HP ElitePad 1000 G2 Rugged Tablet WhitePaper · PDF fileHP ElitePad 1000 G2 Rugged Tablet...

March 2015 Page | 1

HP ElitePad 1000 G2

Rugged Tablet

Technical White Paper

The HP ElitePad 1000 G2 Rugged Tablet is designed to provide a mobile solution for customers in the engineering, manufacturing, field services, transporting services, and public safety sectors.

The rugged tablet supports an integrated Smart Card Reader, an optional barcode scanner, and HDMI, USB, RJ-45 (Ethernet) and serial ports to expand functionality, thereby enhancing customer productivity. The rugged tablet also includes a secondary battery which extends the overall battery life of the tablet PC for up to 20 hours.

This white paper discusses the features and components of the HP ElitePad 1000 G2 Rugged Tablet. You will learn how to set up, use, troubleshoot, and support the rugged tablet.

HP ElitePad 1000 G2 Rugged Tablet Training White Paper

March 2015 Page | 2

Contents

Objectives ................................................................................. 3

Audience ................................................................................... 3

Introduction ............................................................................. 4

o Product overview ..................................................... 4

o Target market ........................................................... 4

o Availability ................................................................. 6

Tour of the product ................................................................. 7

o External features ...................................................... 7

o Specifications ......................................................... 10

Physical specifications ........................... 10

Supported software ............................... 13

Environmental specifications ............... 14

Supported technologies ..................................................... 15

What’s in the box? ................................................................ 20

Getting started .................................................................... 21

Wireless connectivity ........................................................... 22

Inserting a SIM and SD card ................................................ 26

Connecting an additional display ....................................... 28

Warranty strategies, service, and support ..................... ..29

Service considerations ..................................................... ...31

Troubleshooting ................................................................ ...32

FAQ ...................................................................................... ...33

Accessories ........................................................................... 35

Summary ............................................................................... 36


March 2015 Page | 3

Objectives

After completing this white paper, you should be able to: Recognize the features and components of the HP ElitePad 1000 G2 Rugged Tablet Assist a customer with using the rugged tablet Troubleshoot the rugged tablet Indicate support issues with the rugged tablet

Audience This whitepaper is intended for:

Service engineers Support engineers Field service engineers Sales and call center agents


March 2015 Page | 4

Introduction

A. Product overview The HP ElitePad 1000 G2 Rugged Tablet is a Windows tablet solution designed for use in the engineering and manufacturing sectors. The rugged tablet meets IP65 standards, and includes a second battery that makes it an ideal mobile PC solution for an off-site environment. The rugged tablet has the following features:

1. *Smart Card Reader— Prevents unauthorized access to confidential information 2. Optional 2D barcode scanner— Enables accurate and immediate data capturing 3. Second battery— Extends battery life off-site for up to 20 hours 4. RJ-45 (Ethernet) jack—Connects the rugged tablet to a LAN network 5. Serial port (DB-9 type)—Connects the rugged tablet to a serial communication device, also known

as a Comm port 6. USB connector—For use with USB peripherals and memory 7. HDMI port—Connects to a secondary display

The rugged tablet is also:

8. Dockable—Using the optional HP ElitePad Docking Station and HP Rugged Tablet Docking Extension

9. Durable—Withstands a drop of 1.82 m(6 ft) onto linoleum-covered concrete; designed to pass drop and shock testing according to MIL-STD 810 G standards

10. Safe—Protects and seals ports, slots and connectors 11. Washable—Compatible with common cleaners, including isopropyl alcohol wipes and bleach (See

the manufacturer’s specification data sheet for a complete listing of cleaners.)

Did you know? *The Common Access Card (CAC) is a Smart Card used to control access to the system. It is approximately the size of a credit card.


March 2015 Page | 5

B. Target market

The rugged tablet targets field technicians, operators, and factory workers in the engineering, manufacturing, field services, transporting services, and public safety sectors, to name a few. These customers require a solution that is light-weight, easy-to-hold and use, durable, and resistant to water and dust. The mobile solution is able to support LAN connectivity, connect to a display device, and also have long battery life when the customers work away from the office. In addition, the rugged tablet should safe-guard data and feature scanning abilities to minimize the incorrect recording of data.

