HTC 2009 Annual Report

Fulfillment.

Our People H Your Solutions

2009 ANNUAL REPORT

Work. Friendship. Commitment. Challenge. Opportunity. Skill.

For many reasons the year 2009 will remain fixed in our memories for years to come. The Inauguration of Barack Obama as President of the United States, the worsening global fiscal crisis, the “Miracle on the Hudson”, the H1N1 flu pandemic, the death of Michael Jackson and hundreds of other major events filled our news pages and conversations. Oh and of course for our New York Yankees, a World Series Championship! For us at HTC, 2009 will long be remembered as the best year in the history of our organization, while at the same time it will be remembered as our most challenging one.

For the past several years we at HTC have used single or simple words to describe an event, a contract, relationships, or theme for a year. The power of language and in our case, these simple words hascreated an environment of sharing, commitment, satisfaction, unity and for 2009 FulFillment.

When we break down this word and see its many uses, we find that it serves us in dual ways and forwards both our individual and cor-porate Missions. As we ponder the simple concept of Fulfillment we can see its effects in all we do and in who we are. Going to the Merriam-Webster Dictionary, we see that Fulfill is to put into effect. Fulfilling means becoming real or true and marked by or achieving self-fulfillment and Fulfillment is the act or process of fulfilling or the act or process of delivering a product to a customer.

No matter what definition we choose, each use of the word fulfill captures the essence of 2009 here at HTC. What began as a year of uncertainty amidst the global fiscal crisis became our most fulfilling financial year ever! New opportunities, new relationships, new insights to sustainability and new jobs created a very powerful year indeed and assisted in our efforts to fulfill our Mission of enhanc-ing the quality of life for people with disabilities and other barriers through WORK. Each person associated with HTC made signifi-cant contributions to our success and helped to fulfill our promise of being a viable and sustainable company.

While fulfilling, 2009 was a very challenging and humbling year for HTC. We began with some significant contraction in our manufac-turing sector, while our Distribution, Property Management Group and Behavioral Health Services saw modest increases in both op-portunities and fiscal impacts.We even experienced the results of a very poor Medicaid audit and found ourselves needing to bring all resources to bear as we began a thorough cleansing and reorganiza-tion within our Mental Health Connections. As forecasted in late 2008 and like many other employers in our area and across our country, we experienced layoffs and reduced work hours for some of our workforce and in our customary way of creating opportuni-ties; we used this downturn to cross train employees in a variety of skillsets throughout the company. Some of our sewing machine operators left their machines to learn and excel with our grounds keeping and distribution operations. We used 2009 to regroup,

rethink our strategies, reexamine our processes and recommit to long term viability and sustainability.

The spirit and soul of HTC has always been and will always be our employees! Whether we are excelling at meeting and exceeding customer expectations, responding to potential or real crises or learning new skills to provide more opportunities for the future, we remain singly focused on banding together as a strong team, com-mitted to greater outcomes and ensuring that each individual and the organization experience success and fulfillment.

The stories you will read inside our year in review and the descrip-tion of our some of our efforts will serve to reinforce that WORK is a common denominator in achieving self-satisfaction and fulfill-ment and like us, you will be inspired by the spirit of our people. HTC now and in the future will continuously put forth our people for your solutions!

2009 AnnuAl RePORt 2

no matter what definition we choose, each use of the word fulfill captures the essence of 2009 here at HtC.

A Message from Our President

I started working at HTC on May 9, 2000. Before then, I was a stay at home mother of two daughters. I was very happy for staying home with them, but I knew I could do better than that so I started to work.

When I started to work at HTC, I started in Packag-ing and Assembly, then went on to working at the Herkimer and Oneida Recycling Center through HTC. I found out that I was pregnant with my third daughter. I went back to Packaging and Assembly. After that, I went onto DMS. I worked there for about a year then went to Northern Apparel. I stayed there for about five years. During this time, I worked on all the contracts they had there plus I went and helped Maintenance Plus and other divisions like P&A to help them.

