HR’s Secret Weapon: The Power of Analytics & AI€¦ · Source: Amplifying Human Potential:...
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Transcript of HR’s Secret Weapon: The Power of Analytics & AI€¦ · Source: Amplifying Human Potential:...
HR’s Secret Weapon: The Power of Analytics & AIKeith WebbDirector, SaaS Technology
“…HR managers focus too much on ‘administrivia’ and lack vision and strategic insight.”
Cappelli, P. (July-August 2015). Why We Love to Hate HR…and What HR Can Do About It. Harvard Business Review
HR has a credibility problem…
Earning and keeping a seat at the table
is more critical than ever for HR!
The way we work will change more in the next 20 years than it has in the past 2,000.
- Maurice Conti
Source: 2007 SHRM Report on Job Satisfaction
Top factors influencing satisfaction(in order of importance)
What motivated us just 10 years ago has changed and will likely continue to change
Compensation
Benefits
Job security
Work/life balance
Communication between employees and senior management
12
3
4
5
Company Reputation
Being Heard
Professional Development
Flexible Time Off
Current Technology at Work
Source: The Biggest Drivers Of Employee Satisfaction Today (From 2016-2017 CGK Study)
Employee Satisfaction Today
TODAY: We want our leaders to truly know us &inspire us, and work that challenges & develops us – for the future…
Source: 2018 Ultimate Software and The Center for Generational Kinetics
Coordination for job transitions will be the greatest challenge of our time.
– 2018 WEF Annual Meeting
Would nave an optimal opportunity to land another job that matched their skill set.[2018 WEF Annual Meeting]
A Reskilling Crisis
TODAY: Only 2% of workers
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Analytics
Perceptive Technology
Artificial Intelligence
HR Needs Some Secret Weapons!!!
82% of organizations plan to either begin or increase their use of big data in HR before the end
of 2018Source: Economist Intelligence Unit, 2015
Source: Economist Intelligence Unit, 2015
HR’s ability to gather and analyze data allows HR teams to increase value to the organization
HR is much more credible when it uses data…
Data Integrity is Key
70% of firms are increasing their investments in “talent analytics” but only 12% feel like they are getting results.
Source: Gartner
Managers Aren’t Using Data to Make Decisions
Only 47% of managers
47%
use any type of data or metrics when making salary or promotion decisions!
Translate the problem into an answerable question… and tell a story
In addition to internal people analytics, consider insights from scientific research, economics,
marketing, local evidence, etc.
Your People in PerspectiveSimplified Report Creation
Advanced Visualizations
Innovative Dashboards BI Everywhere
Perceptive Technology offers a modern way to collect and understand employee feedback—enabling meaningful, relevant, conversational
relationships with your people
How organizations treat their employees today is more important to employee satisfaction and retention than ever before.
The Old Rules No Longer Apply
more than company mission, goals, or core values
2-3x
Ultimate Software and the Center for Generational Kinetics 2016 National Study on Satisfaction at Work
In a world where money is no longer the primary motivating factor for employees, focusing on theemployee experience is the most promising competitive advantage.
Forbes
Actively listen to VoE enabled by new technologies
Understand your people’s sentiment and emotions at work
Get a continuous pulse on the health of individuals and teams
Listen to & Understandthe VoE:
There is a big disconnect between how managers think they are doing, and how employees think managers are doing
Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016
Managers Can’t Tell How Their Employees are Feeling
57% of managers agree with the statement…
“I wish employees would tell me what’s
on their mind!”
My Manager is Open and Transparent with Me
82%of
Managers
Only 50%of
Employees
Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016
My Manager Cares Deeply About My Emotional and Physical Well Being
Only
54% ofEmployees
75% of Managers
Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016
My Manager Knows How to Motivate the Team
71% of Managers
Only 44% of Employees
Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016
We must give our leaders better tools!
Only 46% of Managers use data to make compensation decisions Center for Generational Kinetics
and Ultimate Software, National Study on Employee Experience, August 2016
And develop our leaders’ Emotional Intelligence
The ability to understand and
regulate your own emotions
The ability to read and respondto the emotions of others
Sentiment AnalysisHelps employers understand not only what is said, but also how employees are feeling
95% of people say the ability to truly be themselves at work is directly tied to how they feel at work. Center for Generational Kinetics
and Ultimate Software, National Study on Employee Experience, August 2016
Employees Want to Feel “Whole” at Work
Everyone’s talking about AI…Many people are doing something with AI...
We are putting a ton of hope in AI…
But what is AI?
@kwwwebb
ArtificialIntelligence
Machine Learning &
Deep Learning
Natural Language Processing
Augmented Reality &
Virtual Reality
Robotic Process
Automation
Robotics
of business execs believe AI will be the key advantage of the future
72%
PWC, Deloitte 2017 HCM Trends
of companies say they have adopted or are piloting ”AI”
70%@cecilehcm
HR Leaders are becoming digital
56% of companies are redesigning their HR programs to leverage digital and mobile tools.
33% of HR teams are using some form of AI technology to deliver HR solutions, and 41% are actively building mobile
apps to deliver HR services.
Source: Digital HR: Platforms, people, and work – 2017 Global Human Capital Trends, Deloitte
What are the benefits of AI?Automating processes and Tasks
Cost Saving
Increased Productivity
Increased Revenue
51% of companies using AI agree that cost reduction is the area where AI will deliver first
Source: Amplifying Human Potential: Towards Purposeful Artificial Intelligence, Infosys 2018
By 2020, AI adopters say they expect to see overall
revenues rise at least 39%Source: Amplifying Human Potential: Towards Purposeful Artificial Intelligence, Infosys 2018
The AI Code of Conduct
We believe AI must: • Respect everyone’s privacy • Work with us as we are• Ensure all voices are heard• Help each person realize their potential• Continuously improve organizations
And AI must not be designed to replace people!
People-First Artificial Intelligence
Where machine learning and human intuition combine forces to achieve more than either could alone
People First AI Helps HR Listen & Respond to Employee
Concerns
ImprovingLeadership
effectiveness
Resolving culture
problems
Interruptingbias before it
occurs
Quickly view how employee satisfaction within your organization compares with similar businesses, via integrated benchmark data—experts in talent consulting and survey design.
Meaningful Employee Satisfaction Measures
Giving You the Confidence to Act
Engage Your Employees
Improve Your Performance
Strengthen Your Culture
When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.
-Dale Carnegie
