PotashCorp.com

Candace Laing

Senior Director, Organization and Talent Development

April 30, 2015

Learning Content

Management:

System or Strategy?

IBM Smarter Workforce Summit

Production

• Mined from natural mineral

deposits left by ancient

evaporated seas

Crop Benefits

• Root strength, disease

resistance; enhances taste,

color and texture of food

Other Uses

• Water Softeners, Food

Products, Soaps, Drilling

Muds, Animal Feed

Production

• Synthesized from air

Crop Benefits

• Speeds plant growth

Other Uses

• Resins, Plastics, Adhesives,

Emission Controls, Animal

Feed, Pharmaceuticals

Nitrogen

Production

• Mined from ancient sea fossils

Crop Benefits

• Speeds crop maturity

Other Uses

• Food Products, Animal Feed,

Metal Treatment, Detergents

and Cleaners

Phosphate Potash

N-P-K – Three Essential Crop Nutrients

PotashCorp Overview

World’s largest fertilizer producer by capacity;

#1 in potash and among the largest in nitrogen

and phosphate.

Canadian potash operations and strategic

offshore investments position us to benefit

from growth markets.

Functions

Organization and Talent Development

Learning Content Management

A key differentiator in performance

Learning Content Management

• Strategic value is placed on learning content

• Alignment of critical content across lines of the business and/or enterprise

• Course development time/cost is a consideration as is the agility and nimbleness

with which content can be changed to meet the changing needs of the business

System or Strategy?

Learning Content Management

We didn’t know what we didn’t know with respect to Learning Content

Management Systems, but we had an objective to align training across the

company. For us, this meant finding a way to facilitate collaborative authoring and

develop a single repository of our learning resources. This led us to pursuing a

Learning Content Management System as a key part of our overall strategy.

It is important to ensure content development needs are identified and well

understood in the context of any company’s overall learning strategy.

Benefits include

Learning Content Management Systems

• Provides opportunity to increase course development efficiencies through

automation of labour-intensive aspects and reuse of existing training materials

• Increases quality of training materials through use of training templates in multiple

formats and ability to publish training with interactive components

• Creates a single repository (common library) and facilitates easier content

updates – i.e. the learning function increases in agility

Warehouse vs Store

What is the difference between LCMS and LMS?

• LCMS automates aspects of development and management of learning content

and materials and LMS provides a platform for distribution and tracking

Getting started with Learning Content Management

To create asset based learning content

that helps us achieve business goals.

What is our objective?

Learning Content Management

Single Source Content

Develop Once – Create

Multiple Outputs

REUSABLE LEARNING OBJECTS

COMPUTER-BASED

LEARNING

OBSERVATION CHECK LISTS

INSTRUCTOR MATERIALS -

SLIDES, GUIDE

PARTICIPANT MATERIALS

JOB AIDES

Governance

How are decisions about learning content made?

Structure & Workflow

How is the learning content created and

maintained?

How is the learning content organized

and accessed?

Standardize & Reuse

What can be standardized across nutrients and across

organization?

What learning content do we and our learners use

and reuse?

3 Pillars of Learning Content Management Strategy

Learning Content Management Strategy

Who are the Content Owners?

Managing Learning Content

Course Template for consistency

Template for Course Development

Metadata and Standardization

Learning Content Search

What will learners see?

Learning Content Management System (LCMS)

What do Content Reviewers see?

Learning Content Management System (LCMS)

Collaborative Process

Learning Content Review

• Struggles early on with the “how” of collaborating on aligning our content…

• …Incorporated Learning Content Management as a key part of our strategy

• Assigned a strategy leader for Learning Content Management

• Selected a Learning Content Management System

• Implemented the LCMS which included configuration of course templates,

workflows and training for authorized users. Next steps include training for

content reviewers

• We are “live” with the LCMS and currently building and migrating content

• Extensive communication throughout the company about a shifting paradigm

regarding effective learning content management and its benefits

Our Change Process – to date…

There’s more online:

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Thank you