In 2009 is when I transferred to Forever Green. Forever Green is lawn care and landscaping. It’s my second year with them. I really enjoy what I’m doing now. I like being outside and I like who I work with. I enjoy working with everyone I ever worked with in the time I have been working here.

My relationship with my coworkers and managers is great. Could not ask for anything better. Yes, they do

keep me on my toes about me doing better. At first, I thought that I couldn’t do it. Then, they said that they believe in me and I can do it and I did. My boss I have now keeps telling me that he has faith in me because of certain things on the job I felt uncomfort-able with and such. He always tells me to calm down and keep trying.

I’m not sure where I would be right now if I didn’t get hired by HTC. I probably would be on the unem-ployment line right now if it wasn’t for them. This company fulfilled my by giving me more confidence than what I had before. I know I can do what they expect out of me. I expect a lot out of myself, too. I keep pushing myself a lot because I know I can. They put a lot of confidence in me. Because of it, that’s why I push myself a lot. I became this person that everyone is proud of and I’m proud of myself by sticking it out and trying everything they could possibly throw at me and then some. My family and friends are very please and proud of what I accom-plished during my ten years at HTC.

Thank you,

Christine Perry

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A Message from a Fulfilled Employee

Fulfillmentis available in many forms here at HTC – from fulfillment of orders being pulled and processed in our various divisions, to the lives of our employees, supervisors and board members being fulfilled every day by the work they do. In this report, learn more about our fulfillment processes for three of our divisions and about the lives they touch.

About our employees

259 employees

160 full time, 99 part time149 people with disabilities 110 without disabilities

7.43 yearsAverage tenure, full and part time employees

Breakdown of disabilities44.97% MH, 24.16% developmental disability and 30.87% other

Employees live in 7 countiesOneida, Onondaga, Madison, Lewis, Herkimer, Saratoga, Chautauqua

it has been, and will continue to be, the policy of Human technologies Corporation to be an equal opportunity employer.


It starts with an online order...

Those who visit Brewery Ommegang’s website will find that they’re able to purchase merchandise like hoodies, beanies, tulip glasses, bike jerseys and a variety of other choices that they can declare their love for the brand with. All of those items are warehoused at HTC and orders are pulled, packaged, shipped and processed 100% by HTC employees with disabilities.

Beyond the general consumer, HTC’s IT staff has also built a web portal specifically for Ommegang’s market-ing managers. Representatives from around the country

can order items like beer tap handles, coasters, glasses, tavern signs, trays, bar mats, umbrellas and more to aid in their sales efforts. Again, all orders are fulfilled by people with disabilities.

A total of 160 different items are warehoused right at our main facility in Utica. In 2009, 2,000 online orders were fulfilled, which translates into an amazing 26,613 items shipped around the world!

Gift packs are another great project that HTC works with Ommegang on. Seen above, the special promo-tional projects are packaged and assembled at HTC -

10,000 were assembled in 2009 alone! These pro-ducts are used in Ommegang’s sales efforts and can be ordered individually as gifts.

...and grows into a job of personal fulfillment and pride!

The numbers are impressive and the customer is very unique. What is even more fascinating is the personal fulfillment that each employee gets from working on the Brewery Ommegang project. The process of this type of job is multi-faceted and the three people who are dedicated to this customer are trained extremely well to do it all. First and foremost, they are taught that

Ever order online from Brewery Ommegang? Chances are, we were behind getting that product to you.

PULLING ORDERS >> ASSEMBLY >>

ONLINE ORDERING >>

160 ITEMS >>WAREHOUSING >>

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PACKAGING >>

quality and customer service is most important. The HTC team that works on this account are thorough, detail-oriented and completely customer focused. They have developed a real sense of pride in the work, and have garnered new skills as well.

HTC employees are trained to order supplies needed for the shipping process, call help lines for trouble-shooting and work with customers from ordering com-panies. The depth of knowledge and variety of skills that is learned here is tremendous in helping our employees to feel accomplished and independent.

Why is this type of work good for people with disabili-ties in particular? They love challenging work and are more productive when they can make contributions in meaningful ways. Their interest is peaked with the prod-ucts they work with. “They want to know about the product – where it is made, who needs it, how much it costs in the store,” Supervisor Susan Malanoski shares, ”It’s more than just repetitive activities to fill their day – it’s a job with responsibilities and challenges that they love and they build skills to fulfill their lives.”