Customers can use the rugged tablet to perform the following functions:

Manage procurement and inventory checks Prepare field service reports and job completion statistics Provide manufacturing logistics and analyses Track parts and package shipment and delivering View building plans and designs, reports, images, and charts Access online systems Check and update data base and administrative details Perform videoconferencing collaborations Interface with other products for troubleshooting and maintenance via the serial connector


March 2015 Page | 6

C. Availability

The HP ElitePad 1000 G2 Rugged Tablet is available worldwide. Customers can order the rugged tablet using the following HP Product Numbers:

Region HP part number Region HP part number North America Asia Pacific and Japan (APJ) United States L4A47UT#ABA Japan K8Z60PA#ABJ

L4A49UT#ABA Australia L5P57PA#ABG L5T81AA#ABA L9A95PA#ABG L5T82AA#ABA L8E64UA#ABA Europe, the Middle East,

and Africa (EMEA)

L4A48UT#ABA Turkey H9X07EA#AB8 Canada—English L4A47UT#ABL Germany H9X07EA#ABD

L4A49UT#ABL L5T81AA#ABL France H9X07EA#ABF L5T82AA#ABL L4A48UA#ABL The Netherlands H9X07EA#ABH L4A48UT#ABL

Norway H9X07EA#ABN Latin America L5T81AA#ABM

L5T82AA#ABM Denmark H9X07EA#ABY L5T81AA#ACH L5T82AA#ACH Sweden and Finland H9X07EA#AK8

Brazil L5T81AA#AC4 Switzerland H9X07EA#UUZ

L5T82AA#AC4 EURO H9X07EA#ABB Mexico L5T81AA#AC8 H9X07EA#UUG

L5T82AA#AC8 L5T81AA#ABB L5T83AA#ABB M0E28AA#ABB

Information: To learn more about how to assemble and service the HP ElitePad 1000 G2 Rugged Tablet, you should view the HP ElitePad 1000 G2 Rugged Tablet - Assembly and Service WBT (grow@hp ID: 00974324 and TLC: 00974325).


March 2015 Page | 7

Tour of the product

1. External features The following images display the external features supported on the rugged tablet:

A. Front view


March 2015 Page | 8

B. Rear view

C. Top view


March 2015 Page | 9

D. Bottom view

E. Left view

F. Right view


March 2015 Page | 10

2. Specifications The rugged tablet supports a range of physical specifications and environmental operational requirements.

A. Physical specifications

The following table lists the physical specifications supported on the rugged tablet.

Feature Specifications

Dimensions (w x d x h)

215.15 x 287.1 x 36.4 mm (8.48 x 11.3 x 1.51 inches)

Weight 1.5 kg (3.3 lbs)—includes two 2-cell batteries, eMMC card, and 4 GB memory module

Processing solution Quad core Intel Atom Z3795—1.6 GHz; System-on-Chip (SoC), with integrated Intel HD Graphics

Display 25.6 cm (10.1 inch) full high definition (FHD) Wide-viewing angle 16:10 wide aspect ratio Typical brightness: 400 nits Multi-touch capacitive digitizer Auto rotate (selectable) Anti-smudge coating Up to 32-bit per pixel color depth HDMI supports resolutions up to 1920 x 1080 at 60 Hz Tough, durable Corning Gorilla Glass 3

Memory 4 GB LPDDR3, 1067 MHz

Storage 128 GB embedded Multi Media Card (eMMC)—Up to 5 GB is reserved for system recovery software

Optional HP External Optical Drive—Using the HP ElitePad USB connector

Sensors

Accelerometer—Detects when the tablet changes orientation eCompass—Detects when the tablet is tilted or rotated Gyroscope—Detects when the tablet is turned upside-down Ambient light sensor (ALS)—Controls the brightness of LED-backlit

LCD displays based on ambient light availability and brightness, for optimum display visibility and energy efficiency

