The North West Skills Development Network ANNUAL REPORT · Influencing & Negotiation Skills •...

ANNUALREPORT

The North West Skills Development Network

Developing Today to Influence TomorrowTo provide a robust infrastructure to effectively support the continuous development of Finance, Informatics and Procurement staff across the North West in line with the NHS Constitution’s pledge to provide all staff with the right skills and professional development to facilitate the delivery of excellent patient care.

Finance, Informatics & Procurement Skills Development by the NHS for the NHS

NORTH WEST SKILLS DEVELOPMENT NETWORK ANNUAL REPORT 2014/2015 NORTH WEST SKILLS DEVELOPMENT NETWORK ANNUAL REPORT 2014/2015

02 03

Contents About usAbout us ................................................................................................................................................... 3

Governance Structure .............................................................................................................................. 4

The Focus Programme .............................................................................................................................. 5

Accreditation Programmes ...................................................................................................................... 6

Management and Leadership Development Opportunities ................................................................. 8

Student Support Network ..................................................................................................................... 13

Student Forum ........................................................................................................................................ 13

Student Skills Development Lead (SSD) ................................................................................................ 13

Did You Know? ....................................................................................................................................... 14

Conference Focus ................................................................................................................................... 15

Value for Money..................................................................................................................................... 16

Partnership Working - Regional & National Projects ........................................................................... 18

Feedback ................................................................................................................................................. 19

Network Priorities 2015/2016 ................................................................................................................ 21

The North West Skills Development Network

is an innovative Learning and Development

Network offering development opportunities from

Apprentice through to Director Level. Initially set

up to support the development of the finance

function, the Network has expanded in recent

years to encompass informatics and procurement

staff and to broaden its learning & development

provision to wider stakeholder groups across the

North West.

The NHS is facing unprecedented financial

challenges as a result of the pressures on the UK

economy and the mounting care needs of an

increasing but ageing population.

This is resulting in an escalating need for finance,

informatics & procurement staff to not only keep

their technical skills up to date, but to challenge

the boundaries through the introduction of new

skills and techniques to enable them to work as

true business partners assisting clinical staff to

improve patient care.

The Skills Development Network is proactive in

identifying and providing learning & development

opportunities to meet this need, encouraging

and facilitating the sharing of best practice and

learning through Network events. These events are

highly regarded and demonstrate best value for

organisations through shared learning.

Finance, Informatics & Procurement Leads

NetworksNetworking EventsDirectors of Informatics

/ CCIO NetworkCelebrating Success

Future LeadersProgramme

WorkforceProfiles

ApprenticeshipSchemes

UndergraduatePlacements

Conferences

Leadership & Management DevelopmentProgrammes

Bespoke Courses Professional

Development

Sharing Best Practice Events

Director LevelNetworks

Partnership withKey Stakeholders

Links toProfessional Bodies Student Networks

AccreditationFrameworks

Website & Resources

Engagement with Universities

On LineLearning Portal


04 05

Governance Structure The Focus Programme2014/15 saw the integration of Procurement Skills Development (PSD) into the Network. This prompted

a full review of the governance structures, to ensure consistency across all three specialisms and to ensure

clarity of the services provided by the Network. This is now available and interactive on the website,

showing the membership, terms of reference and minutes for each group.

Learning & Development Opportunities

North West Skills Development Board

Leads Network Meetings

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Developing Today to Influence Tomorrow

StudentConference

Steering Group

Finance FocusDevelopment

Group

*to be established

Informatics FocusDevelopment Group

Procurement FocusDevelopment

Group

Student Forum

ContactConference

SteeringGroup

TowardsExcellenceFinanceSteeringGroup

CONNECTSteeringGroup

Excellencein

InformaticsSteeringGroup

TowardsExcellence

ProcurementSteering Group

Finance SkillsDevelopment

Strategy Group

Informatics SkillsDevelopment

Strategy Group

Procurement SkillsDevelopment

Strategy Group

Focus Steering Group

Professional Technical• Achilles EU Academy• Accounting Standards in the NHS/IFRS Update • Agile PM Foundation & Practitioner• Agreement of Balances• Balance Sheet Management and Reporting• Clinical Coding Standards Course• Clinical Coding Standards Refresher Course• ITIL Foundation• IT and IT Systems Procurement• Leasing for Procurement Staff including Managed Services• Mental Health Clinical Coding Foundation Course• MSP Foundation• MSP Practitioner• National Clinical Coding Qualification (UK) Revision Workshop• OJEU Refresher Courses• Performance Management Indicators• PRINCE2 Foundation, Practitioner, Re register• Statistics for Health• Writing Queries Using Microsoft SQL Server 2008 Transact-SQL