SHIPPING >>ASSEMBLY >>

Meet supervisor Susan Malanoski They always say you have to work for living - I live to work!

“When I see results, that’s the best - I love to work on the problems and to figure out something new. The jobs that we get in are always very different in nature, and we need to sometimes think creatively to work with our employees with varying disabilities. We come up with tools, gadgets and tricks that help the individual get the job done - we capitalize on what each one’s strengths are. You have to think like the person doing the job - NOT what’s good for me. And when they do get it, that is the most fun for me.”

“We have a lot of good thinkers here and they know it’s ALL about the customer and the quality – go above and beyond, show an interest in what we’re working on and show the customer that they can depend on us.”

BY THE NUMBERS10,000 gift packs assembled2,000 online orders taken26,613 items shipped1 satisfied partner3 lives fulfilled

To learn more about Brewery Ommegang, visit www.ommegang.com


WAREHOUSING >> VALUE ADDED >>PULLING ORDERS >>

ONLINE ORDERING

An order can come in from anywhere in the country...

Some of the most impressive projects at HTC that span multiple divisions and include very specialized duties for employees are our uniform programs. The program began in 2007 with a contract with the US Forest Service and has expanded to include the US Army Corps of Engineers and the Bureau of Reclamations. In 2009, 93,889 individual items were shipped for the US Forest Service alone and the number of items for the Army Corps doubled from 2008 to 28,333 items shipped in 2009. That translates into over 18,000 orders.

Fulfilling these very individualized orders requires many hands and three of the six HTC divisions are on the front line. Supply Chain Logistics is there at the beginning – warehousing 2,366 SKUs, pulling the orders and sending them to other divisions for any value added services needed. Specific alterations such as hemming are done right at the warehouse. The Graphtex division just a block away handles any embroidery needs. Diversified Manufacturing Services (DMS) takes on any folding or packaging needs. And Supply Chain Logistics steps in again at the end for final shipping and processing. Our IT department is also pertinent in a project like

this – as we have created full blown web stores that customers all over the country can visit and easily order what they need. Maintenance, troubleshoot-ing, additions and customer service for the sites are handled right here. As the contracts continue, more divisions could play a part in the fulfillment, more items added, systems tweaked to accommodate additional needs and jobs added.

As time goes on with the individual contracts and we track ordering trends and requests, HTC meets and consults with each customer to determine new products or other value added needs that should be

Need uniforms with custom alterations sent all over the country as individual shipments? We do that.

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VALUE ADDED >>

UNIFORM PROGRAMBY THE NUMBERS

Serve 21,000+ employees 50 states183 items are warehoused2,366 different SKUs

considered. HTC serves as a true partner with each of our customers and their employees.

...and our people get it done right.

Behind the vast logistics of such contracts are the amazing people who make it all flow smoothly. Many HTC employ-ees are cross-trained along the entire scope of the uniform projects, so they can move from one task to the other as needed and broaden their skill base. There are needs for people to pull orders with accuracy, sew, do alterations, run 23 heads on the embroidery machines, package, fold, check orders, do customer service work and manage

multiple computer screens to ship and track every order. Our employees with disabilities get to meet a new challenge every day and learn new skills that help them become more marketable, independent and proud. On any given day, orders are managed with varying instructions and multiple items need to move through. Customized systems, top notch supervisors, an ingrained quality watch and moti-vated employees keep it going seamlessly.

HTC fulfills an immense number of orders through these contracts, but we also fulfill employees’ sense of accomplish-ment. They see how their one specialized task fits into a much larger picture and how they help get the job DONE!

Meet Sandy Shade. I found the help that I need here.

This December, Sandy will celebrate three years working in the Distribution Center at HTC. Her day to day responsibilities includehemming pants and sewing patches for the uniform contracts, and helping do inspection. With about 12 people working at her location, she says that it provides a good support system. “They’re all so different,” she explains, “and HTC accepts people who are different. Other places I have worked at haven’t been able to do that – they haven’t understood.” Sandy has really found her niche at the Distribution Center and enjoys working with her hands and being able to work independently. She has found the help, the support and the motivation she needs right here.