• Haptics—Detects single finger touch inputs on the touchscreen Audio High Definition (HD) audio

Integrated headphone/microphone jack Webcams Two integrated webcams with LEDs:

Front-facing—2.1 Megapixels (MP), supports 1080p resolutions Rear-facing—8 MP

Ethernet Integrated network interface controller (NIC) that supports 10/100 Mb/s data transfer rates—Optional



Wireless connectivity Integrated WLAN: Broadcom 43241 802.11 a/b/g/n (2x2) and Bluetooth 4.0 LE

adapter Supports these technologies:

Miracast Intel WiDi software

Note: Integrated Intel WiDi technology is available on select configurations only and requires a separately purchased projector, TV, or computer monitor with an integrated or external Intel WiDi receiver. External WiDi receivers connect to the projector, TV or computer monitor via a standard HDMI cable, which is also sold separately. WWAN Mobile Broadband module with GPS support—Configurable option HP hs3110 HSPA+ Module HP lt4111 LTE/EV-DO/HSPA+ Qualcomm Gobi 4G Module HP lt4112 LTE/HSPA+ Qualcomm Gobi 4G Module HP lt4225 LTE/HSPA+ Qualcomm Gobi 4G Module HP lt4226 LTE/HSPA+ Qualcomm Gobi 4G Module Near Field Communication (NFC)— Optional

I/O ports and connectors

USB 3.0 ports (x2) System connector HDMI RJ-45 (Ethernet) jack Serial port (DB-9 type) Headphone/microphone jack SmartCard/CAC Reader 2D barcode reader—Optional Security lock slot

Buttons Power button Volume control buttons Barcode trigger buttons—Only when configured with a barcode

scanner

Security Security lock slot Integrated Smart Card Reader Trusted Platform Module

Power supply Adapter: External 45 W HP ElitePad Smart AC Adapter Batteries (x2): Provide a combined battery life of up to 20 hours and 15 minutes: Primary: 2-cell 30 Wh Lithium Polymer Secondary: 2-cell 30 Wh Lithium Polymer

Straps Shoulder strap—Carrying option Quick release hand strap—Detachable and washable Note: The hand strap features an elastic pen clip holder (see image below).

Drivers Native Windows drivers—Preinstalled Replacement drivers are available at hp.com

LED SmartCard/CAC Reader LED



Input device HP Executive Tablet Pen G2—Optional, and sold separately

Expansion HP ElitePad Docking Station—Optional

Operating system Microsoft Windows 8.1 (64-bit) Microsoft Windows 8.1 Professional (64-bit)

Certifications ENERGY STAR 6.1 EPEAT Gold registered (Americas only) EPEAT Silver registered (APJ and EMEA only) IP 65 compliant

Elastic pen clip holder



B. Supported software The rugged tablet supports the following software:

Classification Application Operating system Microsoft Windows 8.1 (64-bit)

Microsoft Windows 8.1 Professional (64-bit) Security HP Client Security—Includes Credential Manager and Password

Manager Absolute Data Protect Device Access Manager—Features Just In Time Authentication Microsoft Defender Note: The HP ElitePad 1000 includes a 4-year Absolute Data Protect license to remotely locate and lock the device, prevent unauthorized access, and delete personal data. The license must be activated by the customer.

Communications HP Mobile Connect HP Wireless Hotspot HP Roaming Alert—Available from the Windows store Intel WiDi Software T-Mobile— Mobile Broadband Account Experience (MBAE)

Value-added HP software HP ePrint Drive HP Manageability HP PageLift HP Registration HP Setup HP Softpaq Download Manager HP Software Setup HP Support Assistant HP WallPaper System Default Settings UEFI System Diagnostics

3rd party Amazon Kindle PDF Complete—Corporate Edition Box—50 GB offer Netflix

Microsoft Microsoft Office



C. Environmental requirements The rugged tablet requires the following environmental specifications to provide the optimum operating output.

