IBM: Building An Innovation Company for the 21st Century
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Transcript of IBM: Building An Innovation Company for the 21st Century
© 2008 IBM Corporation
IBMGLOBAL BUSINESS SERVICES
Charleston Defense Contractors AssociationOctober 22, 2009
© 2008 IBM Corporation2
IBM’s Transformation: An Ongoing Journey
From regaining customer and shareholder confidence during the “ burning platform” days of the early ’90s to building a new model for growth in the 21st century, IBM has more than a decade of deep experience in business transformation
1984 1992 2004 2005 2006
© 2008 IBM Corporation3
IBM Corporation has Six Major Components:
IBM 101 – OrientationWe do more than make computers….
Our Vision: To be the world’s leading business partner, trusted to unlock economic advantages by delivering innovative business and technology solutions
IBM Global Services provides over 50% of IBM’s annual revenue ($58.9B in 2008)
1. Global Business Services
2. Global Technology Services
3. Software
4. Hardware
5. Global Financing
6. Research
© 2008 IBM Corporation4
IBM Global Business Services (GBS) is a partner of unmatched breadth and depth
The world’s largest consulting organization
60,000 consultants and professional staff world wide – including a dedicated staff for Federal and DoD work.
23.3% of Public Sector Revenue ($1,105M) in 2008 went to small business concerns (includes SDB, WOSB & HBCUMI)
Partnerships with leading-edge Independent Software Vendors
Organized into 7 functional areas spanning a broad set of services
Industry Sectors Service Lines
Strategy & Change
Supply Chain Management
Human Capital Management
Customer Relationship Management
Financial Management
Application Services
Business Analytics & Optimization
Fin
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Dis
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Ind
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© 2008 IBM Corporation5
Strategy & Change Solutions
Organization Change
Strategy
Building the change architecture and organizing the
people enablers
Technology Strategy
Determining strategic possibilities and
realities of technology
Business Strategy
Determining where and how to invest
resources and leadership attention
Operations Strategy
Designing and implementing
successful operating models
© 2008 IBM Corporation6
Supply Chain Management Solutions
Modeling/SimulationSupply
Chain Strateg
y
Enterprise Applications
Supply Chain
Planning
Product Lifecycle
ManagementProcurement
World-ClassAnalytics to gain clear insight into
problems/ solutions
ImplementationStrategies to deliver
results
Fact-Findingand Analysis
Design andImplementation
© 2008 IBM Corporation7
Human Capital Management Solutions
Learning & Development
Better HR
More From People
On Demand Workplace
People StrategyHR Service Delivery & Process
HR Management Systems
HR Business Transformation Outsourcing
Corporate Learning Strategy and Organization
Business Applications and Process Training
Performance Leadership
Portal Strategy
Business Case Development
Knowledge management
© 2008 IBM Corporation8
Customer Relationship Management Solutions
CRM Vision & Strategy
Constituent Centric Business Transformation Analysis and Roadmap
Business Intelligence
Unique Organizational Insights Through Data Collection, Management and Analysis
Case Management
Breakthrough thinking to exponentially improve largest, most complex folio workflows
Contact Center
Integrated Contact Center Solutions
Field Services
Comprehensive closed-loop solutions for event driven and dispatched activities
eService
Sailor/Soldier centric solutions for transacting over the web:
© 2008 IBM Corporation9
Financial Management Solutions
Performance Management & Analytics
Finance Enterprise Applications
Finance Operations Improvement
FM combines the full suite of strategy, process, and technology offerings in one service
Business Risk Management
Vision and Blueprint
Finance Diagnostics
Finance Strategy
© 2008 IBM Corporation10
Application Innovation Solutions (AIS)
Application Development Solutions
• Custom software development
• Legacy system migration & App Maintenance Services (via AMS partnership)
Enterprise Architecture & Technology
• Enterprise Architecture development
• SOA/WS Initiative
Technology Services & Operational Support
• Enterprise IT Management
• Infrastructure consolidation and Support
• High Performance Computing
Security & Privacy – Wireless Solutions
• Security architecture and infrastructure
• IBM Secure Wireless Infrastructure System (SWIS)
• Wireless end-to-end Broadband Solutions
Integration Services
• Application integration services using middleware technologies such as WebSphere, MQ, and Web Services
• Enterprise data architecture data quality and enterprise reporting services
© 2008 IBM Corporation11
BA&O services and product capabilities
• Identify and prioritize opportunities for improvement
• Change business processes and operations to exploit analytics
• Implement management systems to maintain control and achieve goals
• Report outcomes of business processes and programs
• Automate management dashboards and scorecards
• Create planning, Budgeting, & Forecasting tools
• Apply advanced statistical and regression analysis upon historical data for predictive decision-making
• Integrate optimization algorithms and technology into operations
• Ensure robust and trusted data is available when needed and is easy to consume
• Provide a consolidated and efficient information platform to support optimization initiatives
• Manage document & records, including archives
• Manage structured and unstructured content
• Manage digital assets & rights
• Provide efficiency and transparency to complicated workflows
BAO Strategy
Business Intelligence & Performance Management
Advanced Analytics and Optimization
Enterprise Information
Management
Enterprise Content
Management
Service Areas
Role
© 2008 IBM Corporation12
We want to team with you and are looking for local teammates with….
