How to increase sales

thanks to IT solutions?

Full focus on customers is currently even more important

than ever before. After all, it is the customer who chooses

the product.

Focus on customers

It is, therefore, worth using innovative solutions that help

discover customers’ needs and address appropriate

products to them.

See an overview of the most important solutions

based on mobile and cloud technologies that

improve the management of customer relations

and impact the effectiveness of sales

departments.

IT solutions for the sales sector

Success Factors

#1

Success Factors

Success Factors supports the determination and fulfilment of salespeople's goals.

Employees’ commitment can be measured through the level of fulfilment of goals, so

the evaluation of results of their work is clear and objective.

The resulting promotion culture also influences employees’ motivation and loyalty.

Thus, SF helps to retain the most highly skilled people.

Success Factors

SF supports recruitment and training processes and makes it possible to create an

internal communication platform, which promotes free exchange of information and

experiences between employees.

The simplification and automation of HR processes leads also to better employee

productivity.

#2

SAP CRM

SAP CRM

SAP CRM software will allow you to treat each customer individually. It will help you

collect information about your co-operation with customers so far and the

preferences of individual persons and companies.

If you get to know your customers well, you will be able to offer them exactly what

they expect without losing time on analysing their needs in each case.

SAP CRM

CRM will allow you to organise the work of the sales department and the customer

service section in an easy manner. Thanks to the cohesive customer contact system,

each of your employees will know whom, when and how he should serve.

Apart from that, SAP CRM solutions operate in the cloud, so the data of your

company and its customers will always be safe.

#3

C4C

C4C

C4C influences the entire sales process – from the first contact with the customer,

becoming familiar with his needs, the building of the after-sales relationship, to the

encouragement of customers to express their opinions via social media.

Thus, it supports the work of all departments and teams that are in direct contact

with the customer: sales, servicing (after-sales service) and marketing.

Thanks to the automation of management of contacts and relations with customers

and the possibility of grouping customers according to their common characteristics,

sales processes are carried out more effectively. C4C provides full access to

information about customers, making it easier to address a personalised offer to

them. Helps to maintain long-term relations with customers via different channels.

C4C

#4

SAP FIORI

SAP FIORI

SAP Fiori is an application where the user and his experience are the most important.

It helps to make most frequently used SAP functionalities available via web browser

on mobile and stationary devices. Navigation in SAP Fiori is very intuitive. The

simplification and automation of processes contributes to better productivity and

engagement of users.

What all of these solutions have in common is the use of

modern ways of generating customer engagement, including

mobile technologies, user-friendliness and rich cloud

functionalities.

The use of these tools guarantees sales successes and

satisfactory relations with customers.

What do these solutions have in common?

More information:

www.hicron.com