Business Skills• Better Business Cases• Business Analysis• Communicating Financial Information with Impact• Contracts, Common Pitfalls & how to avoid them• Cost Management in the NHS• Customer Service Skills (would be delivered within an organisation as part of a team)• From Bean Counter to Business Partner• How to prepare a small Business Case• Investment Appraisal• Introduction to Project Management• NHS best practice findings to clinical and financial engagement• Practical steps to sustainability• Strategic Finance and Planning in the NHS• Techniques to engage and educate clinicians about finance• Training and Education Funding in the NHS - A Health Education North West Guide to Funding Flows.• VAT update, Refresher & Strategy

Management & Leadership• Management Development Programme (ILM)• Experienced Professionals Programme• Future Leaders Programme• Managing & Building Teams• Leading Change

Personal Development• Assertiveness, Professional Presence & Confidence• Building Personal Resilience • Change Management Techniques Communicating with Excellence (2 days)• Critical Thinking & Problem Solving• Dealing with Difficult people / communicating with different personality preferences• “Developing Your Personal Skills (Personal portfolios, career planning, preparing PDP, learning styles etc.)”• Influencing & Negotiation Skills• Introduction to Coaching Skills• Introduction to Emotional Intelligence• Making Effective Presentations• Report Writing Skills (Basic)• Report Writing Skills (Advanced)• Speed Reading• Time Management Skills

FocusProgramme


06 07

Accreditation ProgrammesThe Towards Excellence Finance accreditation

scheme has been accrediting North West Finance

departments since 1998, with its key aim being

to support and improve skills and organisational

development through a competence-based peer-

assessment process. The scheme has full support

and engagement from all Finance Directors across

the North West ensuring high standards are

maintained.

In May 2012, the Department of Health published

an initial set of NHS Standards for Procurement.

The Standards were reviewed in 2013 to enable

Boards and other key stakeholders to assess and

benchmark procurement performance, identifying

areas for improvement. The North West built upon

the success of the Finance accreditation process to

establish the Towards Excellence Procurement

scheme, utilising the peer review process which has

since been adopted nationally for the accreditation

of procurement departments.

In 2013/14, Informatics Skills Development (ISD)

launched Excellence in Informatics, to accredit

North West Informatics departments utilising

the established peer assessment process to help,

support and improve skills and organisational

development.

The key objectives of all three accreditation

schemes are to:

• confirm good development practice is

established and maintained

• encourage continuous development of the

functions through increasingly higher standards,

enabling departments to meet the challenges of

the changing NHS agenda

• celebrate the success of organisations who take

development seriously, demonstrating

continuous improvement of the capability and

competence of the functions and the

organisation as a whole

Congratulations go to Wrightington, Wigan &

Leigh NHS Foundation Trust who are the first

organisation to achieve accreditation for all three

specialisms.

Triple Accreditation Success!

“It’s fantastic to receive the news that WWL

NHS FT is the first organisation to have achieved

accreditation across all three functions – FSD,

ISD and PSD. It demonstrates the Trust’s ongoing

commitment to good Professional Development

and reflects well on the Finance, IM&T and

Procurement departments. The Trust is very proud

of this achievement and recognises the importance

of the work co-ordinated by the North West Skills

Development Network”.

Mike Pye - Acting Director of Finance

Stephen Dobson - Associate Director of IM&T

Alistair Nicholson - Acting Head of Procurement

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08 09

Management and Leadership Development OpportunitiesThe Skills Development Network runs a highly

successful and unique suite of leadership

programmes which are cost effective. Designed

by members of the Network, they are bespoke,

practical and relevant to the audiences they serve.

