Ideo Hcd Toolkit Final 1-20
-
Upload
katieclark6 -
Category
Documents
-
view
229 -
download
0
Transcript of Ideo Hcd Toolkit Final 1-20
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 1/20
ENTESIGOOL
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 2/20
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 3/20
TOOLKIT2ND EDITION
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 4/20
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 5/20
WATER STORAgE AnD TRAnSpORTATIOn, InDIA
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 6/20
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 7/20
InCREASIng FARMER InCOMES, CAMBODIA
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 8/20
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 9/20
EnCOuRAgIng TEChnOLOgy ADOpTIOn, KEnyA
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 10/20
TABLE
OF CONTENTSINTRODUCTIONWhy DO huMAn-CEnTERED DESIgn? 4
ThE ThREE LEnSES OF huMAn-CEnTERED DESIgn 6
ThE hCD pROCESS 8
hOW TO uSE ThIS TOOLKIT 10
BEST pRACTICES FOR InnOvATIOn 12
SCEnARIOS OF uSE 14
HEARTe hear sectio will ide o tro te rocess
of reari for researc wit costitets si
hCD metodolo.
STEp 1: IDEnTIFy A DESIgn ChALLEngE 34
STEp 2: RECOgnIzE ExISTIng KnOWLEDgE 39
STEp 3: IDEnTIFy pEOpLE TO SpEAK WITh 40
STEp 4: ChOOSE RESEARCh METhODS 42
Metod: Idiidal Iteriew 42
Metod: gro Iteriew 44
Metod: I-Cotet Immersio 46
Metod: Self-Docmetatio 50
Metod: Commit-Drie Discoer 53
Metod: Eert Iteriews 55
Metod: Seek Isiratio i new places 57
STEp 5: DEvELOp An InTERvIEW AppROACh 58
Metod: Iteriew gide 58
Metod: Sacricial Cocets 60
Metod: Iteriew Teciqes 64
STEp 6: DEvELOp yOuR MInDSET 66
Midset: Beier’s Mid 66
Midset: Obsere s. Iterret 68
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 11/20
CREATETe Create sectio will el o traslate wat o
leared i te eld ito cocrete soltios.
STEp 1: DEvELOp ThE AppROACh 84
Metod: particiator Co-Desi 84
Metod: Ematic Desi 89
STEp 2: ShARE STORIES 92
STEp 3: IDEnTIFy pATTERnS 94
Metod: Etract Ke Isits 94
Metod: Fid Temes 98
Metod: Create Frameworks 100
STEp 4: CREATE OppORTunITy AREAS 102
STEp 5: BRAInSTORM nEW SOLuTIOnS 104
STEp 6: MAKE IDEAS REAL 106
STEp 7: gAThER FEEDBACK 108
DELIvERTe Delier sectio will ie o te tools to o
from ideas ad rototes to soltios ad lastat ca be imlemeted. It will also el o create
a leari la to measre ad cotie iterati
o or desis.
STEp 1: DEvELOp A SuSTAInABLE REvEnuE MODEL 126
STEp 2: IDEnTIFy CApABILITIES FOR DELIvERIng SOLuTIOnS 131
STEp 3: pLAn A pIpELInE OF SOLuTIOnS 134
STEp 4: CREATE An IMpLEMEnTATIOn TIMELInE 138
STEp 5: pLAn MInI-pILOTS AnD ITERATIOn 140
STEp 6: CREATE A LEARnIng pLAn 144
Metod: Track Idicators 146
Metod: Ealate Otcomes 148
FIELD GUIDE 154
Te Field gide cotais workseets tat will el o to
reare for ad codct eld researc. Te Field gide ad
te Asiratios Cards, are all o will eed to take to te
eld wit o.
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 12/20
NTRUCTN A
NTR
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 13/20
ARE yOU
LOOKING TO...Bring innoation to the base
of the ramid? Enter a new region?
Adat a technolog to our region?Understand the needs of constituents
better? Find new methods for
monitoring and ealuation?
