Create, Develop, and Nurture the Smarter Workforce · IBM Smarter Workforce Solutions will help...

IBM Competitive Project Office© 2014 IBM Corporation

Create, Develop, and Nurture the S marter Workforc eNotes Social Edition, Sametime, Mail Next

© 2014 IBM CorporationIBM Competitive Project Office 2

IBM Smarter Workforce Solutions will help R enovations attain their goals

Goals Will be measured by

Improve Employee Retention

Improve Employee Morale

Reduced Employee Turnover

Employee Satisfaction Survey Results

Improve Employee Productivity

Improved Personal Productivity Increased speed of decision making

Workforce Process Customer Financial


A lot of time is wasted on email

https://www.atlassian.com/time-wasting-at-work-infographic


IBM has combined the best features of email and s oc ial c omputing

“Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavor and will be more

integrated”Neha Gupta, senior research analyst, Gartner

Email Social Computing

Find experts to help Discover information you

never knew existed Disseminate and consume

knowledge broadly

Ubiquitous Reliable Familiar

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프레젠테이션 노트

IBM is taking the best of both worlds and combining them into something we call the “Social Mail Experience” (note: Social Mail is a trademarked product I believe)


Productivity and decision making both benefit greatly from s oc ial mail

Personal Productivity Decision Making

24% faster2

98% reported an increase1

Source: 1. IDC’s social business survey 2010. ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf2. McKinsey Survey https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2#footnote4

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In an IDC social business survey, 98% of respondents reported an increase in personal productivity when using social mail In a different study conducted by McKinsey, respondents indicated they were able to make decisions 24% faster with social tools

ftp://ftp.software.ibm.com/software/lotus/pub/lotusweb/232546_IDC_Future_of_Mail_is_Social.pdf

https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2


Let’s examine how Notes S oc ial E dition c an deliver thes e benefits

Avoid context switching with embedded

experiences

Connect and communicate using email and instant messaging in-context

Embedded Sametime instant messaging allows employees to instantly get in contact, helping to speed up decision making

Improved email triage views reduce time spent figuring out what email is important Share files with drag and

drop ease from the sidebar

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Now that the employees are onboard, Notes Social Edition provides them with tools to help them connect with their coworkers. Instant Messaging in embedded right into the mail clients, reducing the need to switch between apps, and providing presence awareness directly within the inbox. Many of these Gen Y Millenials grew up with instant messaging and are very comfortable with the medium as a means to communicate. Instant messaging has the added benefit of speeding up decision making The improved inbox views in Notes also help workers sort through the deluge of mail that the receive each day, helping them sort which ones are important and which can be deferred


Outlook’s c ontac t c ards lac k s oc ial links and pres enc e is not well integrated

Outlook displays contact information

Notes card includes links to social information for that person. In one click you can learn what blogs the sender of the email has written, or what files he has shared. It opens up a whole new world of discovery

Presence awareness is not visible in the inbox view, you have open the email to see if the sender is online

Only the Lync Favorites group is visible in the sidebar. You have to leave Outlook and switch to Lync to contact specific individuals via instant messaging

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Unlike the Notes business card that we saw earlier that allowed employees to see a 360 degree social perspective of the person (from their blog posts, to bookmarks shared, to files, etc) Outlook’s contact card only displays basic contact information. This prevents users from performing social discovery and locating useful, related pieces of information Unlike Notes, instant messaging is not well integrated into Outlook. Only a small subset of your buddy list can be seen in the sidebar (i.e. only your favorites). And there is no way to tell if someone is online unless you click on an email to select it. Presence awareness is only activated for the currently selected email


The in- c ontext, embedded experienc es are powered by the OpenS oc ial s tandard

– Notes Social Edition is an OpenSocial 2.0 container

– The OpenSocial container is a standards-based platform for development of a reusable set of “gadgets” from both IBM and third parties (e.g., social mail, activity stream, embedded experiences)

– The OpenSocial common container APIs give gadgets access to data and integration points to run in-context. For example the Notes container will support declarative actions, selections, and openviews

– IBM is a participant as well as significant contributor to OpenSocial and its open source implementation Apache Shindig OpenSocial Gadgets are based on

HTML, Javascript, and Google Gadgets

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Basically the Notes social edition client is an opensocial container OpenSocial is a gadget specification. Open Social gadgets are simply HTML and Javascript.