Management Development Programme

The longest running of our three programmes has

seen 260 North West staff receive the Institute

of Leadership and Management (ILM) endorsed

award. Designed to expand the management

and leadership capabilities of NHS finance,

procurement and informatics staff who have

recognised a need to become a ‘transformational’

leader rather than a reactive ‘manager’; who can

engage and motivate staff.

Future Leaders Programme

An 18 month programme designed to nurture

talented leaders and aimed at high achievers who

can make an immediate impact on organisational

performance.

The programme concentrates on the development

of leadership thinking and an individual’s ability to

bring other people with them, to contribute to the

strategic direction of their organisation. Its aim is to

improve organisational performance by connecting

with the core purpose of improving patient care.

Facilitated by NHS specialists and facilitators, the

programme is designed and led by the North West

Skills Development Network.

“Leading Through Change” - Experienced Professionals Development Programme

This new programme is designed to bridge the

gap between our Management Development

and Future Leaders programmes. Shaped around

leadership skills, bringing together experienced

professionals to create a community of learning.

The programme is aimed at roles that have

leadership/management responsibilities and/or

influence on staff outside of their department.

Focusing on integration and internal & external

relationships, the programme includes an

appreciation of the opportunities and challenges

within the NHS and the wider community. The

key focus is on change leadership using case

studies that show effective good practice.

The development areas addressed include:

communication; influencing and listening skills’,

having difficult conversations and culture. With

the overall aim of leaving delegates with increased

knowledge and capability, and an ability, to share

these skills with their stakeholders.

Aimed at developing management and leadership

skills for individuals seeking a career pathway

through to a more senior management role, with

added benefits provided through Networking

opportunities with fellow colleagues from North

West NHS organisations.

Feedback from delegates:

‘The course was well put together and

covered all aspects of management, team and

self-development. I found it a very reflective

course on my own management styles but

also an enlightening course to how to better

understand the staff I am responsible for. A

worthwhile course, would recommend it to

existing managers never mind new ones.’

‘A great opportunity to develop new skills;

work through workplace issues that affect

you in a low-risk, supportive yet challenging

environment; time for reflection and self

-review; and networking opportunities in a

fun environment.’

‘It’s been a really considered programme of

development, I’m not sure you’d get that

with an outsourced training company who

would likely provide something off the shelf.

I really feel like the Network cares about the

development in the region. The connections

that the Skills Development Network has also

been integral to the programme with some of

the speakers and trips arranged.’


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F 36

0 re

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log

Student Support Network

“I have personally benefitted greatly from the

Student Network, it helped me make the big

decision of what qualification to study and

which training provider. I am now studying for

my final ACCA exam and am confident that

without the student Network support I would

not be in the position I am today.“

Stephanie Moonan

R&D & Service Transformation Accountant

The Walton Centre NHS Foundation Trust

Student Forum

Established in 2008, the

Student Forum is unique to the

North West and continues to

go from strength to strength.

It provides a mechanism for NHS students and

potential students in the North West to help develop

their academic careers. 2014/15 was a fantastic

year for the Forum as it won the newly launched

‘Study Resource of the Year’ Award at the PQ (Part

Qualified) Magazine Awards which took place in

February 2015. The judges said “this is a wonderful

support group that deserves recognition.”

The Network was also extremely pleased to see one

of its former Forum members, Stephanie Moonan

win the ‘PQ of the Year’ award.

PQ Magazine Editor Graham Hambly said “senior

management accountant at the Walton Centre,

Stephanie Moonan, stole the show at the PQ Awards

2015. The ACCA PQ (she’s also AAT qualified) won

the hotly contested PQ of the Year Award. The judges

loved the fact that Stephanie was always prepared to

just get the job done without a complaint. A member

of the HFMA committee board, she is also a Value

Maker for the Future-Focused Finance Programme.

This is someone that is putting things back!“

Student Skills Development Lead (SSD)

Launched in 2015, we now have 40 SSD Lead representatives in the

North West, who are taking responsibility for communicating student

and FSD related information to students and potential students

within their organisation. Their role is to highlight specific events,

exam successes, updates from Accounting Bodies etc. Working in

conjunction with the FSD Lead they will help in identifying student

specific learning and development opportunities that can be

addressed through the Forum and the Skills Development Network.


