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HRO Today Forum / November 2018 Alexander Mann Solutions 1

HRO Today Forum

Artificial Intelligence &

Robotic Process Automation

in Talent Acquisition

November 2018


What we will cover today?

Introduction to Alexander Mann Solutions01

Insights

Michael Uhlmann, our Asia Pacific RPO Solutions Design Manager, looks at what is shaping the RPA and AI sector and our use of AI.

02

Table Discussion

HR and TA roles of the future

03

Blended robot-human solutions – RPA@AMS

Amie Wiseman, our Asia Pacific Head of Emerging Talent, shares Alexander Mann Solutions’ RPA journey

04

Table discussion ‘Enablers & blockers’

05


Introduction to Alexander Mann Solutions


+100,000Permanent Hires in 2017

22,800Contingent workforce

hires & extensions in 2017

$2mInvested in Innovation in the last 18 months

40+ Languages

90+Countries we deliver

services in

7Global Client

Service Centres

$1bContingent spend under

management PA

88Outsourcing

Clients

10Specialist

Consulting Services

c4,000RPO, MSP &

Consulting Specialists

8,200hrsManagement Development

1996Year AMS

was established

Global Company Overview


Consulting and Outsourcing Services Distinctive Talent Solutions

Outsourcing options include:

• Total Workforce Solutions (integrated RPO & CWS)

• Advanced Workforce Solutions (major outsourcing)

• Contingent Workforce Solutions

• RPOS (Resourcing Augmentation, projects, smaller outsourcing & Source Cloud)

Consulting options include:• Talent Acquisition Strategy Consulting

• Technology & Automation Consulting

• Assessment & Selection Consulting

• Branding & Experience Consulting

• Competitive Intelligence, Insight & Analytics

• Diversity, Inclusion & Social Mobility

• TA Training & Development

• Emerging Talent

• Executive Talent

Creating Innovative & Distinctive Talent Solutions for our Customers


Alexander Mann Solutions in Asia Pacific

850Employees


Insights

Michael Uhlmann, our Asia Pacific RPO Solutions Design Manager looks at what is shaping the RPA and AI sector and our use of AI, is it sustainable?


Uber settles with family of woman killed by self-driving car

“

Artificial Intelligence is the New ElectricityAndrew Ng, Baidu Chief Scientist,

Coursera co-founder, and Stanford Adjunct Professor

“

Artificial intelligence could supercharge hacking and election meddling, study warns

“


The Automation and AIThe Headlines

An influential 2013 forecast by Oxford University said that about 47% of jobs in the US in 2010 and 35% in the UK were at "high risk" of being automated over the following 20 years.

But the OECD puts the US figure at about 10% and the UK's at 12%.

47%

10%

35%

12%

https://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf

https://www.oecd-ilibrary.org/fr/employment/automation-skills-use-and-training_2e2f4eea-en


AlphaGo

AlphaGo’s first formal match was against the reigning 3-times European Champion, Mr Fan Hui, in October 2015. Its 5-0 win was the first ever against a Go professional

AlphaGo then went on to compete against legendary player Mr Lee Sedol, winner of 18 world titles and widely considered to be the greatest player of the past decade.

AlphaGo's 4-1 victory in Seoul, South Korea, in March 2016 was watched by over 200 million people worldwide.


Enter AlphaGo Zero…

AlphaGo trained on thousands of human amateur and professional games to learn how to play the game.

AlphaGo Zero skips this step and learns to play simply by playing games against itself, starting from completely random play.

AlphaGo Zero defeats the original AlphaGo 100-0 after 3 days


The AI Singularity

Maybe


What AI can and can’t do


The Intelligent Automation

<10%

Artificial Intelligence▪ Data analytics▪ Insights▪ Decision Making▪ Cognitive Learning

E.G. Watson Holmes

10–15%

60–70%

15–20%

Intelligent Chatbots▪ Interaction with users

(internal or external)▪ Powered by Machine Learning

E.G. Kore, Conversable, IPSoft

Robotic Process Automation (RPA) traditional▪ Repetitive transactional▪ Rule based▪ High volume activities

E.G. Blue Prism, AA, UllPath

RPA Cognitive (Machine Learning)▪ Manage unstructured data

through machine learning & natural language processing

E.G. Workfusion, Antworks, Arago


HR and Business StrategyHow our HR and TA roles will change

AI will create more jobs than it eliminates by 2020. This assumes that 1.8 million jobs will be automated by 2020 but 2.3 million jobs will be created with a net gain of 500,000 new jobs as AI becomes widespread.

