Hurricane PreparednessBrandon Edwards - AVP Business Continuity &

Security

Educational Agenda• Business Continuity & Brand Promise

– The Importance of Branding

• Hurricane “Phoenix” • Hurricane Overview

– 2011 Season Review– 2012 Season Forecast

• Tampa Bay Hurricane History – Storm Surge Models

• Hurricane Katrina: Lessons Learned• How is GTE Prepared?

– Plan Elements– Closure & Evacuation– Infrastructure– Disaster Recovery Services– City of Tampa– Initiatives in Progress

Business Continuity & Brand Promise

Safety and Soundness

Enterprise Risk

Hurricane Overview

Hurricane “season” runs June 1 to November 30

September is the most active month

Between 1950 – 2000Average Season:• 9.6 Named Storms• 5.9 Hurricanes • 2.3 Major Hurricanes

2012 Season Forecast

Storm Surge Models

Marriott Waterside - Downtown Tampa

Host location for the 2012

Republican National

Convention

Tampa General Hospital - Davis Island

Hillsborough River - Downtown Tampa

Katrina: Lessons LearnedCash is King Critical staff may

not be available

Difficult to locate missing personnel

Extended communications outages

Lack of transportation

Lack of access to restricted areas

Lack of power/fuel for generators

Extended infrastructure outages

Lack of identification for members

Contaminated currency

Extended mail service interruptions

How is GTE Prepared?

Plan ElementsEMT will be updated on all tropical systems that may have

potential impact to GTE’s footprint

Sufficient time will be given to allow employees to return home to gather loved ones and supplies before evacuating

Status updates will be provided via email, employee hotline, internal/external websites and local media

Marketing will manage all member-facing and external communications

Food, water and bedding for critical staff, loved ones and pets are included as part of plan

# Location Phyiscal Address Zone County201 Crystal River 5700 N Suncoast Blvd, Crystal River A Citrus229 Hudson 6901 SR 52, Hudson A Pasco225 Seminole 7691 Starkey Rd, Seminole B Pinellas217 Downtown Tampa 702 N Franklin Street, Tampa C Hillsborough221 South Clearwater 6003 126th Ave N, Clearwater C Pinellas212 South Tampa 711 S Dale Mabry Hwy, Tampa D Hillsborough233 Town N' Country 7563 W Waters Ave, Tampa D Hillsborough203 Sarasota 3510 Fruitville Rd, Sarasota E Sarasota200 Headquarters 711 E Henderson Ave, Tampa n/a Hillsborough230 Brandon 101 E Bloomingdale Ave, Brandon n/a Hillsborough226 Carrollwood 4802 Gunn Hwy, Tampa n/a Hillsborough250 New Tampa 20761 Center Oak Dr, Tampa n/a Hillsborough214 North Tampa 9389 N Florida Ave, Tampa n/a Hillsborough219 Plant City 2201 James L. Redman Pkwy, Plant City n/a Hillsborough240 Sefner 1209 W Dr MLK Jr Blvd, Sefner n/a Hillsborough232 Temple Terrace 9380 N 56th St, Tampa n/a Hillsborough231 Land O' Lakes 21827 SR 54, Lutz n/a Pasco249 Trinity 10848 SR 54, New Port Richey n/a Pasco202 North Clearwater 1756 N Belcher Rd, Clearwater n/a Pinellas205 Palm Harbor 29492 US 19 N, Clearwater n/a Pinellas206 St. Petersburg 4584 38th Ave N, St Petersburg n/a Pinellas261 Midtown St. Petersburg 2190 18th Ave S, St Peterburg n/a Pinellas204 Lakeland 1275 Oakbridge Pkwy, Lakeland n/a Polk237 Ocala 3033 SW College Rd, Ocala n/a Marion

Closure & Evacuation

Infrastructure

Generators at Headquarters and 13 Financial Centers

Network failover site relocated to Jacksonville

Secondary failover installed for VOIP phone system

Disaster Recovery Services

Power

Space

Technology

Connectivity

Annual Hurricane Refresher Training

Emergency Contact “Wallet”

Cards

Internal/ External

Websites (GTE Ready)

Mobile Financial Center

&Emergency Supplies for CFCs and HQ

Disaster Restoration

Service Provider

Call Center Back-up

Crisis Communications Enhancements

Initiatives in Progress

Questions?