Meanwhile Outlook’s approac h to embedded experienc es is c los ed and proprietary

Mail Apps are a proprietary Microsoft format You cannot surface a Mail App in non-Office applications such as your portal.

Neither can you take a widget developed for your portal and embed it into Outlook

Write the OpenSocial widget once, and you can use it across web sites, portals, and mail clients

Notes OpenSocial Outlook Mail Apps

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While Notes adheres to industry standards for embedded experiences using OpenSocial, Outlook makes use of its own proprietary format called Outlook Mail Apps. These only run in Outlook as opposed to OpenSocial widgets that can run in any compliant container, be they websites or portals, or mail clients.


IBM Notes Traveler pus hes and s ync s Domino mail with mobile devic es

IBM Notes Traveler provides automatic push notifications, and two-way over-the-air syncing between Domino servers and wireless handheld devices running the ActiveSync protocol. IBM Notes Traveler syncs email, calendar, to-do, address book, and journal data in real time.

IBM Notes Traveler is a no-charge service for Notes/Domino licensees

Mobile Device Firewall

InternetFirewallVPN Server e.g. IBM

Mobile ConnectTraveler Server

Domino Mail Server(s)

Data Sync takes place over port 443 (https) using the ActiveSync protocol

Notes RPC port 1352

Typical Traveler Deployment

Cell Tower

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Lotus Traveler can be installed onto a Domino server but in production environments it is usually run on a separate box for security reasons The VPN is optional and organizations can use whatever VPN they prefer as long as port 80/443 are open and available for Traveler


Traveler works across all the major mobile platforms and form fac tors

iOS Android Symbian Windows Phone

Android

Traveler mail, calendar, contacts sync with the native mobile platform

clients except for Android which has a Traveler specific app

Blackberry 10

Windows RT iPad

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On iOS, Symbian, Blackberry 10, and Windows Phone, Traveler simply acts as the transmission protocol and relies on the native email/calendar/contacts clients on the device to interact with the user. However on the Android platform Traveler provides its own email/calendar client. This is because the Android specification does not mandate an email client so Traveler cannot assume there is one on the device and hence provides its own alternative. (support for Windows Phone and Blackberry 10 is new) Traveler works on tablets as well (Windows RT support added)


Meanwhile, instant messaging, web meetings, and unified telephony c an be ac c es s ed via S ametime mobile

Sametime Mobile runs on iOS, Android, Symbian, Windows

Mobile. It provides a buddy list, presence, instant messaging

(including inline graphics)

Lync mobile only allows text in an instant message (no photo

attachments). Basic features like adding users to contact list is not

available

Sametime Mobile can place / receive Sametime Unified

Telephony calls. You can also modify SUT parameters

Not only can you attend a web meeting, you can view up to 4

continuous video streams (iPad)

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Like all our mobile offerings, Sametime is available across a broad spectrum of mobile devices: iOS, Android, Symbian, and Windows Mobile. This is in contrast to Microsoft Lync, which only released mobile clients very recently (a full year after Lync become available). These new Lync mobile clients are still somewhat immature and lacking in functionality – for example you can not even add contacts to your buddy list. Sametime Mobile has been around for a while and even includes SUT support so you can make receive SUT calls as well as modify your SUT parameters from the mobile client From a web meeting perspective, Sametime has mobile apps fro the blackberry and a dedicated tablet interface that allows mobile users to take part in web meetings.


Host Meeting

Lync for Mobile doesn’t let you hos t a meeting and is es pec ially weak on Android

Sametime 9

View Shared PresentationView Shared

Desktop

Assume Control

Annotate

View other slides in the carousel

Peter SaddowWHY CAN’T I SEE THE SLIDES!?

John EvansAre you using Android?

John EvansThen you can only view the chat

Peter SaddowYes, why should that matter?

Peter SaddowSo I’ll miss the whole meeting?