ON SITE ALTERATIONS >> SHIPPING AND LOGISTICS >>


COMPLETEJANITORIALSERVICES >>

LAWN CARE >>

It could start with just mowing the grass...

...then one company could be using HTC for every part of their building and grounds maintenance.

Property Management Group, a division of HTC, handles every aspect of caring for commercial or residential property, inside and out. Started more than two decades ago as ProClean, a professional cleaning service, PMG has expanded to include Maintenance Plus, the home and business main-tenance specialists who also handle myriad con-struction needs, and Forever Green, a landscaping

and grounds maintenance service.With all three legs of PMG working in conjunction, a customer could have services covered from basic handyman project work, plumbing and cleaning to more in depth services such as pest control, snow removal and retro-fitting spaces for handicap accessibility and functional optimization. PMG covers it all and provides central facilities management.

Customers of PMG include commercial offices, small businesses, educational institutions, health services, government properties, residential, hospi-tality, retail and more. Quality and customization to

clients needs are at the forefront of PMG’s services and commitments.

The past five years for PMG have seen rapid growth in projects and in geographic reach. College dormi-tory deep clean is a project that HTC crew is getting a reputation for and 2009 saw an opportunity to assist SUNY Oswego with getting their dorms ready for in-coming students. 2009 brought on another unique, short term project – the Great New York State Fair. Over 150 individuals were hired for this job alone, and scheduled around the clock, 24 hours a day. HTC was responsible for garbage removal, general cleaning

Complete facilities management at your service byProperty Management Group’s three companies.

GROUNDSKEEPING >>

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PMG BY THE NUMBERS

3 Companies under PMG

Now serving 4 statesServicing 80 buildings

12 Central Facilities Managementservice locations

of the grounds on the fairground and grandstands for the entire 12 day duration of the Fair.

A huge win for HTC in 2009 was the The Naval Facilities Engineering Command (NAVFAC) contract. This contract gives PMG 12 facilities to maintain - four in New York State, six in Pennsylvania, one in Delaware and one in West Virginia.

Many employees have found their niche with PMG – the opportunity to be outdoors is very appealing and the jobs vary on each site, day to day. A very defined job needs to be accomplished at each location in a certain amount of

time to a high standard – structure, expectation and even the chance to work independently on the tasks, allow employees to thrive. Some of our employees with disabilities wouldn’t have the opportunity in the commercial world to work in this environment. Here, we fully train individuals on each piece of equipment they will need to use, instill safety tactics and as in all other divisions, promote a customer-focused approach to their work. Our employees get great pride out of their work and seeing that a building and its grounds look immaculate. Knowing they were a part of the entire process is the greatest fulfillment.

Meet Anthony Mosley That’s what I’m here for!

Anthony has worked with HTC for over 20 years – he was at Griffiss for 16 and then moved into downtown Utica to become the main janitor at the Oneida County Office Building. Ten floors are under Anthony’s watch, and that includes everything from the floors, bathrooms and supplies to the details like polishing chairs, changing out vents, table legs and even picture frames. His eye for detail, unbelievable work ethic and friendly attitude not only won him HTC’s “Best Cleaner” award in 1995, but also wins the hearts of county employees every day. “I like showing what I can do,” Anthony shares, “and I get a big thank you – I like making people happy and keeping them healthy.”

SNOWREMOVAL >>

PLUMBING >> HVAC >>


2009 Highlights

Celebrating 55 Years!

HTC celebrated 55 years in business in 2009. Our belief that work is inherently dignified and fulfilling and the commitment to provide work and supportive services to people with disabilities has defined us and will continue well into our next 55.

55years

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Northern Safety

Longtime customer Northern Safety had HTC hopping in 2009 with catalog fulfillment. Employees compiled the catalog, notebooks, candy and other promotional items. During the year, 18,000 indi-vidual catalog kits were put together.

