ICE CREAM, AGILE, & ORGANIZATIONAL CHANGE Tonya McCarley ITHAKA/JSTOR September 15, 2014

AGENDA •  Ice cream and choices • A little about me • A little about where I work • We’ll talk about change • Case Study • Discussion • Summary • Questions

CHOICES, CHOICES

A BIT ABOUT UX (and me)

Photo credit: http://www.helloerik.com/treatise-on-user-experience-design-part-1

AGILE @ ITHAKA • Organizational investment

•  5+ years of Agile •  Investment in training and resources

•  Scrum Masters •  Conferences •  Coaches •  Supplies

•  Flexibility • Enabling CHANGE with CHOICES

•  Team TASK BOARDS are our best example

CHANGE IS HARD • Change pushes our buttons

•  Fear, uncertainty, confusion, doubt

• May trigger the grief process •  Denial, Guilt, Anger, Depression, Resignation

• New process may seem too big •  May feel overwhelming •  Too many rules? •  Costly in terms of time and money

TASK BOARDS

TASK BOARDS continued

AND MORE TASK BOARDS

AND (my favorite) TASK BOARD

TEAM OWNERSHIP

WHAT’S IN COMMON? • What did you see?

WHAT’S DIFFERENT? • Did you notice anything different?

FLEXIBILTY ENABLES CHOICES •  The board reflects a given teams’ goals and objective •  The team is empowered to add additional information and

processes • Each board reflects a teams’ CHOICES:

•  They decide on the content of the board •  They determine the cadence of the flow

LESSONS LEARNED • Change is hard for everyone • While CHOICES can be hard, there is freedom • Providing CHOICES leads to ownership • Ownership leads to adoption

QUESTIONS?

THANK YOU Tonya McCarley Associate Manager User Experience Design ITHAKA mccato@gmail.com