The added flexibility of being able to work remotely helps retain employees who may otherwis e leave

Employee Retention Employee Satisfaction

1. Role of engagement in return to growth, Bloomberg Businessweek Aug 2010 http://www.businessweek.com/managing/content/aug2010/ca20100813_586946.htm2. AIIM Industry Watch: Social Business Systems – success factors for Enterprise 2.0 applications http://www.aiim.org/Research/Industry-Watch/Social-Business-20113. McKinsey https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2#footnote4

20% increase3

Employees 87% less likely to resign1

In an AIIM survey 5% of respondents indicated that social initiatives improved staff retention2

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Social software and mail experiences help employees become more engaged. This increased engagement pays dividends when it comes to employee retention since engaged employees are 87% less likely to resign. 5% of respondents in an AIIM study also indicated that social initiatives improved their staff retention rate. Social Mail Experience software allows employees to work effectively even when they are not at the office. This allows for more flexible work arrangements, for example work from home schemes. For employees with young families this can be a huge boon. It can make a key difference between staying in the job or leaving for another which offers a work from home option. For example, 58% of HR professional cite flexibility (in working arrangements) as the most effective way to attract new talent (Society of Human Resource Management). This is true for both older and younger workers. In the case of Aetna, work at home employee turnover was 2% versus company wide turnover of 8%. It is a very effective retention tool. With 47% of their workforce working from home, Aetna saves USD $78M a year! Social software also results in improved morale, as a survey from McKinsey shows – 20% increase in employee satisfaction

http://www.aiim.org/Research/Industry-Watch/Social-Business-2011



IBM Mail Next represents the next generation of email

1st GenerationManaging email

2nd GenerationSocial, Embedded

Experiences

3rd GenerationPurposeful collaboration

The tools tried to help you manage the deluge of email with filters and color highlighting

By embedding business processes within the mail client, context switching was eliminated

The focus is on turning emails into tasks so you can determine what you need to get done and what others need to do for you

“Mail Next”


Focus on your work, not your inbox with IBM Mail Next

Statement of direction only. Subject to change

Things I need to do Things others owe me

Browser Based


Easily locate and view relevant messages and files

Faceted Search

In-line document viewers

Share

Statement of direction only. Subject to change


Renovations achieved its goals with IBM s olutions




Improve Employee Retention

Improve Employee Morale

Reduced Employee Turnover


Improve Employee Productivity

Improved Personal Productivity Increased speed of decision

making

Accomplished By

Notes Social Edition

Traveler

IBM Competitive Project Office© 2014 IBM Corporation

Energizing Work for EmployeesIBM Connections


Low employee engagement is costing c ompanies in los t revenue

But no one seems to know what to do about it…


IBM’s C E O s tudy dis c overed that a c ollaborative environment and innovation are key to engagement

Enterprise social software provides the tools for a collaborative environment and for innovation to flourish


Enterprise social software provides the tools to c ollaborate and innovate

Time

Busin

ess V

alue

User Profiles

Expertise Location

Microblogging

Phase 1:Connecting People

Phase 2:Knowledge Sharing

Phase 3:Collective Intelligence and Reuse

Social File Sharing

Bookmarking

Communities

Ideation and Social Task

Management

Recommendations

Wikis

Typical Social Software Adoption Curve

Locate people who can help you Reach out for help

or share news with your network

Brainstorm new ideas as a team Assign work to

individualsDiscover information

you never knew existed Collaboratively create

web documents

Post, share, and discover documents, links, and opinionsWork with

colleagues with a common purpose

Blogs

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Enterprise social software can mean a lot of things to different people. The term envelopes a whole host of different social technologies and a company could potential deploy one, or more or even all of these technologies. In this slide we show a typical adoption schedule, in phase 1 the company adopts social technologies that connect people: like profiles, expertise search, and microblogging. Later they graduate to knowledge sharing where they share files, bookmarks, blogs, and collaborate in communities. As they mature in their use of social technologies the companies begin utilizing advanced capabilities like ideation blogs to generate innovative new thought. They also rely on the social system to recommend relevant content to them. Of course this model is merely an observation of a typical behavior, it does not mandate the order or the grouping of particular social technologies. Companies may implement each technology as their needs call for and in the order they desire


Not all enterprise social software is made alike however

Time

Busin

ess V

alue

User Profiles

Microblogging




Social File Sharing

Communities

Wikis

How does Microsoft SharePoint fare?

