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HOW TO

RUN A BANK

24/7

OMER UYAR

Executive Vice Presidentomer.uyar@intertech.com.tr

AGENDA• Intertech overview

• Nature of business

• What is a Bank?

• IT Infastructure

• IT Challanges

• How does HP help Us

1990-2000

1987 - Established as a Software Company

2001-2005 2006-2011

2006 – Joined to Dexia Group

2002 – Acquired by DenizBank; Specialized in IT Services

Areas of Expertise

Software and Application Development

Project Management and Business Consultancy

Infrastructure Services

Financial IT Services Provider

Financial IT Services Hosting

Highly Skilled IT Experts

16 Employees ITIL Certificated

12 Employees Microsoft Certificated

1 Employee Microsoft MVP

Intertech Overview

Developed 4 basic Core Banking Packages that was used in 14 different banks.

Nature of business

VİSİONTo become one of the three top IT companies in Turkey which gives service to finance sector and by sharing its know-how with different kinds of sectors position itself at foreign markets.

MİSSİONTo understand the business needs of our customers and try to serve value added IT solutions in order to support them in this competitive environment with speed, quality and cost-effective features of our products.

AWARDS• Computerworld 21st Century Achivement Awards winner in

2010• Microsoft Core Banking Partner since 2008• Best Financial Solution in 2007 selected by Microsoft• Microsoft Gold Partner since 2005

What is a Bank?

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EMPLOYEESSLA

IT infastructure

How do we do it?

HP BTO SOFTWARE

IT Challanges

Lack of insight in quality, risk and cost of service from business perspective in the service lifecycle: Not one version of the truth; lack of consistent reporting.

Business processes are not fully monitored; SLAs require more information on KPIs

Inefficient handovers in Supply Chain within and from Apps to Ops

IT too much manual task execution: IT has to Automate itself

How Does HPHelp Us?

DENIZBANKCASE STUDY

BEFORE• Long service outages• Low service availability• Lack of reactive/proactive monitoring• Mean time to resolution

AFTER• Service based management• End to end monitoring• Top to bottom approach• Align IT output with business needs• Root cause analysis• Less outages• Better reporting• Improves quality• Decreases the cost of services

How Long Did It Take ?

IMPLEMENTATION

1.Phase 2005

took 6 months

-HP Operations-Reporter-OVIS-OVTA-NNM

2. Phase 2006

took 4 months

-Service Call Mng.-Incident Mng. -Problem Mng.-Change Mng.-Risk Mng.

3. Phase 2008

took 6 months

-BAC (migrated from OVIS)

-BPM (migrated from OVTA)

-Diagnostics-Sitescope

1.Phase 2005

took 6 months

-HP Operations-Reporter-OVIS-OVTA-NNM

DENIZBANKCASE STUDY

AFTER• Service based management• End to end monitoring• Top to bottom approach• Align IT output with business needs• Root cause analysis• Less outages• Better reporting• Improves quality• Decreases the cost of services

DENIZBANKCASE STUDY

TECHNICAL BENEFITS

• 500+ systems monitored with OV agents

• 200+ SLA`s are covered by servicemap

• 60+ applications are monitored from 300 branch

locations

• 20 .net applications are monitored via Diagnostics.

• 1500+ network devices are monitored via NNM.

• Branch systems are monitored via Sitescope.

• 300 people gives 1st / 2nd level support to 8000+ user

via Servicedesk

BEHİND THE SCHENES

Unifieddata

Changemanagement

Automatedrelease

management

Healthmonitoring

Incident and problem

management

15Rabobank Groep ICT

Why do we invest on HP Software ??

QUALITY

COST

PROFIT

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