Hotel Investment World Africa 2011 conference

8
BOOK NOW! online www.terrapinn.com/2011/hotelza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 Sponsors: Produced by: 2 workshops, 2 days Pre-conference workshop: 5 July 2011 Revenue management and distribution – the missing link Post-conference workshop: 8 July 2011 Structuring optimal management agreements www.terrapinn.com/2011/hotelza Speaker line up – more details page 3 Full conference programme pages 4 - 5 Workshops page 6 All booking offers & options back page Book before 15 April and save up to R5004! New sources of funding and finance Learn about new sources of funding in an era where traditional investors are holding back page 4>> What’s new for 2011? Real Estate! Real Estate! Real Estate! Make great property returns through hotels pages 4 - 5>> Penetrate the West and North African hotels markets Hear from investors, developers and owners who are actively involved in North and West Africa page 5>> Investment and strategy for operators, developers and investors 5 - 8 July 2011, The One & Only Hotel, Cape Town, South Africa At your service. Jean-Louis Ekra President & Chairman of the Board African Export- Import Bank, Egypt Ashish Thakkar Managing Director Mara Group, Uganda Puneet Chhatwal Senior Vice President & CDO Rezidor Hotel Group, Belgium Hon Netumbo Nandi-Ndaitwah Minister Ministry of Environment & Tourism, Namibia Dr Kamel Abdallah CEO Rani Investment, United Arab Emirates Olusegun Runsewe Director General Nigeria Tourism Development Corporation, Nigeria Jorge Jover Director MITC Investimentos, Angola Vernon Page Managing Director ARM Hospitality and Retail Fund, Nigeria Goodie M. Ibru Chairman Capital Hotels, Nigeria Dr Maggie Kigozi Executive Director Uganda Investment Authority, Uganda Limited offer! Save up to R5004 per delegate ticket until 15 April 2011 Prices, packages and booking form on back page Hear from More highlights Page 3 >> Full programme Page 4 - 5 >>

Transcript of Hotel Investment World Africa 2011 conference

BOOK NOW! online www.terrapinn.com/2011/hotelza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903

Sponsors: Produced by:

2 workshops, 2 days

Pre-conference workshop: 5 July 2011 Revenue management and distribution

– the missing link

Post-conference workshop: 8 July 2011 Structuring optimal management

agreements

www.terrapinn.com/2011/hotelza

Speaker line up – more details page 3

Full conference programme pages 4 - 5

Workshops page 6

All booking offers & options back page

Book before 15 April and save up to R5004!

New sources of funding and financeLearn about new sources of funding in an era where traditional investors are holding back page 4>>

What’s new for 2011? Real Estate! Real Estate! Real Estate! Make great property returns through hotels pages 4 - 5>>

Penetrate the West and North African hotels marketsHear from investors, developers and owners who are actively involved in North and West Africa page 5>>

Investment and strategy for operators,

developers and investors

5 - 8 July 2011, The One & Only Hotel, Cape Town, South Africa

At yourservice.

Jean-Louis Ekra

President & Chairman of the Board

African Export-

Import Bank, Egypt

Ashish Thakkar

Managing DirectorMara Group,

Uganda

Puneet Chhatwal

Senior Vice President & CDO

Rezidor Hotel

Group, Belgium

Hon Netumbo

Nandi-Ndaitwah

MinisterMinistry of

Environment &

Tourism, Namibia

Dr Kamel Abdallah

CEORani Investment,

United Arab

Emirates

Olusegun Runsewe

Director GeneralNigeria Tourism

Development

Corporation, Nigeria

Jorge Jover

DirectorMITC

Investimentos,

Angola

Vernon Page

Managing DirectorARM Hospitality

and Retail Fund,

Nigeria

Goodie M. Ibru

Chairman Capital Hotels,

Nigeria

Dr Maggie Kigozi

Executive DirectorUganda

Investment

Authority, Uganda

Limited offer! Save up to R5004

per delegate ticket

until 15 April 2011

Prices, packages and booking form on back page

Hear from

More highlights Page 3 >>Full programme Page 4 - 5 >>

Who’s attending?

Hotel Managers /

Hotel Brands

Financiers

Hotel Owners

Property Managers /

Developers /Construction

Investment Banks

Government

Funds (institutional,

hospitality funds, property

funds)

Hospitality Consultants

& Legal

Hotel Investment World Africa 2011book early and save

Finding investment in the world’s last untapped hospitality market There is no doubt that the hospitality sector is rebounding in Africa!