Experienced and available staff
Knowledge of clients
Good financial standing
Past performance relevant to the pursuit
Appropriate certifications
Well defined capabilities
© 2008 IBM Corporation13
What we have learned from teaming with smaller businesses….
We increase a team’s reachback dramatically
– Access to solutions and clients from public sector engagements globally
– Access to IBM R&D,
– Access to intellectual capital and resources from commercial practices
We often add excellent past performance examples to the bid
We offer excellent skills, methodologies and certifications
– It’s not uncommon for IBM to fill the PM slot on bids with small businesses
We may make it hard to hit an average cost target (let’s admit it…)
– Strategies
• Participate in a limited set of labor categories
• Declare IBM a commercial item
• We are working on regional pricing models
© 2008 IBM Corporation14
Questions?
Chris LyonsNavy Account ManagerGlobal Business Services
[email protected](703) 653-7469
Robert G. ThompsonCharleston Area RepGlobal Business Services
[email protected](843) 200-6700
© 2008 IBM Corporation15
Additional Detail
© 2008 IBM Corporation16
Strategy & Change Solutions
Business Strategy
Determining where and how to invest
resources and leadership attention
Operations Strategy
Designing and implementing successful
operating models
Organization
Change Strategy
Building the change architecture and
organizing the people enablers
Technology Strategy
Determining strategic possibilities and realities
of technology
Change Management Stakeholder Mgmt. Communications
Strategy Value (Benefits)
Realization IT Organization Design Transition Mgmt. Workforce Transformation
Lean Six Sigma Rapid Process
Change (BPR) Shared Services design BTO and Sourcing
Strategy Transformation
Program Governance WBI Modeler
Business Enterprise Architecture
Component Based Bus. Modeling (CBM)
IT Portfolio Mgmt. IT Sourcing Strategy IT Transformation IT Capability Assess.
Strategic and Program
Planning Performance Mgmt. &
Balanced Scorecard Capital Planning and
Investment Strategy Strategic Leadership
Program (SLP)
© 2008 IBM Corporation17
Supply Chain Management Solutions
Modeling/SimulationSupply
Chain Strateg
y
Enterprise Applications
Supply Chain
Planning
Product Lifecycle
ManagementProcurement
IBM’s world renowned modeling approach to optimize performance
Business Objectives, Performance Goals,
Process Analysis and Transformation, Metrics
Forecasting, advanced planning, scheduling and
distribution
ERP selection, implementation and integration
Inventory, maintenance management, Telematics,
autonomics and EAM Solution applications
World-ClassAnalytics to gain clear insight into
problems/ solutions
ImplementationStrategies to deliver
results
Fact-Findingand Analysis
Design andImplementationProcurement Assessment,
Strategic Sourcing, Procurement Application Implementation, Supplier
enablement
© 2008 IBM Corporation18
Human Capital Management Solutions
Learning & Development
Better HR
More From People
On Demand Workplace
People Strategy Intellectual Capital Mgmt. Talent Management Workforce Analysis &
DesignHR Service Delivery & Process HR Delivery model assessment HR Delivery model design and implementation HR Process improvement
HR Management Systems HR System Strategy & Architecture HR System Improvement HR System Optimization
HR Business Transformation Outsourcing
Learning & Development
Corporate Learning Strategy and Organization
Business Applications and Process Training
Business Skills Training eLearning Technologies eContent Learning Managed Services
Portal Strategy Business Case Development Roles, Processes and Governance
Planning, Design & Implementation Architectural Selection Knowledge Management
Performance Leadership
Performance Measurement & Management
Workforce Planning Culture Transformation
On Demand Workplace
© 2008 IBM Corporation19
Customer Relationship Management SolutionsCRM Vision & Strategy