Gartner

“

Source: Will it AI creates as many jobs as it eliminates

AI Trainers Explainers Sustainers Career Coach Career Engineer

Teach AI systems how they should perform

Bridge the gap between technologists and business

leaders, provide clarity, explain why machines are doing what

they do

Will help ensure AI systems are operating as designed and

unintended consequences are addressed urgently

Using data, and AI analysis to find best next

move

Using AI to architect educational and career track

based on data

http://sloanreview.mit.edu/article/will-ai-creates-as-many-jobs-as-it-eliminates


TA Technology Landscape


Table Discussion

Share and discuss, how you think HR and TA roles will change in your organisation, as AI gains traction.

• What areas are the HR priorities?

• How would you approach it?


RPA @ AMS

Amie Wiseman our Head of Emerging Talent APAC shares Alexander Mann Solutions’ RPA journey


CLEVELAND

BELFAST

BRACKNELL

KRAKOW

GDANSK

MANILA

SHANGHAI

We found a wealth of opportunity for RPA in our global shared service centers and a team of experts in administration ready with ideas and enthusiastic about the possibilities.


Introducing the BotsMeet the Team

ESMEE signature for contractor

contracts

DORISDocument download and

orchestration

SASHAContractor referencing

process

ISAAC

Interview scheduling

HANA

Help Automation VMS download and reporting

ERIC


Document Management

In the past, we’ve had to employ real people to do miserable stuff like this…

The Situation

As part of a transformation project we were moving VMS platform and had 70,000 documents we needed to store and retain

The Mission

• Download all 70,000 documents• Organise them by candidate• Create SharePoint folders for each • Set appropriate document and folder security• Rename files systematically


Plan AGet Some People To Do It

• Release 10 people from their day jobs

• Allow 10 working weeks

• Spend $35,000

• Manage issues with human error, boredom & low job satisfaction


Plan BGet A Robot To Do It

• Free up a few SMEs

• Allow a reasonable time for development

• Allow the bot to run

• Done

✓ NO mistakes

✓ NO desk

✓ NO chair

✓ NO coffee

✓ NO tantrums


Interview SchedulingOur Journey

Make the experience easier for the hiring manager and

the candidate, and efficiency will follow.

Patryk SwidaInterview Scheduling Expert & ISAAC Product Designer

“


Mobile experience & helpful content for candidates & managers is key

Insights

Insights

Trackers - measuring performance is challenging

In order to automate, we’d need to change human behaviours

Access to diaries actually isn’t helpful

Cancellations & rescheduling carries substantial administrative effort


Interview schedulingGetting the work done

HANA OMBRAISAAC GAIA


Help Automation

Offer management & on boarding

TA Admin


What we’ve learned through our experience.....

Critical elements for successful RPA implementation

5 Steps to success

Know a good opportunity when you

see it!

Learn how to spot the right processes

Underpin the passion with some structure

and controls

Build a COE to govern and standardize

Give it a try!

Demonstrate value on something small and fast

Build a “start up”

Build some technical capability to execute – partners or internal

Spread the word and get people thinking

about the possibilities

Get peopleexcited


Table Discussion

Why are we not bot enabled? If you were told to build the business case to deploy your first RPA/AI bot, where would you start?


Business Case

Funding

Capability

Fear

Complexity

IT Manager

Priorities

Time


Possible areas to start ...

ESMEE signature for contractor

contracts

DORISDocument download and

orchestration

SASHAContractor referencing

process

ISAAC


HANA

Help Automation VMS download and reporting

ERIC


Where Alexander Mann Solutions can support

Identify which processes to begin with Build your business case – what will bring ROI Manage the build, internally or by a third party

Change Management and Communications strategy Design and build a sustainable programme (COE) to govern & standardize


Contact Us in Asia Pacific

Michael UhlmannRPO Solution Design Asia PacificSingaporeT/ +65 9459 6388E/ [email protected]

Amie WisemanHead of Emerging Talent, Asia PacificHong KongT/ +852 5720 5995E/ [email protected]

For a copy of our “Bots Don’t Byte” White Paper, please visit www.alexandermannsolutions.com

HRO Today Forumhrotodayforum.com/apac/wp-content/uploads/2018/11/AMS-APAC.pdf · HRO Today Forum /...

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