Itrodctio
hma Cetered Desi
DCH
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 14/20
DC2 H
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 15/20
It cotais te elemets to hma-Cetered Desi, a rocess
sed for decades to create ew soltios for mlti-atioal
cororatios. Tis rocess as created ideas sc as te
heartStart debrillator, CleaWell atral atibacterial rodcts,
ad te Blood Door Sstem for te Red Cross—ioatios tat
ae eaced te lies of millios of eole.
Now Human-Centered Design can hel ouenhance the lies of eole liing on lessthan $2/da.
Tis rocess as bee seciall-adated for oraiatios
like ors tat work wit commities i eed i Africa, Asia,ad Lati America.
hma-Cetered Desi (hCD) will el o hear te eeds
of costitets i ew was, create ioatie soltios to
meet tese eeds, ad delier soltios wit acial
sstaiabilit i mid.
LET’S GET STARTED.
THISTOOLKIT
ASMADE FOR yOU.
Itrodctio
hma Cetered Desi
H DC
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 16/20
Hy DOHUMANCENTEREDDESIGN? Because it can hel our organization
connect better with the eole ou
sere. It can transform data into
actionable ideas. It can hel ou tosee new oortunities. It can hel to
increase the seed and effectieness
of creating new solutions.
Itrodctio
hma Cetered Desi
Itrodctio
W Do hCD?
H DC4
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 17/20
Hy A TOOLKIT?
Because the eole are the exerts. Te are te oes wo kow best wat te rit soltios are.
Tis kit does’t oer soltios. Istead, it oers teciqes,
metods, tis, ad workseets to ide o tro a rocess
tat ies oice to commities ad allows teir desires to ide
te creatio ad imlemetatio of soltios.
Because onl ou know how to best use it. hma-Cetered Desi is a rocess broke ito a set of tools.
Tis is so tat o ca ick ad coose wic teciqes
work best for or cotet ad or sitatio. use it aloe
or alo wit pRISM, ale cai aalsis, pRA, trialatio
or oter metods o se i or oraiatio to imaie
ad imlemet ew ideas.
e are excited about our abilit to continuerelicating the Human-Centered Design rocessto create and bring to scale new aroaches
to roide ee care in the deeloing world.
—vISIONSpRING, INDIA
HCD surrised us because een eolewho didn’t know a lot about the toicwere able to create so man solutions.
—IDE vIETNAM
H DC
Itrodctio
W Do hCD?
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 18/20
THE THREE LENSES OFHUMAN-CENTERED DESIGN
hma-Cetered Desi (hCD) is a rocess ad a set of teciqes sed
to create ew soltios for te world. Soltios iclde rodcts, serices,
eiromets, oraiatios, ad modes of iteractio.
Te reaso tis rocess is called “ma-cetered” is becase it starts wit te
eole we are desii for. Te hCD rocess beis b eamii te eeds,
dreams, ad beaiors of te eole we wat to aect wit or soltios.
We seek to liste to ad derstad wat te wat. We call tis te Desirabilit
les. We iew te world tro tis les troot te desi rocess.
Oce we ae idetied a rae of wat is Desirable, we bei to iew or
soltios tro te leses of Feasibilit ad viabilit. We carefll bri
i tese leses dri te later ases of te rocess.
hat do eole desire?
hat is technicall and organizationall feasible?
hat can be nanciall iable?
DESIRABILITy
FEASIBILITy
vIABILITy
Itrodctio
Te Tree Leses of
hma Cetered Desi
H C D6
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 19/20
8/4/2019 Ideo Hcd Toolkit Final 1-20
http://slidepdf.com/reader/full/ideo-hcd-toolkit-final-1-20 20/20
HEAR
Dri te hear ase, or Desi Team will collect
stories ad isiratio from eole. yo will reare for
ad codct eld researc.
H C
THE HCD pROCESSTe rocess of hma-Cetered Desi starts wit a secic Desi Callee ad
oes tro tree mai ases: hear, Create, ad Delier. Te rocess will moe
or team from cocrete obseratios abot eole, to abstract tiki as o
coer isits ad temes, te back to te cocrete wit taible soltios.
8 H DC
Itrodctio
Te hCD process