How to handle negativity on social communities
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Social Media has made brands more accessible and reachable by consumers. Hence, the trend is starting to rise where consumers are openly voicing their reviews on Online Platform. Brands are facing a difficult task to manage these comments and complaints. But this is also an opportunity to engage and create more brand loyalty.
Transcript of How to handle negativity on social communities
How to handle negativity on Online Communities?
How to handle negativity on Online Communities?
Social Media is all about conversations
Positive and Negative
Social Media
Social Media
Social Media is all about conversations
Positive and Negative
Social Media
Positive conversations are always welcomed
Social Media is all about conversations
Positive and Negative
Social Media
Positive conversations are always welcomed
Social Media is all about conversations
Positive and Negative
Negative conversations are like a nightmare
Positive conversations are always welcomed
Negative conversations are like a nightmare
How to handle Negative conversation?
Social Media
Positive conversations are always welcomed
Social Media is all about conversations
Positive and Negative
Negative conversations are like a nightmare
How to handle Negative conversation?
Never ignore or delete Negative
Feedback
Never ignore or delete Negative
Feedback
This can only lead to worsen the situation .
This will give an impression about how much you value your customer and their
feedback
This can only lead to worsen the
situation .
Never ignore or delete Negative Feedback
Never ignore or delete Negative
Feedback
This can only lead to worsen the situation .
This will give an impression about
how much you value your customer and
their feedback
Negative feedbacks need quick and prompt reply. Never delay in replying. Delay in reply can be taken as your laid
back attitude towards your customers
Promptly Acknowledge the Feedback
Promptly Acknowledge the Feedback
Negative feedbacks need quick and prompt reply. Never delay in replying. Delay in reply can be taken as your laid
back attitude towards your customers
Take the Conversation
Offline
Your first response should be public.
Then you can take it forward as a private conversation. Send them message on email.
This will also give a personal touch.
Take the Conversation
OfflineTake the Conversation
Offline
Your first response should be public.
Then you can take it forward as a private conversation. Send them message on email.
This will also give a personal touch.
Appreciate the Feedback
Always appreciate the feedback. Make them feel that their feedback has helped you in becoming better.
Appreciate the Feedback
Always appreciate the feedback. Make them feel that their feedback has helped you in
becoming better.
Create positivity through excellent customer experience
Create positivity through excellent customer experience
Change the negative conversation to the positive one through customer service.
Create positivity through excellent customer experience
Change the negative conversation to the positive one through customer service.
Provide them best of customer service which help you in getting the positive words about the business.
Create positivity through excellent customer experience
Change the negative conversation to the positive one through customer service.
Provide them best of customer service which help you in getting the positive words
about the business.
Stay connected to the customer, until they are satisfied with the result.
Keep track of all the developments happening
on the issue.
Keep track of all the developments happening on the
issue.
Stay connected to the customer, until they are satisfied with the
result.
Social Media Monitoring Platform Visit : www.simplify360.com for FREE Demo
If you make customers unhappy in the physical
world,
they might each tell 6 friends.
If you make customers unhappy on the Internet,
they can each tell 6,000 friends.
- JEFF BEZOS
Social Media Monitoring Platform Visit : www.simplify360.com for FREE Demo
If you make customers unhappy in the physical world,
they might each tell 6 friends.
If you make customers unhappy on the Internet,
they can each tell 6,000 friends.
- JEFF BEZOS
