Hosting Effective Performance Conversations
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Transcript of Hosting Effective Performance Conversations
Hosting effective performance conversations is more an art than a
technique or a technology.
One of the linguistic tools to use as you develop your own
We are used to thinking that language describes
how things are.
We have always used language
to get things done and achieve results!
promise? What is a
The action of MAKING THE REQUEST
(if it is effective),
generates the desired response and future action from others.
REQUEST + ACCEPTANCE =
The issues of MUTUAL UNDERSTANDING
and SHARED MEANING
are central to making effective requests.
Diagnostic Context Creation
Goal Setting Conditions of Satisfaction
Concerns of both sides
DECLARATION OF FULFILMENT
DECLARATION OF SATISFACTION
Assessment Declaration of Completion
1. Apologize 2. Compensation 3. Openness to new request 4. Re-start the cycle
1. Not making requests 2. Living with unexpressed expectations 3. Making unclear requests 4. Not observing the mood of requesting 5. Promising even when you aren’t clear what was requested 6. Not declining requests 7. Breaking promises without taking care: undermining trust
7 REQUESTS VIRUSES!
How are you going to improve the way you host performance conversations?
What, from what we have explored today, has trigger deep thoughts on you?