Constituent Centric Business Transformation Analysis and Roadmap:
• CRM Strategy• Business Case / ROI• Strategic Program Development• CRM Process Reengineering• Diagnostics & Assessments• Change Management
Business Intelligence
Unique Organizational Insights Through Data Collection, Management and Analysis:
• Analytics• Survey Research• Data Warehousing• Program Evaluation• WebFountain
Case Management
Breakthrough thinking to exponentially improve largest, most complex folio workflows:
• Single View of Constituent Information• Common Front-end• Replacement of Core Processing Applications• Cross Agency Data Sharing (enterprise)• Integrated / Collaborative Service Delivery• End to End Case Processing
Contact Center
Integrated Contact Center Solutions:• Call Center/Help Desk• Multi-Channel Integration • CTI & IVR• eMail Response
Field Services
Comprehensive closed-loop solutions for event driven and dispatched activities:
• Distance Support• Field Dispatch• Maintenance Depot, Parts Management• Field Service Effectiveness & Measurement
eService
Sailor/Soldier centric solutions for transacting over the web:
• Self Service• Enterprise Information/Content Management• Portals
© 2008 IBM Corporation20
Financial Management Solutions
Performance Management &
Analytics
Finance Enterprise
Applications
Finance Operations
Improvement
• Enterprise Performance Management & Reporting
• Data Warehouse and Datamart design andimplementation
• Activity Based Costing and Management
• Planning / Forecasting/ Budgeting
• Analytic Apps / ERP (includes Hyperion, AGS and SAS)
• SAP / Oracle / AMS / PeopleSoft financials architecture, design, selection, implementation and integration
FM combines the full suite of strategy, process, and technology offerings in one service
Business Risk Management
• Finance Process Optimization
• Shared Services
• F&A Outsourcing
• Benchmarking
• Business Risk Assessment & Mitigation
• Internal Controls (SOX)
Vision and Blueprint
Finance Diagnostics
Finance Strategy
© 2008 IBM Corporation21
Application Innovation Solutions (AIS)
Application Development
Solutions
Integration Services
Technology Services & Operational
Support
Security Privacy & Wireless Solutions
Enterprise Architecture &
Technology
• Custom software development• J2EE / open source development• COTS product integration• Configuration management• Rational life-cycle support• Test strategy, planning, execution• CMM/CMMI• Legacy system migration & App
Maintenance Services (via AMS partnership)
• Enterprise Architecture development
• SOA/WS Initiative• Technical Solution
Architecture• Performance Engineering
• Web content management, enterprise content management and portal solutions services
• Data Management / Business Analytics• Data warehousing, data mining, data
integration, data conversion, data modeling, data and database administration
• Enterprise data architecture data quality and enterprise reporting services
• Enterprise IT Management• Infrastructure consolidation and Support• Operating System Support, including
Linux .• High Performance Computing• Systems Engineering• Web Hosting / SDC Interface • Business Operations Mgt• Project Mgt Office Consulting• EVM Support• Federal ITS Solution Competencies
•On Demand Infrastructure•Business Resilience•Operational•Technology
Security & Privacy• Security architecture and infrastructure• Application Control Assessment• Technology implementation• Information Assurance• Security Operations Center• In-Line BaggageWireless• IBM Secure Wireless Infrastructure System
(SWIS)• Wireless end-to-end Broadband Solutions• Enhanced Hospital Communication Solution• Enhanced Campus Communication Solution• Secured Trade Lanes• RFID Emerging Technology• Collection Instrument for Cost & Performance
Management (CPM)• Machine Language Translation• Ent Info & Data Stewardship Arch(EIDSA)
• Application integration services using middleware technologies such as WebSphere, MQ, and Web Services
• Portals / Content Management