How Uber Made Me Rethink Customer Service in Real Estate
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Transcript of How Uber Made Me Rethink Customer Service in Real Estate
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BER MADE ME RETHINK CUSTOMER SERVICE
RathbunMatthewABR, CIPS, CRB, CRS, EPRO, GREEN, GRI, MRP, RSPS, SFR, SRS
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Intro to Uber
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Uber’s Mission
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Traditional Taxi v. Uber Private Car
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My “Uber” Experience.
…now my client’s experience
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Simplicity and Dependability
Request RateRide
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The Era Of The Clone is Passing
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The Rein Of Life Style Experts
Is Upon Us.
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What Was Your Last Outstanding Service
Experience?
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When Did You Last Ask
The Client?
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Getting Started
• Responsiveness • eMail Intro • Video Introduction • Resume • Gifts • Establish Expectations
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Online Tools
• Updater. com • AmiTree. com • Redstamp .com • Automated Updates • RealSatisifed .com
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Analog Tools
• Handwritten notes • Pre-Meeting Stop-by • Gifts • Weekly Phone Calls • Client Checklists • Gift Cards • Baskets
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“People who connect and build fluid relationships are trust agents.” ~ Chris Brogan
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Setting the Environment
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Throw The Sellers A Party
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Anticipate My
Needs
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“Do what you do so well that they will want to see it again
and bring their friends.”~Walt Disney
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The End
TheAgentTrainer.com | @MattRathbun