Factor Conditions Operational temperature Operating: 5 ˚C to 35 ˚C (41 ˚F to 95 ˚F) Non-operating: -20˚C to 60 ˚C (-4 ˚F to 140 ˚F) Power requirements Normal operating voltage: 6.5 V

Average operating power: 8.952 W Max operating power: Less than 40 W

Relative humidity Operating: 10 % to 90 %, non-condensing Non-operating: 5 % to 95 %, non-condensing

Altitude Operating: -15.24 m to 3 048 m (-50 ft to 10 000 ft) Non-operating: -15.24 m to 12 192 m (-50 ft to 40 000 ft)

Shock Operating: Half sine wave shock : 40 g, 2 m/s duration Non-operating: Half sine wave shock : 240 g, 2 m/s duration Square wave shock : 150 g; 180 in/sec velocity change

Random vibration Operating: 10-500 Hz, 0.5 g Non-operating: 10-500 Hz, 1.0 g



Supported technologies The following technologies are supported on the rugged tablet.

A. Smart Card Reader: The integrated, encrypted Smart Card Reader controls user access to the system. The card reader is *FIPS 201-certified and enables data encryption up to **FIPS-140-2 standards. The Smart Card Reader reads both Smart Cards and Common Access Cards (CAC). Notes: *Federal Information Processing Standard 201 (FIPS 201) is a United States government standard publication that specifies Personal Identity Verification (PIV) requirements for federal employees and contractors. **FIPS 140-2 is a U.S. Government security standard used to accredit cryptographic modules used in computers and software. The Smart Card Reader uses a FIPS 140-2 certified encryption module from Microsoft.

A Smart Card is not included DIB with the rugged tablet. The Customer has to purchase the Smart Card separately. The Smart Card reader is activated when the Smart Card is inserted in the rugged tablet. The customer should make sure that the rugged tablet’s security software has been configured to be used with the Smart Card.

B. IP Protection classification The degree of protection provided by the rugged tablet enclosures against dust, accidental contact and water is classified, rated, and published by the International Electro-technical Commission (IEC) using the International Protection (IP) standard (IEC 60529).

The rugged tablet has the IP65 IP classification rates based on the level of protection it provides. This means that the rugged tablet has the following dust and water protection:

IP value Category Specification 6 Dust Tight No ingress of dust is allowed. The rugged tablet has complete

protection from contact with dust. 5

Water jets Water projected by a nozzle from 6.3 mm (0.248 inches) against the enclosure from any direction shall have no harmful effects.

Note: The rugged tablet can be washed with common cleaners, such as isopropyl alcohol wipes, and bleach. (See the manufacturer’s specification data sheet for a complete listing of cleaners.)

C. Barcode scanner—Configurable option

The rugged tablet can be configured with an optional barcode scanner that features two push buttons for easy scanner activation.



The barcode scanner has the following features.

Feature Specification Reader type Wide VGA camera, with 752 x 480 pixels Scan angles

Pitch: +/- 40 degrees Roll: 180 degress Skew: +/- 40 degrees

Scan type 1D and 2D only LED Green cross light—A barcode was scanned and

accurately recorded. Red cross light—A barcode was incorrectly

scanned, or not recorded.Audio Configurable audio indicator (beep) for successful

barcode read

D. HP ElitePad 1000 G2 Rugged Tablet Docking Adapter The HP ElitePad 1000 G2 Rugged Tablet Docking Adapter allows the customer to dock the rugged tablet in the HP ElitePad Docking Station. When the rugged tablet is docked, the customer has access to full docking station functionality, such as:

Charge the rugged tablet Add an external display Connect to a local network

Barcode scanner

Barcode scanner push buttons



Add up to four USB devices

Note: The docking adapter does not support output to HDMI monitor and VGA monitor at the same time. If two monitors are connected, HDMI monitor has higher priority.

The docking adapter has the following features:

Feature Specification Model number M0E06AA

Dimensions (H x W x L)

51 x 109.48 x 154 mm (2 x 4.31 x 6.06 inches)

Weight 0.153 kg (0.337 lbs)

Connector 70 in FPC connector

The docking adapter is available with a one-year warranty.