African Hotels have caught the attention of banks, investors and financiers.

This is mainly due to the fact that they are recovering more money from loans backed by lodging than from debt secured by other types of commercial real estate.

Have you thought what this means for your hotel? Now is the time for you to be sourcing investment or finance for your hotel. Go to www.terrapinn.com/2011/hotelza to register to meet investors and financiers looking to provide capital for potentially profitable hotel projects in Africa.

Failing to attend this conference will see your competitors increasing their number of hotel rooms in the last lucrative hotel market in the world. You will not be able to expand to this market if you do not have capital for expansion.

Hotel Investment World Africa 2011 is the only conference that looks purely at investing in hotel real estate in Africa. It provides a platform where new hotel businesses can be explored; key partnerships can be formed and new investments and funding products discovered and showcased.

Attending Hotel Investment World Africa 2011 will show you:

How to develop a strong brand that you can manage profitably

How to develop mixed-use projects that ensure the best hotel revenue

How to increase return on real estate projects

How to acquire funds for either expanding or rejuvenating your projects

How to attract the big hotel chains to your region How to lend or take equity into projects that yield

big returns

This is the only African conference that caters exclusively for the needs of hotel owners and managers. It will bring you new opportunities and enable you to make profitable transactions, good returns and minimise your risks.

You cannot afford to miss this conference. Go to www.terrapinn.com/2011/hotelza to register today!

2

Samkelwa MadlabaneConference ManagerTerrapinn Limited

4-day Gold passSave R5004

if you book before 15 April

2011See back page

“Great

networking

opportunities

and interesting

topics”

Peter Haaber

CEOZleep Hotels

“An excellent

opportunity

to keep pace

with the

latest industry

developments

and network

with key

professionals”

Puneet Kanuga

Management ConsultantTRI Hospitality

Consulting

BOOK NOW! online www.terrapinn.com/2011/hotelza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903

Delegates gain knowledge from leading industry experts

www.terrapinn.com/2011/hotelza book early and save

You can’t afford to miss the 3rd

annual Hotel Investment World Africa

conference. Here are 7 reasons why you

need to be there!

The Pan African brand

Find out who (between domestic and inter-national brands) will be building a Pan African hotel brand.

Be the fi rst to get a preview of Africa’s

project showcase

Listen to hotel owners and managers with projects in all four corners of Africa.

Conventional just not cutting it?

Mixed-use developments are exploding. Realise the fi nancial benefi ts offered by mixed-use developments.

How will you conquer Africa?

Find right strategies to put in place for growing your market share in Africa and discover how your competitors plan to increase their room numbers.

FDI, government and hotels

Get intelligence into the policies that African government aim to implement as a means of attracting FDI into the hotels sector.

Network, Network, Network

This is the perfect opportunity for you to grow your network. Network with hotel managers and owners from all over Africa – not just South Africa.

Get the investment you need

Meet investors who are actively looking for viable projects to invest in.

3

use your brain

“In most African

cities, demand

for hotel

accommodation

outweighs supply

and our offering is

absent from most

markets in Africa.”

Thabiso Tlelai

CEOThe Don Group

“By building

new hotels

and renovating

rundown hotels,

we can help

catalyse the

growth process

in Africa”

Martin Rinck

President – Asia Pacifi cHilton

Worldwide

Your event contact is Brian Shabangu

+27 (0)11 463 [email protected]

Hear from global

experts from countries including

AngolaEgypt, Ghana

Malawi Morocco Namibia

Nigeria, South Africa, the

UAE, Uganda the United

Kingdom and Zimbabwe

The Terrapinn differenceTerrapinn events create exciting places to...

interact and grow knowledge meet and make contacts become inspired and re-energised.

7 REASONS

online www.terrapinn.com/2011/hotelza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW!

Hotel Investment World Africa 2011 has dug

deeper to bring you more operators:

Learn how you can minimise risk in your real estate portfolio and increase returns on your real estate projects.

Ben Nyaumwe

CEO I Auspex Property,

South Africa

An asset manager’s perspective on managing a hotel portfolio.

Frank Croston

Co-Founder I Hamilton Hotel

Partners, United Kingdom

Discover how you can successfully include retail, entertainment and accommodation into your hotel establishment.

Martin Kerns

CEO I EuroCape Holdings,

South Africa

Get the outlook on how real estate and hotels investment in Morocco will fair in the months to come.

