Dear Sir,

I would like to express my interest in applying for the possible employment opportunity in your esteemed organization with this bearing that I possess the required qualification, experience and disposition that you might be looking for. I, therefore, attach my resume with this epistle for your kind review.

In addition to the resume I would like to mention that my previous experience has helped me in building my customer care skills and professional approaches. I’m a dynamic, organized and well experienced mid level employee, who is firmly committed to job objectives and responsibilities. A result oriented strong team leader, however completely able to deal independently with issues on the course. Expert in surveillance and incident investigation through five years’ of experience with proven track record. If appointed, I assure to give my level best to serve your organization and work with total dedication.

Reviewing my experience, background and qualification, if you would like to discuss in person, I can reach in a preferable time at your convenience. My contact details are listed in my enclosed resume. Will be waiting for a positive response from your end; Thanks Indeed!

Sincerely yours

Hussain AhmedSupervisorSecurity Command Center-SCCEmirates Integrated Telecommunications Company (Du)Contact No: +97156 684 4392Email: opusobscure@gmail.com

HUSSAIN AHMEDContact No: +97156 684 4392Email: opusobscure@gmail.com

CAREER OBJECTIVE:To find a challenging, goal oriented career in a professional environment where my technical, analytical and interpersonal skills can be utilized effectively for achieving personal, as well as organizational goals

TECHNOLOGICAL SKILLS:

Computing:Basic IT Knowledge (MS Word, Excel, Power Point, Outlook)

CCTV Systems:HoneywellSiNVRMilestone

Access Control Systems:EBI (Enterprise Buildings Integrator)SiPass

Others:VTS (Vessel Tracking System)Frontel (Intrusion Detection)Pacific Control System (Fuel Monitoring)RFID (Tag Monitoring System)Metal DetectorVehicle Search MirrorMDT (Mobile Data Terminal)

EDUCATIONAL QUALIFICATION:Secondary School Certificate-SSCHigher Secondary Certificate-HSC

PROFESSIONAL TRAININGS AND CERTIFICATES:Credentials Accredited BySecurity Systems Operator LicenseDepartment of Protective System (DPS)Dubai Police Academy

Communication Skills and Customer Care & ServiceDPW Commercial DepartmentFire Fighting Training (Crash Course)World Security Training Institute (WSTI)First Aid Training (Crash Course)World Security Training Institute (WSTI)Health, Safety and Environment (Crash Course)World Security Training Institute (WSTI)License for Security Guard-DPSDubai Police Academy

SUMMARY OF WORK EXPERIENCE:

Dubai World Security, UAE

Oct 2014-Oct, to till date: Supervisor, Security Command Center (SCC-Du Telecom)Fully responsible for all operational and administrative activities at SCC; under the close guidance ofSCC Manager.Maintaining official correspondence with internal and external departments.Overseeing SCC operation. Providing required support when necessary.Coordinating with police and other government departments as required.Providing creative support to SCC documentation ensuring standard and timeframe. Meet the requirement of supportive & directive documents.Satisfying the client’s need in terms of performance, regulations and reporting.Ensuring availability of necessary manpower as per the SLA.Analyzing root causes of problems; apply timely and innovative approaches for corrective. measures.Organizing weekly meetings with the ground teams.Assisting audit teams with all relevant documents and queries.Brief the delegation/orientation groups on SCC operations.

Dec, 2010- Oct, 2014: CCTV Operator, Command and Control Center (CCC-DPW, UAE Region)Monitor all cameras at responsible station. Frequently change presets as per standing procedure.Check status of all equipments, software (SiPass etc). Report all malfunctions to maintenance team immediately.Detect irregular or suspicious activities, and report to in charge instantaneously.Receive calls within second ring with polite, patient and helpful manner, and try to get maximum details. Record all details accordingly and take appropriate action.Maintaining standard procedure for accident/incident.In case of accident/incident- Dispatch patrolling units. Focus camera to the location, ensure maximum coverage. Activate ERP (Emergency Response Plan) i.e. notify ECC, Police, operational teams and Management. Broadcast SMS Etc.Prepare accident/incident report, and send official mail.Maintain the protocol of confidentiality.

June, 2010- Dec, 2010: Security Guard, Jebel Ali Port and Free Zone LocationsKeen knowledge of Safety and ISPS (International Ships and Port Facility Security Code) proceduresAlert and attentive; ensuring high value customer care.Integrity, job knowledge, sincerity.

Experienced at working in harsh weather condition.

Bazaar Information and Development (BID) Dhaka, Bangladesh

July 2009- June 2010: Marketing ExecutivePersuading potential clients (Bankers) about the efficiency and profitability of the affiliated product

May 2009-July 2009 : WEB Admin Collecting latest market updates from delegated field agents and updating the same on the portal (www.dhakabiz.com)

Daily Gramer KagojJournalist, Columnist

LANGUAGE KNOWN:Bengali (Mother Tongue)English (Advanced)Hindi/Urdu (Basic: Reading and Spoken)

INTER-PERSONAL SKILLS:Skilled in the day to day operation and man managementSelf motivated and enthusiastic about building business relationship with clientsFast learner, patient and hardworkingTeam playerWell groomed professionalExcellent communication skills, fluent in English languageProven track record to handle customer queries and provide solutions to the client

PERSONAL PROFILE:Date of Birth : 01-01-1986Gender : MaleMarital Status : SingleFather's Name : Saleh AhmedMother's Name : Sahida AkhterNationality : Bangladeshi

PASSPORT PROFILE:Passport No : AF7283175Date of Issue : 14.05.2013Date of Expiry : 13.05.2018Place of Issue : Dubai, UAEVisa status : Employment (Transferable)

DECLARATION:I hereby declare that the above given details are true and correct to the best of my knowledge.