HP ElitePad 1000 G2 Rugged Tablet Docking Adapter



E. HP ElitePad 1000 G2 Healthcare/Rugged Tablet Shoulder Strap The HP ElitePad 1000 G2 Healthcare/Rugged Tablet Shoulder Strap attaches to the tablet so that the customer can carry it over their shoulder or across their body while you work on other tasks. The 1.55 m (5.1 ft ) shoulder strap attaches to the rugged tablet with the included quick release pin, and can be adjusted—lengthen or shortened—to suit the customer’s comfort level. The shoulder strap has the following features:

Feature Specification Model number L8L92AA

Dimensions (H x W x L)

Strap Length: Adjustable from 35 to 74 cm (13.5 to 29.1 in) from middle of pad

Strap Width: 2 cm (0.78 in) Shoulder Pad Width: 4.3 cm (1.69 in)—thickest point

in the middle Weight 0.1 kg (0.22 lb)

Strap materials PC Plastic Neoprene (strap) Nylon (webbing)

Kit contents Tablet Shoulder Strap Quick release pin

The shoulder strap is available with a one-year warranty.

Top and bottom views of the shoulder strap



F. Secondary battery

The 2-cell 30 Wh Lithium Polymer secondary battery is charged along with the primary battery when the customer attaches AC power, either through the system connector or through the HP ElitePad Docking Station. The customer will not have access to the batteries within the product.

The customer can view the current battery charge state for both batteries by tapping the battery icon in the Windows System Tray.



What’s in the box? Before setting up the rugged tablet for use, you should check the kit contents and verify that all items have been received. You can use the BOM included in the package to check the items received. In general, the following items are included dropped-in-the-box (DIB): HP ElitePad 1000 G2 Rugged Tablet HP ElitePad AC Adapter—40 W or 45 W Documentation:

Warranty Card Product Notices Card Quick Startup Guide Setup Instructions Read-this-first card

Hand strap with two quick release pins attached 70-pin adapter (4.5mm) and barrel connector (7.5mm to 4.5mm)

Notes: The rugged tablet has a factory-sealed battery. HP System Software Recovery Disks (SSRDs) are not included DIB with the shipment. Software drivers are

installed on the rugged tablet at the factory. If a customer needs to perform a system recovery, they can download the software drivers from hp.com, on the product services page.

The rugged tablet supports a range of accessories that do not ship DIB. These accessories can be purchased separately. To view a list of supported accessories, navigate to the Accessories section in this white paper.



Getting started

When the customer sets up the rugged tablet for the first time, they should be sure to follow these steps: 1. Connect the duck-head connector to the AC adapter. 2. Connect the AC adapter to the system connector on the rugged tablet. 3. Press the power button on the rugged tablet. Note: The rugged tablet has a factory-sealed battery. Before you press the power button to turn on the rugged tablet for the first time, make sure that the AC adapter is connected to the tablet.

Not all NFC is supported, please see manufacturer’s specification data sheet for a complete listing



Wireless connectivity

The rugged tablet provides the following types of secure wireless connectivity options for customers to access vital and confidential information in real time:

Bluetooth Wi-Fi Mobile Broadband—Configurable option NFC— Not all NFC is supported. Please see the manufacturer’s specification data sheet for a

complete listing.

A. Bluetooth

To establish a Bluetooth connection with a compatible Bluetooth device, the customer can use these methods:

a. From the Start screen

1. Open the Charms bar, and select the Settings charm. 2. Tap Change PC settings. 3. Select the PC and devices setting. 4. Select the Bluetooth option. 5. In the Manage Bluetooth devices menu, make sure that Bluetooth is enabled (turned On).

The tablet automatically searches for Bluetooth devices within range that are Bluetooth-enabled and are in discoverable mode.

6. Tap a device that is ready to pair with the rugged tablet. A pass code is sent to the Bluetooth device, and the user is asked to compare the pass codes.