Nawfal Bendefa

Managing Director I Actif Invest,

Morocco

Domestic vs. international brands: Who is suited to building a Pan-African brand?

Andrew McLachlan

Vice President: Business Development I Rezidor Hotel

Group, South Africa

Find out how operators plan to grow their brands and increase their hotel room numbers in Africa.

Amaechi Ndili

CEO I Golden Tulip West Africa,

South Africa

Discover how hotel operators aim to build value for the owner.

Dr Shingi Munyeza

Group CEO I African Sun Hotels,

Zimbabwe

A-list of industry experts

Day One Wednesday, 6th of July 2011

07:30 Registration and refreshments

08:30 Chairperson’s opening remarks

Trevor Ward, Managing Director, W-Hospitality, Nigeria

Big picture – real estate and hotels

08:45 Opening keynote: Hotel investment – the uplift that real estate

has been looking for

Hotel real estate performing better than other types of commercial real estate – for how long?The asset light operator model – is real estate too risky?Underserviced African hotel markets – is this the time to expand?The role of asset based loans from the private sector

Dr Kamel Abdallah, CEO Rani Investment, United Arab Emirates

09:15 Real estate panel: Should you be holding hotel assets in your

property portfolio?

Valuation benchmarks, occupancy rates, transaction activitiesProbing financing and funding optionsThe ideal partner for entry into the hotel space

Lukas van der Westhuizen, Head: Commercial and Business Development, Faircity Hotels, South Africa

Chaim Cohen, Executive Chairman Quantum Property Group Limited, South Africa

Ben Nyaumwe, CEO, Auspex Property, South Africa

Linda Erasmus, CEO,Fine & Country, South Africa

Martin Kerns, CEO,EuroCape Holdings, South Africa

Moderator:

Ahmer Naushad, Vice President – Hospitality Investments Rani Investment, United Arab Emirates

10:00 Keynote address: The outlook on real estate and hotel

investment

Demographic drivers for cross-sector investment Pipeline for hotel and real estate co-investment projectsReleasing capital from balance sheets – what’s next for operators?

Ashish Thakkar, Managing Director, Mara Group, Uganda

10:30 Morning refreshments and networking

Investment in Africa

11:00 Keynote address: Obtaining investment for your development

Investing – when equity holders will not tie their money downWhere to get the capital injection to pick up momentum?Special lenders focus: where is the next investor opportunity?

Jean-Louis Ekra, President & Chairman of the Board African Export-Import Bank, Egypt

11:30 Panel session: Opening up hotel investment to hedge funds,

private equity funds and real estate funds

Investing through a fund to avert market riskListing your fund to allow for an easy exit strategyEvaluating valuation and exit strategies

John Mandy, CEO, Namibian Stock Exchange, Namibia

Liston Meintjes, CEO Abercrombie Investment Management, South Africa

Nuno Galvao, Managing Director Albus Capital Holdings, United Kingdom

Moderator:

Frank Croston, Co-Founder Hamilton Hotel Partners, United Kingdom

12:15 Case study: Starting and developing a brand in Nigeria

Positioning and differentiation – developing brand appealLeveraging on strong investment inflows in Nigeria

Using an international technical partner within the Nigeria business environment Developing processes for speeding-up development

Olusegun Runsewe, Director General Nigeria Tourism Development Corporation, Nigeria

12:45 Hilton Worldwide welcoming remarks

13:00 Networking lunch – sponsored by:

14:30 Growing the PN Hotel brand in Angola

Leveraging on displacement of demandBuilding midscale hotels – giving quality to corporate travelersChallenges of building and operating in AngolaWhat does the pipeline look like?

Jorge Jover, Director, MITC Investimentos, Angola

15:00 Hotel investment revolutionised – more than just annuity

income

Taking the risk to operate the hotel yourselfHotels as SPV investments – how do they measure up? Mezzanine loans, B-notes, commercial mortgage-backed securities and real estate corporate debt in hotel investment

Vernon Page, Managing Director ARM Hospitality and Retail Fund, Nigeria

15:30 networking and afternoon refreshments

16:15 Key case study: Managing a hotel investment portfolio – an

investors perspective

A risky asset class – how risk is managed and avertedProfitable maintenance strategyOffering international quality standards through the Ghazala Charm Life Hotel and Spa brand

Dr Ibrahim Kamel, Chairman & Managing Director Kato Investment, Egypt

16:45 Asset Managers’ perspective: Encouraging equity players to

invest in hotels

The relevancy of HNWI in hotels investmentShowing pension funds the value of investing in hotels as an asset class How will the rebounding tourism market affect asset pricing?