Blogs

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Many products out there only provide a subset of func tionality needed for c ollaboration and innovation

Time

Busin

ess V

alue

User Profiles

Expertise Location

Microblogging




Bookmarking

CommunitiesRecommendations

Wikis

How does Jive fare?

Blogs

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IBM Connections is unique in providing the full breadth of c ollaborative and innovative features

Time

Busin

ess V

alue

User Profiles

Expertise Location

Microblogging




Social File Sharing

Bookmarking and blogs

Communities

Ideation and Social Task

Management

Recommend-ations

Wikis

IBM Connections 4.5Platform Services

Activity Streams Notifications ReputationTagging Filtering Search Feedback

Connections

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IBM Connections is the only Enterprise social platform that delivers the full breadth of social technologies. Companies can choose which services they wish to deploy depending on their needs. All the services sit on the same core platform however, so they share elements like activity streams, notifications, tagging, search, and feedback.


IBM’s leaders hip in this arena is widely ac knowledged by indus try analys ts

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose1 Source: Gartner Magic Quadrant for Social Software in the Workplace, September 20132 Source: The Forrester Wave™: File Sync and Share, Q3 2013; Cloud Strategies for Online Collaboration Software Vendors, Q3 2012, and Enterprise Social Platforms, Q3 2011, Forrester Research, Inc. 3 Source: IDC: Number 1 position from 2009-2012, IDC Worldwide Enterprise Social Software 2013-2017 Forecast and 2012 Vendor Shares: From ESS to ESN, doc #241323, June 2013.4 Source: Aragon Research Globe for Enterprise Social Software, September 2012


Our operations is running smoothly, but I want to dramatically boost innovation at Renovations so that we can stay at the forefront of our industry

IBM Connections is a best-of-breed enterprise-ready social software that is ideal at fostering innovation regardless of on-premise or cloud

George BandiniRenovations CEO

Dan MisawaIBM



Improve Workforce Productivity

Time to locate expertsTime to locate informationNumber of new innovations



The process of innovation can be broken down into five phas es

Discover Generate Select Implement Sustain-Diffuse

Source: http://hbr.org/2007/06/the-innovation-value-chain/ar/

The process of coming up with ideas for new products, services, processes, or business models

Picking the best and most feasible ideas from a potentially large pool

This is where innovation tends to fail, this failure to implement ideas is often referred to as the ‘air-gap’

Keep people engaged while spreading both the idea and its implementation across the organization

Many of the best ideas are built upon existing ones, so being able to discover existing knowledge and experts is crucial

Innovation Value Chain


DEMO: Product Innovation Lifecycle


What did we just see? Search and business cards turboc harge the dis c overy proc es s

Blog Post

Profile

Bookmarks

Files

Community

Tagged searching returns relevant results

Links in business card and profile lead us to yet more relevant material

Discover

Retail Trends

Business card in blog post leads us directly to

an expert

Wikis

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This is why its called “Connections!” A search for Retail trends pulled up a whole list of results. One of the results was a blog entry that looked interesting. When we clicked on the blog and read the article we were intrigued so we hovered over the author’s name which popped up a business card that allowed us to access their profile, where we learned yet more about the author and his background. From there we could also branch off and see what other bookmarks or files this person has shared. The shared files could have contained interesting documents or templates. Finally we decided this person was a subject matter expert so we decided to add them to our community!


