Human Resource & Information Systems

Prof. dr Angelina NjegušAssociate Professor at Singidunum University

Belgrade, 19.11.2013.

Hard or soft aspects of HRM? (Nickson, 2007)

• Hard aspect– More instrumental and economically rational – HRM (Human Resource Management) is driven by strategic

considerations to gain competitive advantage, maximizing control while achieving the lowest possible labour cost

– This approach is quantitative and calculative and labour is resource as any other

• Soft aspect– Adoption of humanistic and developmental approach to HRM– HRM is more concensual and based on a high level of

managerial commitment to employees, which is intended to lead to mutual high commitment from employees, high trust, high productivity and so on

– Employees are seen as being proactive, capable of being developed and worthy of trust and collaboration

Ten-point code

Ten-point code of good practice by British Hospitality Association (Boella, 2013)

Recruit and select with care(so that you can promote a positive image and attract quality staff)

1. Equal opportunities2. Recruitment

A good employer attracts, selects, and employs quality staff whether full-time or part-time or casual

Discussion:Information systems that enable those processes, social networks (LinkedIn Recruiter ...), Web 3 generation services ...

Ten-point code

Offer a competitive employment package(so that the staff you take on, know what to expect and are well cared for)

3. Contract of employment

4. Health and safety

A good employer ensures that staff are fully aware, in writing of their terms and conditions of employment and provides a healthy and safe work environment for them.

Discussion:Information Security Management systems, ...

Develop skills and performance

Develop skills and performance(so that the standards of customer service and productivity can be enhanced)

5. Job Design6. Training and development

A good employer constantly seeks to increase productivity, business efficiency and customer service by improving staff competence, motivation, effectiveness and job satisfaction.

Discussion:Business Process Management systems, ITIL for service management, ...

Communicate effectively

Communicate effectively(so that you and your staff are working towards the same goals)

7. Communications

8. Grievances and discipline

A good employer ensures that staff know what is expected of them, keeps them informed of performance and has arrangements for dealing with discipline and grievences.

Discussion:Business Intelligence systems, social network systems, ...

Recognise and reward

Recognise and reward(so that you can retain highly motivated staff)

9. Performance review

10. Rewards and recognition

A good employer takes steps to keep and motivate quality staff by rewarding them equitably by means of a well-understood remuneration package.

Discussion:Business intelligence systems, KPI, ...

Types of HR Information Systems

Information Systems in HR

Operational HR Information Systems

Transaction processing

systems

HR Business Process

Management System

Office and Collaboration

Systems

HR Intelligence Systems

Operational BI Systems

Decision Support Systems

Strategic BI Systems

Support of HR Business

Operations

Support of HRM Decision Making

HR Information Systems

• Typical HR modules

HR BI Systems

Cloud HR Solutions

Be aware

Panelists

1. Vesna Vlatković, Marketing & PR Manager, A HOTELS, Aranđelovac, SERBIA

2. Ivan Vitorović, Development, Sales and Marketing Manager, MONA Hotels, Zlatibor, SERBIA

3. Jelena Đaković, Marketing Manager, Hotel Square Nine, Belgrade, SERBIA

4. Nikola Milović, Marketing Manager, Hotel Moskva, Belgrade, SERBIA

References

1. Boella, M., Goss-Turner, S. (2013) Human Resource Management in the Hospitality Industry: A Guide to Best Practice, ninth edition, Routledge, New York.

2. Nickson, D. (2007) Human Resource Management for the Hospotiality and Tourism Industries, Elsevier, Burlington, MA, USA.

3. Njegus, A. (2010) Informacioni sistemi u turističkom poslovanju. Univerzitet Singidunum.

4. Vimeo (2013) Solutions – PeopleHR. Vimeo. Available at: http://vimeo.com/74558879 (Accessed: 5.11.2013.)

5. Nova Terra (2013) Human Resource Management System. NovaTerra. Available at: http://novaterratech.com/asolutions/hrms.html (Accessed: 5.11.2013)

6. Kumar, Y. Human Resource Management. Amity Education Group. Available at: http://www.slideshare.net/SaurabhGupta88/hrm-module-i (Accessed: 5.11.2013)