Frank Croston, Co-Founder Hamilton Hotel Partners, United Kingdom

Project funding

17:15 Investment Q&A: Financiers understanding the uniqueness of

hotel investment

Understanding hotel supply and demand economics Uncertain RevPar and loan repayments – can something be done?Attractive loan recovery rates – motivating to lend more to the hotel sector?Long-term investment in hotels: the forecast

Godfrey Tapela, Investment Officer International Finance Corporation, South Africa

Donovan Chimhandamba, Head: Strategic Projects Fund National Empowerment Fund, South Africa

Jean-Louis Ekra, President & Chairman of the Board African Export-Import Bank, Egypt

Dr Maggie Kigozi, Executive Director Uganda Investment Authority, Uganda

Moderator:

Ahmer Naushad, Vice President – Hospitality Investments Rani Investment, United Arab Emirates

17:45 Chairperson’s closing remarks and end of day one

Hotel Investment World Africa 2011book early and save

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Day Two Thursday, 7th of July 2011

08:30 Chairperson’s opening remarks

Wayne Troughton, CEO, HTI Consulting, South Africa

The brand in Africa

09:00 Owners’ panel: What’s in a name?

Management fees – are they worth it?A finance structure that can accommodate current debtInvestors forcing owners to bring in an operator on board Criteria for selecting a hotel managerRepercussions of clauses – finding a good management agreement

Hebert Acquaye, President, Ghana Hotel Association, Ghana

Benson Jere, Managing Director, Imara Holdings, Malawi

Ernest Oji, Managing Director Beta Consortium Ltd, South Africa

Haddis Tilahun, CEO, United Africa Group, Namibia

Velupillai Kananathan, CEO, Imperial Group of Hotels, Uganda

Lukas van der Westhuizen, Head: Commercial and Business Development, Faircity Hotels, South Africa

Moderator:

Stan Garrun, Managing Director: South Africa, IPD, South Africa

09:45 Operators’ panel: Growing your brand in Africa

Operators taking equity – the role mezzanine funding can playThe expectation to build and operate – changing expectations Domestic versus international brands: who can develop a Pan-African brand?Managing multi partner relationships: where is the quality for the owner? Co-ventures and the brand

Dr Shingi Munyeza, Group CEO, African Sun Hotels, Zimbabwe

Dr Frederick Kasese, CEO, Regency Africa Hotels, Zimbabwe

Puneet Chhatwal, Senior Vice President & CDO Rezidor Hotel Group, Belgium

Samuel Nassimov, Managing Director Premier Hotel Group, South Africa

Moderator:

Andrew McLachlan, Vice President: Business Development, Rezidor Hotel Group, South Africa

10:30 Morning refreshments and networking

11:00 Things that keep you awake at night

Your chosen speakers will now offer you real time, spontaneous solutions and commentary on the issues that keep you awake at night. Bring your questions to this spontaneous discussion.

11:30 Case study: The Golden Tulip West African expansion program

Overview of hotel investment in west AfricaAccessing appropriately priced institutional capitalIncluding developers on the project early enough to speed up developmentHelping developers to understand global standards

Amaechi Ndili, CEO, Golden Tulip West Africa, Nigeria

Mixed-use developments

12:00 Q&A: Mixed-use developments – the next frontier

The synergy of mixed use developments: are multiple partners ideal? Spotting prime locations for mixed use developmentsIs this the future of real estate going forward? Supporting infrastructure – should you wait for government to build?

Eco-hotels in mixed-use developments: is there a market? Martin Kerns, CEO, EuroCape Holdings, South Africa

Bernard Forster, Vice-President: Asset Management IFA Hotels & Resorts, South Africa

Moderator:

Martin Jansen van Vuuren, Director Grant Thornton, South Africa

Growth strategies

12:30 Networking lunch

14:00 Ideal African growth strategy and opportunities for private

sector lending in the hotels space

Owners and franchising: loosing ones identity?Taking ownership of the project – debt vs. equityHow to structure optimal management agreementsShould you own as much as you can?Assuming the ideal partnerships – government, hotels or managers?