Connections allows you to exploit the strength of weak ties

Connections through strong ties

Connections through weak ties

Weak ties do not require much effort to maintain so we can have many more of them (e.g. LinkedIn contacts). Weak ties act as bridges to people and information that you would not normally know about

In the paper “The Strength of Weak Ties,” the sociologist Mark Granovetter explains the value of casual ties

Source: http://sociology.stanford.edu/people/mgranovetter/documents/granstrengthweakties.pdf

Strong ties are difficult to maintain. When two people have strong ties, they typically know many of the same people and have access to the same information – There is a lot of overlap

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“Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.” SAMUEL JOHNSON Traditionally we relied on our connections with strong ties i.e. people we knew well, our immediate team mates, to obtain information. Strong ties require more effort to maintain so we tend to have fewer of them. And since people with strong ties tend to work in the same area there is a lot of knowledge overlap. With social software like Connections we can create and maintain a large number of weak ties with individuals who we would not normally spend a lot of time with. Think of your LinkedIn contacts. These weak ties are from such a broad spectrum of expertise that we are often available to obtain information from them that we would not normally uncover through our strong ties. These weak tie connections can also act as bridges to other individuals who may have the information or expertise we are looking for


Ideation blogs allow teams to capture and generate new ideas whenever ins piration s trikes

Ide⋅a⋅tion noun the process of creating new ideas

You can’t force people to have good ideas simply by putting them together in a room to ‘brainstorm’

Connections’ Ideation blogs allow team members to contribute ideas wherever and whenever they get inspiration. This also reduces the fear of rejection or ridicule some members might face

Generate

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Instead of forcing team members to gather in a conference room to brainstorm ideas for the new mall, the project manager decided to use ideation blogs. This allowed the team members to contribute their ideas whenever they got inspiration. It could be at home, on the road, or during lunch at their desks. The team members could simply key in their idea into the blog. Their coworkers would then rate the ideas. The best ideas (the ones with the most votes) got pushed to the top. Eventually the best idea(s) were graduated to activities where they could be acted upon and implemented. Thus was born the idea for an indoor water park for Mega Mall


Ideation blog voting allows the best ideas to be s elec ted by a jury of peers

Members vote on the ideas, and the best ideas naturally gravitate to the top. Voting anonymously eliminates pressure to conform or acquiesce to the highest ranking member

Select

i

b

e

h

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Top ideas are graduated into actionable tasks so they c an be implemented, eliminating the ‘air gap’

Top idea(s) is graduated into an

activity where it can be implemented

Implement

Often tasks result in the creation of documents

Air Gap

Project Manager assigns tasks in Connections Activities

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Regular status updates and blog posts help s us tain employee engagement and momentum

Microblogging Blogging

Short posts, typically 1-2 sentences Longer posts, typically several paragraphs in length. May contain graphics

Examples include twitter tweets and Facebook status updates

Popular blog engines include Blogger and WordPress

Ideal for conveying status, asking a question, or seeking help with an issue

Ideal for explaining complex situations, processes, or editorials

I just got calls from 3 major tenants looking to secure leases!

Sustain-Diffuse

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Along the way if an issue arises, team members post it as a status update. This is quickly picked up by both other team members as well as employees of Renovations. Someone who has dealt with a similar situation in another project might chip in with some suggestions. Meanwhile team members can quickly discuss a plan of action. In this way microblogging is different from conventional blogging which tends to comprise of longer posts which are used to generally convey major milestones or events


Connections clearly helps renovations attain its innovation goals

Goal Metrics Initiative

Improve Workforce

Productivity

Time to locate information

Number of new innovations

Tagged search, discovery

Ideation blogs, Activities

Time to locate experts

Tagged search, business cards

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Besides improving responsiveness, IBM Connections also provides distinct improvements to workforce productivity. Profile search and business cards sharply reduce the amount of time needed to locate experts. Meanwhile tagged searching helps to locate information much more quickly than standard full text search. Finally, as we saw earlier, ideation blogs help teams to come up with truly innovative and novel ideas


Source: 1. Bughin, Jacques, and Chui, Michael. The Rise of the Networked Enterprise. McKinsey Global Institute. https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716?pagenum=2#footnote42. Feldman, Susan, Duhl, Joshua, Marobella, Julie, and Crawford, Alison. The Hidden Costs of Information Work. IDC

Since an average information worker wastes 9.5 hours per week locating information, a 30% improvement saves a company USD $4,275* per year per employee2

* Assuming $60,000/year salary + benefits, 40 hour work week

Dramatic improvements in productivity and innovation have been doc umented

30% increase

20% increase

30% increase

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It is no wonder then that a McKinsey survey of thousands of companies found that they too experienced significant benefits from using social software: A 30% increase in the speed of locating experts A 30% increase in the speed of accessing knowledge A 20% increase in the number of new innovations



Is IBM Connections going to be yet another silo of data within our organization?

