accelerate your ambition

What our clients are saying about Contact Centre-as-a-Service

Supporting better banking at Virgin Money

Virgin Money is on a mission to make banking better by delivering customer-focused innovation and exceptional levels of service. Its contact centres – and its national store network – are powered by Contact Centre-as-a-Service, creating a highly scalable customer management system that can flex in line with business growth and changing customer demand.

Virgin Money, innovative UK bank focused on giving customers a better deal.

“ “Contact Centre as a Service provides us with a state- of-the-art solution to support us in our quest to deliver better banking and excellent customer service. Delivered via the cloud, it gives us flexibility and scalability as we grow our business and the ability to introduce new functionality when we need it – secure in the knowledge that we will pay only for the technology we use.

Brian BrodieSales & Marketing Director, Virgin Money

Flexibility and customer focus for

TransUnion

Contact Centre-as-a-Service has given TransUnion both operational flexibility and customer focus. It has replaced a legacy technology infrastructure that would have been expensive, if not impossible, to upgrade.

TransUnion, market leading credit bureau and related financial information services provider.

“ “The capital investment required to make this change on our own would have been challenging. With Dimension Data, we have achieved it with almost no capital investment and no ongoing fixed asset cost. Better yet, we now have a state-of- the-art contact centre infrastructure and the reassurance that it will remain state-of-the- art. We have future- proofed our business for the benefit of our customers.

Elize AdamsGroup Operations Executive, TransUnion

Powering sales forHollard

Contact Centre-as-a-Service has given TransUnion both operational flexibility and customer focus. It has replaced a legacy technology infrastructure that would have been expensive, if not impossible, to upgrade.

Hollard, South Arica’s largest independent insurance group.

“ “Dimension Data has delivered a fast track to enhanced sales performance, dramatically lowered our costs, and allowed us to achieve considerable business change without commercial risk.

Albie AucampHead of Sales, Hollard

Innovation and Growth forMerchants

Contact Centre-as-a-Service is the foundation for Merchants’ client operations across more than 2,000 contact centre seats, giving this successful outsourcer the ability to scale its operation in-line with client demand for seats and functionality. Since its implementation, Merchants has achieved a 45% reduction in client IT delivery costs and a 15% margin uplift.

Merchants, pioneering outsourced customer management and business process outsourcing (BPO) services provider to a global client base.

“ “We are now in the enviable position of being able to offer technological innovation to our clients, without having to make speculative investments in functionality our clients may or may not adopt. In a nutshell, we have achieved competitive advantage without business risk.

George Todd Managing Executive, Merchants, Middle East & Africa

Commercial Flexibility forTSYS Managed Services (TMS)

Outsourced service provider, TMS, has established a state-of-the-art contact centre in Milton Keynes, UK, in support of ambitious plans to grow its business among continental Europe’s demanding financial services businesses. The 300-seat centre is powered by Contact Centre-as-a-Service and allows TMS to deliver the innovative services and flexible pricing models today’s clients demand.

TSYS Managed Services, global service provider to the world’s financial service industry.

“ “We now have the technology, resources, and infrastructure to pursue our European growth strategy with a sustainable business model that allows us to be customer responsive and commercially flexible.

David FiggatGroup Executive, TSYS Managed Services

Copyright © 2014 Dimension Data  

Find out how Contact Centre-as-a-Service can secure your customer management future

info.CCaaS@dimensiondata.com

For more information, visit: www.dimensiondata.com/CCaaS