How to Solve Your Biggest Business Challenges and Deliver the Outcome Your Management Expects
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Transcript of How to Solve Your Biggest Business Challenges and Deliver the Outcome Your Management Expects
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Solve Biggest Business Challenges
ASSURANCE 360Andrew Bonde
June 22, 2016
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Business Challenges
Change Approach to Maintenance
What It Delivers
Customer Experiences
AGENDA
1
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
BUSINESS CHALLENGES
2
• Continuously improve
operations
• OPEX cost predictability
• Improve system stability and
quality
• Reduce total cost of ownership
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
ASSURANCE 360 – WHAT IT IS
Lower Total Cost of Doing Business
Traditional Services
• Series of service offerings
• Purchase individually or as
part of a contract.
• Defined offering or solution
Performa
• Customer specific, flexible
• Support and build
proficiencies and
capabilities w/in the
customer’s organization.
• Augment customer’s
capabilities
Optima
• Honeywell executed
flexible, outcome based
solution
• Delivering an optimized
production system
Sustaining Status Quo Co-Sourced Partner
Traditional Assurance 360
Up to 20%
Total Cost of Doing Business Saving
• Lower customer’s total cost of doing business
• Focuses resources
• Provides cost consistency
• Guarantees results
Outsourced Partner
Ad hoc Outcome Based Guaranteed, Outcome Based
Transactional Support Driven Results Driven
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
ASSURANCE 360
• Flexible, outcome-based service program
• Service to augment your workforce and competencies
• Multi-year agreement
• Cost certainty and consistent system performance
• Guarantee against Loss of View/Loss of Control
• Leverage automation for business benefit
• Customer Benefits:
- Reduced number of unplanned events
- Faster problem resolution
- Increased efficiency
- Improved performance
- Lower total ownership costs
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
ASSURANCE 360
Priority Response
and Resolution
Incident
Reduction
Cyber Security
Proactive
Maintenance
Technology Roadmap
& Innovation Initiatives
Dedicated Performance
Manager with
Performance Drivers
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Guaranteed Response and Resolution Times
ASSURANCE 360
Priority Response and Resolution
• Incident calls receive priority response from GTAC.
• Incident calls and resolution times are tracked and
reported monthly against goals established based on the
site’s past experience.
• Financial incentives reinforce behavior (Optima).
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Incident Reduction and System Stability
ASSURANCE 360
Incident Reduction
• Leverage secure remote connectivity and advance
performance monitoring tools to address issues before
downtime occurs
• Critical incident resolution times are tracked and reported
monthly against goals established based on the site’s past
experience.
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Defense against Viruses and Malware
ASSURANCE 360
Cyber Security
• Assess system for vulnerabilities
• Deploy and track software patches and anti-virus
signature files
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Proactive Maintenance Improving Uptime
ASSURANCE 360
Proactive Maintenance
• Maintenance best practices and service request tracking
reduce resource needs and resolution time, improving
overall system availability.
• Advance performance monitoring tools for condition based
maintenance
• Ensures proper maintenance to reduce incidents and
secure performance
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Migrations Plan to Minimize Interruptions
ASSURANCE 360
Technology Roadmap & Innovation Initiatives
• Develop obsolescence management plan to minimize
system interruptions and migrations.
• Identify Innovation Initiatives that leverage the automation
system to increase production or lower costs
• Implement, verify and document all system changes.
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Links Experts to the Customer
ASSURANCE 360
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Performance Manager
• Responsible for managing the delivery and performance of
the contract
• Minimum of monthly program reviews with customer
• Dedicated resource assigned to every Assurance 360
account
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
Timely Reporting of Contract Performance
CONTRACT PERFORMANCE
Contract Performance
• Metrics aligned to your goals
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
CUSTOMER EXPERIENCES
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Up to a
50%
reduction in
incidents
70% reduction in
production waste
“3.5 full time resource
worked on incidents prior to
Assurance 360. With
Assurance 360, only one
resource spends 1.5 hours
a day dealing with
incidents.”
Assurance 360 assessments
have identified up to 20% total
cost savings
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© 2015 by Honeywell International Inc. All rights reserved.
Additional Disclaimers As Needed (Consult Legal)
SUCCESSES
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