No, Connections also works with many of your existing systems to incorporate data from them and to provide social constructs to enhance them.

Madison ArmandRenovations CIO

Dan MisawaIBM


Connections can both ingest as well as project information to multiple targets

WebSphere Portal

Socia

l con

tent

pro

ject

ed in

to

Bi-directional links with Cognos allows the team to track market trends Cognos Customer Insights let

Renovations track sentiment

ECM Libraries from IBM Content Manager, FileNet, or SharePoint can be added to a communityUsers interact with the libraries without

knowledge of the underlying repository Full check in/out, versioning, upload,

folders, ACL supported

Business Intelligence

Content Management

Streamlines and enhances agile development projects, linking business communities with developer projects

Application Lifecycle Mgmt

Bi-directional links

Bi-directional links

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Connections has bi-directional links to business intelligence systems like Cognos. So for example if the BI systems tracking per square foot lease rates across the industry shows that they have increased, this data can be used to create a new activity in Connections for the sales team to discuss whether to increase the lease rates for Mega Mall. The activity in Connections contains a link back to Cognos so that anyone can go back to the source and determine what event caused this piece of work to be initiated Documents from Content management systems such as FileNet, IBM Content Manager, and even Microsoft SharePoint can be easily embedded as file libraries within Connections. These file libraries look and act like native file libraries, sharply reducing the learning curve for end users. End users have full access to standard content management features from the backend repository like check in/out, versioning, file upload, folders, etc. If your organization uses an application lifecycle management system like Rational Team Concert, IBM Connections can provide bi-directional links between RTC projects and Connections communities. As code is delivered, developers can also post status updates to Connections to keep the business sponsors updated on progress. While Connections can pull in all this content, it also allows its own social content to be projected into WebSphere Portal. Many companies have standardized on a portal as the standard web presence. This allows social content to be displayed within the portal context without switching to a different web application.


Many of our employees work remotely at job sites throughout the country. Can they access their social content in Connections from a mobile device?

Certainly, the Connections mobile app is a rich, native application that runs on numerous mobile platforms and form factors

Dan MisawaIBM

Minh LiSales VP


A remarkably feature- ric h mobile vers ion of c onnec tions is available on multiple platforms

Access the full breadth of Connections’ services:‒ Status Updates – hyperlinks,

attachments, hashtags‒ Profiles – make calls from profiles,

export to device‒ Communities – access all elements of

the community‒ Activities – create, edit items and

tasks‒ Blogs, including ideation blogs‒ Bookmarks – create, search, and

discover‒ Files – upload, download, view files‒ Media Gallery – upload, download,

take pictures‒ Forums – create, read, and reply‒ Wikis – View and comment‒ File Sync

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Download the Connections app from the respective platform app stores. The Connections mobile app runs across a broad array of mobile operating systems and it distinguishes itself with its extremely extensive array of features that is unmatched by any of our competitors. One can access any Connections service from within the mobile app. The app also supports tablets: the iOS app is a universal apps that works on both iPhones and iPads but on the iPad it presents a different navigation scheme that takes advantage of the additional screen real estate by placing the navigation bar across the left.


Demo: Connections Mobile vs. SharePoint Mobile

VS

IBM Connections SharePoint


A brand new user interface and other updates are c oming in 2014

Customizable navigation bar

Immersive blog reading similar to Flipboard

NotificationsHistory

Read it later


What Makes Connections Different from the myriad other social softwares out there like SharePoint, Yammer, Chatter, or Jive?

The key difference is that Connections is a people-centric, best-of-breed social platform.