7. Verify the pass code, or if required, enter the pass code on the other device, and then tap Yes to complete the connection.



b. From the Bluetooth icon in the system tray

Alternately the customer can use the Bluetooth icon in the system tray to establish a Bluetooth connection with another compatible Bluetooth device. To do so, they should follow these steps: 1. Open the system tray menu, and select the Bluetooth icon. 2. Select Add a Bluetooth Device to establish a connection with another Bluetooth device.

B. Wi-Fi To connect the rugged tablet to a wireless network, the customer can use these methods:

a. From the Start screen 1. Swipe from the right edge of the Start screen to display the charms. 2. Select the Settings charm. 3. At the bottom of the Settings menu, tap the wireless network icon.

4. Make sure Wi-Fi is turned on. 5. Select the preferred network, and

then tap Connect. From the wireless icon in the system tray

1. Tap the wireless network icon. 2. Make sure Wi-Fi is turned on. 3. Select the preferred network, and then tap Connect.

Bluetooth icon

Wireless icon

Tap

Tap



Notes: To set up WLAN and connect to the Internet, the customer needs the following items: Broadband modem (purchased separately) High-speed Internet service (purchased from an Internet service provider) Wireless router (purchased separately)

C. Mobile Broadband—Configurable option

Rugged tablets configured with WWAN technology feature software that enables the customer to locate available Mobile Broadband services, activate the service, and create a wireless connection.

To configure the connection, the customer should:

1. Tap the wireless network icon in the system tray. 2. Select the desired Mobile Broadband Service provider. 3. Follow the instructions to activate the service (if the service has

not already been activated on the device). 4. Once activated, select the connection. 5. Tap Connect to connect the device to the service.



D. Near Field Communication (NFC)—Configurable option

The rugged tablet includes an NFC radio. NFC is a short-range wireless technology that provides very simple communications at very close proximity. The NFC antenna is located on the front of the rugged tablet, underneath the glass. The rugged tablet ships with a screen cling on the display panel that indicates the location of the NFC antenna.

To transfer a file using NFC:

1. Open the Charms bar and select the Devices charm. 2. Select Tap and send. 3. Locate the NFC antenna on the rugged tablet and position it

within 4 cm of another NFC antenna. 4. Listen for an audible beep indicating that the two NFC antennas

recognize each other. 5. A pop-up displays on the receiving device for 25 seconds, asking if

that device wishes to receive the data. 6. Follow the on-screen instructions.

Notes: 1. You can only send files via NFC. You cannot use NFC to share the rugged tablet desktop with another PC. 2. Not all NFC is supported. Please see the manufacturer’s specification data sheet for a complete listing.



Inserting and removing a SIM or SD card (Not available for the HP Rugged Tablet end-users, Authorized service providers, service channel partners, and Self-Maintainers ONLY) Warnings! 1. HP requires that HP Custom Integration Services (CIS), an authorized HP service provider, or participants in the HP Self Maintainer program perform maintenance operations, including insertion or removal of a SIM or SD card. Any damage caused by the customer removing the jacket is not covered under the limited warranty of the product. 2. HP requires all service channel partners to become qualified in Elitepad 1000 G2 repair and Rugged Jacket repair before any service can be performed. 3. Order the front cover and screw kit prior to opening. The front cover and the screws cannot be reused.

To insert or remove a SIM or SD card, follow these steps: a) Remove the jacket.

1. Shut down the rugged tablet. 2. Disconnect all external devices connected to the rugged tablet. 3. Unplug the power cord from the AC outlet. 4. To remove the jacket, see the removal video at http://www.hp.com/go/sml. 5. Lift the tablet from the jacket at an angle, starting at the top.



b) Open the access door and insert the SIM card or SD card.

1. Insert the end of a paper clip into the microSD Card Reader/microSIM slot access hole (label 1), and then open the access door (label 2).

2. Insert the SIM card into the SIM slot (label 3) or the SD card into the SD card slot, and then push to lock it.

c) Close the access door.

6. Insert the door hinge (label 1 in image below), and then close the access door (label 2 in image

below).

d) Reinstall the jacket and switch on the rugged tablet

1. To reinstall the jacket, see the video or see the instructions at: http://www.hp.com/go/sml. 2. Reconnect external power. 3. Reconnect any external devices. 4. Turn on the rugged tablet.



