Hotel Accessibility Pack - Hilton Garden Inn

Hotel Accessibility Pack

Thank you for considering the Hilton Garden Inn, Aberdeen City Centre. We are pleased to give

you some information about our hotel that you may find useful when planning your visit.

Arriving at the hotel

Should use the main entrance of the hotel on St Andrews Street. There are no steps and the

ground is paved.

The main entrance has a sensor activated revolving door with one side door at the left hand

side. After 11pm we lock off both doors, but the side door can be accesses using a room key

card.

There is a drop-off point outside the main entrance. Or go to the car park situated at the

back of the hotel which is located under the hotel itself and use the entrance sign posted to

access the hotel. This door is secure, and can only be access with a room key card from

reception.


The car park entrance is at the back of the hotel on Charlotte Street. The car park is secured

and is monitored by the hotel CCTV. There are 20 spaces 1 of which are for disabled. All

parking is at basement level and all spaces are on a first come first serve basis, parking

charges apply. As you enter the car park the guest entrance is on the right. As you enter the

hotel you are on level -1. There is a staircase in front and to the right and a door to your left.

The staircase will lead you to the reception area on level 0. A lift is available if you proceed

through the door to your left; continue through the next door then turn left go forward 4

steps then turn left. This takes you to the lift entrance on the -1 level. There are two lifts for

the hotel both situated next to one another. The main entrance to the hotel is on level 0.

If you need help with luggage or equipment, or any guidance, our team at Hilton Garden Inn

are available to help at any time.


Welcome and reception

There are no steps in the main reception area.

If you arrive in the reception area from the cark park by the lift, as you step out at level 0 the

reception is to your right and the main entrance of the hotel is directly in front of you.

The reception desk and Pavilion pantry are to the left of you as you enter from the main hotel

entrance.

Ahead of you and to the left is a door which leads to a staircase leading to the -1 or levels 1-

6. Level -1 is where you can find the guest laundry, conference facility, gym, guest toilets,

disabled toilet and baby changing facilities. The business centre is on level 1, all bedrooms

are on floors 1-6. Directly ahead are two lifts. Both lifts will take you to all levels of the

hotel. To your right there are two soft seats and table with shelving at the back. If you walk

up to the lifts and turn right you will face the bar area with the restaurant along and to the

left.

The surfaces on level 0 are tile and carpet.

Check in is at the reception desk which has two heights to cater for the disabled. The

induction loop is at all check-in points.

When you check in, our staff will tell you about our evacuation policy. This policy is

available in large print if you need it.

If you need a large-print copy of the registration card, we can provide this.


Other services

If you want to order a newspaper, please contact the reception team. We will deliver your

newspaper each day to your room.

You can order wake-up calls through our reception team. Or you can set one in your room

using either the phone system or the alarm clock on the bedside table.

Every guest room has a guest directory that contains information about the facilities in the

hotel. For extra help to use this directory, please contact a member of our reception team.

Toilet facilities

All guest toilet facilities can be found on level -1.

As you step out of the lift to the left, there is a disabled friendly toilet with baby changing

facilities. Other toilet facilities can be found straight ahead and to the right, down 3 steps

and through the door. Straight ahead are the gents and to the left are the females. The female

toilets have one cubical which is situated to the far right with more space and grab rails

available.

Telephones

The public phone is situated in the reception area. Directly opposite the reception desk at the

table and two chairs.

Phones are posted at all of our guest facilities.

Getting around the hotel

All lifts have an announcement system to tell you what floor you are on.

The lifts have brail inscribed on the lift controls.

Pavilion pantry

This is an onsite shop accessible to all which is located to the left of the reception desk.

A member of staff is always on duty at reception if anyone ever requires help accessing any

items from the shelving.


Bar

You can access the bar from the main lobby; it’s directly opposite the reception area.

The Granite City Grill Restaurant

This is situated on level 0. As you come out of the lift, turn left and take 12 steps forward.

To your left there’s 5 steps which lead to the restaurant and a disabled lift situated right of

the steps.

All menus can be provided in large print.

The flooring is mostly carpet with a small tiled area around the buffet.


Fitness Room The hotel has a fitness room which is on level -1.

Take the lift to -1, step out and turn right, follow the corridor round to your right and

through the door. On the left you will find the door to the fitness room which is accessible

24 hours with the use of a guest key card.

The fitness room is unmanned.

The doorways to the fitness room are all fire doors, which can be heavy to move. We can

help with this if you need.

The flooring is flat with no raised areas.

The fitness room has 2 treadmills, cross trainer, rowing machine, multi gym cable pulley,

stepper/climber and a selection of dumbbells


We provide towels within the gym.

We also provide a water dispenser.

The Business Centre

From reception, to get to the business centre, take the lift to floor 1. As you step out turn left

and it’s the 2nd

door on the left.

Accessible 24 hours a day by guest key card.

This area is carpeted.

This is checked at least 3 times a day.

All equipment is provided as a complimentary service to the guest. For example 2 touch

screen computers, laminator, printer, photocopier, fax, printer-on technology and a large

range of stationary for all your business needs.

For help just dial “0” on the phone and a member of the reception team can help with any

queries.