Madison ArmandRenovations CIO

Dan MisawaIBM


Sharepoint is primarily a document- c entric platform that requires 3rd parties to fill its s oc ial holes

Documents

SharePoint has often slowed down the move to more social tools for big companies in particular

…it seems like it all comes down to, SharePoint works if you customize the hell out of it, and that a successful social SharePoint deployment involves custom development, a heck of a lot of time, and a heck of a lot of moneyhttp://www.informationweek.com/thebrainyard/news/231000227/how-to-plug-sharepoints-social-holes

- Dion Hinchcliffe Dachis Group (http://www.dachisgroup.com/2011/12/social-business-predictions-for-2012/)

Replace / Enhance the lackluster built in apps

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While SharePoint checks off many of the boxes in the social features checklist, many of these features are weak implementations which require customers to plug the holes with 3rd parties such as Newsgator As David F. Carr wrote in covering last summer's Enterprise 2.0 conference, "In a panel discussion on SharePoint as a social platform, the consensus was that SharePoint contains many of the ingredients of a social application, but by itself doesn't get you all the way there--not without extensive customization or the addition of a third-party product such as NewsGator Social Sites." However, that same magic quadrant report from October 2010 notes that SharePoint remains more focused on files and documents than personal interaction, putting it "somewhat out of step with overall social software trends." http://www.informationweek.com/thebrainyard/news/231901642/how-to-make-sharepoint-more-social Although SharePoint is ubiquitous as a collaboration and document management platform, it has a reputation as an incomplete social platform. Microsoft provides some of the basic elements for social profiles and activity feeds, but creating a complete social environment from SharePoint requires either heavy customization or an add-on product such as NewsGator Social Sites. (http://www.informationweek.com/thebrainyard/news/social_networking_private_platforms/232301139/10-enterprise-social-networking-obstacles) "They've built a decent platform for lightweight file-oriented collaboration," Byrne said, and that's something a lot of organizations will find useful. "But SharePoint only provides two of the 10 or 11 key applications enterprises are looking for" in a social platform, he said. "What makes SharePoint an interesting product is the breadth of capability," Koplowitz said. Organizations that have already made a commitment to SharePoint should consider how social software features "can be additive to SharePoint," he said. On the other hand, he would not recommend an organization with no previous SharePoint investment adopt the platform as the foundation for enterprise social networking--certainly not unless you want to take advantage of SharePoint's other features. "If you're going to take on this beast--if you're going to take the buffalo down--you'd better be prepared to consume every part of it," Koplowitz said. http://www.informationweek.com/thebrainyard/news/231903281/does-sharepoint-have-future-as-a-social-platform


Sharepoint lac ks the bas ic building bloc ks for fos tering innovation

FTIndex

Renovationsconstruction development

regulations megamall galleria

approval proposal customer

TagsDb

User must know to search in both places

Discover

People are potentially missing large amounts of very relevant content since tagged items do not show up in search results

SharePoint simply does not have idea generation, selection, and implementation functionality

Generate


At this point, Microsoft seems to be abandoning S harePoint in favor of Yammer

Jared Spataro, Senior Director, Office Division, Microsoft

“We shipped basic social features with SharePoint Server 2013, and over the last year and a half I’ve had many people ask me whether they should implement SharePoint social or Yammer. My guidance has been clear and consistent: Go Yammer! While we’re committed to another on-premises release of SharePoint Server—and we’ll maintain its social capabilities—we don’t plan on adding new features.”


Both Chatter and Yammer utilize status updates as the primary form of collaboration. Status updates however are poor at expressing long form content, are often impossible to go back and edit, and are chaotic when hosting large discussions

However neither Yammer nor Chatter have the breadth of func tionality to be c ompetitive in the enterpris e

Mobile clients for Chatter and Yammer possess very basic functionality, largely limited to posting and viewing status updates

Microblogging

Search

Files

Links

Profiles

TagsCentral

collaboration component

발표자


Chatter and Yammer begun with the wrong premise: to be the Facebook/Twitter of the enterprise. This locked them into microblogging as the core anchor of their platform Microblogging Microblogging is the central pillar of both Chatter and Yammer. Status updates are the primary content authoring mechanism – not suitable for long form content. Neither are comments ideal for discussions especially with large groups Links There is no central directory of links in Chatter and only a rudimentary one in Yammer Links can only be embedded in status updates Search Files, profiles cannot be searched by tag, users must recall the textual descriptions or file titles which may not be obvious Chatter does not index profile fields which eliminates the ability to perform expertise location Yammer does not index file contents Files Yammer does not allow one to restrict access to files by an access control list. The only way to restrict access is to place the file in a group Profiles Very limited profile attributes in Chatter make it difficult to make yourself discoverable or to discover others based on skills or past experience Tags Neither Chatter nor Yammer let you tag profiles or files Mobile – only allowing for reading / writing status updates and posting photos