14 15

Did you know? Conference Focus

This is the 15th year of the Student conference

The number of Chief Clinical Information

Officers engaged in the North West

is currently 462015 is the

25th Anniversary of the Contact

conference

Finance Skills Development (FSD) celebrated 25 years

in 2014

The Informatics Skills Development (ISD) Network & Connect

Conference only happen in the

North WestThe Procurement

Skills Development (PSD) Network is

unique to the North West

The Student Forum is unique to the

North West

PSD are the trailblazers for accreditation

across the country, being the only

Region to have10 organisations

accredited

The number of Leads in North

West Organisations:

FSD 94ISD 65PSD 51Student 40

CONNECT 2014 - ‘One Vision, One Pathway’

CONTACT 2014 - ‘Making Transformation Count’

STUDENT 2014 - Brave New World

Delegate Attendance: 135

Highlights

Rt Hon Andy Burnham,

Shadow Secretary of State for Health

Beverley Bryant,

Director of Strategic Systems &

Technology, NHS England


Highlights

Paul Baumann,

Chief Financial officer, NHS England

Paul McGee,

The SUMO GUY


Highlights

Phil Wadeson,

Director of Finance, NHS England, Merseyside

Mariesa Barnes,

North West Ambulance Service, Management Accountant

Three things a delegate took away from the conference1. The different views on how we work together

2. That we need to be brave and stand up for what we believe in to gain the respect of our staff3. That we have to take some risks

CONNECT Conference feedback in terms ofmeeting profressional development needs

CONTACT Conference feedback

Excellent

Good

Satisfactory

Poor

41%

57%

0%

2%

Excellent

Good

Satisfactory

Poor

41%

57%

0%

2%

Excellent

Good

Satisfactory

Poor

41%

57%

0%

2%

Excellent

Good

Satisfactory

Poor

41%

57%

0%

2%


16 17

Value for moneyThe services offered by the network continue to grow and we endeavour to ensure that we offer value

for money for our stakeholders. It is important to recognise the added value the Network provides in

offering cost effective learning and development opportunities to its member organisations. The average

cost per event in 14/15 was £150 compared with the commercial sector rate of £549 for an equivalent

event. The network also offered a number of free events during 14/15 which had an average commercial

value of £180. This highlights the estimated added value of the network to be in the region of £410k.

