The secret superpower of effective leaders: Developing relationships through conversations
25
DEVELOPING RELATIONSHIPS THROUGH CONVERSATIONS THE SECRET SUPERPOWER OF EFFECTIVE LEADERS Wai Ling Ko Release Train Engineer @wailingko #workatsportsbet
-
Upload
wai-ling-ko -
Category
Leadership & Management
-
view
1.111 -
download
1
Transcript of The secret superpower of effective leaders: Developing relationships through conversations
D E V E L O P I N G R E L AT I O N S H I P S T H R O U G H C O N V E R S AT I O N S
T H E S E C R E T S U P E R P O W E R O F E F F E C T I V E L E A D E R S
Wai Ling Ko Release Train Engineer
@wailingko
#workatsportsbet
P R E S E N TAT I O NH E A T M A P
WA I L I N G
P R E S E N TAT I O N
E L S A S A L LYJ O S HLY N NE VA
S TA N D U PH E A T M A P
M AT T
WA L L
E L S A
S A L LY
J O S HLY N N
E VA
R E T R O S P E C T I V EH E A T M A P
E L S A
TA B L E Z O E
S A L LYJ O S HLY N N
B O BE VA
S TAT I S T I C S
2006 2016
250 days per year
2 5 0 0 + O N E - O N - O N E C O N V E R S AT I O N S
1 / day
O N E - O N - O N E C O N V E R S AT I O N SO N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
G E N E R A L T I P S & T R I C K S
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
S U P P O R T E A C H O T H E R S M A L L TA L K & B I G TA L K
G E N U I N E & R E S P E C T L O C AT I O N
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
D I S C L A I M E R : A L L C H A R A C T E R S , G E N D E R A N D N A M E S A R E F I C T I O N A L . A N Y R E S E M B L A N C E T O R E A L P E R S O N S L I V I N G O R D E A D W I L L B E C O I N C I D E N C E
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
WA L L - E
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
About me: “Let me do my job.” “Contributing in silence”
TOPICS
• Challenges
• Happiness in team
• Career development
• What would you like to see different?
TIPS & TRICKS
• Go with the flow
• It’s over when it is over
M E R I D A
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
About me:“Fiery, spirited, outspoken with a soft heart for the team”
TIPS & TRICKS
• Manage the flow of the conversation
TOPICS
• Happiness & team health
• Career development
• What would you do different if you were me?
• Feedback
E D N A M O D E
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
About me:“You can't! It's impossible! I'm far too busy, so ask me now before I can become sane…You push too hard, darling! But I accept!”
TOPICS
• Manage dependencies
• Planning
• Challenges
TIPS & TRICKS
• Prepare visualisations
• Context, Short & Sharp
L I G H T N I N G M C Q U E E N
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
About me: “Likes to win the race [make it over the finish line]” “Loves it when a plan comes together”
TOPICS
• Planning, progress, support
• Removing blockers
TIPS & TRICKS
• Prepare
• Ask for help
• No surprises
S H E R I F F W O O D Y
O N E - O N - O N E C O N V E R S A T I O N S S TA R T E R
About me:“I will never give up on you” - Line manager
TOPICS
• Line management: Interested in his people & knows his people
• Behaviour
• Support learning & development
TIPS & TRICKS
• Prepare feedback about his people