Goodie M. Ibru, Chairman, Capital Hotels, Nigeria

FDI and hotels

14:30 Government Q&A: Government taking a more active role in

attracting FDI for hotel investment

The ideal international market setting – investors looking for attractive emerging marketsHigh cost of borrowing capital – is this ideal going forward?Restructuring policies, legislation and institutional arrangements to attract FDI to the hotel spacePolicy and fiscal incentives

Hon Netumbo Nandi-Ndaitwah, Minister Ministry of Environment & Tourism, Namibia

Dr Bradah Maunganidze, Permanent Secretary Ministry of Tourism and Hospitality Industry, Zimbabwe

Moderator:

Thembi Kunene, Chief Quality Assurance Officer Tourism Grading Council, South Africa

15:00 Afternoon refreshments and networking

Project showcase

15:30 Case study: Morocco – Africa’s ‘hottest property market’ of the

decade

Reappearance of the investor and the visitor – what is next?Consolidating and acquiring hotel assets in Morocco

Nawfal Bendefa, Managing Director, Actif Invest, Morocco

16:00 Case study: Investing into Catalytic Resorts in Africa

Why invest in a Catalytic ResortWhat impact it has in the region? Positive aspects for international investors Models, feasibilities and returns

Andrew Thompson, Special Projects, eLan Group, South Africa

16:30 Case study: The Disneyland approach as a means of hotel

investment appreciation

Building Disneyland in MpumalangaIdeal partners for the proposed projectThe funding and finance structures of the projectOpportunities for developing hotels in Mpumalanga

Charles Ndabeni, CEO Mpumalanga Tourism and Parks Agency, South Africa

17:00 Chairperson’s closing remarks and end of conference

www.terrapinn.com/2011/hotelza book early and save

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4-day Gold passSave R5004

if you book before 15 April

2011See back page

Hotel Investment World Africa 2011book early and save

6

Tuesday, 5th of July 2011 Friday, 8th of July 2011

Pre & Post Conference Workshops

BOOK NOW! online www.terrapinn.com/2011/hotelza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903

Your workshop leader

Your workshop leader

Duncan Bramwell

Managing Director I Revenue

Performance, United Kingdom

After 11 years in operational and corporate roles within InterContinental Hotels, Duncan started Revenue Performance at the end of 2004. His company now operates in London, Dubai, Cape Town, Singapore and Boston, offering consulting advice and project management in the fields of commercial strategy, hotel distribution technology and revenue management.

Martin Jansen van Vuuren

Director I Grant Thornton, South Africa

Martin has over 12 years of experience in the tourism, hospitality and leisure industry and has worked extensively in southern Africa and further afield in countries such as Ethiopia, Rwanda, Nigeria and the Middle East.

Revenue management and distribution –

the missing link

Objective

The objective of the workshop is to educate the hotel owners and managers on how to drive profit through revenue management and distribution tools and strategies.

08:30 Registration and refreshments

09:00 How to expand your distribution capabilities

In new markets In existing markets

10:00 Morning refreshments and networking

10:30 Understanding revenue management tactics

How can I grow my ADR through revenue management tactics

How can I win market share through revenue management tactics

11:30 Exploring tools that add sophistication to

already established revenue management

practices

Web 2.0 tactics

12:30 Networking lunch

13:30 Winning practices in revenue management

Understanding Revenue Management mathematics such as the value of RevPar, RevPash, Conpasm

Understanding MPI, ARI, RGI and Market Mixes

15:00 Afternoon refreshments and networking

15:30 The revenue value chain

How to attract and retain profitable clients

16:30 End of workshop

Structuring optimal management

agreements

Objective

The objective of this workshop is to ensure that both owners and hotel managers get a great deal from a hotel management agreement.

08:30 Registration and refreshments

09:00 Overview of agreements

Types of agreements: lease and management agreements

An optimal Request for Proposal (RFP)

09:30 Appointment of management company

Delegation of authority Covenant regarding lease agreement Representations of management company Subordination of management agreement

10:00 Morning refreshments and networking

10:30 Hotel services agreements

Consulting services and fees Design consulting services Hotel site development and procuring retail

and commercial leases

11:15 Real estate management agreement

Agent’s agreement Environmental services Structuring annual reports relating to the

management and operation of the property

12:00 Hotel operating agreement

12:30 Networking lunch

13:30 Conditional assignment of a hotel

management agreement

Collateral security for the loan Hotel manager insolvency

14:00 Cancellation of a hotel management

agreement

Suspensive conditions Additional obligations you should watch out for Breach and disputes – how you avoid them Domicilium and notices – procedures to be

taken upon termination

15:00 Afternoon refreshments and networking

15:30 Case studies

16:00 Contract negotiation: Working groups

Preparation of bargaining positions Questions and answers

16:30 End of workshop

A fun, high-speed session for making new contacts and

exchanging details.