1350

58

60

62

64

66

68

70

1400 1450 1500 1550

13/14

13/14

14/15

14/15

1600

Delegates

Events

1650 1700 1750 1800

70

63

TechnicalPersonal & Leadership

Network Average Cost

£103.20

£592.22

£193.77

£513.95

Average Commercial Cost

Comparison of Event Costs

Events Delivered by Category

%

Finance Informatics

% Unique Bookings v Workforce Profile

Business Skills

Personal Development

Technical Skills

Conferences

Leadership Development

18%

27%

47%

4%

4%

Procurement

25.88%

16.64%

14.35%

1350

58

60

62

64

66

68

70

1400 1450 1500 1550

13/14

13/14

14/15

14/15

1600

Delegates

Events

1650 1700 1750 1800

70

63



£103.20

£592.22

£193.77

£513.95




%

Finance Informatics


Business Skills


Technical Skills

Conferences


18%

27%

47%

4%

4%

Procurement

25.88%

16.64%

14.35%

1350

58

60

62

64

66

68

70

1400 1450 1500 1550

13/14

13/14

14/15

14/15

1600

Delegates

Events

1650 1700 1750 1800

70

63



£103.20

£592.22

£193.77

£513.95




%

Finance Informatics


Business Skills


Technical Skills

Conferences


18%

27%

47%

4%

4%

Procurement

25.88%

16.64%

14.35%

1350

58

60

62

64

66

68

70

1400 1450 1500 1550

13/14

13/14

14/15

14/15

1600

Delegates

Events

1650 1700 1750 1800

70

63



£103.20

£592.22

£193.77

£513.95




%

Finance Informatics


Business Skills


Technical Skills

Conferences


18%

27%

47%

4%

4%

Procurement

25.88%

16.64%

14.35%1350

58

60

62

64

66

68

70

1400 1450 1500 1550

13/14

13/14

14/15

14/15

1600

Delegates

Events

1650 1700 1750 1800

70

63



£103.20

£592.22

£193.77

£513.95




%

Finance Informatics


Business Skills


Technical Skills

Conferences


18%

27%

47%

4%

4%

Procurement

25.88%

16.64%

14.35%

Statistics Number

Total Events Run 70

Number of Delegates 1780

Average Credit Charge 3

WTE staff in post

Unique bookings

%

Finance 2399.33 621 25.88%

Informatics 4206.41 700 16.64%

Procurement 397.23 57 14.35%


18 19

Partnership Working FeedbackRegional and National Projects

43 FinanceEducators

Workstream LeadsPilot Sites

Workstream Lead

Pilot Sites

Workstream Lead41 FD Declarations41 Value Makers

ClosePartnering

Skills &Strengths

GreatPlace to

Work

BestPossible

Value

EfficientProcess &Systems

“I just wanted to say “Thank You” for an excellent event yesterday at the Haydock Thistle Hotel,

it was really well attended and it definitely works having this event across Finance, Information

and Purchasing and then splitting off in to groups, as we did yesterday, where we are discussing

elements specific to our own areas of work.

The day just flew and all the speakers were excellent and kept the full attention of the delegates

throughout the day. I certainly took a lot away from it and will feed back to the department here.

You all put a lot into this and this Trust is really appreciative of the support you give to us.”

“A quick note to say thank you to you and your colleagues for this week’s event. It’s been the

most effective networking event of any I’ve attended in recent years and a good use of precious

time away from the office (which is not the case with many events). Furthermore, the quality of

the presentations was extremely high and engaging - a credit to your organisational skills.”

“The speakers where very inspiring, Paul McGee

had everyone wide awake and ready for the day

and truly inspired me. Ashley Brooks had everyone

in tears and made you appreciate that you do make

a difference. Sahar Hashemi was fascinating and I’m

sure I could have listened to her speak for hours. I

have now got some books to purchase following

these sessions.”

“This was my second Student

Conference and I would

recommend it to anybody

who is studying, or thinking

of studying. There was a real

mix of speakers and I learnt

something from each one of

them.”

JOINT LEADS AWAY DAY

CONNECT 2014

CONTACT 2014 STUDENT 2014


20 21

Network Priorities 2015/16“Just thought I’d drop you a note to let you know how interesting the presentation from the CCG

yesterday was. It was really interesting to hear a different organisation’s perspective on Healthier

Together and the session prompted lots of interesting and thought provoking questions from the

assembled audience. The speakers were also really good presenters.”

“The trainer/exam invigilator Bill was superb! He was positive, enthusiastic, engaging and a calming

influence over us all before we sat our exam. The way he conducted the last minute revision session

was superb and helpful. I would just like to pass this on with the hope he gets the feedback.”

“The e-learning portal was also a fantastic resource, it was well structured and engaging.

“I want to say a big thank you for taking the time to present at

the Chartered Institute of Procurement & Supply (CIPS) Study

Centre Event last week which I really appreciate. It was good for

centres to understand what having an apprentice can mean for a

business and also how some of them may be able to support you

with delivery.”

“I just wanted to say a big thank you to Sara Braidwood who has

been in to deliver an excellent presentation to our second year

Manchester Metropolitan University sandwich students today.”

“Once again a fantastic and thought

provoking session - well done!”

“Found the content and style really helpful

so well done on a great job!”

FSD LEADS MEETING

THE E-LEARNING PORTAL

PARTNERSHIP ENGAGEMENT

DIRECTOR DEVELOPMENT ON LINE VIDEOS

INFORMATICS DIRECTORS /CCIO NETWORK

“This is a great forum and I

really enjoyed the meeting. I

left early but enthused - rest

assured I was advancing the

informatics agenda when I

got back to my meeting in

Salford.”

