How the norwegian red cross built a video tutoring solution with web rtc
Transcript of How the norwegian red cross built a video tutoring solution with web rtc
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How the Norwegian Red Cross built a video tutoring solution with WebRTC
Svein Y. Willassen, ph.dCTO, appear.in
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Norwegian Red CrossTelenor Blue
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● Norwegian wing of Red Cross
● Head office in Oslo
● 133k members
● Largely based on volunteers
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● Tutoring service established in Oslo in 1992
● Aimed at children of immigrants
● Base in Red Cross offices in central Oslo.
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Why a digital version?Telenor Blue
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● Can only reach local area with physical service
● Same needs exist elsewhere
● Digitalization has come far in Norway, should be possible to reach intended target audience
● “First movers advantage” desirable
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Previous digital tutoring service attemptTelenor Blue
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● Based on MSN Messenger
● Staffed with the same staff as the offline service
● Web based solution established contact between the tutor and the pupil.
● Lack of real connection between the web based service and MSN createdchallenges
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Opportunity: WebRTCTelenor Blue
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● WebRTC support in Chrome and Firefox
● Possible to realize entirely web based
● Avoids weaknesses with MSN based solution
● Q: Is the technology mature enough?
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User testingTelenor Blue
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Learnings from user testingTelenor Blue
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● Some issues with video conferencing vs physical presence, however not seen as blockers
● WebRTC provides for easier setup, seen as a large pre compared to previous attempt with proprietary video conferencing setup
● No issues with the underlying tech uncovered in the test.
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ImplementationTelenor Blue
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● Special purpose queueing system connects tutors and pupils
● When tutor and pupil is connected, forwards them to special purpose appear.in room, using WebRTC to realise conferencing directly between pupil and tutor.
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How it worksTelenor Blue
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● The opening hours of the service is displayed on the front page
● During opening hours, pupils can register themselves for tutoring in one or several subjects. They do not have to register accounts on the service.
● Tutors must register / login and select which subjects they would like to tutor in.
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Experiences with the current serviceTelenor Blue
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● Lack of support on IE / Safari is an issue
● Very few additional technical issues
● Many pupils write a lot of chat messages. Tutors (a different generation) is not used to this communication form. Tutors will need experience to get this to work smoothly.
● Pupils accessing the online service do not come from the same demographic as the physical service
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Future directionTelenor Blue
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● Red Cross would like to see development towards national tutoring service.
● Possible development towards general pupil-tutor service
● Using WebRTC for tutoring in online education seems like an obvious opportunity