Connecting an additional display

Customers can connect one additional display to the rugged tablet using either the HDMI port on the rugged tablet, or by using the HP ElitePad HDMI and VGA Adapter.

To connect an additional display, do the following:

1. Connect one end of an HDMI cable to the HDMI port on the rugged tablet, and the other HDMI end to an external monitor.

2. Power on the monitor. The desktop image on the rugged tablet is automatically cloned to the external monitor.

Use the Windows Control Panel Display settings to perform standard Windows cloning or extending functions. Users can change the default resolution, detect and identify the displays, and select whether to clone or extend the display.

Note: The rugged tablet supports only one additional display. This is because the processor supports a maximum of two displays—the internal LCD display and one external monitor. If connections are made to two monitors at the same time, the rugged tablet defaults to the HDMI connection.



Warranty, service, and support

A. Warranty

The HP ElitePad 1000 G2 Rugged Tablet supports a one-year (1-1-0) HP limited warranty offering. Warranty upgrades are available with the optional HP Care Pack offering. The following BTO (commercial ONLY) warranty options are available for the rugged tablet:

Region Warranty option North America (NA)—US and Canada (English) 3-3-0

1-1-0 Latin America (LA) 3-3-0

1-1-0

Asia Pacific and Japan (APJ) 3-3-0 1-1-0

Europe, the Middle East, and Africa (EMEA) 3-3-0 1-1-0

90-90-0

Warning! HP requires that HP Custom Integration Services (CIS), an authorized HP service provider, or participants in the HP Self Maintainer program perform maintenance operations, including insertion or removal of a SIM or SD card. Any damage caused by the customer removing the jacket is not covered under the limited warranty of the product.



B. Support strategy HP offers a Service Channel repair and replacement strategy for the rugged tablet, only within the warranty period. Technical support and online support forums are available seven days a week, 24 hours a day. Select restrictions and exclusions apply. C. Serial number location The rugged tablet has a unique serial number that is used to track warranty specifications, and for support purposes. The serial number and additional information can be found on the service label that is placed on the back view of the rugged tablet, as indicated in the following graphic.



Service consideration The following consideration should be adhered to when servicing the rugged tablet.

Screws All the screws on the access cover of the rugged tablet can be used only once, and must be replaced every time the cover is opened or removed.

Note: The access cover spare includes new screws.



Troubleshooting

The following are some ideas for helping a customer to troubleshoot the rugged tablet if they encounter problems after the initial setup.

Make sure the batteries have enough power or that the rugged tablet is connected to AC power. The rugged tablet does not provide a battery charge LED on the unit. Ask the customer to check the battery status icon in the Desktop system tray to determine battery status.

Check all cable connections to accessories and peripherals for loose or improper connections. Determine whether the rugged tablet is in a low-power (sleep) state. If so, press the touchscreen or

the power button to wake the rugged tablet. If the rugged tablet does not awaken, press and hold down the power button for at least 4 seconds to power off the system, and then restart the system.

Ensure that all the necessary device drivers have been installed. Check to see if any updated device drivers are available on the HP website.

Remove any accessories and see if the rugged tablet functions properly without the accessories. Uninstall recently added software and see if the rugged tablet functions properly. Refresh the operating system using Windows Refresh to see if the rugged tablet functions properly. Update the BIOS. A new version of the BIOS could have been released that supports new features or

fixes the issue.

To view a series of detailed troubleshooting issues relating to the functionality of the HP ElitePad 1000 G2, service agents can access the HP ElitePad Family Service and Support WBT (Grow @hp course number 00901416).



FAQs Customers could contact the HP Call Centers with the following questions regarding the HP ElitePad 1000 G2 Rugged Tablet.

FAQ Recommended answer

Are there any software apps that support or control the hardware technologies available on the rugged tablet, such as HP Client Security and HP BIOS Protection security software?

HP Client Security works with the Smart Card Reader; however, HP does not provide the authentication “middleware” (such as ActiveClient) that needs to be installed to allow HP Client Security to access it. This needs to be licensed and provided by the customer.