Mele Manufacturing

Neighboring company Mele Manufacturing utilized HTC to complete repackaging, labeling and tagging jewelry boxes for retail stores. From July through December of 2009, 21,540 of their items were moved through and completed by HTC employees.

HiTechnic Products

You’ve heard of Legos, right? The mass appeal of Legos in the robotics realm is booming and many small electronic accessories and sensors need to be distributed around the globe to schools, individuals and hobbiests. HTC pulls orders, packages and ships.

Department of Corrections

This is a very unique project for HTC – assembling of WC19 compliant transit wheelchairs used by the Department of Corrections for prisoner transport.These wheelchairs are lightweight, compact-folding wheelchairs that are built to last and that, most importantly, don’t have parts that can removed. HTC employees assemble the basic frame, seats, wheel, brakes and safety apparatus for each. These wheelchairs will end up in each state prison in New York that has a transport van.

Department of Defense

HTC’s Northern Apparel division will be sewing 7,800 pairs of coveralls for the Department of Defense. The 12-18 month project entails employ-ees manufacturing coveralls throughout the entire process... a complete “cut and sew”.

Website and Facebook

The new site has been up and running and getting great reviews! Visit www.htcorp.net to learn more about the company (the people, the history, jobs and news) andto see that each “Solution” page featured on the site includes links for visitors to find out more about the HTC divisions and any partners that helped to make the solution possible.

Our Facebook page launched in 2009 and has grown to over 670 fans. This allows us to quickly share information and happenings at our great organization with people who have an interest in getting to know us better.


2009 for Human Technologies Corporation was a period of tight fiscal control. Revenues were down 7.3% from 2008 in total, a $1.7 million increase in Building Services and Logistics was offset by a $3.2 million decrease in revenue in the Manu-facturing and Graphtex operations. Inconsistency in Federal contract allocations and budgetary constraints impacting New York State spending resulted in the adoption of strict fiscal management practices in the second half of 2008 which continued in 2009. In spite of all this and a Mental Health program that also continues to struggle financially we managed to finish 2009 having the best year in our 55 year history! Federal business accounted for 43% and 36% of total Revenues from Busi-ness Operations in 2009 and 2008, respectively while State business accounted for 41% and 48% in 2009 and 2008, respectively.

For Year Ending December 31, 2009

REVENUES 2008 2009

Manufacturing $ 8,114,783 $ 4,996,845Graphtex $ 1,926,794 $ 1,877,620Property Management Group $ 3,312,148 $ 4,405,094Behaviorial Health Services $ 2,322,950 $ 2,406,733Pinnacle $ 424,476 $ 319,604Warehousing and Distribution $ 2,779,350 $ 3,424,983OMRDD & OMH $ 1,061,804 $ 1,032,082Other Income -$ 46,508 -$ 10,575TOTAL $ 19,895,797 $ 18,452,386

EXPENSES 2008 2009

Wages & Benefits $ 6,785,582 $ 6,713,415Material & Freight $ 9,123,099 $ 6,765,219Occupancy Costs $ 539,658 $ 498,943Depreciation $ 364,469 $ 328,741Other Production Costs $ 1,090,591 $ 1,038,136Outside Services $ 892,875 $ 1,586,267All Other Overhead $ 950,591 $ 999,210TOTAL $ 19,746,865 $ 17,929,931 BUSINESS OPERATIONS SALES 2008 2009

Federal $ 5,797,096 $ 6,255,188New York State $ 7,708,448 $ 6,023,249Commercial $ 2,627,531 $ 2,426,105TOTAL $ 16,133,075 $ 14,704,542

2009 Financial Highlights

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Property Management

Group24%

Graphtex10%

Behavorial Health

Services13%

OMRDD & OMH6%

Manufacturing26%

Warehousing andDistribution19%

Pinnacle2%

Material and Freight37%

Depreciation2%

Occupancy Costs3%

Wages and Benefits37%

Other Production Costs6%

All Other Overhead6%

Outside Services5%

2009 Revenue 2009 Expenses

Property Management

Group24%

Graphtex10%

Behavorial Health

Services13%

OMRDD & OMH6%

Manufacturing26%

Warehousing andDistribution19%

Pinnacle2%

Material and Freight37%

Depreciation2%

Occupancy Costs3%

Wages and Benefits37%

Other Production Costs6%

All Other Overhead6%

Outside Services5%


John BachFor years I have heard of the excellent services that HTC provides our community and realized that by becoming involved I would not only help others but help myself.

