How to be a good BPO employeeHow to be a good BPO employee

BPO or the Business Process OutsourcingBusiness Process Outsourcing the ever rising sector of employment for last 2 decades in South East Asia especially in developing

countries like China India and Philippines is becoming a revolving door for the job hunters It is said that the sector has a nick name revolving

door because more it is in taking people every month more it is losing people The reason behind the scenario is many employees cannot meet

the demand of skill required for the sector and many others enriched with their several professional skills professional skills cannot absorb the environmental

demands There exists a surrounding misunderstanding among the job hunters regarding the work culture in BPO sector

Let us discuss regarding the common factors of work culture in BPO voice processBPO voice process BPO non-voice processBPO non-voice process BPO off-shoreBPO off-shore or on-shore process

and other associated faculties of the sector It would obviously reduce the number of drop-ins and drop-outs simultaneously if both the

employers and employees could look after these factors with an improving concentration It would also make several individual developments in

professional career for those who are willing to gain a successful career in BPOcareer in BPO

1 Skill1 Skill

Technical SkillTechnical Skill An ideal BPO worker should be well groomed with the technical skill parameters of requirement The sector does not demand a

huge degree or conventional education parameter like other sectors The core IT units want some specific qualifications on Computer Science

but the average sector only expects one need to be well conversant and a good command over basic computer skills (preferable MS-OfficeMS-Office amp

Internet)

Communication SkillCommunication Skill That has to be enough adequate when you are working in a team appearing on internal meets and also when

communicating foreign clientsforeign clients Enormous temperament and cool brain is expected in every minute of time every time you talk every time you

chat or write A minimum flaw could lead a major penalty or drawback to the organization

Ability to adopt learn amp produce quicklyAbility to adopt learn amp produce quickly One has to be a good learner The sector demands you would adopt things very quickly theoretical and

practical both environmental and subjective You have to learn the projectrsquos theme very quickly so that you could start producing good numbers

from the very beginning Never escape a self-development programself-development program or training schedule organized by your employer

Ability to improvisationAbility to improvisation The project changes along with some other versatile factors It is not a stationery thing that your Team leaderTeam leader or projectproject

managermanager will stick up into a single project for ever and with that single expertise you will continue to work on You have to have a good

improvisation power to switch over to newly assigned project and show the similar or even better expertise

2Life Style2Life Style

Ability to work in different shiftsAbility to work in different shifts The ideal character for BPO employee is that he has to be open for all the shifts to work BPO works are based

on different International time zones like 4 time Zonestime Zonesfrom Australia 4 time zones from US amp Canada 4 time Zones from UK and Europe Client

from his time zone would require services on his prescribed time and if you are assigned to his service you have to attend regularly on the same

time may be that a very early morning or whole night or ending up at midnight

Ability to work for Ability to work for extra hoursextra hours You need to stretch till your dayrsquos bpo assignmentbpo assignment is not over Sometimes according to some extra requirement

you have to work for some extra hours The shift may linger even for a good long time but to maintain your service quality you have to keep your

full dedication to workdedication to work and activity continued till the end

Home

search

Facebook

Twitter

Google plus

Linkedin

Blogspot

Physical fitnessPhysical fitness This includes your food habit drinks habit addictionsaddictions personal hazards time you keep for exercise sports or personal activities

The fitness is required for long duration stressful workload everyday and that way you have to plan everything as I mentioned before What to

eat drink enjoy when and how much Also if you think this is a fact that addiction over stress continuous seating lead to many physical

problems

Mental fitnessMental fitness The same as it goes before The stressful schedule the challenging daily operationsdaily operations and the target of sales - everything leads to

mental disturbances behavioral and characteristic changes To avoid stress a person gets more addicted to alcohol tobacco and other abuses

uncertain relationship family avoiding and gets involved into different activities not supported by society

HangoutsHangouts A weekend party with partner disco or drinks party much cash flow and much enjoying consumerismconsumerism show-off activities cyber-world

and like ndash these are the practical example how BPO employees enjoy their leisure You have to well off to your balance especially from the

association and addiction for own improvement Making money from a sector does not mean bring hazards to you

Let us discuss regarding the common factors of work culture in BPO voice processBPO voice process BPO non-voice processBPO non-voice process BPO off-shoreBPO off-shore or on-shore process

and other associated faculties of the sector It would obviously reduce the number of drop-ins and drop-outs simultaneously if both the

employers and employees could look after these factors with an improving concentration It would also make several individual developments in

professional career for those who are willing to gain a successful career in BPOcareer in BPO

An ideal BPO worker must be

1 Disciplined 1 Disciplined to

a maintain his office regulations

b maintain his project regulations

c not complaining to every pros and cones

d maintain hierarchy

2 Focused 2 Focused to

athe interim of his project

b liable to the company

c dependable to project manager

d Get appreciation from client

3 Performing 3 Performing with

a best of his quality

b calculating time

c increasing skill

4 Regular 4 Regular to

a his work

b not making excuses being absent

(remember BPO does not offer numerous leaves and festive holidays like other sectors)

amp amp 5 5 Should be an Ideal Team manIdeal Team man

a within his team and the extended team

b co-operative to colleagues

c attentive to seniors and

d helpful to juniors

Business Process Outsourcing CompaniesBusiness Process Outsourcing Companies offer high perks high incentives and so many other benefits against minimum qualification criteriaqualification criteria At

a very tender age people gets into this sector earns good money and that creates a sure over confidence to individuals People suffer from

attitude problem Be aware of that and try to avoid possible measures

In some cases people tried in many sectors gets tired of his efforts with failure and joins BPO as the last resort They sometime face an

absorption problem They carry a fake conception about the sector that there is no education knowledge or skill required to work in BPO

Actually they cannot continue with the sector demands with respect and gets themselves isolated

On a fair view I tried to discuss many obvious characteristics of BPO sector and its employees relevant to my experience Hope this article will

bring some good effect to my colleagues throughout the World considering entire BPO sector as my extended family

BlogsBlogs CareersCareers NewsNews SitemapSitemap

Copyright copy Copyright copy Tenet Systems Pvt LtdTenet Systems Pvt LtdDesign amp Development By Design amp Development By

Why you choose lsquoTenet Systemsrsquo as your BPO vendor

Contact us