Meanwhile the only other major player, Jive, dec ided to reduc e func tionality by eliminating the das hboard Connections provides a configurable

dashboard enabling users to get a picture of their world in a sensible, structured way while also incorporating email and calendarIf a user wants activity streams in Connections, those are also available and they can be filtered

Jive used to have dashboards, but they were removed in version 5, much to the consternation of many users. Dashboards, or “overview” pages are now only available in places, or on a system-wide basis

Source: community.jivesoftware.com/message/1102579

Configurable widgets


Even basic file sharing in Jive is clumsy and prone to duplic ation

In Connections, a single document instance can be shared with any number of individuals AND communities

community.jivesoftware.com/casethread/219316

In Jive, a single document instance can be shared with any number of individuals OR a single community

Is this the reference copy?

Is this up to date?

Dupl

icate

s of t

he s

ame

file

Everyone gets a pointer to the file


Data from on- premis e J ive ins tanc es s till go through J ive’s c loud, rais ing s ec urity c onc erns

Activity engine will feed all community activity, in encrypted form, to Jive’s recommendation cloud service in the US or Amsterdam. This is enabled by defaultSocial context in search requires activity to be fed, in encrypted form, to Jive’s Cloud Search service

http://docs.jivesoftware.com/jive/6.0/community_admin/topic/com.jivesoftware.help.sbs.online_6.0/admin/ConnectingtoJiveHostedServices.html

Mobile uses Jive’s cloud as a proxy, without exception

Jive Present (sales collateral delivered to iPads) also requires inbound access from Jive’s cloud

Jive Mobile Service

Jive Recommender

Cloud Search

On-premise Jive Servers


Jive mobile is essentially A feed reader and android c an’t ac c es s c us tom s treams

Provides an “optimized” experience for iOS, Android, and Blackberry

Android and iOS App:Provide access to activity streams –no navigable access to content

iOS app is a bit more sophisticated with access to custom streams

Source: docs.jivesoftware.com/jivecloud/community_admin/topic/com.jivesoftware.help.online.mobile_6.0/admin/ConfiguringJiveMobile.html

Requires firewall holes for the Jive Mobile Gateway! There are North American and European gateways.

Fire

wal

l

Fire

wal

l


Connections helped Renovations achieve its goals


Improve Workforce Productivity

Time to locate experts Time to locate information Number of new innovations


Accomplished With

Connections


Everything you have seen is available in the deployment of your c hoic e

Connections

On-Premise

Private Cloud

Cloud


New in Connections 5.0 – S hare through the firewall s ec urely


External participants are easily identified and their view of c ommunity is c arefully managed.

All community content is available to the external user

External users are highlightedAnd have the same privileges

as members (upload files, submit ideas, and more)


Thumbnail file view helps you find the content you need fas ter

Hover over a file to preview and view more details


In- c ontext preview enables you to verify you have c hos en the c orrec t doc ument


Push the files to the desktop with sync to work offline. Optionally, loc k the file


File sync also works with mobile devices


Focus on what is importantPersonalized experience with 1 tap access to the

content that matters to you

Mark content or communities as Favorite

for 1 tap access

Re-order the navigation any way you want –

eliminate what you don't need

View and manage Community Events


See what is new since your last visit, respond inline and move on to the next tas k

View all of your notifications consolidated

into one area (e.g. @mentions from Files)

Link previews summarize the content without visiting it using

Facebook OpenGraph to help with adoption

More relevant content inthe activity stream


And More! IBM Connections 5. 0 is available now!

Create, Develop, and Nurture the Smarter Workforce · IBM Smarter Workforce Solutions will help...

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