How to deal with Unannounced BRC Audits
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Transcript of How to deal with Unannounced BRC Audits
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Get Ready for Unannounced Audits with Q-Pulse
Jim FlynnGlobal Business Manager
Food and Drink
Linkedin.com/company/gael-ltd @GaelQuality
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• Introduction• Background• Root Problem• What’s Required• What This Means• Industry Maturity• Benefits• Q&A
Agenda
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• Glasgow based solutions Co.• 100 Staff• Est. 21 yrs• 2500 customers in 70 Countries• Roots in Quality Management• 250+ Food, Drink & Packaging Customers• BRC Business Services Partner• Goal – To improve quality and food safety
in the UK food sector through smart tools and relevant expertise
About Gael Ltd
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Some Customers
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How Prepared Are You?
50% + may NOT be well Prepared
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The Driving Force
Horsemeat broke the Camel’s Back!
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"We need to work better with Industry to share information and ideas and potential hazards and problems in the supply chain" 7th March 2013
"We need to understand the systems businesses have in place and the safety and quality controls in place, so we can protect the consumer"
Catherine Brown – Chief Executive - FSA
The Mood
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"We will work with the FSA and food businesses to learn lessons and to make any changes that are needed to restore and maintain consumer confidence in the food chain."
“A Spokeswoman”DEFRA
The Mood
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• Quality and Safety the focus• Shared Challenge:
– “Prove to the public that they can Trust the Systems ‘that put food on their plates.’”
Prof. Chris ElliotFSA Britain Supply Chain Review
The Fall Out
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What is The Big Issue
This Will Come Through Unannounced Audits
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What Problems?
• Key Staff on Holiday• Reliance on One Person• Actually DOING what is
Documented• Being Compliant and Efficient
People Don’t Like Surprises (not this kind anyway)
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Industry Views
• The Time Limit "I think an unannounced audit should be 1 hour maximum to minimise disruption“
• The Right Thing "I would prefer unannounced audits as it helps to be alert at all times“
• The Scout “Everyone is briefed and knows what to do when the Auditor Alarm is sounded”
• The Prepared "The answer here is plain and simple. Run your business like you are always prepared for an audit“
• The Embedded "effective FSMS can only be found on the factory floor and not in a well indexed manual."
Which Approach Do You Think Works?
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What is the Root Problem?
This makes compliance Hard Work and Prone to Non Conformance
Up to 75% of Food and Drink Business operate a Manual or Paper Based FSQMS
75%
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What’s Required?
Plan, Do, check Act must be Applied to All Disciplines – Its About Operational Safety and Quality
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What This Means
• Check• Act
• Do• Plan
- Documents- Policies- Procedures- Plans- Information
- Training - Adoption- Courses- Records- Evaluations
- Audit / Review - Assessment - Monitoring - Maintenance - Calibration
- Corrective Actions- Preventive Actions- Non conformances- Root Cause Analysis- Learning / Improving
Success Requires an Integrated and Iterative Approach to All Operations
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CA/PA Automation is Key
CA/PA Processes are NOT THE END but the START or a NEW IMPROVEMENT CYCLE
Plan
• Documents• Procedures
Do
• Training• Adoption
Check
• Audit• Assessment
Act
• Preventive Action• Corrective Action
Analyse
Specify
Implement
Approve
Improve
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A Systems Approach
All Parts of the Business Are Involved – NOT JUST QUALITY!
Plan
• Documents• Procedures
Do
• Training• Adoption
Check
• Audit• Assessment
Act
• Preventive Action• Corrective Action
Procurement• Supplier Selection, Contract Negotiation, Renewals / Negotiation
Production• Production Schedule, Start Up Procedures, Performance Monitoring
Quality• Supplier Approval, Quality Plans, Quality Monitoring
Technical• NPD, Product Specification, Production Process
Sales• Customer Expectation, Customer Liaison, Contractual Agreement
Engineering• Maintenance, Repair, Performance
Health & Safety• Training, Procedures, Equipment
Hygiene• Training, Performance
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It’s About Improvement
Improvement is about the Management Process and How Well it’s Executed and Monitored!
Standards
Change
Waste / HarmLoss of Control
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StrategyTime
Money
Tools
Environment
Culture
Product Safety& Quality
Time, Money and Tools are Directly Related to Culture and Environment and Product Safety
It’s About Commitment
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Senior Management Commitment Requires Major Engagement
Leadership Strategic Plan Operational Plan
Time
• Planning• Review• Ownership• Engagement
Money• Resources• Equipment• Information
Tools• Technology• Software• Training
Environment
• Proactive• Reporting• Sharing• Learning
Culture• Teamwork• Collaboration• Improvement
It’s About Engagement
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Purchasing Director
Manager
Production Director
Manager
Supervisor
Quality Director
Manager
Supervisor
Technical Director
Manager
Managing Director / CEOESCALATION
It’s About Embedding
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One System, One Approach
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Not Everyone is Ready
Risk
SMS
IMS
QMS
RISK MATURITY
Senior Management Commitment Requires Major Engagement
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Rewarded Risk Tool
The Deloitte Risk Diagnostic Tool
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Where To Focus?
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Inaction is False Economy
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Coping With Unannounced Audits
Systems Modernisation
Embedding in Business
Integration
Efficiency and Effectiveness
Act Now
Summary
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Get Ready for Unannounced Audits with Q-Pulse
Any Questions?
W: www.GaelQuality.com
T: 01355 593400
Linkedin.com/company/gael-ltd @GaelQuality
Thanks For Listening