Guest Laundry

From reception, to get to the guest laundry, take the lift to go down to level -1. As you step

out of the lift the guest laundry is in front of you.

Accessible 24 hours a day by guest key card.

This area has a non slip hard floor surface.

This is checked at least 3 times a day.

There is a washing machine and tumble drier which are operated with tokens. Tokens can be

purchased from reception.

There’s no need to purchase detergent as it is automatically released during the washing

cycle.


Bedrooms

We have 5 accessible rooms with wet rooms.

The accessible rooms are on floors 1-5 and are all non smoking.

All accessible rooms have grab rails around the toilet and at the shower. Toilets are at a

higher level with emergency pull cords through out bedroom and bathroom.

We provide hangers at a lower level in the wardrobe, wider doors and low-level air

conditioning controls.

We can add the following equipment to any room in the hotel for you to use.

Shower seat

Bed risers

Bath mat

Suction grab rails

Elephant feet

Deaf guard phones

Bath board with grab handle

Assistance step

Raised toilet seat

Bath seat

Your room will have a chair at the desk and a comfy chair. If you need more space in you

room, we can remove any of these items. Please contact either reservation, before your stay,

or housekeeping once you have arrived at the hotel, to arrange for furniture to be moved.

In an emergencies

If the alarm sounds, you will hear a continuous siren.

All accessible rooms have visual aids which illuminate as a sign of the fire alarm being

activated.


If you are in your room, please stay there.

We will send someone to your room immediately. He or she will knock on your door and

enter using a “fire key”. They will then help you either to a safe area within the hotel or

directly out of the building.

If we help you to a safe point we will give you further instructions. When you leave the

room please do not stop to collect personal belongings other than medication that you may

need.

The safe areas are on all floors in a holding area between the corridors and stairs.

From this point we will help you to the nearest safe lift. We structure the evacuation to help

people who are nearest to the fire. If we move you to the area between the corridor and stairs

and you are waiting this will be because you’re in no immediate danger.

If we need to use the fire stairs, we will transfer you into a lightweight evacuation chair and

carry you down the stairs and outside.

If a staff member cannot reach your room, carefully open the door and check your route to

the safety point. If it is blocked or if there is smoke, go back into your room and close the

door. The door to your room is fire resistant for 1 hour. As soon as the fire brigade arrive we

will tell them your room number.

Do not block the door with anything, including towels, as this will prevent the fire brigade

from entering your room.

Do not open any windows as this can increase the air circulating, and increase smoke and

flames.

If the fire is in your room, get out and close the door behind you, breaking a fire alarm if

possible on your way out.

We test the fire alarm every Wednesday at 10:30am. We will warn you beforehand and let

you know when the test is finished. The siren will sound for no more than one minute.

Hearing impaired We can provide:

A vibrating pillow alert to waken you.

A red flashing light to attract attention to follow the evacuation procedures.

Other information For other help before you arrive please contact our reservations department on 08705 909

090.

If you need any help during your stay, you can contact the duty manager at the reception

desk or on extension 0.

We look forward to welcoming you to the Hilton Garden Inn Aberdeen City Centre and

making your stay an enjoyable one.

We hope that the information in this pack has been useful. However, if you need any more

information about the facilities at the Hilton Garden Inn, please contact us directly by

dialling 01224 451 444.


Our policy statement on disability

We are committed to providing equal opportunities for all – for both our guests and our employees.

As a service provider, with 50 year history in the UK and Ireland, we have developed a culture of

reacting quickly and efficiently to all guest requests, whatever they are. This same culture also

includes identifying and meeting the specific needs of our disabled guests.

For more information, e-mail your enquiry to [email protected], or call 020 7856 8000 and ask for

our HR department.

For media enquiries, contact [email protected], or call the press office on 020 7856 8114

Full bedroom details

We have 5 accessible rooms with wet rooms.

The accessible rooms are on floors 1-5 and are all non smoking.

The room numbers are, 116, 216, 316, 414 and 511.

Bedroom

Low-mounted hangers in the wardrobe.

A low-mounted climate control panel.

A phone at the bedside.

A bedside control panel for room lights.

An emergency pull cord.

Bathroom

Grab rails on both sides of the toilet.

Low mounted towel holders and shelving.

An open low-level sink.

Grab rails at shower.

The bathroom is a wet room and is completely tiled, floor and walls.

Low level spy holes.

An emergency pull cord.

Conference facilities

We have one conference room within the hotel with the capacity of 10 people and it’s

situated on level -1.

As you exit the lift on level -1 the meeting room straight ahead and to the right.

The meeting room floor is carpet.

The meeting room has a phone in place in case you require any assistance. If you require

any assistance please contact our reception team.

You can arrange to hire audio visual equipment before your event. Please enquire with the

reservations team when you make your booking.

You can see measurements of the room and where the power point, phones so on are, on the

floor plans.

mailto:[email protected]

mailto:[email protected]


Available Items for Disabled Guests

We can add the following equipment to any room in the hotel

for you to use.

Shower seat

Bed risers

Bath mat

Suction grab rails

Elephant feet

Deaf guard phones

Bath board with grab handle

Assistance step

Raised toilet seat

Bath seat

Hotel Accessibility Pack - Hilton Garden Inn

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