Graph Detailing Listening_Attending Skils, Focus and Influencing Skills Sheet1 Sheet1.pdf
How To Influence Others Over Whom You Have No Control · Influencing Skills Introduction ¾Why are...
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www.medhira.com www.medhira.com +1 (718) 340 8465 +1 (718) 340 8465 Copyright © 2007 by Medhira Enterprises No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means — electronic, mechanical, photocopying, recording, or otherwise — without the permission of Medhira Enterprises. How To Influence Others Over Whom You Have No Control for PMI NYC / NYC SPIN April 2007 Anita Dhir [email protected]
Transcript of How To Influence Others Over Whom You Have No Control · Influencing Skills Introduction ¾Why are...
www.medhira.comwww.medhira.com+1 (718) 340 8465+1 (718) 340 8465
Copyright © 2007 by Medhira Enterprises
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means —electronic, mechanical, photocopying, recording, or otherwise — without the permission of Medhira Enterprises.
How To Influence Others Over Whom You Have No Control
forPMI NYC / NYC SPIN April 2007
Anita [email protected]
Anita Dhir, www.medhira.com January 2007, Copyright © 2007 2
Influencing Skills
AgendaIntroduction How to Successfully Influence Others?Influencing Skills - Tips
Anita Dhir, www.medhira.com January 2007, Copyright © 2007 3
Influencing Skills
Introduction What are Influencing?
Getting others to change their behavior, routine, activities, response, thinking, values, perceptions and even
Careers and Lives
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Influencing Skills
IntroductionBenefits of Using Influencing Skills
Accomplished GoalsCompanyClientTeamIndividualImproved Relationships
Easier Establishment of:DirectionApproachResources
Development ofTeam SpiritTeam Synergy
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Influencing Skills
IntroductionWhy are Influencing Skills so Hard?
Very Difficult to TeachNo Formal ProcessNeed Practice & ExperienceRequire Self-Examination and Objectivity
Many Barriers to Effective Use of Influencing SkillsCommunication TechnologyPersonal AgendasTime PressurePersonal / Cultural DifferencesAssumptions!
Anita Dhir, www.medhira.com January 2007, Copyright © 2007 6
Influencing Skills
How to Successfully Influence Others?Need
Both Hard Skills and Soft SkillsRequire Judgment both Compliance
Large Interpersonal ComponentResults are often Interpreted more so than Observed
Hard Skills are about “Being Right” (Very Important)Soft Skills are about “Being Effective” (More Important)
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Influencing Skills
How to Successfully Influence Others?Use Different styles
Know ThyselfSelf Assessment Tools
• Myer Briggs Type Indicator (MBTI) Analysis Emotional Intelligence
Direct
Coach
Support
Delegate
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Influencing Skills
How to Successfully Influence Others?Understand the Importance of :
Role Model
Trust
Competence Consistency Loyalty Openness
Integrity
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Influencing Skills
How to Successfully Influence Others?Manage Diversity
Age Gender
Sexual Orientation
Mental/Physical
Abilities andCharacteristics
EthnicHeritage
Race
Geographic Location
MilitaryExperience
WorkExperience
Income
Religion
First Language
Organizational Role and Level
Communication Style
FamilyStatus
Work Style
Education
Primary
Secondary
Dimensions of Diversity
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Influencing Skills
How to Successfully Influence Others?Manage Conflicts
Differences in religious beliefs, attitudes towards diverse others, clashes in family values, or in work ethic might result in interpersonal differences that surface in the work environment
Understanding Differences in Values / PerceptionsValues are a common and difficult-to-resolve source of conflict between people
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Influencing Skills
How to Successfully Influence Others?
See, touch specific behavioral and factual statements: Saw, heard, noticed
Conclusions, Inferences, guesses based on observations: It seemed to me, My thoughts are…
Appropriate expressions of Emotions: I am disappointed, I feel, I’m pleased
Clear statement of result expected: I would like to see, My suggestion is..
Wants
Feelings
Thoughts
Observations
Provide Feedback
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Influencing Skills
Influencing Skills - TipsInterpersonal Skills
Relationship ManagementConflict ManagementNegotiating Skills - Diplomacy and MediatingTeam Building SkillsMentoring
Personal SkillsCommunications (Oral / Written)Problem SolvingResults OrientedPositive Attitude
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Influencing Skills
Influencing Skills – Tips (Cont’d)Motivation Theories
Maslow’s Hierarchy of NeedsExpectancy Theory
Organizing SkillsInformationTeam / ResourcesCommunicationWork AssignmentsScopeSpace
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Influencing Skills
Influencing Skills – Tips (Cont’d)Use Effective ListeningClarify Expectations / Values Establish / Streamline Decision Making Standards and ProceduresManage, Review, and Celebrate Milestones Together First meaningful conversation can’t be a confrontation –establish relationships up-frontFocus first on areas of agreement
Create a better atmosphere for working on areas of disagreementSeek common-ground outside the confrontation
When experiencing stalemate, cool down rather than heating up
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Influencing Skills
Q& A
