8/11/2019 HP NB Bench Problem Form Ver1 0

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Hewlett-Packard Product Repair Problem Form

Dear Valued Hewlett-Packard Customer,

Help us isolate the issue and resolve your problem quickly. Place an X in the boxes below next to the problem(s) your HP notebook

is having. Provide the steps necessary for our repair technician to reproduce the issue in the Detailed Description section. Pleaseinclude this sheet when sending the notebook to us.

Sincerely,Hewlett-Packard Repair Services

Copyright 2007 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice.

Printed in U.S.A. 2007HP_NB_Bench_Problem_Form_Ver1.0

Power Related Problem

Can not turn on unit with AC Adapter

Can see power light, but no display

Can not charge battery

Power adapter connection loose

Can not turn on with battery only

System shuts down automatically

System reboots automatically

Short battery life after being charged

System Related Problem

System freezes up BEFORE booting into Windows

System freezes up AFTER booting into Windows

Unable to perform system restore from CD/DVD

System stops with Blue screenVery slow

Overheating

High pitch noise

How often does the problem occur? Always Sometimes

Internet Connectivity Problem

Wired connection (dialup)

Wired connection (LAN)

Wireless connection

Detailed Description Describe the issue and provide steps to reproduce the problem (please use back of sheet if necessary):

Please provide contact information in case any questions arise during the repair of your notebook.Person to contact with questions Daytime phone number Best time to reach person

Morning

Afternoon

If an operating system login or system (BIOS) password is used, these passwords will either need to be removed or provided below. Ifnot provided, HP repair may be forced to re-install the original operating system, software and drivers, erasing the files and contentcurrently on your hard drive.

Operating SystemLogin Password

System (BIOS)Password

NOTE:If the computers operating system must be re-installed to correct problems, HP Repair can only install the operating system thatthe computer was originally configured with due to licensing restrictions.

Video Related Problem

No display

Lines

Spots

Color Fade

Scrambled

Flicker

Dim / Dark

Broken or Loose Part Problem

Description: ___________________________

(i.e. power, USB, LAN)

Keyboard Problem

Not functioning

Missing keys

Stuck / damaged

Other issue not listed above