Basic English for Communication

Hotel Services

Good morning. I’d like to check out. My name’s Hung. Room 320

I’m getting ready to check out

Should we check out before noon?

Excuse me. We will leave today. I’d like to pay our bills now

Can I pay by credit card?

Do you take credit cards?

Sorry. Could you explain what this means?

Please add to my account

I didn’t order room service

I can’t believe it. I’m sure that’s too much. Maybe, there’s a mistake. Can you check

it again for me?

Is everything included in the bill?

I think there is a mistake in this bill

Your name and room number,

please?

Have you used any hotel service this morning or had breakfast at the hotel dining room,

please?

Have you made any international calls, Mrs Nga?

They’re rather expensive.

Could you give me your full name?

Please sign your name here

Please, wait for a moment and I’ll prepare your bill

The total amount is 2 million dong

It’s an itemized bill. If there’s a mistake, we’ll soon discover it

There was a mistake in the bill

Once moment and I’ll write the receipt

When did you make the booking?

We charge an extra 10% of the room rate for late checkouts