Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers
How Firms Define and Measure Quality
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Transcript of How Firms Define and Measure Quality
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How firms define and measure qualityTamimi, Nabil; Sebastianelli, RoseProduction and Inventory Management Journal; Third Quarter 1996; 37, 3; ABI/INFORM Globalpg. 34
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.