Promote and recruit to 2nd cohort for the Future Leaders Programme

Explore the feasibility of an accredited academic qualifications for the Future Leaders Programme

Minimum of 36 delegates recruited to the programme

Offer of an academic qualification to support the programme

Jan-16

Mar-16

To establish a funded apprentice programme in the three regions.

Successful funding bid to the Skills Funding Agency

Recruitment of 12 apprentices in each region

Jan-16

Sep-16

Introduce new accreditation standards for Towards Excellence accreditation programme incorporating Future-Focused Finance

Completed assessments utilising the new process and guidance

Oct-15

Establish and recruit to the experienced professional development programme

Min 3 finance delegates recruited to the programme

Jul-15

Establish a cross-sector secondment pilot

Min of 5 recruited to the programme

Mar-16

To facilitate full engagement with Future-Focused Finance across the North West

Evidence of North West participation in FFF work streams

Track number of North West Value Makers

Track number of North West Finance Educators

Tracked via the Towards Excellence accreditation

Mar-16

To broaden the use of social media to engage widely across the Network

5% increase in Twitter followers

Launch E-Newsletter

Mar-16

Jul-15

To raise the profile of the Student Support Network

To establish Student support leads in 50% of Organisations

To facilitate 10 events per year

Sep-15

Mar-16

Objective Success Criteria Achieved by


22 23


Explore the feasibility of an accredited academic qualifications for the Future Leaders Programme



Jan-16

Mar-16

To establish a funded apprentice programme in the three regions.

Establishment of a pilot programme



Sep-15

Jan-16

Sep-16

Further development of the Excellence in Informatics accreditation scheme, to include the launch of Intermediate and Advanced level, in the next 18 months

50 % increase in accredited organisations

Intermediate and Advanced levels launched

Mar-15

Sep-16


Min 3 informatics delegates recruited to the programme

Jul-15

Introduction of Health Data Scientist Masters modules with The University of Manchester

Track number of North West participants on the programme

Oct-15

Introduce an advanced level Statistical Analysis and Report Writing courses

Courses run and uptake monitored Oct-15

Development of work placements with University Master’s students

Record of the number of placements offered within North West organisations

Oct-15

ISD to apply to become a federation member of FED IP

Application accepted

Link membership to the Excellence in Informatics accreditation scheme

Mar-16

Mar-16



Launch E-Newsletter

Mar-16

Jul-15

To strengthen engagement with the CCIO network

5% increase in attendance at events

10% increase in attendance at the Connect conference

Mar-16

Sep-15


Explore the feasibility of an accredited academic qualifications for Future Leaders Programme



Jan-16

Mar-16

Establishment of a funded apprentice programme for procurement


Development of a CIPS apprenticeship programme


Jan-16

Sep-16

Sep-16


Min 3 procurement delegates recruited to the programme

Jul-15



Launch E-Newsletter

Mar-16

Jul-15

To continue to roll out the Towards Procurement Excellence accreditation programme.

Complete assessments utilising the National Standards:

14 level one accredited organisations

4 level two accredited organisations

Mar-16

To continue to establish and deliver specific PSD Network learning events

Delivery of 8 dedicated events Mar-16

To work closely with HCSA and CIPS to develop the procurement profession

To establish a forum with HCSA, CIPS & NWPD to develop a strategy for the development of the procurement profession

Dec-15

Objective ObjectiveSuccess Criteria Success CriteriaAchieved by Achieved by

@FSDNorthwestwww.fsdnetwork.com

@ISDNorthwestwww.isdnetwork.co.uk

@PSDNorthwestwww.psdnetwork.co.uk

Noth West Skills Development Network I Ground Floor I Block 9

Halton General Hospital I Hospital Way I Runcorn I WA7 2DA

01928 753 500 [email protected]

Developing Today to Influence TomorrowTo provide a robust infrastructure to effectively support the continuous development of Finance, Informatics and Procurement staff across the North West in line with the NHS Constitution’s pledge to provide all staff with the right skills and professional development to facilitate the delivery of excellent patient care.

Finance, Informatics & Procurement Skills Development by the NHS for the NHS

The North West Skills Development Network ANNUAL REPORT · Influencing & Negotiation Skills •...

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