HOW TO BEHAVE AS CORPORATES

Introducing yourself

Introducing others

HANDSHAKES

EXCHANGE OF CARDS

FORMAL COMMUNICATION

Formal Communication is written, oral or graphic communication which

follows a line of Authority & Accountability.

FLOW OF FORMAL COMMUNICATION

DOWNWARD COMMUNICATION

• It is used by administrative office managers to

1. Keep their subordinates informed.2. Give them job-related instructions.3. Provide subordinates with feedback

regarding their job performance.

UPWARD COMMUNICATION• Social gatherings• Publications (newsletters)• Meetings• Performance appraisals• Attitude surveys• Suggestion systems• “True” open-door policy

HORIZONTAL COMMUNICATION

Takes place between individuals of equal hierarchical rank and is more informal than either downward or upward communication

DIAGONAL COMMUNICATION

• Diagonal communication cuts across different functions and level in an organization.

• Diagonal communication occurs between officers who are at different levels of authority and who serve under different commands.

• This type of communication is common in tactical situations which require the quick transfer of information or advice.

• Diagonal communication is mostly verbal.

INFORMAL COMMUNICATION

MEANING• Informal communication refers to

interchange of TOOLKIT-5 information unofficially. This communication is based on informal relations (like friendship, membership of the same club, the same place of birth, etc.) and, therefore, is free from all the organisational formalities.

MODES OF INFORMAL COMMUNICATION

AJB

D H I

K

FGE

C

Gossip•

A

C

D

F

J

IB

ClusterA

JB

D H I

K

F

GE

C

GossipA

F B D

J

HCE

K

G I

X

Probability

Y

D

C

B

A

Chain

GRAPEWINE• To hear something through the

grapevine is to learn of something informally and unofficially by means of gossip and rumor.

ADVANTAGES

(1) Fast and Effective Communication:(2) Free Environment:(3) Better Human Relations:(4) Easy Solution of the Difficult Problems:(5) Satisfying the Social Needs of the Workers:

LIMITATIONS

(1) Non systematic Communication:(2) Unreliable Information:

What's our group name ?

Chacha ban gya GENTLEMAN

Accountability

IT STARTS WITH YOU

Accountable Leader• Leader understands his employees

problems ,issues and takes an initiative to help them sort out

• The driving force behind problem solving thinking

• Assessing the pro/cons of a decision made

• Being accountable is not an easy job

You think its easy !

Accountable Team Player• In a team, a player never

waits for a leader

• Is committed to deliver the best all the time

• Complete involvement and dedication

• Knows his job and works with minimum supervision

THANK YOU

:-NIKITA BHATKAR