Housing Providers : Measuring Their Impact - More Questions Than Answers -
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Housing Providers : Measuring Their Impact - More Questions Than Answers - Larry Gold Finance Director (Curious Sceptic) Trafford Housing Trust June 2012
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Housing Providers : Measuring Their Impact - More Questions Than Answers -. Larry Gold Finance Director (Curious Sceptic) Trafford Housing Trust June 2012. CONTEXT THT: STATISTICS. LSVT / RSL / RP Charity Company Ltd by Guarantee. TMBC Stock Transfer. 2005. Turnover£45m Homes9,000 - PowerPoint PPT Presentation
Transcript of Housing Providers : Measuring Their Impact - More Questions Than Answers -
Housing Providers : Measuring Their Impact
- More Questions Than Answers -Larry GoldFinance Director (Curious Sceptic)Trafford Housing TrustJune 2012
CONTEXTTHT: STATISTICS
TMBC Stock Transfer
LSVT / RSL / RPCharity
Company Ltd by Guarantee
Turnover £45m
Homes9,000
Staff 350
Loans£145m
Assets£1bn
Customers14,500
A: Err…. Why??
CONTEXTTHT: THE INTERNAL DEBATE
FD
Q: Do we need impact assessment?
CONTEXTTHT: THE INTERNAL DEBATE
The Accountants:
Like DislikeRulesClarityPrecisionObjectivityQuantitative
TechniquesEmpirical Evidence
Fluffy Talk
Grey Areas
Subjectivity
Ambiguity
Qualitative
WHY THT IS INTERESTED IN MEASURING IMPACTWhy now?
Community Panels
c.£750k investment p.a.(30 yrs = >£22m)
Social Enterprises
CleanStart: c.£50k pa lossFurniture: Recycling: £? pa lossInvestment Capacity
c.£22m available
Regulation
Focus on VfM
Are we doing all we can with what we have?
FD View: Deliver overall ROI 7%CEO View: We have choices \ We need new Decision Tools
£22m Investment... - Property Development- Business Ventures- Community Investment- Other
WHY THT IS INTERESTED IN MEASURING IMPACT
“Share your scepticism ….. Absorb the enthusiasm!”
FD: From Sceptic to Curious Sceptic
CEO: From Believer to Evangelist
A: Err…. Probably!Q: Do we need impact assessment?
WHY THT IS INTERESTED IN MEASURING IMPACT
WHY THE SECTOR SHOULD BE INTERESTED IN MEASURING IMPACT
Strategic Imperative – A sound strategy in the absence of
knowledge?
Regulation – Regulation >> Opportunity >> Diversity
>>> RISK– Requirement to demonstrate VfM
Austerity & Choice – More choice with Same / Reducing resources
Pay By Results – The New Way
Funding & Investment – Compete / Attract / Assure / Retain
Customers – Compete / Attract / Assure / Retain
Sector Reputation – Opportunity to Improve
Responsibility – We have a Responsibility to ‘Tell The Story’
and be open to scrutiny
WHY THE SECTOR SHOULD BE INTERESTED IN MEASURING IMPACT
VALUE OF A COMMON APPROACH / LANGUAGE
Forecast SROISingle Project
Project OptimisationQ: Go / No-Go?
Internal
Forecast SROIMulti Project
Q: Which is the best investment?
Internal
Evaluation SROISingle Project
Q: What degree ofsuccess?
Internal
Evaluation SROIWhole Business
Q: How valuable isthis business?
External
Annual Indexof
Social Value
Daily Indexof
Social Value
VALUE OF A COMMON APPROACH / LANGUAGE
Efficiency– Collective understanding– Synergy– No need to ‘reinvent the wheel’– Provides short cuts in debate
Decision Making – Create debate / challenge– Assists funders / investors in making
decisions– Allows those less involved / informed to
participate in decision making
Responsibility– Meets values of openness / transparency
WHO ARE THE KEY AUDIENCES?
FUNDER
S
ORGANISATION
STAKEHOLDERS
BanksInstitutionsCommissioners? Donors
Board/ / TrusteesManagersStaff? Volunteers
Tenants / Residents CustomersPartners
Beneficiaries RegulatorsFor the sector as a whole (CIH / NHF) - Government
(local / central), large Investment Institutions and the Media are key
It’s all about influencing
Indirect Beneficiaries?
QUESTIONS / CHALLENGES FOR THE SCEPTIC
Ambition– Are we being too ambitious – aim high…– Is it possible to develop a simple, robust,
accessible, lite approach?– How long will this take?
Funders are not ‘fluffy’ – How much stall will funders really put by the
non-financials?
Communication – How do I sell the message into the business?– How do we sell the message to the external
audiences?
Competing Views– How do we reconcile the many approaches
being developed?– How will we regulate our approach?
Choices – Will the benefits outweigh the costs involved
in measuring / reporting?– Would my time be better spent on other
things?
QUESTIONS / CHALLENGES FOR THE SCEPTIC
THE SCEPTIC’S JOURNEY
As always…It’s better to be at ‘the party’ shaping it, rather than having it thrust
upon us!
The sector is very interested
The common language / approach makes sense
What would it look like???
The key audiences - just about everyone!
And as for the sceptic….
QUESTIONS & ANSWERS