Does the shipment include any software drivers?

Software drivers are installed on the rugged tablet at the factory. In the event that the system’s operating system needs to be recovered, the customer can download the software drivers from hp.com, on the product services page.

Note: SSRDs are not included DIB with the shipment.

Will firmware updates for hardware components, such as the barcode scanner and USB port/s be available for download from hp.com?

Yes. All drivers and updates will be available for download from hp.com, on the product services page.

In the event that the rugged tablet’s operating system needs to be recovered, will the user require drivers for the tablet, or will the drivers be available for download from hp.com?

Yes. All drivers and updates will be available for download from hp.com, on the product services page.

Must the barcode scanner first be configured with the tablet’s OS before the user can use them?

No, but the customer should make sure that software is installed on the rugged tablet to use the barcode for their specific business needs. A customer can use Excel or Notepad software to record barcodes after scanning.

Must the jacket on the rugged tablet first be configured with the tablet’s OS before the user can use the device?

No. The rugged tablet includes the jacket so no additional configuration is required.

Can the customer order and insert a replacement battery?

The battery must be replaced by an HP Authorized Service Channel partner.

I’ve lost the rugged tablet’s hand strap. Where can I find a replacement strap?

The customer can order the rugged tablet’s hand strap using the spare number: 792812-001.

Does the rugged tablet support Connected Standby?

Yes. The rugged tablet supports Connected Standby.



Accessories The following table lists a range of accessories that are compatible with the HP ElitePad 1000 G2 Rugged Tablet. Customers can order these accessories using their respective HP Part Numbers. Note: The HP ElitePad 1000 G2 Rugged Tablet is compatible with existing HP ElitePad accessories, such as the HP ElitePad Ethernet to VGA adapter, HP ElitePad Charging Dock, and the HP ElitePad Smart Card Reader.

Category Accessory HP Part Number Docking HP ElitePad Docking Station H4J84AA HP ElitePad Docking Station (EMEA) C0M84ET#ABB/ABU Optional HP ElitePad Docking Station C0M84AA#ABA Input/Output HP Executive Tablet Pen G2 F3G73AA HP Executive Capacitive Stylus G4Y85AA HP ElitePad 3.0 Adapter E8F98AA HP ElitePad SD Card Reader H3N48AA HP ElitePad Serial Adapter H3N50AA HP Slim Bluetooth Keyboard H4Q44AA HP Mini Wireless Keyboard (Multi-OS) E5J21AA HP Ultra Mobile Wireless Mouse H6F25AA HP X4000b Bluetooth Mouse H3T50AA HP Slim Bluetooth Mouse F3J92AA HP Touch to Pair Mouse (Bluetooth) H6E52AA Power HP ElitePad 40W AC Adapter H5W93AA HP ElitePad 12W USB Auto Adapter F5V87AA HP ElitePad Smart AC Adapter H3N47AA HP ElitePad USB Charging 24Pack Cable F5V88A6 Video HP ElitePad HDMI & VGA Adapter H3N45AA Networking HP ElitePad Ethernet Adapter H3N49AA HP ElitePad Power/Ethernet Adapter F9D31AA Charging HP Multi-Tablet Charging Module H4W98UT



Summary

The HP ElitePad 1000 G2 Rugged Tablet is a mobile solution for customers in the engineering, manufacturing, field services, transporting services, and public safety sectors.

The rugged tablet supports an integrated Smart Card Reader, an optional barcode scanner, RJ-45 internet connection, HDMI, serial, and USB ports to expand functionality, thereby enhancing customer productivity.

The rugged tablet also includes a secondary battery which extends the overall battery life of the tablet PC for up to 20 hours.

© 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

HP ElitePad 1000 G2 Rugged Tablet WhitePaper · PDF fileHP ElitePad 1000 G2 Rugged Tablet...

Documents

Transcript of HP ElitePad 1000 G2 Rugged Tablet WhitePaper · PDF fileHP ElitePad 1000 G2 Rugged Tablet...