Jim BrockwayOur business has a strategic partnership with ProClean and nearly every day I get to interact in some fashion with “crew” members from HTC. They are dedicated, hard working, and proud employees, who embody the Mission of Human Technologies Corporation. Their impact on me far outweighs what I am able to give back through board involvement.

John BullisI’ve spent most of my volunteer time working with others to enhance the quality of life in the Mohawk Valley. I see my work with HCT as a natural exten-sion of that effort. I read about an employee by the name of Petar Kricka, a Croatian who immigrated here after being injured in the war and found a new career, a new language, and a new life here. His story inspires.

Barry DepotMy career at Wal-Mart has positioned me to

provide valuable insight and input into HTC’s ever changing advancements in distribution and logistics solutions. Streamlining all aspects of the logistics network means a great deal to me - from the on-line ordering process, to order fulfillment., to replenishment and storage right into shipment to the ultimate customer - and by providing any advantage to HTC in order to provide meaningful jobs to those with and without disabilities alike fulfills me as a board member of HTC - and more importantly as a member of our society.

Mark FeaneAs a board member of the HTC, I feel I am able to provide my commitment from the depth of my heart because so many others including staff and associates do the same. My input is such a small component of such overall dedication and com-mitment and when one witnesses the fulfillment of those who give the most and ask for the least in return, one cannot help but feel fulfillment.

Jim HillThe opportunity to be a part of an organization which offers people with disabilities (both mental and physical) the chance to do real, productive work in a supportive environment and earn real wages – some for the first time in their lives. I

believe that this offers dignity, hope, a sense of belonging, and pride.

HTC is a unique, multi function service to a grossly under served part of our community. It “earns its keep” through production of real products and services that are of the highest quality. It has built a remarkable reputation for accomplishing what has been promised with a near “zero defect” result.

Chip HummelIt’s very simple for me. We need to help those less fortunate then us. My family has been very fortu-nate and healthy and I believe everyone deserves to have a chance at a fulfilling life. Without our caring organization, many people would never have their chance at a quality of life.

Andrea LaGattaMy initial contact with HTC was as a consumer, working at a local hospital and ordering uniforms for employees as well as incentives for events. It was because of the people I interacted with and the quality of the product being produced by people with disabilities that enticed me to join the board four years ago. I feel fulfilled every time I walk through the doors of HTC.

How Board Members are Fulfilled by their Commitment to HTC

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Amy MancinoMy personal connection to HTC’s mission has many legs. I have made decisions to join boards with great care – those that support a segment of our community in need of a service. To me, provid-ing a service to those less fortunate or considered disabled no matter the definition is not just neces-sary as a recipient, rewarding as the provider, but it’s humane!

Bill RandallI am proud to serve as a member of the HTC Board of Directors and contribute towards improving the quality of life for those individuals with disabilities. My fulfillment comes in seeing the smiling faces of those who have received training and gained employment that may otherwise have not had such opportunities.

Don St. LouisI was asked to become a member of the Mohawk Valley Workshop Board in late 1976 by a Rotarian Friend named Carl Wightman who was the Execu-tive Director at the time.

The love of the many handicapped friends and employees that I have met over the years, and the

dedicated employees that continue to help our people with disabilities.

Rose WhiteI am the Secretary of the Board of HTC, and on several committees. I am proud to be part of the HTC board because HTC provides services and employment for many who would be unemploy-able. All are welcome at HTC. I have been com-fortable referring guests at Hope House because I knew how well they would be treated and the outstanding services they would receive. A young man I know is a registered nurse, who was very unhappy in the nursing profession. He is now at HTC, and his father told me that this is the happiest and most fulfilled his son has ever been. There are many accounts such as this which make HTC an outstanding employer.

