Humberto Matas Rodriguez, "The Future of Service Design"

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    26-Aug-2014
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Trained as an actor and copywriter, Humberto became an entrepreneur at the age of 21 after a short career in advertising. Since then he has always tried to put together humanities, technology and design to create different ecosystems where innovation thrives. His session on The Future of Service Design was presented at WebVisions Barcelona on Sat., June 21, 2014.

Transcript of Humberto Matas Rodriguez, "The Future of Service Design"

  • 1 Hello, we are Designit
  • 2 The future of service design is _______
  • 3 You can no longer plan for the future. All you can do is be prepared.
  • Service Design Business Transformation / Business Design Design Core
  • 5 The future of service design is _______
  • 6 The future of service design is get away from service
  • or at least from customer service Your service is your product
  • 8 The future of service design is products
  • The GlowCap, which is manufactured by Vitality, Inc., is screwed onto a pill bottle and communicates with a wireless transmitter that you plug into the wall. When it's time to take the medicine, the cap pulses with an orange light. After an hour, it starts beeping louder and louder. If you still haven't taken your meds, the device can make a phone call or send a text message to remind you. It can even be programmed to send e-mails or letters about your pill-taking habits to family members and doctors. Ecosystems are increasingly complex
  • Product Service Experience It take designers to make it useful, appealing and people oriented
  • Product Service Experience or pets oriented.
  • Product Service Experience It will increase because of m2m and the search of top of mind
  • 13 The future of service design is sewing
  • 15 Where do you end? Where do I start? Section name
  • 16 The future of service design is meaning
  • Interconnectivity opens amazing opportunities But many of them are lacking meaningful experiences.
  • 18 Does being european mean anything?
  • 19 The future of service design is public
  • 20 Who is going to rethink our institutions?
  • Oslo University Hospital 2013
  • 22 The future of service design is activism
  • Not that I know a lot about this This is just a wink to the hosts :)
  • 24 The future of service design is creative transformation
  • Creative conversations break silos
  • 26 The future of service design is talk business
  • You dont need to become someone you are not But at least someone they will invite to their parties
  • 28 The future of service design is the future
  • How can the future show us a way?
  • 30 The future of service design is dissapearing
  • 2013 @humbertomatas humberto.matas@designit.com Grcies!