Your Conference web page www.ieee.org/??Your Student Branch web page www.ieee.org/??

Online MD Resources



Appendix

SAMIEE & Arrears Recovery: Step-by-Step


To get the list of Arrears of your Organizational Unit, go to SAMIEEE

www.ieee.org/organizations/vols/samieee/positions.html

Click Access SAMIEEE Insert you User ID and Password, and LoginClick SAMIeee in Shared FoldersClick Geographic Predefined Query and you will get the list of Predefined Queries

From the list of Predefined Queries select

– (GEO) Arrears: Member Contact Info By Section-By Grade

Sections Arrears Lists Using SAMIEE – Step-by-Step



Appendix

International Phone NumbersMD Webcast


Toll free US & Canada: 1-866-546-3377

Toll US & Canada: 1-719-234-7872

Local - Australia, Sydney: +61 (0) 2 8207 3481

Local - Austria, Graz: +43 (0) 316 218 875 089

Local - Austria, Vienna: +43 (0) 1 274 872 5021

Local - Belgium, Brussels: +32 (0) 2 300 1147

Local - Belgium, Liege: +32 (0) 4 244 10 39

Local - Brazil, Sao Paulo: +55 11 5582 6544

Local - Denmark, Copenhagen:

+45 70 14 49 57

Local - Finland, Helsinki: +358 (0) 9 2311 3376

Local - France, Lille: +33 (0) 359 81 35 02

Local - France, Lyon: +33 (0) 426 84 04 42

Local - France, Marseille: +33 (0) 488 91 55 39

Local - France, Paris: +33 (0) 1 72 69 79 27

Local - Germany, Berlin: +49 (0) 30 59002 4941

Local - Germany, Cologne: +49 (0) 221 6501 0766

Local - Germany, Frankfurt: +49 (0) 69 12009 827

Local - Germany, Hamburg: +49 (0) 40 80902 0896

Local - Germany, Munich: +49 (0) 89 71040 5612

Local - Hong Kong: +852 3008 0323

Local - Ireland, Dublin: +353 (0) 1 437 0818

Local - Italy, Milan: +39 02 897 819 55



Local - Italy, Rome: +39 06 833 604 29

Local - Italy, Turin: +39 011 2173 449

Local - Japan, Tokyo: +81 (0) 3 4455 1494

Local - Netherlands, Amsterdam: +31 (0) 20 262 9512

Local - Netherlands, Rotterdam: +31 (0) 10 742 01 29

Local - Norway, Oslo: +47 21 54 70 94

Local - Scotland, Glasgow: +44 (0) 141 404 9909

Local - Singapore: +65 6517 0632

Local - Spain, Barcelona: +34 93 802 0297

Local - Spain, Madrid: +34 91 829 8573

Local - Spain, Valencia: +34 96 314 6027

Local - Sweden, Stockholm: +46 (0) 8 5205 4929

Local - Switzerland, Geneva: +41 (0) 22 555 0208

Local - Switzerland, Zurich: +41 (0) 44 556 8420

Local - UK, Birmingham: +44 (0) 121 260 4885

Local - UK, Leeds: +44 (0) 113 322 2679

Local - UK, Liverpool: +44 (0) 151 203 9907

Local - UK, London: +44 (0) 20 7078 9148

Local - UK, Manchester: +44 (0) 161 250 8004



International toll free - Argentina: 0800 222 0019

International toll free - Australia: 1 800 059 489

International toll free - Austria: 0800 295 592

International toll free - Belgium: 0 800 76 384

International toll free - Chile: 123 0020 9212

International toll free - China, Northern Region:

10 800 140 1338

International toll free - China, Southern Region:

10 800 714 1335

International toll free - Colombia: 01 800 518 1029

International toll free - Czech Republic:

800 700 493

International toll free - Denmark: 80 889 806

International toll free - Dominican Republic:

1 888 751 4719

International toll free - Ecuador: 1 800 020 314

International toll free - France: 0 800 915 011

International toll free - Germany: 0 800 181 6388

International toll free - Greece: 00 800 161 2205 9029

International toll free - Hong Kong: 800 930 332

International toll free - Hungary: 06 800 168 92

International toll free - India: 000 800 1007 431



International toll free - Indonesia: 001 803 017 9029

International toll free - Ireland: 1 800 949 042

International toll free - Israel: 1 80 925 9029

International toll free - Italy: 800 873 857

International toll free - Japan: 00531 16 0959

International toll free - Latvia: 8000 3326

International toll free - Lithuania: 8 800 3 08 34

International toll free - Luxembourg:

800 2 7158

International toll free - Malaysia: 1 800 814 391

International toll free - Mexico: 001 800 514 9029

International toll free - Monaco: 800 93 556

International toll free - Netherlands: 0 800 022 9387

International toll free - New Zealand:

0 800 449 692

International toll free - Norway: 800 107 00

International toll free - Panama: 00 800 226 9029

International toll free - Poland: 00 800 112 40 84

International toll free - Portugal: 800 827 501

International toll free - Russia: 810 800 2853 1012

International toll free - Singapore: 800 101 2176

International toll free - Slovenia: 0 800 80375

International toll free - South Africa: 0 800 981 808



International toll free - South Korea:

003 0813 2261

International toll free - Spain: 900 937 613

International toll free - Sweden: 02 079 9651

International toll free - Switzerland: 0 800 893 453

International toll free - Thailand: 001 800 156 205 9029

International toll free - Trinidad-Tobago:

1 800 205 9029

International toll free - UK: 0 808 101 3382

International toll free - Uruguay: 0004 019 0305

International toll free - Venezuela: 0 800 100 8373



IEEE Membership Development Conference Call / Web Cast Lee Stogner Chair, IEEE Membership...

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