Arrange meetings online before you

arrive. Access event resources, such as white papers and

presentations, after you’ve left.

More than listening, interact with our

panelists

This is your chance to shape the conference agenda. You select the topic and presenters. So bring along your ideas and get ready to make a name for

yourself.

We lessen this brochure’s impact on the environment by

using environmentally friendly paper.

Get the most

from your conference

Book before 15 April to save 20%Fax the registration form to +27 (0)11 463 6903

Sponsor

Call Hayley Sher

+27 (0)11 516 4077

Email [email protected]

Voted best travel company to work for

in SA!

We would like to take care of all your travel

needs. Contact us and you are guaranteed superior service and

the best rates.

michelle.govender@fl ightcentre.co.za

+27 (0)11 778 1363

Offi cial

Travel

Partner

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“The event was a great opportunity to connect with

some of the leading players in

the region.”Alessandro Bronda

Head of Investment Strategy

Aberdeen Property

Investors, Belgium

“A well organised event

providing an excellent forum for debate and

networking opportunities to an expanding

global audience.”Jurgen Herre

CEOHines Middle East

/ North Africa

Something to say?Talk to us

about speaker

opportunities

Call Hayley Sher+27 (0)11 516 4077

Get new leads at Hotel Investment World!

Becoming a sponsor

About our sponsor

At a Terrapinn event you always deliver your message to the right audience. Not only that, but an audience whose brains are being stimulated by lively discussions and valuable insights. They’ll be primed and ready to hear what you have to say.

Just take a look at the calibre of speakers at Hotel Investment World Africa 2011.

Attendees are senior directors and CEOs from across the hotel industry. These are the issues they tell us are front of mind: Financing hotel investment today Regional reviews and opportunities Regulation and foreign direct investment Mixed use products Outlook for the future

And take a look at your fellow sponsors. This is where you need to be: addressing audiences of senior executives from

the hotel industry cementing your position as a thought leader in this sector

making key contacts, extending your market reach and driving sales

developing strategic alliances with the leading players

So, become a sponsor:

whether you’re a regular sponsor of events, or new to sponsorship

if you’re looking for a major, high profi le opportunity – or niche sponsorship that will still make your presence felt.

We’ll work with you to fi nd the ideal opportunity and then support your team to help you achieve the best results

As the leading global hospitality company, Hilton Worldwide offers fi rst-class, premium

accommodations, services, amenities and values to both business and leisure travelers. Hilton Worldwide has lengthened the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels …

The venue

The One & Only

The One & Only is an extraordinary luxury Cape Town hotel in V&A Waterfront. Fabulous resort facilities and services are offered for families, couples and business guests alike. Telephone +27 21 424 1037www.capetown.oneandonlyresorts.com

Luncheon sponsor

Promotional partner

2857 Designed and produced by Terrapinn. Printed by Ultra litho.

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1. Should you be unable to attend, a substitute delegate is welcome at no extra charge2. Terrapinn does not provide refunds for cancellations. Invoiced sums are payable in full, except in cases where Terrapinn has been able to mitigate loss3. Terrapinn will make available course documentation to a delegate who is unable to attend and who has paid4. Terrapinn reserves the right to alter the programme without notice including the substitution, alteration or cancellation of speakers and / or topics and / or the alteration of the dates of the event5. Terrapinn is not responsible for any loss or damage as a result of a substitution, alternation, postponement or cancellation of an event6. A complimentary ticket cannot be used by a person already registered for the event, no refund can be given respectively and the registered person will be held liable for the full payment

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Card holders name ..........................................................................................Card holders signature ....................................................................................

Bank Transfers: Account name: Terrapinn Limited, Bank Name: Nedbank Epsom Downs, Branch code: 152205, Bank Account Number: 1522 069 100

Reference: please quote 401233 and the delegate’s name A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Payment details

Hotel Investment World Africa 2011book early and save

BOOK NOW! online www.terrapinn.com/2011/hotelza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 69038

How to book your ticket

If you reserve your ticket but pay by invoice or bank transfer, payment must be received in 14 days

Offl ine

Group bookings

Online

5 – 8 July 2011, The One & Only HotelCape Town, South Africa