OfficersChairman of the Board James H. BrockwayVice Chairwoman Andrea laGattatreasurer Barry DepotSecretary Rose WhitePresident/CeO Richard e. Sebastian, Jr.

Corporate OfficersChief Operating Officer Gregory FrankChief Financial Officer Barbara DeAngelisVice President, Building Services Paul HueningVice President of Human Resources linda ForthVice President, manufacturing and Operations Robert Payne

DirectorsJohn BachJohn BullisBarry DepotJames HillHarrison Hummel iiiAmy mancinoWilliam RandallDonald St. louisRose White


Graphtex is the area’s leader in screen printing and embroidery for corporate apparel and special events merchandise as well as specialty sublimina-tion. Starting in 1992 with just 3 employees doing image-transfers on mail bags for the US Postal Service, Graphtex has grown to now employ 11 people in three departments who serve a wide array of government and commercial clients.

Mental Health Connections, our two outpatient mental health clinics in Utica and Rome serve more than 2,400 patients each year. Since 1992, patients have been able to obtain much needed help with anxiety, depression, psychotic disorders, anger, gender issues, women’s issues, co-occurring substance abuse, disorders and more.

Property Management Group at HTC is a division that can handle every aspect of caring for a commercial or residential property, inside and out. It all started over 23 years ago with the professional cleaning service, ProClean, that still today takes on anything from a one time deep clean of an apartment complex or dormitory to regular daily cleaning for an entire office building. Forever Green offers full grounds maintenance service, enhancing the appearance of a facility’s grounds while offering the proper maintenance required in today’s marketplace. Maintenance Plus handles a myriad of construction needs such as flooring installations, replacement windows, building decks and ramps and much more.

Northern Apparel is a precision sewing company, and Diversified Manufacturing Solutions (DMS), the packaging and assembly specialists.

The Northern Apparel team specializes in the sewing of various textile products, many of which are created to meet military and other advanced industry specifications. Since 2002, DMS has been providing high quality blister packaging, custom packaging, and hand and conveyor line assembly for commercial and government customers around the country.

HTC’s Divisions

This division serves all of the storage, fulfillment,and shipping needs of various government and commercial clients.

The service is provided with growth and flexibility in the forefront, using a system that will allow for reconfiguration as HTC becomes the third party logistics (3PL) provider for more and more organi-zations in need of added capacity and efficiency.

For more than 20 years Pinnacle’s Employment Specialists have been dedicated to serving job seekers who face bar-riers to employment. Over the years, Pinnacle has helped individuals throughout Central New York reach new heights with customized employment programs based on their specific strengths, talents, circumstances, limitations and career goals.

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I would like to start out by thanking the Board of Directors, our management and leadership team, and the entire Human Technologies staff for their commitment to our organization over the past year.

In my message at the annual meeting last year I said the essential theme for 2009 could be Change, and that while the future may hold a tremendous amount of uncertainty, our commitment to people with disabilities would remain strong and our efforts to provide employ-ment would be unwavering. Our focus is to constantly seek something that makes each of us stronger and better, and to embrace the spirit of our mission.

Fulfillment took place on many fronts for our company last year and we remained steadfast in our commitments to customers, commu-nity, and company. The certainty of who we are as a company did not, and should not, change simply because the environment became difficult. We continued to maximize our strengths and further build upon our already well established foundations.

While fulfillment was evident in so many ways, 2009 lived up to its early billing and provided significant challenges as well. A Medicaid audit conducted during the year uncovered some compliance oversights in mental health services which have now been remedied. The economic downturn that continued in 2009 also forced us to implement small scale layoffs in certain areas as contracts expired or renewal was delayed. As a testament to the resolve and strength of HTC we overcame the obstacles thrown at us last year and entered 2010 with renewed commitment to our mission.

We are excited about the opportunities that 2010 will bring, and working together I know that we can continue to fulfill the needs of those people we serve. I also know that we will do it far better than anyone else!

Chairman’s Letter

2260 Dwyer AvenueUtica, NY 13501(315) 724-9891(315) 724-9896 [email protected]

HTC 2009 Annual Report

Documents

Transcript of HTC 2009 Annual Report