Ia Workshop Gkm Version
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Transcript of Ia Workshop Gkm Version
Real World
Guerrilla Knowledge Management
Exploring the possibilities for mining and centralising
the knowledge of your team and stakeholders
Investigating how to
create quick and fast reacting communication hubs on-line
involve staff in mapping what information access is needed
manage ad-hoc and limited life on-line collaborative environments
manage customer service knowledge-basescontrol feedback loops for staff and management
What to capture?
information items have different values for different people at
different times
Chicken or Egg
Follow the Path
Knowledge
How do people gain knowledge?
Roadblocks
Managerial InertiaWorkplace Culture
Knowledge as Power
Overcome Managerial Inertia
Leverage free services
Step around the obstacle
Improve Workplace Culture
Enrich the daily landscape
Mentors and Challenges
Democratise Knowledge
Information should be freeList people, policies and processes
Access gives everyone power
If you build it…
if you build it they will come
…but only if it is of value to them.
Populate or Perish
Volume matters
Organic growth is good
Capturing Knowledge
An Information Architect’s tools for
capturing the knowledge of an organisation,
and overcoming cultural hurdles.
Web-based Tools
WikisBlogs
Social MediaWeb Content Management
SystemsExisting SOE
Web-based Tools – Wikis
http://www.wikepedia.org http://www.mediawiki.org/wiki/Manual:FAQ http://stephenwho.pbwiki.com
Web-based Tools – Blogs
Web-based tools – Social Media
Web-based Tools – CMS
http://www.dotnetnuke.comhttp://en.wikipedia.org/wiki/
Comparison_of_content_management_systems
Standard Operating Environment
MS OfficeWeb Browsers
E-mail and Desktop Messaging
Workshop
Map the frameworkSuggestions for staff
involvementAppropriate tools for each task
Feedback loops
Delivery Technologies
